Casa Bella Restaurant

★★★☆☆
Original Recipes of Old Italy in New York since 1976
  • 127 Mulberry St

    New York, NY 10013

    Map & Directions
  • 212-431-4080

Food

Food
More choices in New York:
Resultset_next

Db Bistro Moderne

55 W 44th St New York, NY

Resultset_next

Sparks Steak House

210 E 46th St New York, NY

3.4561 57
Hi! Sign in to let us know how Casa Bella Restaurant was?
Write a Review
  « Previous 1
.

Great place amazing food! Even our son (who's picky) gobbled up the penne vodka ! We were treated like royalty, sat in the bar area and had a great view of the electric neighborhood. Can't wait to go back, San Gennaro is coming and we'll

3
★★★★★

Great place amazing food! Even our son (who's picky) gobbled up the penne vodka ! We were treated like royalty, sat in the bar area and had a great view of the electric neighborhood. Can't wait to go back, San Gennaro is coming and we'll

.

Bad service, dirty cutlery, the food is not that great... Definitely not worth the money! One of the waiters is particularly rude, he wouldn't answer my question about what vegetables were in the soup and when I made a few polite comments

3
★★★★★

Bad service, dirty cutlery, the food is not that great... Definitely not worth the money! One of the waiters is particularly rude, he wouldn't answer my question about what vegetables were in the soup and when I made a few polite comments

.

We go out often and Casa Bella is one of our favorite places! The food is amazing and the staff treat us amazing. Sometimes we just go for drinks and dessert at the bar..... If you want true Italian food then go to Casa Bella. Say hi to

3
★★★★★

We go out often and Casa Bella is one of our favorite places! The food is amazing and the staff treat us amazing. Sometimes we just go for drinks and dessert at the bar..... If you want true Italian food then go to Casa Bella. Say hi to

.

Fabulous restaurant, fabulous food. We were will taken care of and the atmosphere was quaint. We sat at outside tables and were still able to have conversation. Our group had everything from gnocchi to pizza to spaghetti and meatballs.

3
★★★★★

Fabulous restaurant, fabulous food. We were will taken care of and the atmosphere was quaint. We sat at outside tables and were still able to have conversation. Our group had everything from gnocchi to pizza to spaghetti and meatballs.

.

I went to Casa Bella with my boyfriend for dinner. It was crowded but great atmosphere.
To start we had my favorite Caprese salad, the mozzarella was soft and fresh, and the shrimp wrapped in prosciutto, YUM!
For dinner I had the rigatoni and my boyfriend had the salmon in Kettle One Vodka...OMG, they were to die for! I almost ate his entire dish, but I was stuffed!
The waiter was so nice, he recommended the PERFECT wine to pair with our dinners, and we are not experts on wine, so I'm glad he was there to help. We were both too full for dessert, the portions were so big we took left overs home, but we are going back just to try the dessert this weekend.
When we left, my boyfriend said that Casa Bella is his new favorite italian restaurant. So, at least I know where to take him for Valentines Day!
You MUST try this place, but try not to eat too much that you don't get to try dessert...save room.

2
★★★★★

I went to Casa Bella with my boyfriend for dinner. It was crowded but great atmosphere.
To start we had my favorite Caprese salad, the mozzarella was soft and fresh, and the shrimp wrapped in prosciutto, YUM!
For dinner I had the rigatoni and my boyfriend had the salmon in Kettle One Vodka...OMG, they were to die for! I almost ate his entire dish, but I was stuffed!
The waiter was so nice, he recommended the PERFECT wine to pair with our dinners, and we are not experts on wine, so I'm glad he was there to help. We were both too full for dessert, the portions were so big we took left overs home, but we are going back just to try the dessert this weekend.
When we left, my boyfriend said that Casa Bella is his new favorite italian restaurant. So, at least I know where to take him for Valentines Day!
You MUST try this place, but try not to eat too much that you don't get to try dessert...save room.

.

Casa Bella brings Italy to New York ! This restaurant located in Mulberry St is: authentic, fun, and amazing. Casa Bella is the ONLY place in Little Italy that I can honestly say has the best quality and quantity. The staff at Casa Bella is BEHOND nice, and make my dining experience the one I never forget. They have friendly and devoted, and professional workers, constantly monitoring that we are okay, and well dined. The food is spectacular! There is not one thing on the menu that is not worth trying more than one hundred times! Everytime I go there me dinner is always served perfectly hot, and fresh. I would never go to Little Italy if Casa Bella wasn't around. Trust me when I say I'v been to every single restaurant around there like: Amici, Da Nico, La Bella Ferrara, Pellegrino's and etc...but none of them are worth going to! (They are a waist of time and money). f you are looking for a fun family dinner, girlfriend's night out, or romantic date...Casa Bella is the way to go !

2
★★★★★

Casa Bella brings Italy to New York ! This restaurant located in Mulberry St is: authentic, fun, and amazing. Casa Bella is the ONLY place in Little Italy that I can honestly say has the best quality and quantity. The staff at Casa Bella is BEHOND nice, and make my dining experience the one I never forget. They have friendly and devoted, and professional workers, constantly monitoring that we are okay, and well dined. The food is spectacular! There is not one thing on the menu that is not worth trying more than one hundred times! Everytime I go there me dinner is always served perfectly hot, and fresh. I would never go to Little Italy if Casa Bella wasn't around. Trust me when I say I'v been to every single restaurant around there like: Amici, Da Nico, La Bella Ferrara, Pellegrino's and etc...but none of them are worth going to! (They are a waist of time and money). f you are looking for a fun family dinner, girlfriend's night out, or romantic date...Casa Bella is the way to go !

.

If you are looking for a true authentic Italian food experience this is the place to go. The atmosphere is spectacular, very comfortable and inviting. The staff is beyond nice and can not do enough to make your dining experience one you will not forget. Now the food is something to rave about. Apps, entree and desserts are all terrific there is not one thing on the menu I can say is not worth haveing more than once. All of our courses came to us in a timely fashion and everything was fresh and hot. If u are in the NYC area this place is definetly worth your time and money.

2
★★★★★

If you are looking for a true authentic Italian food experience this is the place to go. The atmosphere is spectacular, very comfortable and inviting. The staff is beyond nice and can not do enough to make your dining experience one you will not forget. Now the food is something to rave about. Apps, entree and desserts are all terrific there is not one thing on the menu I can say is not worth haveing more than once. All of our courses came to us in a timely fashion and everything was fresh and hot. If u are in the NYC area this place is definetly worth your time and money.

.

My girlfriends and I went to NYC every year (we're from Los Angeles) and we would always walk from the lower east side to Casa Bella every evening for dinner. This was all throughout the 1990's up to and including 2000. I haven't been back there since 2000, as I haven't been back to NYC.

Giovanni, the maitre de (or however you spell it) always made room for us. And Renato always took care of us. I guess you have a good experience there if you get to know the people working and they like you. If you don't know them, or they don't like you, it appears you get treated like crap.

After ten years, we finally got "comp'd" our tiramisu (which, by the way, is damn good).

We never had a bad experience there, ever. In fact, the last time I went in 2000, was told at the door I could not get a table inside. Since I was with a new boyfried, I said, "Is Giovanni there?" and was told "yes." As soon as he saw me, he shussed away some people and set up a table exactly where I wanted it.

Like I said. If they know you, they love you and you have a great experience.

I am amazed at the bad reviews this place has received.

2
★★★★☆

My girlfriends and I went to NYC every year (we're from Los Angeles) and we would always walk from the lower east side to Casa Bella every evening for dinner. This was all throughout the 1990's up to and including 2000. I haven't been back there since 2000, as I haven't been back to NYC.

Giovanni, the maitre de (or however you spell it) always made room for us. And Renato always took care of us. I guess you have a good experience there if you get to know the people working and they like you. If you don't know them, or they don't like you, it appears you get treated like crap.

After ten years, we finally got "comp'd" our tiramisu (which, by the way, is damn good).

We never had a bad experience there, ever. In fact, the last time I went in 2000, was told at the door I could not get a table inside. Since I was with a new boyfried, I said, "Is Giovanni there?" and was told "yes." As soon as he saw me, he shussed away some people and set up a table exactly where I wanted it.

Like I said. If they know you, they love you and you have a great experience.

I am amazed at the bad reviews this place has received.

Pros: Everything

Cons: The blonde owner - she IS a bitch

.

We visited this establishment on Valentine's Day! What a treat! We literally had the best service & awesome food! You can't beat it! This was a special weekend for us as it was the weekend we got engaged. Thank You so much for helping making it such a special day! Def don't skip this place!!

2
★★★★★

We visited this establishment on Valentine's Day! What a treat! We literally had the best service & awesome food! You can't beat it! This was a special weekend for us as it was the weekend we got engaged. Thank You so much for helping making it such a special day! Def don't skip this place!!

Pros: Atmosphere,service,everything

Cons: none

.

I was having a glass of wine at the bar when an older women with blonde hair, a manager, came up to the bar and cleaned her eye glasses with vodka. I said I never saw that before. She responed in such a rude manner I can't say it here. I didn't know what to say. I said something polite thinking she may have misunderstood me becauseI wear glasses too. She said more very very rude things to me..I was so upset. I paid my bill and left. I have no idea why someone would attack a customer like that out of no where. Not only is the food average and expensive but the management there is so horrible!!!

0
★☆☆☆☆

I was having a glass of wine at the bar when an older women with blonde hair, a manager, came up to the bar and cleaned her eye glasses with vodka. I said I never saw that before. She responed in such a rude manner I can't say it here. I didn't know what to say. I said something polite thinking she may have misunderstood me becauseI wear glasses too. She said more very very rude things to me..I was so upset. I paid my bill and left. I have no idea why someone would attack a customer like that out of no where. Not only is the food average and expensive but the management there is so horrible!!!

Pros: average food

Cons: very rude and expensive

.

we agreed to go here because we were tired of dealing with the restaurant people on the street harassing us... we should have kept going. staff were rude and meals were unimpressive .. worked out to be $60 per person. there's always a catch with the special prices isn't there? i feel like the whole neighborhood exist just to take advantage of the "stupid nj tourist" well.. not anymore. i'll stay home next time thanks.

0
★☆☆☆☆

we agreed to go here because we were tired of dealing with the restaurant people on the street harassing us... we should have kept going. staff were rude and meals were unimpressive .. worked out to be $60 per person. there's always a catch with the special prices isn't there? i feel like the whole neighborhood exist just to take advantage of the "stupid nj tourist" well.. not anymore. i'll stay home next time thanks.

Pros: food is warm

Cons: where do i start

.

I'm sorry but I have never been treated so horrible at any restaurant in my entire life, as iIwas at the Casa Bella in Little Italy. I'm from the city, live in Astoria and frequent a lot of restaurants, all over the city...and I cant say i've ever been on citysearch to write a bad reveiw until now.

Honestly, forget the fact that the food is extremely overpriced for what they give you, the portions were very small, the ingredients cheap, and normally for 20 bucks you get salad, pasta, and an entree and at this place, you pay 20 bucks for a small piece of eggplant with sauce from a can.... forget those facts, becuase all of it doenst even compare to the fact that the waitstaff can afford to be rude and not fill water, and take their time because apparently they add 20% gratuity to every check.... They not only added on 20 percent gratuity for our bill of two people.... but when we gave him our credit cards to split the bill...the old italian waitor came back with a piece of blank paper for us and goes "write your signitures on this" .....we were liek...huh?! and he goes i want to see if they match the back of your card. "WHAT?!!?!"..... never. ever. have i been so insulted in my entire life! If your wondering if we signed it...yeah we did..because we were in such shock...and we were following directions... will I ever understand how this makes any sense at all since our cards are pretty worn in from using them so much and you cant even really see our signitures... no. I could almost understand if this was standard procedure....but really? I've never had this happen anywhere in New York City.

Theres nothing like bad service to make a horrible meal even worse. What a scam.

0
★☆☆☆☆

I'm sorry but I have never been treated so horrible at any restaurant in my entire life, as iIwas at the Casa Bella in Little Italy. I'm from the city, live in Astoria and frequent a lot of restaurants, all over the city...and I cant say i've ever been on citysearch to write a bad reveiw until now.

Honestly, forget the fact that the food is extremely overpriced for what they give you, the portions were very small, the ingredients cheap, and normally for 20 bucks you get salad, pasta, and an entree and at this place, you pay 20 bucks for a small piece of eggplant with sauce from a can.... forget those facts, becuase all of it doenst even compare to the fact that the waitstaff can afford to be rude and not fill water, and take their time because apparently they add 20% gratuity to every check.... They not only added on 20 percent gratuity for our bill of two people.... but when we gave him our credit cards to split the bill...the old italian waitor came back with a piece of blank paper for us and goes "write your signitures on this" .....we were liek...huh?! and he goes i want to see if they match the back of your card. "WHAT?!!?!"..... never. ever. have i been so insulted in my entire life! If your wondering if we signed it...yeah we did..because we were in such shock...and we were following directions... will I ever understand how this makes any sense at all since our cards are pretty worn in from using them so much and you cant even really see our signitures... no. I could almost understand if this was standard procedure....but really? I've never had this happen anywhere in New York City.

Theres nothing like bad service to make a horrible meal even worse. What a scam.

Pros: the setting being little italy.....

Cons: overpriced, bad quality of food, insulting waitstaff

.

By far the worst restaurant I have ever been to. The food sucked and when I asked about my 10 dollar single rum and coke it looked liked things might get violent. For a horrible mean and worse service they had the balls to add a 20 percent automatic tip to the bill. Never go hear. The people who have written positive reviews own the restaurant.

1
★☆☆☆☆

By far the worst restaurant I have ever been to. The food sucked and when I asked about my 10 dollar single rum and coke it looked liked things might get violent. For a horrible mean and worse service they had the balls to add a 20 percent automatic tip to the bill. Never go hear. The people who have written positive reviews own the restaurant.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I love this place. If you want the Little Italy experience, this is a great place. We had the package dinner and bought the bar at an amazing price. The food was good, and the wait staff was nice and attentive. I was especially pleased, since I had to make all the arrangements in advance from across the country. They made the night perfect!

4
★★★★☆

I love this place. If you want the Little Italy experience, this is a great place. We had the package dinner and bought the bar at an amazing price. The food was good, and the wait staff was nice and attentive. I was especially pleased, since I had to make all the arrangements in advance from across the country. They made the night perfect!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I'm a frequent restaurant go-er in NYC and this is possibly the WORST RESTAURANT I'VE EVER BEEN TO. If I could give it a negative rating, I would.

I don't know how this restaurant got 3 stars unless the owners/managers themselves or their friends/family are writing reviews to boost ratings.

The lunch special sign with a "great deal" of 10.75 or something like that was what drew us in but don't fall for it! It's definitely not a deal considering how bad the food is and how small the portions are. It's not worth it if you think you're saving yourself a few dollars cause in actuality you're wasting any money you spend here.

I'm not usually a nit picky person and that would be bearable if only the service were good, or even OK. Also, they try to charge you $5 for some BALSAMIC VINEGAR! That is just absolutely ridiculous! I live in New York and frequent new restaurants throughout Manhattan on a weekly basis and I have never, ever heard of any restaurant charging its customers for balsamic vinegar, much less $5! You can buy a bottle of it at the supermarket for that price.

The food itself is mediocre at best (and that is being polite). Presentation is HORRIBLE, bland, unappealing while the taste is just OK.

What makes this place horrible, however, is the people. As someone had mentioned the greeter was rude to them, but that was the least of our aggravations--the entire place was rude to us. Although ironically, the greeter was the least offensive during our visit. First, the waiter didn't even appear while we were sitting for 10-15 min and I had to go inside to find him. When he finally did appear, he had a snobbish attitude and seemed irritated to even take our order. Throughout the meal, he maintained the same irritated, restless attitude.

At the end of the meal, we were presented with a check with gratuity added although I had already vowed to not tip because the service was that rude (and out of the hundreds of restaurants I've visited, not ONCE have I done this or even considered it despite any mishaps or less than stellar service). Not surprisingly, I went in to speak with a manager/owner or whoever was the cashier only to find out he was just as rude if not more so. He seems absolutely apathetic to the fact that I was unsatisfied with the service and rudeness I received and even gave me a "good for you, I don't care" attitude, actually saying those words at one point. Furthermore, after the whole ordeal he even tried to take my boyfriend's credit card when we were paying because it said "SEE ID" rather than a signature AND my boyfriend showed his ID when he requested.

IN A NUTSHELL--if you don't want to read all of the above: RUDE SERVICE, HORRIBLE MANAGEMENT, MEDIOCRE/BLAND FOOD!

SAVE YOURSELF THE TROUBLE, eat across the street as another reviewer suggested or anywhere else down the block. There are plenty of places to choose from, don't subject yourself to this place cause you'll surely regret it!

0
★☆☆☆☆

I'm a frequent restaurant go-er in NYC and this is possibly the WORST RESTAURANT I'VE EVER BEEN TO. If I could give it a negative rating, I would.

I don't know how this restaurant got 3 stars unless the owners/managers themselves or their friends/family are writing reviews to boost ratings.

The lunch special sign with a "great deal" of 10.75 or something like that was what drew us in but don't fall for it! It's definitely not a deal considering how bad the food is and how small the portions are. It's not worth it if you think you're saving yourself a few dollars cause in actuality you're wasting any money you spend here.

I'm not usually a nit picky person and that would be bearable if only the service were good, or even OK. Also, they try to charge you $5 for some BALSAMIC VINEGAR! That is just absolutely ridiculous! I live in New York and frequent new restaurants throughout Manhattan on a weekly basis and I have never, ever heard of any restaurant charging its customers for balsamic vinegar, much less $5! You can buy a bottle of it at the supermarket for that price.

The food itself is mediocre at best (and that is being polite). Presentation is HORRIBLE, bland, unappealing while the taste is just OK.

What makes this place horrible, however, is the people. As someone had mentioned the greeter was rude to them, but that was the least of our aggravations--the entire place was rude to us. Although ironically, the greeter was the least offensive during our visit. First, the waiter didn't even appear while we were sitting for 10-15 min and I had to go inside to find him. When he finally did appear, he had a snobbish attitude and seemed irritated to even take our order. Throughout the meal, he maintained the same irritated, restless attitude.

At the end of the meal, we were presented with a check with gratuity added although I had already vowed to not tip because the service was that rude (and out of the hundreds of restaurants I've visited, not ONCE have I done this or even considered it despite any mishaps or less than stellar service). Not surprisingly, I went in to speak with a manager/owner or whoever was the cashier only to find out he was just as rude if not more so. He seems absolutely apathetic to the fact that I was unsatisfied with the service and rudeness I received and even gave me a "good for you, I don't care" attitude, actually saying those words at one point. Furthermore, after the whole ordeal he even tried to take my boyfriend's credit card when we were paying because it said "SEE ID" rather than a signature AND my boyfriend showed his ID when he requested.

IN A NUTSHELL--if you don't want to read all of the above: RUDE SERVICE, HORRIBLE MANAGEMENT, MEDIOCRE/BLAND FOOD!

SAVE YOURSELF THE TROUBLE, eat across the street as another reviewer suggested or anywhere else down the block. There are plenty of places to choose from, don't subject yourself to this place cause you'll surely regret it!

Pros: NOTHING

Cons: rude service, rude management, horrible food

.

Casa Bella is HORRIBLE. The glasses and silverware were oily and dirty, the bread was stale, and the food bland and mushy. (Imagine eating TV dinner at a restaurant.) The service is disorganized and staff seems overwhelmed, which indicates bad management. Skip this tourist trap and walk just one or two more blocks for a superior experience.

0
★☆☆☆☆

Casa Bella is HORRIBLE. The glasses and silverware were oily and dirty, the bread was stale, and the food bland and mushy. (Imagine eating TV dinner at a restaurant.) The service is disorganized and staff seems overwhelmed, which indicates bad management. Skip this tourist trap and walk just one or two more blocks for a superior experience.

Pros: Location

Cons: Bland food, stale bread, dirty ware

.

One of the worst dining experiences ever. Our waiter was rude, unattentive, & very unfriendly. My linguini with clams was completely awful. The linguini was completely dry, cold, and had only a little cream sauce underneath it on the bottom of the bowl, as if they had put some sauce in and thrown dry pasta on top. The clams were so bad that I am pretty sure I've had better in a canned soup! I had chocolate cake for dessert, giving them a chance to redeem themselves- but the cake was not moist at all & the frosting was hard.

Our waiter never came over to check on us, ask if things were okay or if we needed anything. We had to ask a bus boy if he could find someone who we could order some drinks from because our waiter was again no where in sight. The 4 of us were shocked to be treated so poorly. We didn't understand how you could give such a lack of service and still make good tips. We literally saw our waiter only 2 times during the hour and a half we were there, once to take our order & once to bring the check. Both times he was completely rude and unfriendly.

When the check arrived, we finally realized why the service was so terrible and he treated us so badly- he had added on his own gratuity. Guess he figured he didn't have to even do the bare minimum, let alone be a friendly server, since he would tip himself anyway. We were so disgusted that we went to the host stand and asked why the tip had been included (I know it's sometimes added for larger parties, but we were just a party of 4) - he informed us it is stated on the menu that gratuity is included. I asked to see a menu because I was positive it did not say that. He showed us where it is stated on the dinner menu - the only problem was, we never saw the dinner menu - it was 1pm and we ordered from the lunch menu, on which it was not stated at all. We had to pay anyway, they insisted. This place treats you like dirt, and forces you to tip them as if you had been given attentive and friendly service.

0
★☆☆☆☆

One of the worst dining experiences ever. Our waiter was rude, unattentive, & very unfriendly. My linguini with clams was completely awful. The linguini was completely dry, cold, and had only a little cream sauce underneath it on the bottom of the bowl, as if they had put some sauce in and thrown dry pasta on top. The clams were so bad that I am pretty sure I've had better in a canned soup! I had chocolate cake for dessert, giving them a chance to redeem themselves- but the cake was not moist at all & the frosting was hard.

Our waiter never came over to check on us, ask if things were okay or if we needed anything. We had to ask a bus boy if he could find someone who we could order some drinks from because our waiter was again no where in sight. The 4 of us were shocked to be treated so poorly. We didn't understand how you could give such a lack of service and still make good tips. We literally saw our waiter only 2 times during the hour and a half we were there, once to take our order & once to bring the check. Both times he was completely rude and unfriendly.

When the check arrived, we finally realized why the service was so terrible and he treated us so badly- he had added on his own gratuity. Guess he figured he didn't have to even do the bare minimum, let alone be a friendly server, since he would tip himself anyway. We were so disgusted that we went to the host stand and asked why the tip had been included (I know it's sometimes added for larger parties, but we were just a party of 4) - he informed us it is stated on the menu that gratuity is included. I asked to see a menu because I was positive it did not say that. He showed us where it is stated on the dinner menu - the only problem was, we never saw the dinner menu - it was 1pm and we ordered from the lunch menu, on which it was not stated at all. We had to pay anyway, they insisted. This place treats you like dirt, and forces you to tip them as if you had been given attentive and friendly service.

Pros: It was nicely decorated for the holidays

Cons: Really bad food with even worse service

.

I will keep it simple:
3 pm on a recent Sunday afternoon.
No wait to be seated. Waiter took 7 minutes to come to the table & was not very friendly. Bread arrived shortly after & it was stale, second batch of bread was stale too. Portions are really small. Had the pasta with clam sauce ~ very salty, pasta was undercooked & clams were cut up into small pieces, the garlic pieces were bigger. Wife had manicotti & again portion was small & temperature was warm - very disappointed to say the least. This is not "italian" food.

Advice - food is terrible, portions are small, service is below average, final tab is determined by the waiter when you get the bill (tax, tip etc...). Best advice is to keep walking & spend your hard earned pennies elsewhere ~ trust me.

0
★☆☆☆☆

I will keep it simple:
3 pm on a recent Sunday afternoon.
No wait to be seated. Waiter took 7 minutes to come to the table & was not very friendly. Bread arrived shortly after & it was stale, second batch of bread was stale too. Portions are really small. Had the pasta with clam sauce ~ very salty, pasta was undercooked & clams were cut up into small pieces, the garlic pieces were bigger. Wife had manicotti & again portion was small & temperature was warm - very disappointed to say the least. This is not "italian" food.

Advice - food is terrible, portions are small, service is below average, final tab is determined by the waiter when you get the bill (tax, tip etc...). Best advice is to keep walking & spend your hard earned pennies elsewhere ~ trust me.

Pros: Quick Seating. Bottled water was the highlight.

Cons: Everything else was bad.

.

In an effort to treat my husband for his birthday, I took my husband and another couple out to dinner, July 2008. My husband and I have had good experiences in Little Italy in the past and so he wanted to try another restaurant there. The other couple had never been there and thought it would be a fun experience. However, this experience left my husband upset and angry for the rest of the evening, ruining his birthday.

First, the waiter was gruff and denied requests that were slightly different than the menu, even though the restaurant prides itself in accommodating any special requests (from website, "Casa Bella has a very high standard for catering to all their guests, to satisfy each and every one"). They didn't have many beer options, so my husband did not get to have his choice of beer. I then had to beg the waiter to ask the bartender to add some grenadine to Coke to make Cherry-Coke, my husband's favorite non-alcoholic beverage.

Second, our food was not good. My linguini was undercooked (still tough to chew), my husband's gnocci was overcooked, and our friend's veal was difficult to cut through and chew. For the price, meal portions were small. Also there were no free refills on drinks (such as the Cherry-Coke), which I suppose is to be expected in NYC.

Third and most irritating is that a 20% MANDATORY GRATUITY FEE was surprisingly added to our bill. When we spoke with the waiter, the manager, and another restaurant employee (not sure of his title), all three argued with us and insisted that the gratuity choices were not an option for the customer to make at their restaurant. They used excuses such as needing to pay the expensive NYC rent for the restaurant property, and making sure that tourists don't under-tip the waitstaff, particularly because Europeans are notorious for not tipping because a 15% service is included in their bill at home. We pointed out that we are not Europeans and that we are usually generous tippers. Even with the bad service, we planned on tipping 15%.

Overall, we were extremely upset that (1) after crappy service and expensive crappy food, we were forced to pay an additional 20% on top of the food bill and city/state tax, and that (2) we were treated very rudely by the waiter and the manager to whom we issued our complaints. They seemed to have a too-bad-for-you-we're-going-to-rip-you-off-anyway attitude.

We noticed that other customers were upset by the same unpleasant treatment. When we first sat down, a neighboring table was upset when their bill arrived and had an argument with the waiter, who sarcastically told them, "Welcome to New York, my friends." We should have paid more attention to their complaints then and found somewhere else to eat, but we did not realize what the problem was until it happened to us! (After the fact, we noted that our nearby restaurants did not carry the same mandatory gratuity policy.)

Since ending our NYC trip, we have investigated mandatory tipping law in NY. As best we can find in our research, we have determined that it has been established in law that tips (gratuities) in restaurants and similar places are entirely optional at the customer's discretion, being a voluntary payment for personal service, _even if_ the amount is shown as an "automatic service charge" on the customer's invoice. That is, if a customer feels that service really sucked, he or she has the absolute moral and legal right to cross out the "automatic service charge" amount and put something less (or something greater, if service was glorious). Look up results of a Soprano vs. Taveras case in Sept 2004, and the following links.

http://www.mail-archive.com/basfa@basfa.org/msg00734.html

http://wiki.answers.com/Q/Is_it_legal_for_a_restaurant_in_New_York_City_to_charge_a_mandatory_service_charge_or_gratuity

1
★☆☆☆☆

In an effort to treat my husband for his birthday, I took my husband and another couple out to dinner, July 2008. My husband and I have had good experiences in Little Italy in the past and so he wanted to try another restaurant there. The other couple had never been there and thought it would be a fun experience. However, this experience left my husband upset and angry for the rest of the evening, ruining his birthday.

First, the waiter was gruff and denied requests that were slightly different than the menu, even though the restaurant prides itself in accommodating any special requests (from website, "Casa Bella has a very high standard for catering to all their guests, to satisfy each and every one"). They didn't have many beer options, so my husband did not get to have his choice of beer. I then had to beg the waiter to ask the bartender to add some grenadine to Coke to make Cherry-Coke, my husband's favorite non-alcoholic beverage.

Second, our food was not good. My linguini was undercooked (still tough to chew), my husband's gnocci was overcooked, and our friend's veal was difficult to cut through and chew. For the price, meal portions were small. Also there were no free refills on drinks (such as the Cherry-Coke), which I suppose is to be expected in NYC.

Third and most irritating is that a 20% MANDATORY GRATUITY FEE was surprisingly added to our bill. When we spoke with the waiter, the manager, and another restaurant employee (not sure of his title), all three argued with us and insisted that the gratuity choices were not an option for the customer to make at their restaurant. They used excuses such as needing to pay the expensive NYC rent for the restaurant property, and making sure that tourists don't under-tip the waitstaff, particularly because Europeans are notorious for not tipping because a 15% service is included in their bill at home. We pointed out that we are not Europeans and that we are usually generous tippers. Even with the bad service, we planned on tipping 15%.

Overall, we were extremely upset that (1) after crappy service and expensive crappy food, we were forced to pay an additional 20% on top of the food bill and city/state tax, and that (2) we were treated very rudely by the waiter and the manager to whom we issued our complaints. They seemed to have a too-bad-for-you-we're-going-to-rip-you-off-anyway attitude.

We noticed that other customers were upset by the same unpleasant treatment. When we first sat down, a neighboring table was upset when their bill arrived and had an argument with the waiter, who sarcastically told them, "Welcome to New York, my friends." We should have paid more attention to their complaints then and found somewhere else to eat, but we did not realize what the problem was until it happened to us! (After the fact, we noted that our nearby restaurants did not carry the same mandatory gratuity policy.)

Since ending our NYC trip, we have investigated mandatory tipping law in NY. As best we can find in our research, we have determined that it has been established in law that tips (gratuities) in restaurants and similar places are entirely optional at the customer's discretion, being a voluntary payment for personal service, _even if_ the amount is shown as an "automatic service charge" on the customer's invoice. That is, if a customer feels that service really sucked, he or she has the absolute moral and legal right to cross out the "automatic service charge" amount and put something less (or something greater, if service was glorious). Look up results of a Soprano vs. Taveras case in Sept 2004, and the following links.

http://www.mail-archive.com/basfa@basfa.org/msg00734.html

http://wiki.answers.com/Q/Is_it_legal_for_a_restaurant_in_New_York_City_to_charge_a_mandatory_service_charge_or_gratuity

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This experience left our party of 4 upset and angry for the rest of the evening, ruining my husband's birthday.

First, the waiter was gruff and denied requests that were slightly different than the menu, even though the restaurant prides itself in accommodating any special requests (from website, "Casa Bella has a very high standard for catering to all their guests, to satisfy each and every one"). They didn't have many beer options, so my husband did not get to have his choice of beer. I then had to beg the waiter to ask the bartender to add some grenadine to Coke to make Cherry-Coke, my husband's favorite non-alcoholic beverage.

Second, our food was not good. My linguini was undercooked (tough to chew), my husband's gnocci was overcooked, and our friend's veal was difficult to cut through and chew. For the price, meal portions were small.

Third and most irritating is that a 20% MANDATORY GRATUITY FEE was surprisingly added to our bill. When we spoke with the waiter, the manager, and another restaurant employee (not sure of his title), all three argued with us and insisted that the gratuity choices were not an option for the customer to make at their restaurant. They used excuses such as needing to pay the expensive NYC rent for the restaurant property, and making sure that tourists don't under-tip the waitstaff, particularly because Europeans are notorious for not tipping because a 15% service is included in their bill at home. We pointed out that we are not Europeans and that we are usually generous tippers. Even with the bad service, we planned on tipping 15%.

Overall, we were extremely upset that (1) after crappy service and expensive crappy food, we were forced to pay an additional 20% on top of the food bill and city/state tax, and that (2) we were treated very rudely by the waiter and the manager to whom we issued our complaints. They seemed to have a too-bad-for-you and we're-going-to-rip-you-off-anyway attitude.

0
★☆☆☆☆

This experience left our party of 4 upset and angry for the rest of the evening, ruining my husband's birthday.

First, the waiter was gruff and denied requests that were slightly different than the menu, even though the restaurant prides itself in accommodating any special requests (from website, "Casa Bella has a very high standard for catering to all their guests, to satisfy each and every one"). They didn't have many beer options, so my husband did not get to have his choice of beer. I then had to beg the waiter to ask the bartender to add some grenadine to Coke to make Cherry-Coke, my husband's favorite non-alcoholic beverage.

Second, our food was not good. My linguini was undercooked (tough to chew), my husband's gnocci was overcooked, and our friend's veal was difficult to cut through and chew. For the price, meal portions were small.

Third and most irritating is that a 20% MANDATORY GRATUITY FEE was surprisingly added to our bill. When we spoke with the waiter, the manager, and another restaurant employee (not sure of his title), all three argued with us and insisted that the gratuity choices were not an option for the customer to make at their restaurant. They used excuses such as needing to pay the expensive NYC rent for the restaurant property, and making sure that tourists don't under-tip the waitstaff, particularly because Europeans are notorious for not tipping because a 15% service is included in their bill at home. We pointed out that we are not Europeans and that we are usually generous tippers. Even with the bad service, we planned on tipping 15%.

Overall, we were extremely upset that (1) after crappy service and expensive crappy food, we were forced to pay an additional 20% on top of the food bill and city/state tax, and that (2) we were treated very rudely by the waiter and the manager to whom we issued our complaints. They seemed to have a too-bad-for-you and we're-going-to-rip-you-off-anyway attitude.

Pros: none

Cons: poor service, bad food, mandatory gratuity policy, rude management

.

My boyfriend and I have been anticipating our one year anniversary for the longest. I wanted it to be perfect and for him to show me how much he loved me. Sooo..he took me down to Little Italy. Now, I've never been one to go down to Little Italy unless it was for the San Genarro Feast, so I was a little skeptical. He took me to Casa Bella and I was amazed at how beautiful and spacious it was. We went on a Tuesday night and I was happy it wasn't crowded. I was greeted by a nice waiter inside and when I told him it was our anniversary, he seated us in a very cozy romantic corner across from the bar. We started off with appetizers. (The caesar salad was huge! I had to split it with my fiance) I ordered veal milanese which the waiter recommended and it was FABULOUS. After the meal, we had drinks at the bar. These guys have the fullest bar I have ever seen. The bartender was very friendly and we exchanged jokes all night.
This is a wonderful restaurant and I'm glad that I came here for my anniversary. I'll definitely be frequenting this place :)

2
★★★★★

My boyfriend and I have been anticipating our one year anniversary for the longest. I wanted it to be perfect and for him to show me how much he loved me. Sooo..he took me down to Little Italy. Now, I've never been one to go down to Little Italy unless it was for the San Genarro Feast, so I was a little skeptical. He took me to Casa Bella and I was amazed at how beautiful and spacious it was. We went on a Tuesday night and I was happy it wasn't crowded. I was greeted by a nice waiter inside and when I told him it was our anniversary, he seated us in a very cozy romantic corner across from the bar. We started off with appetizers. (The caesar salad was huge! I had to split it with my fiance) I ordered veal milanese which the waiter recommended and it was FABULOUS. After the meal, we had drinks at the bar. These guys have the fullest bar I have ever seen. The bartender was very friendly and we exchanged jokes all night.
This is a wonderful restaurant and I'm glad that I came here for my anniversary. I'll definitely be frequenting this place :)

Pros: Food, service

Cons: none!

.

IT WAS A RAINY NIGHT BUT WE STILL HAD A GOOD TABLE. WERE A GROUP OF 21. THE WAITER MADE FAMILY STYLE RECCOMENDATIONS OF APPETIZERS AND PASTAS AND WE CHOSE OUR MAIN COURSES. WE WERE VERY IMPRESSED THOUGH THE PLACE WAS BUSY, WE HAD EVERYTHING PLUS MORE. GREAT FOR PARTIES. BROCK

2
★★★★★

IT WAS A RAINY NIGHT BUT WE STILL HAD A GOOD TABLE. WERE A GROUP OF 21. THE WAITER MADE FAMILY STYLE RECCOMENDATIONS OF APPETIZERS AND PASTAS AND WE CHOSE OUR MAIN COURSES. WE WERE VERY IMPRESSED THOUGH THE PLACE WAS BUSY, WE HAD EVERYTHING PLUS MORE. GREAT FOR PARTIES. BROCK

Pros: A LOT OF DIFFERENT AREAS TO SIT FOR LARGE GROUPS, GOOD SERVICE & FOOD

Cons: NO PARKING

.

I was there with th my children- we had to wait for a table outside . The waiter accomodated are childrens request and we loved the food and the extensive Martini menu.

2
★★★★★

I was there with th my children- we had to wait for a table outside . The waiter accomodated are childrens request and we loved the food and the extensive Martini menu.

Pros: a lot of choices on menu, FULL BAR, knowledgable waiters

Cons: a bit noisy

.

We were there on saturday night it was busy but we had a great seat outside , and a very good meal. Specials are pricey but so is the rest of NY. - STEVE I highly recommend.

2
★★★★★

We were there on saturday night it was busy but we had a great seat outside , and a very good meal. Specials are pricey but so is the rest of NY. - STEVE I highly recommend.

Pros: large menu great view

Cons: busy area

.

Best Italian food on Mulberry Street! Great bar to hangout in before dinner. The bartenders were very friendly. We shared 4 appetizers, all were delicious (the baby artichokes are a must!). I had the ravioli for dinner. The sauce was incredible. Everyone loved their main courses. The waiter was very polite and friendly also. I would highly recommend Casa Bella.

2
★★★★★

Best Italian food on Mulberry Street! Great bar to hangout in before dinner. The bartenders were very friendly. We shared 4 appetizers, all were delicious (the baby artichokes are a must!). I had the ravioli for dinner. The sauce was incredible. Everyone loved their main courses. The waiter was very polite and friendly also. I would highly recommend Casa Bella.

Pros: Great Food

Cons: none

.

03/22/08
First visit to NY visiting my friends daughter. After a long evening we were hungry we were near Bella Restaurant when a fella standing outside was begging people to come in and eat He was friendly enough and persuaded us to go in. We entered a man standing in front of the door asked if we had a reservations keeping it light I said "The man out front made it for us" in a cocky voice (exact words "This is not a joke" So much for keeping it light. It was offensive since they were the ones dragging us in. The blond (I guess the owner) and other voices (I couldn't see who they were since the entrance to the dining room was so crowded) asked if we wanted to check our coat we didn't. Good thing who knows how much more our check would have been. I looked into the dining room tables were about touching each other I asked my friend a few times if she wanted to leave, I was there as her guest we decided to stay. After telling the other diners to move over a little we were seated. We all asked for water. Never got a refill. My friend and her daughter ordered wine. I saw a woman drinking a cappuccino it looked good so I ordered one. The waiter said eew you don't want that right now. He made me feel stupid like I didn?t know what I wanted. Not wanting to be pushy I agreed. My friends ordered their meals. I asked if they had angel hair with spaghetti sauce (you would have thought I asked for dog do do) he only had marinara. I decided to have Alfredo Fettuccini but with angel hair, I don?t care if it?s cooked in butter, I love it. He wrinkled his nose and told me it oh you don't want that. Again I caved. The noodles were rock hard. Finally was allowed to order my coffee and a piece of cheese cake. Both were horrid. I went to the ladies room upstairs I couldn?t believe what I saw, 3 guys in a huddle like vultures working on their calculators (use you?re Imagination) we got our bill they added 20% tip without telling us. Horrible way to remember NY food. Save your money!

0
★☆☆☆☆

03/22/08
First visit to NY visiting my friends daughter. After a long evening we were hungry we were near Bella Restaurant when a fella standing outside was begging people to come in and eat He was friendly enough and persuaded us to go in. We entered a man standing in front of the door asked if we had a reservations keeping it light I said "The man out front made it for us" in a cocky voice (exact words "This is not a joke" So much for keeping it light. It was offensive since they were the ones dragging us in. The blond (I guess the owner) and other voices (I couldn't see who they were since the entrance to the dining room was so crowded) asked if we wanted to check our coat we didn't. Good thing who knows how much more our check would have been. I looked into the dining room tables were about touching each other I asked my friend a few times if she wanted to leave, I was there as her guest we decided to stay. After telling the other diners to move over a little we were seated. We all asked for water. Never got a refill. My friend and her daughter ordered wine. I saw a woman drinking a cappuccino it looked good so I ordered one. The waiter said eew you don't want that right now. He made me feel stupid like I didn?t know what I wanted. Not wanting to be pushy I agreed. My friends ordered their meals. I asked if they had angel hair with spaghetti sauce (you would have thought I asked for dog do do) he only had marinara. I decided to have Alfredo Fettuccini but with angel hair, I don?t care if it?s cooked in butter, I love it. He wrinkled his nose and told me it oh you don't want that. Again I caved. The noodles were rock hard. Finally was allowed to order my coffee and a piece of cheese cake. Both were horrid. I went to the ladies room upstairs I couldn?t believe what I saw, 3 guys in a huddle like vultures working on their calculators (use you?re Imagination) we got our bill they added 20% tip without telling us. Horrible way to remember NY food. Save your money!

Pros: None

Cons: Food Bad

.

My husband and I were looking for a good Italian restaurant. As we walked on Mulberry St. a man asked us to come in the Casa Bella for dinner. He said if we didn't like it he would pay the bill. Of course we did not ask him to pay the bill even though we were very dissapointed. The expensive meatball dinner had mushy meatballs to many bread crumbs and the portion was small. The price of the boiled lobster was outragous!!! I has the lobster ravioli which also was a small portion. The chef didn't even make the plate look good by adding parsley or something. The waiter was more interested in the game on TV than getting us any refills. It was very disappointing to us. The bus boys were superior to the wait staff. I must say good things about the bus boys as they worked their buts off. We should have tipped them and not the waiter! I We will not return to this restaurant.

0
★☆☆☆☆

My husband and I were looking for a good Italian restaurant. As we walked on Mulberry St. a man asked us to come in the Casa Bella for dinner. He said if we didn't like it he would pay the bill. Of course we did not ask him to pay the bill even though we were very dissapointed. The expensive meatball dinner had mushy meatballs to many bread crumbs and the portion was small. The price of the boiled lobster was outragous!!! I has the lobster ravioli which also was a small portion. The chef didn't even make the plate look good by adding parsley or something. The waiter was more interested in the game on TV than getting us any refills. It was very disappointing to us. The bus boys were superior to the wait staff. I must say good things about the bus boys as they worked their buts off. We should have tipped them and not the waiter! I We will not return to this restaurant.

Pros: Plenty of seats available

Cons: We know why there are plenty of seats

.

Casa Bella Restaurant is a great restaurant for casual dining or a family meal. The relaxed atmosphere is kid-friendly. The food is excellent and the prices are very reasonable. You'll love this beautiful house.

5
★★★★★

Casa Bella Restaurant is a great restaurant for casual dining or a family meal. The relaxed atmosphere is kid-friendly. The food is excellent and the prices are very reasonable. You'll love this beautiful house.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you know good italian food, don't bother eating here. My friend and I ordered the fettucini alfredo....awful!!! My friend expressed her opinion about it -- in a very nice way, I may add, and our waiter was just horrible to her. Didn't want to hear anything and didn't believe her because the bus boy took her plate away and I can tell you she only ate two bites. The best part was when, for just the two of us in that cramped restaurant, the nerve to automatically charge us for tip. Our waiter was horrible and rude -- my tip was going to be to learn a bit of customer service. When I saw that, we both went and asked to speak to the manager.....should I even go there (I think I said enough).

There are so many other great places around there.....I would not feed that food to my dog or to the homeless. I'm sorry I went there and trust me, will never, ever go back. That was the most horrible experience ever.

0
★☆☆☆☆

If you know good italian food, don't bother eating here. My friend and I ordered the fettucini alfredo....awful!!! My friend expressed her opinion about it -- in a very nice way, I may add, and our waiter was just horrible to her. Didn't want to hear anything and didn't believe her because the bus boy took her plate away and I can tell you she only ate two bites. The best part was when, for just the two of us in that cramped restaurant, the nerve to automatically charge us for tip. Our waiter was horrible and rude -- my tip was going to be to learn a bit of customer service. When I saw that, we both went and asked to speak to the manager.....should I even go there (I think I said enough).

There are so many other great places around there.....I would not feed that food to my dog or to the homeless. I'm sorry I went there and trust me, will never, ever go back. That was the most horrible experience ever.

Pros: This place will proudly take your money.

Cons: Food and Service were Horrible.

.

I took my wife there for our anniversary. The chicken in the chicken caesar salad was cold and tasteless. We even got a stomach ache afterward. The waiter was impatient and arrogant. But he had no problem of tagging 20% onto our bill automatically. We are broadcasting to our friends to avoid the place at all cost.

0
★☆☆☆☆

I took my wife there for our anniversary. The chicken in the chicken caesar salad was cold and tasteless. We even got a stomach ache afterward. The waiter was impatient and arrogant. But he had no problem of tagging 20% onto our bill automatically. We are broadcasting to our friends to avoid the place at all cost.

Pros: ambience

Cons: service, food, value.

.

Came in on Sunday at 6pm Opera day - Great entertainment on street and best location of any restaurant
for the free entertainment . Yesterday there was a Opera competition. We had great seats outside to view . Our waiter was italian tall handsome and very knowledgeable about food and gave us perfect service that made us feel like we were Family- No pun intended. Our wine recomedation was perfect while I had Veal and my date had fish. It was there new Pinot Grigio. You won't be dissatisfied. The only drawback I felt was
a slightly crowded feeling outside but other than that GREAT FOOD and GREAT WAITERS. Ask for PAUL HE DOES MAGIC TRICKS TOO !! And the other waiter Renato was very helpful on food and wine tips. SO<
I GUESS YOU HAVE TO ASK FOR 2 WAITERS FOR THE BEST EXPERIENCE. -- WINNER.

2
★★★★★

Came in on Sunday at 6pm Opera day - Great entertainment on street and best location of any restaurant
for the free entertainment . Yesterday there was a Opera competition. We had great seats outside to view . Our waiter was italian tall handsome and very knowledgeable about food and gave us perfect service that made us feel like we were Family- No pun intended. Our wine recomedation was perfect while I had Veal and my date had fish. It was there new Pinot Grigio. You won't be dissatisfied. The only drawback I felt was
a slightly crowded feeling outside but other than that GREAT FOOD and GREAT WAITERS. Ask for PAUL HE DOES MAGIC TRICKS TOO !! And the other waiter Renato was very helpful on food and wine tips. SO<
I GUESS YOU HAVE TO ASK FOR 2 WAITERS FOR THE BEST EXPERIENCE. -- WINNER.

Pros: GREAT FOOD AND LOCATION FOR ATMOSHERE

Cons: A LITTLE TOO BUSY BETWEEN 8:30-10PM .

.

it looked nice from the outside. once my friends and I got inside, the ambience was the worst. We should have seen the writing on the wall. The owner (?) a blond older woman was screaming at someone working behind the bar. But...we were hungry and decided to order. Service was slow but we finally got a waiter who seemed nice enough. Ordered wine and appetizers. The wine came in a timely manner, but the appetizers took awhile. Oh, by the way it was 7:30 pm. We did not get our entree until 9:30, and I had to go ask the blond lady for it. She apologized and sent us a glass of awful tasting white wine as some sort of compensation. Couldn't even drink it. Our waiter never asked us how we were doing or if we needed anything. We had to ask the busboy for dessert. The waiter comes back later and tells us he quit and still had to wait on our table. Another waiter was berating a busboy in public for being too slow. The food was okay but the service was about the worst I have ever experienced. Save yourself the trip.

0
★☆☆☆☆

it looked nice from the outside. once my friends and I got inside, the ambience was the worst. We should have seen the writing on the wall. The owner (?) a blond older woman was screaming at someone working behind the bar. But...we were hungry and decided to order. Service was slow but we finally got a waiter who seemed nice enough. Ordered wine and appetizers. The wine came in a timely manner, but the appetizers took awhile. Oh, by the way it was 7:30 pm. We did not get our entree until 9:30, and I had to go ask the blond lady for it. She apologized and sent us a glass of awful tasting white wine as some sort of compensation. Couldn't even drink it. Our waiter never asked us how we were doing or if we needed anything. We had to ask the busboy for dessert. The waiter comes back later and tells us he quit and still had to wait on our table. Another waiter was berating a busboy in public for being too slow. The food was okay but the service was about the worst I have ever experienced. Save yourself the trip.

Pros: none

Cons: service

.

I have mixed feelings on this place, the place was cute and cozy and the food was average, no complaints on the food, but the service was lacking. It was slow and the waitor was arrogant, but maybe I just came in at the wrong time. The service would have made me give this place at least 4 stars, I wouldn't mind going back for the food.

1
★★★☆☆

I have mixed feelings on this place, the place was cute and cozy and the food was average, no complaints on the food, but the service was lacking. It was slow and the waitor was arrogant, but maybe I just came in at the wrong time. The service would have made me give this place at least 4 stars, I wouldn't mind going back for the food.

.

The seating was quick and at first the staff was friendly. We got our drinks and the waiter took our order quickly. After the food was brought we never saw the waiter again. The food was average, I would have expected better in Little Italy. The waiter never came by to check on us once, we had to flag someone down to get extra water and it took two times just to get our waters refilled once. When we were obviously finished and it was time to pay the waiter suddenly appeared and hovered around the table stopping by every 10-15 seconds asking if we were ready to pay. They added in the gratuity, also a VERY undeserved 20% he had 10% minimum coming his way. When we finally paid, part of the tip was going to be added to a credit card since we were dividing it up among multiple people. The waiter was sure to come directly back and inform us that we were 2 dollars short. I went to go complain to the manager about the service and way the waiter was at us like a vulture when it was time to pay and for him to get his 2 dollars. The manager just walked outside. When I followed him outside thinking maybe he was doing something about it he immediately looked the other way and walked directly past me back inside and continued joking around with the other staff members. I was so mad; I had to write a review. If one person reads this and does not go there and go there and give them business I will feel better. This place is a tourist trap. They don't rely on repeat business and care about good service because only tourists go there and they will never see you again.

0
★☆☆☆☆

The seating was quick and at first the staff was friendly. We got our drinks and the waiter took our order quickly. After the food was brought we never saw the waiter again. The food was average, I would have expected better in Little Italy. The waiter never came by to check on us once, we had to flag someone down to get extra water and it took two times just to get our waters refilled once. When we were obviously finished and it was time to pay the waiter suddenly appeared and hovered around the table stopping by every 10-15 seconds asking if we were ready to pay. They added in the gratuity, also a VERY undeserved 20% he had 10% minimum coming his way. When we finally paid, part of the tip was going to be added to a credit card since we were dividing it up among multiple people. The waiter was sure to come directly back and inform us that we were 2 dollars short. I went to go complain to the manager about the service and way the waiter was at us like a vulture when it was time to pay and for him to get his 2 dollars. The manager just walked outside. When I followed him outside thinking maybe he was doing something about it he immediately looked the other way and walked directly past me back inside and continued joking around with the other staff members. I was so mad; I had to write a review. If one person reads this and does not go there and go there and give them business I will feel better. This place is a tourist trap. They don't rely on repeat business and care about good service because only tourists go there and they will never see you again.

Pros: they start off nice

Cons: Where do I begin 20% gratuity added 5 or more, bad service, staff are jerks, and will ruin your evening

.

Terrible! Terrible! Terrible!
Avoid the place! What a waist of time and money!
The service was extremely slow; the waiter was impatient and arrogant.
The special that I ordered 'gnocchi with chicken', was horrible. The gnocchi were uncooked and rubbery.
When I complained to the waiter, he said that is not his problem, and he send the nasty owner to solve the problem.
The owner told me that I should have stayed home, that I'm not a lady, the gnocchi are made of boiled potatoes, which are already cooked.
Besides that the dish was uneatable, besides the fact that he does not respect his customers, besides the fact that he should have done something to fix the problem, he has no clue that the 'customer is always right'.

0
★☆☆☆☆

Terrible! Terrible! Terrible!
Avoid the place! What a waist of time and money!
The service was extremely slow; the waiter was impatient and arrogant.
The special that I ordered 'gnocchi with chicken', was horrible. The gnocchi were uncooked and rubbery.
When I complained to the waiter, he said that is not his problem, and he send the nasty owner to solve the problem.
The owner told me that I should have stayed home, that I'm not a lady, the gnocchi are made of boiled potatoes, which are already cooked.
Besides that the dish was uneatable, besides the fact that he does not respect his customers, besides the fact that he should have done something to fix the problem, he has no clue that the 'customer is always right'.

Pros: None

Cons: Food is BAD! Below average!

.

Very nice place, good food, great service. I took my wife out for her birthday and the restaurant was just as good as I expected. The calamari was a little chewy, but the entrees were wonderful (she had seafood and I had the 20-yr veal chop). It is a small place and of course was crowded, but we still had prompt seating and very prompt service. If this is your first visit to Little Italy then you can't go wrong, and you will want to return.

2
★★★★☆

Very nice place, good food, great service. I took my wife out for her birthday and the restaurant was just as good as I expected. The calamari was a little chewy, but the entrees were wonderful (she had seafood and I had the 20-yr veal chop). It is a small place and of course was crowded, but we still had prompt seating and very prompt service. If this is your first visit to Little Italy then you can't go wrong, and you will want to return.

Pros: Ambience, service, food

Cons: crowded

.

WE CAME OVER ON 11-25 FOR DINNER. My girl and I expected a typical tourist eatery But, we are very glad we picked this one.
It is one of the larger restaurants on the row, sits right on corner of hester st. Our waiter , Renatto was busy
but somehow alswaysmanaged to read our minds, make suggestions, joke and extremely knowledgable on food and wine. We sat in the front of the restaurant at a small table in the middle of a lot of action. The food was steaming hot, and Renatto 's service was fast and alert. I ate something he made up for me with crab on bed of spinach -- Amazing !! -and my girl Salmon. --No doubt great meal and good time.

2
★★★★★

WE CAME OVER ON 11-25 FOR DINNER. My girl and I expected a typical tourist eatery But, we are very glad we picked this one.
It is one of the larger restaurants on the row, sits right on corner of hester st. Our waiter , Renatto was busy
but somehow alswaysmanaged to read our minds, make suggestions, joke and extremely knowledgable on food and wine. We sat in the front of the restaurant at a small table in the middle of a lot of action. The food was steaming hot, and Renatto 's service was fast and alert. I ate something he made up for me with crab on bed of spinach -- Amazing !! -and my girl Salmon. --No doubt great meal and good time.

Pros: --- WAITER ON THE BALL !! KNOWLEDGE AND FUNNY.

Cons: -- BUSY & A BIT NOISY IN FRONT ROOM .

.

A few friends and I were on company business last week in NYC and while we were bargain shopping in Chinatown we turned the corner into Little Italy. It happened to be during the San Gennaro Festival and we saw this restaurant Casa Bella and thought - ok we will eat there. It was such amazing food: The Antipasta was amazing, so was the stuffed Artichoke was amazing, teh house wine was delicious, the Tirimisu was insane and the manacotti was perfect ... not to mention the coffee was some of the best I have ever had. Our server was an older Italian man who was so precious and counted to us in Italian when he put our plates on the table. He was so courteous and so attentive to us. We had a fabulous corner table on the patio and a fantastic view of the San Gennero Festival. It was such an amazing lunch and a pretty good bargain as well! I will definitely go back the next time I am in NYC!!!

2
★★★★★

A few friends and I were on company business last week in NYC and while we were bargain shopping in Chinatown we turned the corner into Little Italy. It happened to be during the San Gennaro Festival and we saw this restaurant Casa Bella and thought - ok we will eat there. It was such amazing food: The Antipasta was amazing, so was the stuffed Artichoke was amazing, teh house wine was delicious, the Tirimisu was insane and the manacotti was perfect ... not to mention the coffee was some of the best I have ever had. Our server was an older Italian man who was so precious and counted to us in Italian when he put our plates on the table. He was so courteous and so attentive to us. We had a fabulous corner table on the patio and a fantastic view of the San Gennero Festival. It was such an amazing lunch and a pretty good bargain as well! I will definitely go back the next time I am in NYC!!!

Pros: service, food, wine

Cons: not one thing at all

.

What a great restaurant! We were seated fast. We sat in the main dining room by the window. Everything we ate was totally YUMMY. The service was great also. A must go!
oh and it's romantic too....

2
★★★★★

What a great restaurant! We were seated fast. We sat in the main dining room by the window. Everything we ate was totally YUMMY. The service was great also. A must go!
oh and it's romantic too....

Pros: Great food and service

Cons: Nothing

.

I went to Casa Bella on Saturday night for a late dinner (10pm). The crowd was lovely and so was the outdoor seating. The menu prices were standard for Little Italy ranging from 15-25 an entree. All the veal entrees were $18.95, yet I chose to order the veal special. Generally speaking, specials are 1.5X menu price, however, when the check arrived the veal was a startling $35.00. It wasn't any different from a typical veal scalloppini and the portion was not especially large. I asked another waiter to confirm the price of the special, and he quoted me $32.50. When I spoke to our waiter about the price discrepancy, he refused to address our grievance, and did not apologize.

Poor Service and sub-par food didn't do justice to the crowd or the atmosphere.

This place was a rip-off.

1
★★★☆☆

I went to Casa Bella on Saturday night for a late dinner (10pm). The crowd was lovely and so was the outdoor seating. The menu prices were standard for Little Italy ranging from 15-25 an entree. All the veal entrees were $18.95, yet I chose to order the veal special. Generally speaking, specials are 1.5X menu price, however, when the check arrived the veal was a startling $35.00. It wasn't any different from a typical veal scalloppini and the portion was not especially large. I asked another waiter to confirm the price of the special, and he quoted me $32.50. When I spoke to our waiter about the price discrepancy, he refused to address our grievance, and did not apologize.

Poor Service and sub-par food didn't do justice to the crowd or the atmosphere.

This place was a rip-off.

.

There could not have been a better experience. My mom came to visit from California and she really wanted to eat in Little Italy. A friend suggested CASA BELLA. We were both pleased with the food, ambiance and service. My mom requested a table by the window so she could "people watch" and although the place was very crowded the hostess accommodated us by adding an extra table for 2. We started with fresh mozzarella and tomatoes and shared two entrées. I had shrimp scampi and mom enjoyed the chicken milanese. Unfortunately we didn't save room for desert (they looked so good), but we did have cappuccino. It was a true Italian experience. Mom feels a little better knowing I have a good friendly place to eat here in the Big Apple.

2
★★★★★

There could not have been a better experience. My mom came to visit from California and she really wanted to eat in Little Italy. A friend suggested CASA BELLA. We were both pleased with the food, ambiance and service. My mom requested a table by the window so she could "people watch" and although the place was very crowded the hostess accommodated us by adding an extra table for 2. We started with fresh mozzarella and tomatoes and shared two entrées. I had shrimp scampi and mom enjoyed the chicken milanese. Unfortunately we didn't save room for desert (they looked so good), but we did have cappuccino. It was a true Italian experience. Mom feels a little better knowing I have a good friendly place to eat here in the Big Apple.

.

Made it a point to dine here whenever I was in town from North Carolina, because the food has always been very good. Unfortunately, the customer service has always been below average. Entertained a guest from Italy, here for the food show, on Wednesday, July 05. Decided to return on Sunday with more guests, to eat and enjoy World Cup finals. Made reservations. Upon arrival on Sunday, was refused entry and in fact had door closed in my face. Finally, after being "allowed" in to resolve missing reservation, was ignored, then literally screamed at, then summarily dismissed by the blonde hostess/owner? She was totally out of control. Witnessed her rude behavior to many patrons. This was a big day. I can clearly understand the crowd, the confusion and even the chaos that accompanied this World Cup event. What I will not accept is the conduct of the staff and its leader. Looking into her eyes, I could see the dollar signs that dictated her behavior. Well, the World Cup is over. But the memory of how we were treated will always remain. I will NEVER return to this restaurant; nor will I ever recommend it to anyone. I know that others feel this way as well. This was your opportunity to shine; to demonstrate how warm and gracious the Italian community can be. You failed miserably. Shame on you. And high praise to your neighbors who showed us true Italian hospitality. We had a wonderful time AFTER we left Casa Bella Restaurant.

0
★☆☆☆☆

Made it a point to dine here whenever I was in town from North Carolina, because the food has always been very good. Unfortunately, the customer service has always been below average. Entertained a guest from Italy, here for the food show, on Wednesday, July 05. Decided to return on Sunday with more guests, to eat and enjoy World Cup finals. Made reservations. Upon arrival on Sunday, was refused entry and in fact had door closed in my face. Finally, after being "allowed" in to resolve missing reservation, was ignored, then literally screamed at, then summarily dismissed by the blonde hostess/owner? She was totally out of control. Witnessed her rude behavior to many patrons. This was a big day. I can clearly understand the crowd, the confusion and even the chaos that accompanied this World Cup event. What I will not accept is the conduct of the staff and its leader. Looking into her eyes, I could see the dollar signs that dictated her behavior. Well, the World Cup is over. But the memory of how we were treated will always remain. I will NEVER return to this restaurant; nor will I ever recommend it to anyone. I know that others feel this way as well. This was your opportunity to shine; to demonstrate how warm and gracious the Italian community can be. You failed miserably. Shame on you. And high praise to your neighbors who showed us true Italian hospitality. We had a wonderful time AFTER we left Casa Bella Restaurant.

.

My friends and I made reservations for three for the day of the world cup. We had been there many times before and thought it would be a wonderful time. Love the food. Just an aside, we drove in from Jersey to be in little Italy for the festivities. Well, we got there and were treated like total ingrates. We were told that we did NOT have a reservation, so we tried to sit at the bar. We get to the bar and were told that the bar seats AT the bar were reserved, BUT we could sit in the 3 barstools in the corner. Then, in order to see the TV in the bar, we moved our chairs out about a foot to see the screen. Then comes the good part, the owner sees us and comes over and YELLS, " You are NOT going to rearrange my restaurant. Either put those chairs back or get out".
Needless to say, we will never set foot in that restaurant again. I will give my hard earned money to a buisness that will treat it's patrons like human beings.

0
★☆☆☆☆

My friends and I made reservations for three for the day of the world cup. We had been there many times before and thought it would be a wonderful time. Love the food. Just an aside, we drove in from Jersey to be in little Italy for the festivities. Well, we got there and were treated like total ingrates. We were told that we did NOT have a reservation, so we tried to sit at the bar. We get to the bar and were told that the bar seats AT the bar were reserved, BUT we could sit in the 3 barstools in the corner. Then, in order to see the TV in the bar, we moved our chairs out about a foot to see the screen. Then comes the good part, the owner sees us and comes over and YELLS, " You are NOT going to rearrange my restaurant. Either put those chairs back or get out".
Needless to say, we will never set foot in that restaurant again. I will give my hard earned money to a buisness that will treat it's patrons like human beings.

.

Comming from an authentic Italian family it's hard to please this picky person. Well Casa Bella blew me away the mozzarella and corrozza was the best I have ever had. The wait staff was very attentive and when I asked for more bread to dip in the lovely sauce it was brought with a smile. Can't wait till we can go back.

2
★★★★★

Comming from an authentic Italian family it's hard to please this picky person. Well Casa Bella blew me away the mozzarella and corrozza was the best I have ever had. The wait staff was very attentive and when I asked for more bread to dip in the lovely sauce it was brought with a smile. Can't wait till we can go back.

Pros: Great place for a date

.

==

we sat outside and ate like kins, Lobster and stuffed veal special and the food was divine and very lively street. Good catch !!

2
★★★★★

==

we sat outside and ate like kins, Lobster and stuffed veal special and the food was divine and very lively street. Good catch !!

Pros: Many choices on menu, best view of street, great food

Cons: wait on the weekends - this place jumps - call for

.

It all started when my boyfriend asked if he could have a marsala sauce on his pasta instead of marinara and was told flat out "no". The calamari appetizer was completely tasteless, the portions were child sized, and the wine tasted like it came from a box. In addition the service was careless, we had to ask for water refills three times before they came. It was incredibly over priced, I would not reccomend this place to anyone, there are plenty of other restaurants in Little Italy to chose from , don't waste your money!!

0
★☆☆☆☆

It all started when my boyfriend asked if he could have a marsala sauce on his pasta instead of marinara and was told flat out "no". The calamari appetizer was completely tasteless, the portions were child sized, and the wine tasted like it came from a box. In addition the service was careless, we had to ask for water refills three times before they came. It was incredibly over priced, I would not reccomend this place to anyone, there are plenty of other restaurants in Little Italy to chose from , don't waste your money!!

Pros: outside seating

Cons: service and food

.

I don't get to Little Italy often so for a change, headed down with a few friends recently for dinner. I was referred to this place by another friend, and what a great recommendation. I'm very particular about not only food, but service. Lucky for us, both of these were great! Extensive menu selection, declicious food and very good service (didn't rush us as we schmoozed over dinner). If you find yourself in Little Italy, definitely check this place out.

2
★★★★★

I don't get to Little Italy often so for a change, headed down with a few friends recently for dinner. I was referred to this place by another friend, and what a great recommendation. I'm very particular about not only food, but service. Lucky for us, both of these were great! Extensive menu selection, declicious food and very good service (didn't rush us as we schmoozed over dinner). If you find yourself in Little Italy, definitely check this place out.

Pros: good value, great food

Cons: no big groups

.

Had dinner there recently and was impressed by the caliber of service and menu. The wait staff attending to our table, the food & wine were outstanding. here's alot ofoption sin the area but add this to your list!

2
★★★★★

Had dinner there recently and was impressed by the caliber of service and menu. The wait staff attending to our table, the food & wine were outstanding. here's alot ofoption sin the area but add this to your list!

Pros: staff, food, atmosphere

.

I dont get some of these bad reviews,...yeh LittleItaly is a bit touristy, but it is nice to sit outside without a bus driving by when your eating. I had a great meal, very relaxed table....overall a great change from crowded midtown options.

2
★★★★★

I dont get some of these bad reviews,...yeh LittleItaly is a bit touristy, but it is nice to sit outside without a bus driving by when your eating. I had a great meal, very relaxed table....overall a great change from crowded midtown options.

Pros: outdoor seating, menu selection, atmosphere

.

during the week i went with 3 of my friends to little italy to have a dinner.we sat out side on a big terrale of CASA BELLA restaurant....wow...the food was outstanding every thing is great.the staff was so freindly and helpful...the atmosphere was amazing speasialy the music ....i will always come back to CASA BELLA where i got the best meal in my life...simply the best in little italy.

2
★★★★★

during the week i went with 3 of my friends to little italy to have a dinner.we sat out side on a big terrale of CASA BELLA restaurant....wow...the food was outstanding every thing is great.the staff was so freindly and helpful...the atmosphere was amazing speasialy the music ....i will always come back to CASA BELLA where i got the best meal in my life...simply the best in little italy.

Pros: reasnable price, great food, nice friendly staff

 

Wait, you're the expert.

If you've been to or used Casa Bella Restaurant, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review