Croman Real Estate INC

★★☆☆☆
  • 632 Broadway # 7

    New York, NY 10012

    Map & Directions
  • 212-254-0721

About Croman Real Estate INC

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Real Estate

Real Estate
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.

Croman is very difficult to deal with. We moved out of our apartment in the West Village, 4 months early, leaving it in pristine condition, turning over the keys, and asking for the security deposit back. We returned on the day before our lease was up to find another tenant moved in, signed a lease for the same apartment and had paid a $20,000 deposit in advance. Croman had collected rent for the month of May from 2 different tenants on 2 different lease agreements, for the same apartment!!! We tried to resolve this, attempting to communicate in a civil manner for an entire week (with Christine Bermudez, Yessenia Camilo, Harvey and Harriet), where they just wouldn't respond appropriately. After a week of trying to get their attention, we are forced to file a complaint with the Attorney General.

0
★☆☆☆☆

Croman is very difficult to deal with. We moved out of our apartment in the West Village, 4 months early, leaving it in pristine condition, turning over the keys, and asking for the security deposit back. We returned on the day before our lease was up to find another tenant moved in, signed a lease for the same apartment and had paid a $20,000 deposit in advance. Croman had collected rent for the month of May from 2 different tenants on 2 different lease agreements, for the same apartment!!! We tried to resolve this, attempting to communicate in a civil manner for an entire week (with Christine Bermudez, Yessenia Camilo, Harvey and Harriet), where they just wouldn't respond appropriately. After a week of trying to get their attention, we are forced to file a complaint with the Attorney General.

Cons: Unprofessional, shady, and difficult

.

I rented an apartment on Mott street. As soon as I moved in there was a smell that would not go away and it just kept getting worse. I aired the apartment out, it didn't help. I complained and complained until someone came to check it out. The smell was from a rather big rodent that had died inside the wall. They had to drill inside and and rebuild. Do you think they apologized or took something off my rent? Of course not! All the tenants were to scared to take the trash out because each time you did it, a rodent would jump out. I documented everything. Gave them two months notice in writing. Stopped paying rent and moved out once my last month's rent and deposit where gone. The Croman's, Harriet in particular, are mean people. They are out to scam young people who think their apartments are cute, in happening neighborhoods, and who are naive enough to succumb to their high pressure sales, and before they know it are stuck with a rodent and insect problem apartment. They also operate 9300Realty. All those cute building in Nolita and the Village with a sign saying apartments available are theirs. They constantly have vacancies because people can't wait to move! Don't become one of their victims!

0
★☆☆☆☆

I rented an apartment on Mott street. As soon as I moved in there was a smell that would not go away and it just kept getting worse. I aired the apartment out, it didn't help. I complained and complained until someone came to check it out. The smell was from a rather big rodent that had died inside the wall. They had to drill inside and and rebuild. Do you think they apologized or took something off my rent? Of course not! All the tenants were to scared to take the trash out because each time you did it, a rodent would jump out. I documented everything. Gave them two months notice in writing. Stopped paying rent and moved out once my last month's rent and deposit where gone. The Croman's, Harriet in particular, are mean people. They are out to scam young people who think their apartments are cute, in happening neighborhoods, and who are naive enough to succumb to their high pressure sales, and before they know it are stuck with a rodent and insect problem apartment. They also operate 9300Realty. All those cute building in Nolita and the Village with a sign saying apartments available are theirs. They constantly have vacancies because people can't wait to move! Don't become one of their victims!

Pros: apartments in nice areas, very fast response when you want to see apt

Cons: once you are in the apt and they have your money you are on your own

.

Croman/9300 Realty has renovated a building across the street from us. Watching it go up has been a cautionary tale. The owners fired their crew midway without paying them, so the crew went inside and messed around before leaving. A new crew arrived. The Fire Department has inspectors stationed outside all day long just watching the building, because there have been so many violations as well as gas leaks and small fires. The buildings on either side have been damaged by shoddy workmanship. The two former tenants still living inside have been treated like criminals, threatened, and purposefully put at risk.

Already the owners are unresponsive to neighborhood complaints. I'm sure this will not get better when renters move in at inflated prices.

And, by the way, the "terraces" are the fire escape, so if you're thinking about putting a garden outside, think again. They must be kept clear at all times. And the entrance to the fire escape -- a hideous white door from each apartment -- completely out of sync with the rest of the building AND the entire block. Panes of glass and a doorknob on the outside -- practically a welcome mat with the words "Rob Me" on it.

Today a Croman representative verbally attacked two neighbors who asked him a simple question about the building. "I don't have to talk to you a******s," was the statement.

9300 Realty/Croman Real Estate are on the 10 Worst NYC Landlords list for a reason. I'm very happy I don't have to do business with them. And sick and tired of calling the Buildings Department to have them shut down for violations. (BTW, this is happened more than a dozen times).

0
★☆☆☆☆

Croman/9300 Realty has renovated a building across the street from us. Watching it go up has been a cautionary tale. The owners fired their crew midway without paying them, so the crew went inside and messed around before leaving. A new crew arrived. The Fire Department has inspectors stationed outside all day long just watching the building, because there have been so many violations as well as gas leaks and small fires. The buildings on either side have been damaged by shoddy workmanship. The two former tenants still living inside have been treated like criminals, threatened, and purposefully put at risk.

Already the owners are unresponsive to neighborhood complaints. I'm sure this will not get better when renters move in at inflated prices.

And, by the way, the "terraces" are the fire escape, so if you're thinking about putting a garden outside, think again. They must be kept clear at all times. And the entrance to the fire escape -- a hideous white door from each apartment -- completely out of sync with the rest of the building AND the entire block. Panes of glass and a doorknob on the outside -- practically a welcome mat with the words "Rob Me" on it.

Today a Croman representative verbally attacked two neighbors who asked him a simple question about the building. "I don't have to talk to you a******s," was the statement.

9300 Realty/Croman Real Estate are on the 10 Worst NYC Landlords list for a reason. I'm very happy I don't have to do business with them. And sick and tired of calling the Buildings Department to have them shut down for violations. (BTW, this is happened more than a dozen times).

.

This company is awful, unprofessional, and unethical. The apartments appear nice, but once you move in the problems are never-ending. Mice, roaches, bed begs, continuous maintenence issues, never-ending billing issues - you name it, it becomes a problem. Actually getting anyone to acknowledge issues is the most frustrating part. Phone calls and voicemails are rarely returned, and if they are, employees are rude, unapologetic and basically incompetent. This is honestly the most infuriating company that I have ever dealt with. Please, save yourself the unneccessary stress of dealing with the horrendous company. Do your research and choose a management company that is reliable, responsive, and professional.

0
★☆☆☆☆

This company is awful, unprofessional, and unethical. The apartments appear nice, but once you move in the problems are never-ending. Mice, roaches, bed begs, continuous maintenence issues, never-ending billing issues - you name it, it becomes a problem. Actually getting anyone to acknowledge issues is the most frustrating part. Phone calls and voicemails are rarely returned, and if they are, employees are rude, unapologetic and basically incompetent. This is honestly the most infuriating company that I have ever dealt with. Please, save yourself the unneccessary stress of dealing with the horrendous company. Do your research and choose a management company that is reliable, responsive, and professional.

.

As every one else has stated I have had such a bad experience with Croman Real Estate. I really don't even need to put out what happened to me, this is a huge red flag to all people doing google searches and find this.

All reviews stating that this company is a good are fake, this company works as if it was based on scoundrels and theifs.

I have never in my life been treated so bad as I have when talking or communicating with them.
They claim to be a very professional and different real estate comp. It is a shame that companies like this exist.

I really wish I had read all the reviews on this page before falling into the awful trap I did.

0
★☆☆☆☆

As every one else has stated I have had such a bad experience with Croman Real Estate. I really don't even need to put out what happened to me, this is a huge red flag to all people doing google searches and find this.

All reviews stating that this company is a good are fake, this company works as if it was based on scoundrels and theifs.

I have never in my life been treated so bad as I have when talking or communicating with them.
They claim to be a very professional and different real estate comp. It is a shame that companies like this exist.

I really wish I had read all the reviews on this page before falling into the awful trap I did.

Pros: none

Cons: Expensive, rude, lazy, angry, insects, pest, angry super. etc

.

Apartments appear nice, rent seems reasonable, until you have an issue (e.g. rodents, leaks, plumbing, etc) and then you learn the truth...the people running this company have no regard for your living conditions. You can call, write emails, go into the office and will never get a response. You have to hold back rent to get anyone to contact you and when they finally do, it's Harriet (see other testimonial) who threatens eviction and is 100% unapologetic for her firm's lack of response. She won't even acknowledge that you went above and beyond to try to get into contact with someone. Crass, rude, unprofessional, apathetic, and horrible are about as nice a words as you can find to describe this person. Given the current buyer's/renters market, your best bet is to avoid this company at all cost. Very sleazy

0
★☆☆☆☆

Apartments appear nice, rent seems reasonable, until you have an issue (e.g. rodents, leaks, plumbing, etc) and then you learn the truth...the people running this company have no regard for your living conditions. You can call, write emails, go into the office and will never get a response. You have to hold back rent to get anyone to contact you and when they finally do, it's Harriet (see other testimonial) who threatens eviction and is 100% unapologetic for her firm's lack of response. She won't even acknowledge that you went above and beyond to try to get into contact with someone. Crass, rude, unprofessional, apathetic, and horrible are about as nice a words as you can find to describe this person. Given the current buyer's/renters market, your best bet is to avoid this company at all cost. Very sleazy

.

the circus has lost it's main attraction!!! maybe now that company can be improved and managed like a reputable real estate co., or maybe not? time will tell, but still a great start to get rid of that awful excuse of a human being, who has no consideration or even feelings, true this is real estate, but that slime ball takes it to a whole new low level. I had the horrible experience of having to try and get an overpriced beautifully renovated extra small apt. sitting 2 ft. away from that man gawking at my was very unsettling, besides him trying to get my first born for a 200 dollar discount, he reaked of cigs and sweat!! I finally could not take it anymore after he badmouthed the owner and seem to verbally abuse an agent {like he was trying to impress me or something} and answered a non ringing phone and bolted out of the twilight zone of real estate!!

0
★☆☆☆☆

the circus has lost it's main attraction!!! maybe now that company can be improved and managed like a reputable real estate co., or maybe not? time will tell, but still a great start to get rid of that awful excuse of a human being, who has no consideration or even feelings, true this is real estate, but that slime ball takes it to a whole new low level. I had the horrible experience of having to try and get an overpriced beautifully renovated extra small apt. sitting 2 ft. away from that man gawking at my was very unsettling, besides him trying to get my first born for a 200 dollar discount, he reaked of cigs and sweat!! I finally could not take it anymore after he badmouthed the owner and seem to verbally abuse an agent {like he was trying to impress me or something} and answered a non ringing phone and bolted out of the twilight zone of real estate!!

Pros: the exit

Cons: the staff

.

Also worked with Harvey Bojarksy. Will tesity that there is terrible customer service, phone calls are never returned, and it is an overall nightmare to get anything accomplished with this management company. Avoid renting from here if at all possible.

0
★☆☆☆☆

Also worked with Harvey Bojarksy. Will tesity that there is terrible customer service, phone calls are never returned, and it is an overall nightmare to get anything accomplished with this management company. Avoid renting from here if at all possible.

.

By far the worst experience of my life. The agent that we dealt with was named HARVEY BOJARSKY. Under no circumstances should anyone ever do business with this sorry excuse for a human being. This incompetent moron didn't give us the keys to the apartment until 8 days after the lease began. The company also has refused to return our security deposit and has offered no reason. I would rather stick toothpicks in my eyeballs than deal with these people ever again. Do yourself a favor and rent from someone else.

0
★☆☆☆☆

By far the worst experience of my life. The agent that we dealt with was named HARVEY BOJARSKY. Under no circumstances should anyone ever do business with this sorry excuse for a human being. This incompetent moron didn't give us the keys to the apartment until 8 days after the lease began. The company also has refused to return our security deposit and has offered no reason. I would rather stick toothpicks in my eyeballs than deal with these people ever again. Do yourself a favor and rent from someone else.

.

I have never had such a horrid experience with a management company. Upon getting into my apartment I found that I had a broken toilet, no hot water in the evenings and the area in which I was to throw out my garbage had literal holes in the floor that you could fall through if you weren't careful. Keep in mind I was living in a very nice area and paying well over the market price for an this apartment in the first place.

Upon the time in which I gave notice that I was leaving as soon as my lease was up they started showing the apartment. I never received a phone call or any form of notice as to when the place would be shown. I had people walk in on me on Saturdays and Sundays at all times of the day whether I was dressed or not, sleeping, whatever. In the process I had a Cartier watch stolen from my apartment and called Croman to complain several times, never got a call back. I live out of the state now so I could not easily go into their office to demand that I speak to someone.

Two months after moving out and several unreturned phone calls I have yet to get my deposit back and I have no knowledge as to when I will get it back.

Bottom line, if you can avoid the pain and hassle of having to deal with these people try to do so because it is a never ending battle.

0
★☆☆☆☆

I have never had such a horrid experience with a management company. Upon getting into my apartment I found that I had a broken toilet, no hot water in the evenings and the area in which I was to throw out my garbage had literal holes in the floor that you could fall through if you weren't careful. Keep in mind I was living in a very nice area and paying well over the market price for an this apartment in the first place.

Upon the time in which I gave notice that I was leaving as soon as my lease was up they started showing the apartment. I never received a phone call or any form of notice as to when the place would be shown. I had people walk in on me on Saturdays and Sundays at all times of the day whether I was dressed or not, sleeping, whatever. In the process I had a Cartier watch stolen from my apartment and called Croman to complain several times, never got a call back. I live out of the state now so I could not easily go into their office to demand that I speak to someone.

Two months after moving out and several unreturned phone calls I have yet to get my deposit back and I have no knowledge as to when I will get it back.

Bottom line, if you can avoid the pain and hassle of having to deal with these people try to do so because it is a never ending battle.

Pros: none

Cons: no follow up, no returned phone calls, poor customer service

.

Everything about this company is a mess. The apartments are very very overpriced, and known to be the smallest in the city. Getting any repairs done to the apartment is virtually impossible. We had a leak in our roof which began during our first week and wasn't resolved until 1 wk left and they needed to show the place to new tenants. We had repeated issues where we were charged a late fee on rent that they had already recieved and checks they had already cashed. One month the misplaced our checks and then tried to double charge us. If you are unfortunate enough to have already rented with them keep a very close eye on all late fees/bills. Best is once you try and get your security deposit back as mentioned above. The person in charge of this doesn't have a voice mail box set up and there seems to be a mandatory rule if you work there to not call clients back within a 10day window. SLUM LORDS...

0
★☆☆☆☆

Everything about this company is a mess. The apartments are very very overpriced, and known to be the smallest in the city. Getting any repairs done to the apartment is virtually impossible. We had a leak in our roof which began during our first week and wasn't resolved until 1 wk left and they needed to show the place to new tenants. We had repeated issues where we were charged a late fee on rent that they had already recieved and checks they had already cashed. One month the misplaced our checks and then tried to double charge us. If you are unfortunate enough to have already rented with them keep a very close eye on all late fees/bills. Best is once you try and get your security deposit back as mentioned above. The person in charge of this doesn't have a voice mail box set up and there seems to be a mandatory rule if you work there to not call clients back within a 10day window. SLUM LORDS...

Pros: Apts are a roof over your head

Cons: Everything under the moon

.

9300 Reality is the WORST realty company I have ever dealt with in NYC. I have moved 6 times over the past 10 years here in NY and I have never dealt with such incompetence and overall lack of caring for their tenants.

My fiance and I are great tenants. We pay our rent on time, we don't disturb our neighbors and we never complain about them either. We've dealt with multiple supers coming and going - my guess is because 9300 is poorly managing them. When it came time to re-up our lease - they pretended that they would negotiate with us given our good track record up until the last hour of needing to sign then decided against it leaving us in a really crappy situation of either moving quickly or dealing with the increase in rent. They truly just don't care - so don't try to negotiate.

They also brought on our 3rd super in the last year and he doesn't work on weekends! I'm pretty sure thats the sole purpose of a super - to be available on weekends as most working NY'ers can't get away during the week.

I promise you there are better companies out there...just do some digging. But unless you just don't care...I would highly recommend never using this company.

1
★☆☆☆☆

9300 Reality is the WORST realty company I have ever dealt with in NYC. I have moved 6 times over the past 10 years here in NY and I have never dealt with such incompetence and overall lack of caring for their tenants.

My fiance and I are great tenants. We pay our rent on time, we don't disturb our neighbors and we never complain about them either. We've dealt with multiple supers coming and going - my guess is because 9300 is poorly managing them. When it came time to re-up our lease - they pretended that they would negotiate with us given our good track record up until the last hour of needing to sign then decided against it leaving us in a really crappy situation of either moving quickly or dealing with the increase in rent. They truly just don't care - so don't try to negotiate.

They also brought on our 3rd super in the last year and he doesn't work on weekends! I'm pretty sure thats the sole purpose of a super - to be available on weekends as most working NY'ers can't get away during the week.

I promise you there are better companies out there...just do some digging. But unless you just don't care...I would highly recommend never using this company.

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.

Ugh there are so many fake good reviews on here- 9300/Croman is just the worst. Look at their Yelp reviews and the number of times people have reviewed to get an idea of who the real tenants are.

I have lived in two different 9300 Realty apartments- 346 E. 18th St. (3 years) and 410 E. 13th St. (1 year)- and out of the 10 years I have lived in Manhattan, am absolutely certain this is the worst management company in the city. DO NOT RENT FROM THEM!! There are much bigger and better apartments for what you pay for here- with management companies that actually do their jobs.

Their apartments may look really nice when you first see them- but they are extremely overpriced, even for Manhattan. Second, the apartment renovations hide a lot of problems and the management company is impossible to reach to fix them. Do not think "Oh it's just her apartment, mine will be fine"- I've lived in two different apartments in two different buildings with them, plus there are tons of other people who have had the same experience.

Here are some fun things you will likely get to experience if you rent one of their apartments:

1) Be prepared to use your vacation or sick days to make sure they do their job. Any time anything was wrong- which was a lot- I had to take time out of my day to go down to the management office and tell someone in person- and THEN I needed to be home for the appointment for things to get fixed. About 5 times, the maintenance people or construction workers were late or a no-show.

2) Rent being raised colossally on renewal (my rent went up $250 higher this year on renewal)

3) No gas for 6 weeks, including over holidays. I also had a broken oven for 2 weeks. So, plan on not spending too much time entertaining or eating in your apartment.

4) Water boiler not working throughout the winter- and taking freezing cold showers during a freezing cold day.

5) Holes in the ceiling for 2 weeks while they tried to fix the pipes in the building. An exterminator who came by was horrified that the apartments were exposed for so long.

6) Construction lasted for a month for the pipes, the workers broke a bunch of things and got dust everywhere in the apartment- the company did not warn or reimburse us

7) Renovations in the apartment above me last 7 months and started at 7:30 am every single morning- which is illegal.

8) The supers in both building would fight with us if we got locked out and wanted them to open our apartment. Neither of them actually helped with anything- we have been waiting a year to get light bulbs that we can't reach replaced in our current apartment

9) In the first apartment, a pipe above us burst. The ceiling started caving in and then there was a giant hole. They never responded to my calls- I literally had to take a day off of work to go all the way down to the actually company to make them fix the ceiling.

10) Paper thin walls and floors- my roommate could literally hear everything the people next door were saying. In both apartments, it sounded like people were walking around in heels all day.

11) Completely disorganized- and somehow it will be come your responsibility to fix it. After all, you can't get the reputation of worst management company in New York if you actually do your job! They lost my information during my lease, and asked me to redo a credit check etc. a year into the lease. Fast forward to my move out date- and they tell me I have to move out a month later than my original lease because they messed up and sent me two renewals, one which had the wrong date.

People are constantly sending flyers around urging residents to report them to the Better Business Bureau or New York State Attorney General. That's always a good sign.

So, why did I choose a second apartment with them after my experience with the first? The same reason a person reading this review would still choose to rent an apartment with them- they think their experience will be different. It won't be.

1
★☆☆☆☆

Ugh there are so many fake good reviews on here- 9300/Croman is just the worst. Look at their Yelp reviews and the number of times people have reviewed to get an idea of who the real tenants are.

I have lived in two different 9300 Realty apartments- 346 E. 18th St. (3 years) and 410 E. 13th St. (1 year)- and out of the 10 years I have lived in Manhattan, am absolutely certain this is the worst management company in the city. DO NOT RENT FROM THEM!! There are much bigger and better apartments for what you pay for here- with management companies that actually do their jobs.

Their apartments may look really nice when you first see them- but they are extremely overpriced, even for Manhattan. Second, the apartment renovations hide a lot of problems and the management company is impossible to reach to fix them. Do not think "Oh it's just her apartment, mine will be fine"- I've lived in two different apartments in two different buildings with them, plus there are tons of other people who have had the same experience.

Here are some fun things you will likely get to experience if you rent one of their apartments:

1) Be prepared to use your vacation or sick days to make sure they do their job. Any time anything was wrong- which was a lot- I had to take time out of my day to go down to the management office and tell someone in person- and THEN I needed to be home for the appointment for things to get fixed. About 5 times, the maintenance people or construction workers were late or a no-show.

2) Rent being raised colossally on renewal (my rent went up $250 higher this year on renewal)

3) No gas for 6 weeks, including over holidays. I also had a broken oven for 2 weeks. So, plan on not spending too much time entertaining or eating in your apartment.

4) Water boiler not working throughout the winter- and taking freezing cold showers during a freezing cold day.

5) Holes in the ceiling for 2 weeks while they tried to fix the pipes in the building. An exterminator who came by was horrified that the apartments were exposed for so long.

6) Construction lasted for a month for the pipes, the workers broke a bunch of things and got dust everywhere in the apartment- the company did not warn or reimburse us

7) Renovations in the apartment above me last 7 months and started at 7:30 am every single morning- which is illegal.

8) The supers in both building would fight with us if we got locked out and wanted them to open our apartment. Neither of them actually helped with anything- we have been waiting a year to get light bulbs that we can't reach replaced in our current apartment

9) In the first apartment, a pipe above us burst. The ceiling started caving in and then there was a giant hole. They never responded to my calls- I literally had to take a day off of work to go all the way down to the actually company to make them fix the ceiling.

10) Paper thin walls and floors- my roommate could literally hear everything the people next door were saying. In both apartments, it sounded like people were walking around in heels all day.

11) Completely disorganized- and somehow it will be come your responsibility to fix it. After all, you can't get the reputation of worst management company in New York if you actually do your job! They lost my information during my lease, and asked me to redo a credit check etc. a year into the lease. Fast forward to my move out date- and they tell me I have to move out a month later than my original lease because they messed up and sent me two renewals, one which had the wrong date.

People are constantly sending flyers around urging residents to report them to the Better Business Bureau or New York State Attorney General. That's always a good sign.

So, why did I choose a second apartment with them after my experience with the first? The same reason a person reading this review would still choose to rent an apartment with them- they think their experience will be different. It won't be.

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.

I have lived in two different 9300 Realty apartments- 346 E. 18th St. (3 years) and 410 E. 13th St. (1 year)- and out of the 10 years I have lived in Manhattan, am absolutely certain this is the worst management company in the city. DO NOT

3
★★★★★

I have lived in two different 9300 Realty apartments- 346 E. 18th St. (3 years) and 410 E. 13th St. (1 year)- and out of the 10 years I have lived in Manhattan, am absolutely certain this is the worst management company in the city. DO NOT

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the property managers are a bunch of muppets. i've never encountered anyone so incompetent. our building is crawling in bed bugs and they are spreading rapidly to other units. christine bermudez is not warning other tenants as she should be. they are trying to hide the situation. no one has a grip on the situation and it's only getting worse. i've never seen anything so mis-managed.

0
★☆☆☆☆

the property managers are a bunch of muppets. i've never encountered anyone so incompetent. our building is crawling in bed bugs and they are spreading rapidly to other units. christine bermudez is not warning other tenants as she should be. they are trying to hide the situation. no one has a grip on the situation and it's only getting worse. i've never seen anything so mis-managed.

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I rented a beautifully renovated 3 bedroom apartment from them, from the first step i took into that apartment my life has changed, the rent is fair and they are extremely flexible. Also, the employees have been courteous and responsive, the harsh comments written below are all completely wrong, take it from a retired, seasoned real estate broker, this company is the most qualified company in NYC.

2
★★★★★

I rented a beautifully renovated 3 bedroom apartment from them, from the first step i took into that apartment my life has changed, the rent is fair and they are extremely flexible. Also, the employees have been courteous and responsive, the harsh comments written below are all completely wrong, take it from a retired, seasoned real estate broker, this company is the most qualified company in NYC.

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Croman Real Estate is composed of slumlords and barely-human employees who will make your life a living hell. The last year of my two-year lease was like something out of a bad movie. My roommate came home one day to find eleven 2x2 foot holes in our ceiling, throughout the apartment. It took us awhile, and many unanswered phone calls, to find out that they had hired a contractor to get the building up to heating code (a DAY before the deadline). An inch of dust covered everything in our apartment. For the next month, we dealt with Croman flunkies who demanded access to our apartment at their convenience to finish the work. Then they refused to compensate us adequately for the missed work days and sickness we endured as a result of the construction. When we denied extending our lease, they put our phone number online so that brokers had access to it and called us at all hours wanting to show the apartment. I moved out a week ago and still have brokers calling me because they haven't updated their website. I am moving to another city and my new apartment complex requires that my most recent landlord vouch for my tenant record. Despite faxing this to Croman TWICE and calling and emailing them, the form has not been filled out and it's the only thing keeping me from securing my new apartment. Add to all that the fact that our gas was out for over two months so we had no use of the oven or stove for that period. Did the building management care, or bother to give us updates? Of course not.

This is the first time I have commented online about a business, restaurant, ANYTHING. But I feel so strongly about Croman Real Estate and their unconscionable tactics that I have to warn others: DO NOT RENT FROM THESE SCUMBAGS. Their apartments look nice, but if anything ever goes wrong in one of them (and it will), your life will be turned upside down. NOT worth it.

0
★☆☆☆☆

Croman Real Estate is composed of slumlords and barely-human employees who will make your life a living hell. The last year of my two-year lease was like something out of a bad movie. My roommate came home one day to find eleven 2x2 foot holes in our ceiling, throughout the apartment. It took us awhile, and many unanswered phone calls, to find out that they had hired a contractor to get the building up to heating code (a DAY before the deadline). An inch of dust covered everything in our apartment. For the next month, we dealt with Croman flunkies who demanded access to our apartment at their convenience to finish the work. Then they refused to compensate us adequately for the missed work days and sickness we endured as a result of the construction. When we denied extending our lease, they put our phone number online so that brokers had access to it and called us at all hours wanting to show the apartment. I moved out a week ago and still have brokers calling me because they haven't updated their website. I am moving to another city and my new apartment complex requires that my most recent landlord vouch for my tenant record. Despite faxing this to Croman TWICE and calling and emailing them, the form has not been filled out and it's the only thing keeping me from securing my new apartment. Add to all that the fact that our gas was out for over two months so we had no use of the oven or stove for that period. Did the building management care, or bother to give us updates? Of course not.

This is the first time I have commented online about a business, restaurant, ANYTHING. But I feel so strongly about Croman Real Estate and their unconscionable tactics that I have to warn others: DO NOT RENT FROM THESE SCUMBAGS. Their apartments look nice, but if anything ever goes wrong in one of them (and it will), your life will be turned upside down. NOT worth it.

Pros: none

Cons: everything

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If you rent an apartment from Croman you better be a lawyer, or else be prepared to hire one. Even in my building, which superficially looks quite nice, they were consistently negligent and refused to complete basic maintenance work (like fixing the boiler or the lock on the entryway door) - this isn't the best part though . . .

They threatened to withhold my security deposit if I did not turn over my keys to them so that they could show my apartment to prospective new tenants without scheduling in advance (not sure if this is legal), then they gave copies of my keys to ANY broker off the street who asked about the listing (this seems like it should be illegal). This led to 3-4 brokers per day entering my apartment unsupervised and also to my door being left unlocked on several occasions . . . then it led to a broker entering unannounced and surprising my girlfriend and myself (while we were still in bed) on a Saturday morning . . . and then eventually resulting in the robbery of my apartment and the theft of my belongings in broad daylight while I was at work (this last one was definitely illegal on someone's part - not sure if this was due to a thief posing as a broker, or just due to an unlocked door + unsecured building entryway + Croman negligence combo). So . . . .

After all this - what did Croman do? Apologize? Offer to schedule broker visits ahead of time? Return my keys? Heck no! They ignored my calls, and it was business as usual!!! Then after I moved out, they refused to return my security deposit on the basis of minor damage to the floor - damage that occurred during the robbery that their negligence facilitated!!!

Every time I try to call them I get the runaround or transferred to voicemail, and I never get a call back (not that I ever did to begin with). I have never had a problem with any landlord before in my life, and now I worry about how dealing with this company will affect my ability to rent in the future, since now a lawyer has had to get involved to try and recover my security deposit - do yourself a favor and don't rent from Croman . . . and watch out if they try to pressure you into signing anything, it just isn't worth it!!!!

With the number of complaints that tenants (including myself) have filed with city and state authorities about this company, it's a wonder they haven't been shut down yet . . .

0
★☆☆☆☆

If you rent an apartment from Croman you better be a lawyer, or else be prepared to hire one. Even in my building, which superficially looks quite nice, they were consistently negligent and refused to complete basic maintenance work (like fixing the boiler or the lock on the entryway door) - this isn't the best part though . . .

They threatened to withhold my security deposit if I did not turn over my keys to them so that they could show my apartment to prospective new tenants without scheduling in advance (not sure if this is legal), then they gave copies of my keys to ANY broker off the street who asked about the listing (this seems like it should be illegal). This led to 3-4 brokers per day entering my apartment unsupervised and also to my door being left unlocked on several occasions . . . then it led to a broker entering unannounced and surprising my girlfriend and myself (while we were still in bed) on a Saturday morning . . . and then eventually resulting in the robbery of my apartment and the theft of my belongings in broad daylight while I was at work (this last one was definitely illegal on someone's part - not sure if this was due to a thief posing as a broker, or just due to an unlocked door + unsecured building entryway + Croman negligence combo). So . . . .

After all this - what did Croman do? Apologize? Offer to schedule broker visits ahead of time? Return my keys? Heck no! They ignored my calls, and it was business as usual!!! Then after I moved out, they refused to return my security deposit on the basis of minor damage to the floor - damage that occurred during the robbery that their negligence facilitated!!!

Every time I try to call them I get the runaround or transferred to voicemail, and I never get a call back (not that I ever did to begin with). I have never had a problem with any landlord before in my life, and now I worry about how dealing with this company will affect my ability to rent in the future, since now a lawyer has had to get involved to try and recover my security deposit - do yourself a favor and don't rent from Croman . . . and watch out if they try to pressure you into signing anything, it just isn't worth it!!!!

With the number of complaints that tenants (including myself) have filed with city and state authorities about this company, it's a wonder they haven't been shut down yet . . .

Pros: None

Cons: Fraudulent, should have license revoked

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Worst customer service. Rats the size of baby elephants. Roaches the size of baby rats. And I lived in a 6th/7th floor walk up with the most unsecured entryways I've ever seen. I saw cops in the building or on the roof at least 3 times a month. So, leading into my final month of my lovely stay in a Croman building, I was told by management that I had to hand in my keys within 30 days of lease expiration or I would forfeit my security deposit. I complied of course and in return (while still living there) Croman decided to give keys to every real estate broker in the tri-state area. Now, I understand they need to get new occupants, but this was out of control. 4 to 5 realtors called me everyday trying to get in to my apartment. I was at work and couldn't field all of these calls. So, the realtors took it upon themselves to enter my apartment while I wasn't there. Even this is understandable, but did they have to leave my door and my window leading to the roof open? Kind of ridiculous. I got home from work and found 2 laptops, a digital camera, 15 neck ties and a bag of change stolen!!!!! A bag of change?? Really?? I mean really, a bag of change??? Living in NYC I understand I can't expect to ever see any of my stuff back and I am pretty sure the awesome people at Croman Realty aren't ready to reimburse me for my losses. What does everyone think about this?? If you currently live in one of their buildings and they ask for the keys tell them to blow it out their >>>>

0
★☆☆☆☆

Worst customer service. Rats the size of baby elephants. Roaches the size of baby rats. And I lived in a 6th/7th floor walk up with the most unsecured entryways I've ever seen. I saw cops in the building or on the roof at least 3 times a month. So, leading into my final month of my lovely stay in a Croman building, I was told by management that I had to hand in my keys within 30 days of lease expiration or I would forfeit my security deposit. I complied of course and in return (while still living there) Croman decided to give keys to every real estate broker in the tri-state area. Now, I understand they need to get new occupants, but this was out of control. 4 to 5 realtors called me everyday trying to get in to my apartment. I was at work and couldn't field all of these calls. So, the realtors took it upon themselves to enter my apartment while I wasn't there. Even this is understandable, but did they have to leave my door and my window leading to the roof open? Kind of ridiculous. I got home from work and found 2 laptops, a digital camera, 15 neck ties and a bag of change stolen!!!!! A bag of change?? Really?? I mean really, a bag of change??? Living in NYC I understand I can't expect to ever see any of my stuff back and I am pretty sure the awesome people at Croman Realty aren't ready to reimburse me for my losses. What does everyone think about this?? If you currently live in one of their buildings and they ask for the keys tell them to blow it out their >>>>

Pros: leaving

Cons: roaches, rats, mice, larceny

.

I've never had more trouble getting in touch with a landlord or building manager in a time of need. We've encountered countless problems with our apartment. Our phone calls go straight to voicemail, our voicemails are never returned, our emails aren't acknowledged. I will never rent from them again.

0
★☆☆☆☆

I've never had more trouble getting in touch with a landlord or building manager in a time of need. We've encountered countless problems with our apartment. Our phone calls go straight to voicemail, our voicemails are never returned, our emails aren't acknowledged. I will never rent from them again.

Pros: There are no pros.

Cons: unreliable, unprofessional, shouldn't be renting out apts

.

i bought a beautiful 3 bedroom apartment for a great price. great location best supers, this is a company to rent from.

2
★★★★★

i bought a beautiful 3 bedroom apartment for a great price. great location best supers, this is a company to rent from.

Pros: apartment,location,employees

Cons: none

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I rented a two bedroom apartment in one of their buildings in SoHo and I thought the experience was not too bad. I've rented from worst companies in the past. I think the reviews about Harvey were harsh but I understand where they are coming from. I had the awkward experience of working with Harvey myself when I signed the lease and he did smell like cigarettes and sweat and although that is unattractive and he was a little cold, I think otherwise he was fine and he fulfilled his role and tried to negotiate in the Landlord's interest. Maybe the company should think about replacing him with a more pleasant person to speak to. The receptionist was a little rude to me too.

Overall the apartment was nice. EVERYTHING in the apartment was new. The rent was reasonable. Not affordable or a bargain but reasonable for the area. The management people were average. It took them a whole week to repair a leak in my ceiling. I did speak to a guy there by the name of Stephen Yau that seemed to be great. He answered my questions when I could get in touch with him and gave me straight answers.

I had a terrible time getting my security deposit back because the bookkeeping department never returns their calls or checks their messages. It took them over two months to get it back to me. I think the person responsible for security deposits was Travis Morrison. Maybe they were overworked. The company definately needs to restructure but I did not have to deal with them for very long throughout my two year stay and besides the leak, the apartment was enjoyable and very nice.

I would suggest that whoever rents from Croman to avoid speaking to Harvey if possible. Speak to Stephen or another manager instead and file a complaint with the State Attorney General if the security deposits are not returned by Travis. My overall experience was decent to good.

2
★★★★☆

I rented a two bedroom apartment in one of their buildings in SoHo and I thought the experience was not too bad. I've rented from worst companies in the past. I think the reviews about Harvey were harsh but I understand where they are coming from. I had the awkward experience of working with Harvey myself when I signed the lease and he did smell like cigarettes and sweat and although that is unattractive and he was a little cold, I think otherwise he was fine and he fulfilled his role and tried to negotiate in the Landlord's interest. Maybe the company should think about replacing him with a more pleasant person to speak to. The receptionist was a little rude to me too.

Overall the apartment was nice. EVERYTHING in the apartment was new. The rent was reasonable. Not affordable or a bargain but reasonable for the area. The management people were average. It took them a whole week to repair a leak in my ceiling. I did speak to a guy there by the name of Stephen Yau that seemed to be great. He answered my questions when I could get in touch with him and gave me straight answers.

I had a terrible time getting my security deposit back because the bookkeeping department never returns their calls or checks their messages. It took them over two months to get it back to me. I think the person responsible for security deposits was Travis Morrison. Maybe they were overworked. The company definately needs to restructure but I did not have to deal with them for very long throughout my two year stay and besides the leak, the apartment was enjoyable and very nice.

I would suggest that whoever rents from Croman to avoid speaking to Harvey if possible. Speak to Stephen or another manager instead and file a complaint with the State Attorney General if the security deposits are not returned by Travis. My overall experience was decent to good.

Pros: Great apartments. Great locations. A lot of apartments available. No fee.

Cons: Mediocre to poor service and follow up.

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To be fair there are only 6 bad reviews I am sure alot of other people had wonderful experiences. The rent is decent for the area and the apartments are renovated. If you don't like your agent get another one.

2
★★★★★

To be fair there are only 6 bad reviews I am sure alot of other people had wonderful experiences. The rent is decent for the area and the apartments are renovated. If you don't like your agent get another one.

Pros: various price ranges, will take bad credit, luxury apartments

Cons: same as with any rental agency....

.

We rented for 2 years from Croman, a 2BR in Gramercy, E18th St. Nice apartment, completely renovated, nice appliances. A bit overpriced for the market, but we were new to NY so we didn't realise this until we had already signed a contract. Though they say they are no-fee apartments, they do work with brokers but instead of paying the broker, you end up paying higher rent and I suppose the brokers get a % from that from Croman directly. Especially watch out for a broker called Billy, he asks way higher rental prices then you should pay, so negotiate him down. We didn't really have trouble with Croman during our rental period, we had to call a few times when repairs needed to be done and we ended up just putting all communications in writing, sent registered mail to avoid conflict later on. We did have trouble with their accounting department which managed to loose one of our checks and we had to threaten with our lawyer before they sorted it out. The real trouble, however, didn't occur until we wanted our rent deposit back. They never disputed we would get it back but somehow managed to postpone giving it to us for 6 weeks. We called them many times, filed a complaint with the Attorney General of NY State and the Better Bussiness Bureau and finally they gave us back our deposit. No reason given for the delay. Only after we went there in person did they give us the check and only after I remained in their office and made it clear that I knew my rights, did they also write out a check for the interest on the deposit which they legally have to pay out to their (ex)-renters. My advise: put everything in writing and send it registered mail. Know your rights and insist on them, threaten with a lawyer if all else fails and file a complaint with the Better Bussiness Bureau even if the matter gets resolved eventually. They will look into businesses who receive a number of complaints. After all, the rent deposit and its interest are yours, not Cromans.

1
★★☆☆☆

We rented for 2 years from Croman, a 2BR in Gramercy, E18th St. Nice apartment, completely renovated, nice appliances. A bit overpriced for the market, but we were new to NY so we didn't realise this until we had already signed a contract. Though they say they are no-fee apartments, they do work with brokers but instead of paying the broker, you end up paying higher rent and I suppose the brokers get a % from that from Croman directly. Especially watch out for a broker called Billy, he asks way higher rental prices then you should pay, so negotiate him down. We didn't really have trouble with Croman during our rental period, we had to call a few times when repairs needed to be done and we ended up just putting all communications in writing, sent registered mail to avoid conflict later on. We did have trouble with their accounting department which managed to loose one of our checks and we had to threaten with our lawyer before they sorted it out. The real trouble, however, didn't occur until we wanted our rent deposit back. They never disputed we would get it back but somehow managed to postpone giving it to us for 6 weeks. We called them many times, filed a complaint with the Attorney General of NY State and the Better Bussiness Bureau and finally they gave us back our deposit. No reason given for the delay. Only after we went there in person did they give us the check and only after I remained in their office and made it clear that I knew my rights, did they also write out a check for the interest on the deposit which they legally have to pay out to their (ex)-renters. My advise: put everything in writing and send it registered mail. Know your rights and insist on them, threaten with a lawyer if all else fails and file a complaint with the Better Bussiness Bureau even if the matter gets resolved eventually. They will look into businesses who receive a number of complaints. After all, the rent deposit and its interest are yours, not Cromans.

Pros: nice apartments, mostly newly renovated

Cons: pricey, difficult to get rent deposit back

 

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