Jenss Decor

★★★☆☆
  • 721 Eastview Mall

    Victor, NY 14564

    Map & Directions
  • 585-425-9680

About Jenss Decor

Hours
Mon. - Sat. 10am - 9:30pm;Sun. 11am - 6pm

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3.0 2
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I got my engagement ring from Reed's. They will guarantee the setting of the diamond if you buy it through them and have it checked every six months. The ring came exactly as my fiance asked for it and right on time! We are planning to buy our wedding bands there as well.

5
★★★★★

I got my engagement ring from Reed's. They will guarantee the setting of the diamond if you buy it through them and have it checked every six months. The ring came exactly as my fiance asked for it and right on time! We are planning to buy our wedding bands there as well.

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My husband and I took our rings in to be cleaned and checked and to have a prong fixed on my solitaire diamond. The sales woman greeted us and asked us if we had our paperwork. I have never been asked that before. When I said no she said " well I guess we can work something out" I was suprised by that comment because all of our info is in the computer and we had never been asked that before. She took our rings and I saw her cleand them. She brought them back to us and said they looked great but the top part of my diamond ring would have to be replaced soon. I was suprsed by that because I did not see her look at it under the microscope and the ring is just over 2 yrs old. I said as m;uch to her and asked her about theprong. She said in a very condescending voice " the top of the ring will need to be r eplaced, the prong is not bent, is there anything else I can do for you today?". It seemed like we were inconveniencing her even thouhg we were the only ones in the store at that time. I looked at her and said no and my husband and I turned to walk away. As we turned I heard a loud sound and when I looked back I saw that she had slammed the binder she was holding onto the contertop. I have never recieved such poor service at this store. The date was 7-5=08 and it was somewhere around noon. There were 2 women working that day and I recognized Elaine as one of them. She was not the one who gave us the horrible service, it was the other woman. I expect much more from a well established jeweler like Reeds.

0
★☆☆☆☆

My husband and I took our rings in to be cleaned and checked and to have a prong fixed on my solitaire diamond. The sales woman greeted us and asked us if we had our paperwork. I have never been asked that before. When I said no she said " well I guess we can work something out" I was suprised by that comment because all of our info is in the computer and we had never been asked that before. She took our rings and I saw her cleand them. She brought them back to us and said they looked great but the top part of my diamond ring would have to be replaced soon. I was suprsed by that because I did not see her look at it under the microscope and the ring is just over 2 yrs old. I said as m;uch to her and asked her about theprong. She said in a very condescending voice " the top of the ring will need to be r eplaced, the prong is not bent, is there anything else I can do for you today?". It seemed like we were inconveniencing her even thouhg we were the only ones in the store at that time. I looked at her and said no and my husband and I turned to walk away. As we turned I heard a loud sound and when I looked back I saw that she had slammed the binder she was holding onto the contertop. I have never recieved such poor service at this store. The date was 7-5=08 and it was somewhere around noon. There were 2 women working that day and I recognized Elaine as one of them. She was not the one who gave us the horrible service, it was the other woman. I expect much more from a well established jeweler like Reeds.

 

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