Krup's Kitchen & Bath

★★★☆☆
  • 11 W 18th St

    New York, NY 10011

    Map & Directions
  • 212-243-5787

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.

Awful customer service. I felt like I had to hound them in order to get anything delivered. EVERYTHING I ordered from them came late (from a few days late to a few MONTHS late.) Every time something was late it was a whole cycle of lies, false guarantees of a "first thing tomorrow delivery", refusing to ever put Mitchell (the owner and the person who originally took the order from me) on the phone to deal with me directly. At my first store visit Mitchell was helpful with a lot of information about different products so I asked my architect and contractor to use Krups for at least part of kitchen and bath materials and appliance order. Both gave me a lot of push back about how Krups is "famous for being awful to deal with" and I refused to listen. Now I'm kicking myself.

1
★☆☆☆☆

Awful customer service. I felt like I had to hound them in order to get anything delivered. EVERYTHING I ordered from them came late (from a few days late to a few MONTHS late.) Every time something was late it was a whole cycle of lies, false guarantees of a "first thing tomorrow delivery", refusing to ever put Mitchell (the owner and the person who originally took the order from me) on the phone to deal with me directly. At my first store visit Mitchell was helpful with a lot of information about different products so I asked my architect and contractor to use Krups for at least part of kitchen and bath materials and appliance order. Both gave me a lot of push back about how Krups is "famous for being awful to deal with" and I refused to listen. Now I'm kicking myself.

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.

I found this store by sheer luck at the start of my Manhattan apartment renovation. I had already researched and priced kitchen appliances at larger retailers, but happened upon this store while walking along 18th Street and took another

3
★★★★★

I found this store by sheer luck at the start of my Manhattan apartment renovation. I had already researched and priced kitchen appliances at larger retailers, but happened upon this store while walking along 18th Street and took another

.

The service is mediocre at best where we we were shopping for a kitchen redo. The showroom is dated and a mess making it difficult to shop. Even worse is they recommended a contractor, Curaj Painting, which provided even worse service

3
★★★★★

The service is mediocre at best where we we were shopping for a kitchen redo. The showroom is dated and a mess making it difficult to shop. Even worse is they recommended a contractor, Curaj Painting, which provided even worse service

.

Terrible, terrible experience. Not sure why I was treated so poorly, as nothing about my initial contact indicated I'd have so much trouble. Six weeks after placing my custom order, I learned the order was never placed and we'd have to start again. Six weeks later I'm made to feel like a "pest" for calling to see where things stand. Lies, misinformation, refusal to return a phone call--I just didn't get it. Think twice before doing business with Krup's--these guys are not honest. I ended up taking my business elsewhere, because after calling the manufacturer directly, I discovered there was still no record of my order being placed. No one at Krup's was honest with me--Mitch, Rob nor Denise. Seriously, go somewhere else with your money!

1
★☆☆☆☆

Terrible, terrible experience. Not sure why I was treated so poorly, as nothing about my initial contact indicated I'd have so much trouble. Six weeks after placing my custom order, I learned the order was never placed and we'd have to start again. Six weeks later I'm made to feel like a "pest" for calling to see where things stand. Lies, misinformation, refusal to return a phone call--I just didn't get it. Think twice before doing business with Krup's--these guys are not honest. I ended up taking my business elsewhere, because after calling the manufacturer directly, I discovered there was still no record of my order being placed. No one at Krup's was honest with me--Mitch, Rob nor Denise. Seriously, go somewhere else with your money!

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.

Just did a kitchen renovation, Which is not easy. Krup's was great. There knowledge and prices could not be beat. It was truly one stop shopping, Appliances, plumbing fixtures, And to my surprise they got me a Samsung tv at a price lower then Best buy.

5
★★★★★

Just did a kitchen renovation, Which is not easy. Krup's was great. There knowledge and prices could not be beat. It was truly one stop shopping, Appliances, plumbing fixtures, And to my surprise they got me a Samsung tv at a price lower then Best buy.

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I admit the first time you deal with these characters they can be confusing, but once you get into their swing and style, you fall in love with the gang. No one beats their prices. They always come thru on customer service. YES they are hard to reach on the phone, you need to go there and spend face time with them. Plan on making this an event and bring coffee or something with you and have fun, as they will find you the lowest prices. You need to have faith in them, that they will come thru, they have not ever let me down..

I have bought so much there and not everything came in right but they always fixed it and got a new one or a substitute that was even better. I have shopped in all kinds of places and no one gives a more personal touch than this group. Mitch is great, he keeps hunting until he finds the exact thing you want at the best price... ever. People from all over shop here....

2
★★★★★

I admit the first time you deal with these characters they can be confusing, but once you get into their swing and style, you fall in love with the gang. No one beats their prices. They always come thru on customer service. YES they are hard to reach on the phone, you need to go there and spend face time with them. Plan on making this an event and bring coffee or something with you and have fun, as they will find you the lowest prices. You need to have faith in them, that they will come thru, they have not ever let me down..

I have bought so much there and not everything came in right but they always fixed it and got a new one or a substitute that was even better. I have shopped in all kinds of places and no one gives a more personal touch than this group. Mitch is great, he keeps hunting until he finds the exact thing you want at the best price... ever. People from all over shop here....

Pros: BEST PRICES

Cons: Stragne but Fun Staff

.

We got a high end stove - over $2000, it arrived broken, they gave us the runaround for weeks.

Also, the salesperson neglected to explain key features, such as a loud fan that automatically goes on when the oven is on - and cannot be turned off, and he made errors about other features.

When it was delivered, it was sent with only one guy (!), who could not lift it, so we had to wait an hour while he tried to find a linebacker on the sidewalk to help him for a few bucks. Not kidding.

When we realized it was broken, instead of simply replacing it, Krups gave us the runaround for SIX weeks, lots of lip service about waiting on parts, until we were pushed to our absolute limit with wacky service people coming over and attempting to disassemble the entire thing in our small kitchen, after being 4 hours late and not showing up, after we took off from work... 3 times.

We demanded a replacement and got one, but it does not make up for the insanity we went through.

There are a dozen other places to buy expensive appliances in NYC. Do NOT shop here!

0
★☆☆☆☆

We got a high end stove - over $2000, it arrived broken, they gave us the runaround for weeks.

Also, the salesperson neglected to explain key features, such as a loud fan that automatically goes on when the oven is on - and cannot be turned off, and he made errors about other features.

When it was delivered, it was sent with only one guy (!), who could not lift it, so we had to wait an hour while he tried to find a linebacker on the sidewalk to help him for a few bucks. Not kidding.

When we realized it was broken, instead of simply replacing it, Krups gave us the runaround for SIX weeks, lots of lip service about waiting on parts, until we were pushed to our absolute limit with wacky service people coming over and attempting to disassemble the entire thing in our small kitchen, after being 4 hours late and not showing up, after we took off from work... 3 times.

We demanded a replacement and got one, but it does not make up for the insanity we went through.

There are a dozen other places to buy expensive appliances in NYC. Do NOT shop here!

Pros: nothing

Cons: terrible salespeople, horrible customer service

.

I renovated a multifamily home with 2 complete kitchens and about $12,000 worth of appliances I got from Krups. Wayne was extraordinarily knowledgeable and helped select the best appliances for each unit (one unit was low end, the other high end). For example, he knew that an Elkay sink which the manufacturer itself claimed wouldn't fit in a 24" cabinet, would indeed fit, and knew that a KitchenAid fridge, which the manufacturer listed as being 28" deep, was in fact 30" deep. He was even able to troubleshoot a washing machine install just by hearing the problem over the phone.

All appliances were extremely well priced (less than Lowes, Home Depot, or PC Richard), and delivered promptly. The only problem was that one of the fridges they delivered had the handle on the wrong side, and they rectified the situation within 2 days.

Going forward, I intend to use Krups for all my appliance needs, and wholeheartedly recommend them!

5
★★★★★

I renovated a multifamily home with 2 complete kitchens and about $12,000 worth of appliances I got from Krups. Wayne was extraordinarily knowledgeable and helped select the best appliances for each unit (one unit was low end, the other high end). For example, he knew that an Elkay sink which the manufacturer itself claimed wouldn't fit in a 24" cabinet, would indeed fit, and knew that a KitchenAid fridge, which the manufacturer listed as being 28" deep, was in fact 30" deep. He was even able to troubleshoot a washing machine install just by hearing the problem over the phone.

All appliances were extremely well priced (less than Lowes, Home Depot, or PC Richard), and delivered promptly. The only problem was that one of the fridges they delivered had the handle on the wrong side, and they rectified the situation within 2 days.

Going forward, I intend to use Krups for all my appliance needs, and wholeheartedly recommend them!

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I just finished a purchase with Krup's and the whole experience was just a pleasure. I came in looking to replace my stove, they were very helpful in helping me make a decision. They took me thru the choices, and were very patient without pressure to buy.

4
★★★★☆

I just finished a purchase with Krup's and the whole experience was just a pleasure. I came in looking to replace my stove, they were very helpful in helping me make a decision. They took me thru the choices, and were very patient without pressure to buy.

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Just got finished remodeling my kitchen with Krup's. Had a great experience. Great follow up from the sales staff. They answered all my questions and gave great advise. I would recommend them to everyone.

4
★★★★☆

Just got finished remodeling my kitchen with Krup's. Had a great experience. Great follow up from the sales staff. They answered all my questions and gave great advise. I would recommend them to everyone.

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LOUSY customer service, they keep giving conflicting information, Wayne is completely useless and misinformed on every issue we had. It's like pulling teeth from them when you get to speak with someone. On hold for 20 minutes only to be thrown in voice mail with no call backs. Prices are average, and staff are well below average.

1
★☆☆☆☆

LOUSY customer service, they keep giving conflicting information, Wayne is completely useless and misinformed on every issue we had. It's like pulling teeth from them when you get to speak with someone. On hold for 20 minutes only to be thrown in voice mail with no call backs. Prices are average, and staff are well below average.

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.

Had a poor experience when ordering a very expensive stove - similar to the other reviewer here the delivery company had no interest in ensuring I got what I needed when I needed it, the store essentially washed their hands of it once they got my money. I also find they are very interested in food, they just answered the phone to me with a mouthful. But they have some cool appliances you can't see elsewhere in the city...

2
★★☆☆☆

Had a poor experience when ordering a very expensive stove - similar to the other reviewer here the delivery company had no interest in ensuring I got what I needed when I needed it, the store essentially washed their hands of it once they got my money. I also find they are very interested in food, they just answered the phone to me with a mouthful. But they have some cool appliances you can't see elsewhere in the city...

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.

We've just remodeled our fourth kitchen and used Krups for the second time. Wayne has been just great spending time with us, brainstorming all our options etc. Our new Capital range had an issue and he immediately hooked us up with service. Our new hood was damanged in shipment and he got us a replacement immediately and had the delivery people take the damaged one back. I can't recommend them enough.

5
★★★★★

We've just remodeled our fourth kitchen and used Krups for the second time. Wayne has been just great spending time with us, brainstorming all our options etc. Our new Capital range had an issue and he immediately hooked us up with service. Our new hood was damanged in shipment and he got us a replacement immediately and had the delivery people take the damaged one back. I can't recommend them enough.

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Average prices, lousy customer service - will never go back. I had never seen such a bunch of lazy employees that couldn't care less about your valid issues. Shame - and in this economy, you'd think the owners would want employees that make them look good or have happy customers to come back or even spread a good word. No excuse for rude, obnoxious behavior, phone calls never returned, or put on hold for 15 minutes before being thrown in voicemail, only to have your calls ignored. Noone there does their job so don't expect them to go an extra step for you.

0
★☆☆☆☆

Average prices, lousy customer service - will never go back. I had never seen such a bunch of lazy employees that couldn't care less about your valid issues. Shame - and in this economy, you'd think the owners would want employees that make them look good or have happy customers to come back or even spread a good word. No excuse for rude, obnoxious behavior, phone calls never returned, or put on hold for 15 minutes before being thrown in voicemail, only to have your calls ignored. Noone there does their job so don't expect them to go an extra step for you.

.

Lousy customer service, same prices as PC Richards. Staff couldn't care less about its customers, more concerned with shoving platters of food down their throats. Nasty attitudes, they keep you on hold for 15 minutes then throw you into voice-mail.

While requesting a stand alone stove, they showed me slide-ins and when I mentioned the microwave needed to be recirculating, they were going to order an outside venting one. Good thing I checked the model number. Unprofessional, unknowledgeable on basic issues, lousy customer service and delivery crew that doesn't care about your property or know how to remove refrigerator or stove doors. Friends that went through PC Richards had no issues for the same price.

0
★☆☆☆☆

Lousy customer service, same prices as PC Richards. Staff couldn't care less about its customers, more concerned with shoving platters of food down their throats. Nasty attitudes, they keep you on hold for 15 minutes then throw you into voice-mail.

While requesting a stand alone stove, they showed me slide-ins and when I mentioned the microwave needed to be recirculating, they were going to order an outside venting one. Good thing I checked the model number. Unprofessional, unknowledgeable on basic issues, lousy customer service and delivery crew that doesn't care about your property or know how to remove refrigerator or stove doors. Friends that went through PC Richards had no issues for the same price.

.

for the same price in appliances, you can go to PC Richards for better customer service. Seems the staff there care more about the food they consume, rather than serving their customers. The people they use to deliver the products don't care about your property and have no clue as to how to remove refrigerator or stove doors. Following up with them is a nightmare and you get the run around. My other appliances were ordered with PC Richards and had a great experience - from the sales person and the crew that delivered and did the installation. Krups should be ashamed. . . . .

1
★☆☆☆☆

for the same price in appliances, you can go to PC Richards for better customer service. Seems the staff there care more about the food they consume, rather than serving their customers. The people they use to deliver the products don't care about your property and have no clue as to how to remove refrigerator or stove doors. Following up with them is a nightmare and you get the run around. My other appliances were ordered with PC Richards and had a great experience - from the sales person and the crew that delivered and did the installation. Krups should be ashamed. . . . .

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Working on an extremely tight deadline Mitchell was able to acquire numerous items (showers heads, cooktops, faucets, etc) necessary for our shoot. He was warm and very helpful, a pleasure to work with. He was able to overnight every item which arrived as promised. Highly recommend.

4
★★★★☆

Working on an extremely tight deadline Mitchell was able to acquire numerous items (showers heads, cooktops, faucets, etc) necessary for our shoot. He was warm and very helpful, a pleasure to work with. He was able to overnight every item which arrived as promised. Highly recommend.

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.

The staff at Krups is extremely personable and helpful. With a last minute project
in hand with an overnight deadline, Krups took us to the finish line with shining colors. Their access to a wide range of dealers and vendors will certainly help
anyone put together the kitchen or bath of their dreams. Thank you Mitchell,
for all your incredible professionalism. Not to mention your sense of humor and
patience. I highly recommend to architects, designers, decorators, stylists and
of course, the public at large.
Thank you!
K Kate

5
★★★★★

The staff at Krups is extremely personable and helpful. With a last minute project
in hand with an overnight deadline, Krups took us to the finish line with shining colors. Their access to a wide range of dealers and vendors will certainly help
anyone put together the kitchen or bath of their dreams. Thank you Mitchell,
for all your incredible professionalism. Not to mention your sense of humor and
patience. I highly recommend to architects, designers, decorators, stylists and
of course, the public at large.
Thank you!
K Kate

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Just an average kind of place and likely overpriced for what you get.
If you are ever involved with a company called Shoreline whose proprietor
is Anthony Chuilli - absolutely NEVER get involved or use this guy. This
character is utterly unprofessional, unreliable and tantamount to a con artist. He also
has numerous liens and suites against him, apparently for bad workmanship
and breach on contract. Stay away!

1
★★★☆☆

Just an average kind of place and likely overpriced for what you get.
If you are ever involved with a company called Shoreline whose proprietor
is Anthony Chuilli - absolutely NEVER get involved or use this guy. This
character is utterly unprofessional, unreliable and tantamount to a con artist. He also
has numerous liens and suites against him, apparently for bad workmanship
and breach on contract. Stay away!

Pros: convenient location

Cons: nothing special

.

I recently ordered a flat screen TV based on their knowledge and price. Delivery went fine and the TV is better than I expected on picture quality. Since then I have recommended two friends who did a complete kitchen and thanked me several times over for sending them to Krups. Thank You Mitch Krup AAwooo

5
★★★★★

I recently ordered a flat screen TV based on their knowledge and price. Delivery went fine and the TV is better than I expected on picture quality. Since then I have recommended two friends who did a complete kitchen and thanked me several times over for sending them to Krups. Thank You Mitch Krup AAwooo

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Worked with one of the sales guys the other day. They are the epitome of professionalism and are just plain lovely to work with. All I can do is tell you to give them a try and you will love the outcome.

3
★★★☆☆

Worked with one of the sales guys the other day. They are the epitome of professionalism and are just plain lovely to work with. All I can do is tell you to give them a try and you will love the outcome.

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ordered 1 high end and 1 mid priced (but less common appliance). Never visited store for these as had needs outlined.
They were helpful, useful, patient etc in finalizing the selections. Was dealing with Mitchell for the order -- who assured i cd order as late as Fri (but i did not take that chance!) and i could call to determine if we were AM or PM. Also he said that their delivery subcontractors are good and helpful.
Reconfirmed on a Friday for a Sat delivery. Was told that the manifest for deliveries gets faxed tht eve and so, no news avail until they open Sat at 9a, even tho trucks are loaded at 7:30a. Fair enuf.
Called dutifully Fri and got the news of an afternoon delivery. As of 4:05, no show --- so called just to see: 'can we get an update' and 'will we take delivery later, which is fine' but "I have to arrange for freight elevator". The gentlemen answering recognized me from the morning and said, "oh yes your're on the manifest. Dont worry, we're waiting for them too to deliver something here. The will definitely come"
I asked 3 times, is my home # on there. and he said yes... I then said," how do you know that when I placed the order from my ofc. Are 2 #s there?" But he wouldnt confirm the #. I then asked, "how late will you be open"." "Til 6p" came the reply.

Well come 5:15p no delivery. AND, worst of all, No answer at Krups either. No calls to us either.Pretty disappointing to have so much mis-information.
Lets see what remedial steps are taken. My household has been immensely inconvenienced as we responsibly cleared things and ready ourselves for REPLACEMENTs... and my installer is of course, not going to be available on a dime once these arrive, if ever!
agr 11/18/07

3
★★★☆☆

ordered 1 high end and 1 mid priced (but less common appliance). Never visited store for these as had needs outlined.
They were helpful, useful, patient etc in finalizing the selections. Was dealing with Mitchell for the order -- who assured i cd order as late as Fri (but i did not take that chance!) and i could call to determine if we were AM or PM. Also he said that their delivery subcontractors are good and helpful.
Reconfirmed on a Friday for a Sat delivery. Was told that the manifest for deliveries gets faxed tht eve and so, no news avail until they open Sat at 9a, even tho trucks are loaded at 7:30a. Fair enuf.
Called dutifully Fri and got the news of an afternoon delivery. As of 4:05, no show --- so called just to see: 'can we get an update' and 'will we take delivery later, which is fine' but "I have to arrange for freight elevator". The gentlemen answering recognized me from the morning and said, "oh yes your're on the manifest. Dont worry, we're waiting for them too to deliver something here. The will definitely come"
I asked 3 times, is my home # on there. and he said yes... I then said," how do you know that when I placed the order from my ofc. Are 2 #s there?" But he wouldnt confirm the #. I then asked, "how late will you be open"." "Til 6p" came the reply.

Well come 5:15p no delivery. AND, worst of all, No answer at Krups either. No calls to us either.Pretty disappointing to have so much mis-information.
Lets see what remedial steps are taken. My household has been immensely inconvenienced as we responsibly cleared things and ready ourselves for REPLACEMENTs... and my installer is of course, not going to be available on a dime once these arrive, if ever!
agr 11/18/07

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this is a really great place to buy all your appliances. The group is a bit slow paced which really helps to get me to calm down and focus on what I want and all the possibilities available for me. These guys really love their work, they don't just push something on you and shove you out. I admit you spend alot of time there but by the time you leave all possibilities were exhausted and they go the extra mile to find the right product for you.

I ordered something in the wrong size and they took it back with no fees and no proplems and no attitudes. They even gave me quarters for the parking meters. I also like that they help me get the job done from start to finish and that includes finding the right guys for installations.

They had the best prices by far over anyone, I saved well over $700 on my new flat screen over Best Buy. I would never have known of this if not for newnewyorker.com I highly recomend to go down there and work with these guys!!!

5
★★★★★

this is a really great place to buy all your appliances. The group is a bit slow paced which really helps to get me to calm down and focus on what I want and all the possibilities available for me. These guys really love their work, they don't just push something on you and shove you out. I admit you spend alot of time there but by the time you leave all possibilities were exhausted and they go the extra mile to find the right product for you.

I ordered something in the wrong size and they took it back with no fees and no proplems and no attitudes. They even gave me quarters for the parking meters. I also like that they help me get the job done from start to finish and that includes finding the right guys for installations.

They had the best prices by far over anyone, I saved well over $700 on my new flat screen over Best Buy. I would never have known of this if not for newnewyorker.com I highly recomend to go down there and work with these guys!!!

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They have it all and copy a desginer kitchen like no one else. I admit they work at a slow pace but they follow thru and keep their word. Mitch the owner is a character himself. They will search everything for you til they find it. They also have a great bunch of contractors they work with to get your installations etc. I found them thru newnewyorker.com

I highly recommend them but also you do need a bit of patience and their prices are by far the LOWEST!!

5
★★★★★

They have it all and copy a desginer kitchen like no one else. I admit they work at a slow pace but they follow thru and keep their word. Mitch the owner is a character himself. They will search everything for you til they find it. They also have a great bunch of contractors they work with to get your installations etc. I found them thru newnewyorker.com

I highly recommend them but also you do need a bit of patience and their prices are by far the LOWEST!!

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I have use them over years since 1990. I had not made a major purchase until two years ago. Last year I needed a heavy duty AC and it turned into a nightmare! The salesman was uncooperative and uncommunicative. I could not get a return phone call. I had to make several trips back to the store from my Washtington Heights apartment. When the wrong AC arrived because they didn't ask me about 30amp vs 20amp service load, they took it back but I waited two months before getting the replacement. The installers were OK but what a mess they made on the newly painte walls. (Do these guys ever wash their hands?!) In all i spent four months trying to get the unit and by then the season was over, and the summer of 2006 was hot!

0
★☆☆☆☆

I have use them over years since 1990. I had not made a major purchase until two years ago. Last year I needed a heavy duty AC and it turned into a nightmare! The salesman was uncooperative and uncommunicative. I could not get a return phone call. I had to make several trips back to the store from my Washtington Heights apartment. When the wrong AC arrived because they didn't ask me about 30amp vs 20amp service load, they took it back but I waited two months before getting the replacement. The installers were OK but what a mess they made on the newly painte walls. (Do these guys ever wash their hands?!) In all i spent four months trying to get the unit and by then the season was over, and the summer of 2006 was hot!

.

These people are absolute idiots...do yourself a favor and skip them entirely. I ordered an expensive washer dryer from them and they scheduled a delivery date. When the scheduled date arrived, I called and confirmed with them twice. Every time you talk to them, it's like you have to convince them that you're really a customer-- they don't seem to remember anything about your order. The delivery time came and went, of course, and when I called Krups, they said "oh, yeah, it's coming tomorrow." Meanwhile, I've wasted an afternoon off from work and I've got the installer standing in my living room. They offered no apology, nothing to compensate me for the time, just a few *lame* excuses and rude treatment. When I called the next morning, I was greeted with "Excuse me, sir. I just got in." as if I was asking too much to confirm the delivery.

Avoid Krups. Use Gringer and sons, or anyone other than these fools. These people need to learn the hard way how to treat their customers.

1
★☆☆☆☆

These people are absolute idiots...do yourself a favor and skip them entirely. I ordered an expensive washer dryer from them and they scheduled a delivery date. When the scheduled date arrived, I called and confirmed with them twice. Every time you talk to them, it's like you have to convince them that you're really a customer-- they don't seem to remember anything about your order. The delivery time came and went, of course, and when I called Krups, they said "oh, yeah, it's coming tomorrow." Meanwhile, I've wasted an afternoon off from work and I've got the installer standing in my living room. They offered no apology, nothing to compensate me for the time, just a few *lame* excuses and rude treatment. When I called the next morning, I was greeted with "Excuse me, sir. I just got in." as if I was asking too much to confirm the delivery.

Avoid Krups. Use Gringer and sons, or anyone other than these fools. These people need to learn the hard way how to treat their customers.

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DO NOT SHOP HERE!!! They have the worst customer service of any store I have ever dealt with. They are completely disorganized, everytime you call you sit on hold for 15 minutes and then they tell you someone has to call you back - but they never do and you have to keep calling them back and sitting on hold... I have no idea how this company manages to stay in business.

0
★☆☆☆☆

DO NOT SHOP HERE!!! They have the worst customer service of any store I have ever dealt with. They are completely disorganized, everytime you call you sit on hold for 15 minutes and then they tell you someone has to call you back - but they never do and you have to keep calling them back and sitting on hold... I have no idea how this company manages to stay in business.

Pros: Prices were pretty good

Cons: Everything else!

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This place has everything, but crowded conditions and overwhelmed staff make it impossible to navigate.

0
★☆☆☆☆

This place has everything, but crowded conditions and overwhelmed staff make it impossible to navigate.

.

I'm sorry I ignored the negative review. I decided to plunk down $2,500 plus for kitchen and bath appliances and ended up in voice mail hell. I brought the manager my measurements When a sink didn't fit, I got a $250 "restocking" charge, even though we relied on his expertise to choose appropriately. Talk about chutzpah! We also waited two months for a shipment they couldn't seem to ever remember, and a totally unannounced delivery of the "restocked" items. Shop at your peril, all ye who enter there!

PROS: Educational
CONS: Hidden Charges, Expensive

2
★★☆☆☆

I'm sorry I ignored the negative review. I decided to plunk down $2,500 plus for kitchen and bath appliances and ended up in voice mail hell. I brought the manager my measurements When a sink didn't fit, I got a $250 "restocking" charge, even though we relied on his expertise to choose appropriately. Talk about chutzpah! We also waited two months for a shipment they couldn't seem to ever remember, and a totally unannounced delivery of the "restocked" items. Shop at your peril, all ye who enter there!

PROS: Educational
CONS: Hidden Charges, Expensive

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Having closed on my apartment, I went to a few retail stores in the city to remodel my kitchen. Most of them were rude and uneducated in the merchandise. I found the employees at Krup's to be extremely knowledgable and helpful. I would not hesitate to recommend them to my friends and family. They did everthing from designing my kitchen to walking the appliances up 3 floors for delivery. Very pleasant and great prices.

2
★★★★☆

Having closed on my apartment, I went to a few retail stores in the city to remodel my kitchen. Most of them were rude and uneducated in the merchandise. I found the employees at Krup's to be extremely knowledgable and helpful. I would not hesitate to recommend them to my friends and family. They did everthing from designing my kitchen to walking the appliances up 3 floors for delivery. Very pleasant and great prices.

Pros: cheap, helpful, prompt

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I'm sorry I ignored the negative review. I decided to plunk down $2,500 plus for kitchen and bath appliances and ended up in voice mail hell. I brought the manager my measurements When a sink didn't fit, I got a $250 "restocking" charge, even though we relied on his expertise to choose appropriately. Talk about chutzpah! We also waited two months for a shipment they couldn't seem to ever remember, and a totally unannounced delivery of the "restocked" items. Shop at your peril, all ye who enter there!

0
★☆☆☆☆

I'm sorry I ignored the negative review. I decided to plunk down $2,500 plus for kitchen and bath appliances and ended up in voice mail hell. I brought the manager my measurements When a sink didn't fit, I got a $250 "restocking" charge, even though we relied on his expertise to choose appropriately. Talk about chutzpah! We also waited two months for a shipment they couldn't seem to ever remember, and a totally unannounced delivery of the "restocked" items. Shop at your peril, all ye who enter there!

Pros: Educational

Cons: , Hidden Charges, Expensive

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This tiny Chelsea showroom has everything you could possibly need for kitchen and bath at prices well below retail from appliances to fixtures and faucets to cabinets. And they have designers who will do layout for your new space. The atmosphere is crowded but kind of campy and fun at the same time. Worth checking out.

2
★★★★★

This tiny Chelsea showroom has everything you could possibly need for kitchen and bath at prices well below retail from appliances to fixtures and faucets to cabinets. And they have designers who will do layout for your new space. The atmosphere is crowded but kind of campy and fun at the same time. Worth checking out.

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These people can't even be bothered to pick up the phone during regular business hours! Instead of finding out whether they carried what I was looking for, I ended up in a series of dead-end voicemails time and again despite multiple calls. Took my business elsewhere...

0
★☆☆☆☆

These people can't even be bothered to pick up the phone during regular business hours! Instead of finding out whether they carried what I was looking for, I ended up in a series of dead-end voicemails time and again despite multiple calls. Took my business elsewhere...

Pros: no idea

Cons: no help to be found

 

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