The Home Depot

★☆☆☆☆
  • 161 R Washington Ave Ext

    Albany, NY 12205

    Map & Directions
  • 518-452-9600

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Hours
M-Sa 6am-10pm, Su 8am-8pm
Special Offer
Shop Outdoor Grills
Phones
  • Fax (518-452-8536)

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Home & Garden
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Had some doors installed on 5/31/11 and some finishing work needed to be done. Repeatedly called with no satisfaction. Job is still not done as of mid July. I'm closing my account with them.

0
★☆☆☆☆

Had some doors installed on 5/31/11 and some finishing work needed to be done. Repeatedly called with no satisfaction. Job is still not done as of mid July. I'm closing my account with them.

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I have found that when you know exactly what you want and don't need any help Home Depot is a good place to shop. Once you need help, that's where everything starts going wrong. I recently requested an estimate for a new front door. They had me pay $30 to have someone come measure my door. Two days later they called and told me to come into the store. When I came in I had to wait 1 hour after requesting help in the millwork department. When I got help, the employee, Chris, was on the phone with someone while talking to me. He couldn't find the measurement that had been done by the contractor for about 10 minutes, and tried to give me an estimate without it. I found this extremely unprofessional, not to mention, if they didn't need the measurement, why did I have to pay for it!!

PROS: none
CONS: wasted my time, lost paperwork, unprofessional

1
★☆☆☆☆

I have found that when you know exactly what you want and don't need any help Home Depot is a good place to shop. Once you need help, that's where everything starts going wrong. I recently requested an estimate for a new front door. They had me pay $30 to have someone come measure my door. Two days later they called and told me to come into the store. When I came in I had to wait 1 hour after requesting help in the millwork department. When I got help, the employee, Chris, was on the phone with someone while talking to me. He couldn't find the measurement that had been done by the contractor for about 10 minutes, and tried to give me an estimate without it. I found this extremely unprofessional, not to mention, if they didn't need the measurement, why did I have to pay for it!!

PROS: none
CONS: wasted my time, lost paperwork, unprofessional

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The Albany Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Albany, NY residents. Let us help with your project today!

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