Animal Emergency Clinic

★★★★☆
  • 222 Troy Schenectady Rd

    Latham, NY 12110

    Map & Directions
  • 518-785-1094

About Animal Emergency Clinic

Hours
Sun Open 24 Hours;Mon 05:00 PM-08:00 AM;Tue 05:00 PM-08:00 AM;Wed 05:00 PM-08:00 AM;Thu 05:00 PM-08:00 AM;Fri 05:00 PM-08:00 AM;Sat Open 24 Hours

Pets & Animals

Pets & Animals
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I brought my beloved 11 year old Boxer, Katie, in last week around 11pm because she had been throwing up pieces of corn cob (which she ate out of the trash a few days before). We were seen almost immediately by Dr Gallo. They examined her and discovered that her heart rate was extremely abnormal. After performing an X-ray (which showed no intestinal obstruction from the corn) and an EKG (which showed her heart rate dangerously out of whack) I was advised to keep her there overnight so they could stabilize her and she could see one of the cardiologists in the morning. (The specialty vets are in the same building during the day).
I went back the following morning and spoke to her cardiologist, Dr Sedacca. Kate's heart rate had been stabilized overnight with IV medication. He was wonderful and explained that he was going to perform an echocardiogram to examine the condition of her heart and continue to monitor her on the medication and then if all went well, I could bring her home that evening. He called me later that day and explained that her heart looked good and that with oral medication, her heart rate could be managed going forward. However, she was still throwing up and they wanted to do an ultrasound to again check for an intestinal obstruction as a X-ray can miss them sometimes. Sure enough, I got the call an hour later that her small intestine was blocked and she still had pieces of corn cob in her stomach. She would be going into surgery that night. I went up to the hospital to see her before her operation and spoke to Dr Tuffy who was going to perform the surgery. I was a basket case because my 11 year old baby was about to go under anesthesia with a bum heart and I was terrified she might not make it out. Dr Tuffy was very reassuring, explained what she was going to do and that she would call me as soon as the operation was over. On the way out, I saw Dr Sedacca and expressed my concerns to him. He was very confident that Katie's heart was stable enough to handle the surgery and that he was on call if there were any complications. I was still a nervous wreck but I knew she was in great hands. I got the call from Dr Tuffy at 1:15 in the morning that the surgery was a success and Katie did great. I called to check on her several hours later and then went to see her in the afternoon. She was cleared to go home the following morning. Overall, the whole thing, including the cardiologist, cost me $4500. Yes, it's a ton of money but I was kept informed of the costs every step of the way. And quite frankly, my dog's life is priceless to me. I would have paid whatever it took to save her. Every time I called or came in to check on her, the staff was wonderful and accommodating. The doctors called when they said they were going to call which is refreshing. We will continue to see Dr Sedacca as Katie's heart will need to be monitored and she will need to be on medication for the rest of her life. The good news from all this is that she had every test run on her and she is in perfect health with the exception of a manageable heart arrhythmia. So far, she is recovering well from surgery. I am so thankful to the doctors and staff for taking such great care of my girl and literally saving her life. I feel much better as a pet parent knowing this hospital is there for emergencies.

5
★★★★★

I brought my beloved 11 year old Boxer, Katie, in last week around 11pm because she had been throwing up pieces of corn cob (which she ate out of the trash a few days before). We were seen almost immediately by Dr Gallo. They examined her and discovered that her heart rate was extremely abnormal. After performing an X-ray (which showed no intestinal obstruction from the corn) and an EKG (which showed her heart rate dangerously out of whack) I was advised to keep her there overnight so they could stabilize her and she could see one of the cardiologists in the morning. (The specialty vets are in the same building during the day).
I went back the following morning and spoke to her cardiologist, Dr Sedacca. Kate's heart rate had been stabilized overnight with IV medication. He was wonderful and explained that he was going to perform an echocardiogram to examine the condition of her heart and continue to monitor her on the medication and then if all went well, I could bring her home that evening. He called me later that day and explained that her heart looked good and that with oral medication, her heart rate could be managed going forward. However, she was still throwing up and they wanted to do an ultrasound to again check for an intestinal obstruction as a X-ray can miss them sometimes. Sure enough, I got the call an hour later that her small intestine was blocked and she still had pieces of corn cob in her stomach. She would be going into surgery that night. I went up to the hospital to see her before her operation and spoke to Dr Tuffy who was going to perform the surgery. I was a basket case because my 11 year old baby was about to go under anesthesia with a bum heart and I was terrified she might not make it out. Dr Tuffy was very reassuring, explained what she was going to do and that she would call me as soon as the operation was over. On the way out, I saw Dr Sedacca and expressed my concerns to him. He was very confident that Katie's heart was stable enough to handle the surgery and that he was on call if there were any complications. I was still a nervous wreck but I knew she was in great hands. I got the call from Dr Tuffy at 1:15 in the morning that the surgery was a success and Katie did great. I called to check on her several hours later and then went to see her in the afternoon. She was cleared to go home the following morning. Overall, the whole thing, including the cardiologist, cost me $4500. Yes, it's a ton of money but I was kept informed of the costs every step of the way. And quite frankly, my dog's life is priceless to me. I would have paid whatever it took to save her. Every time I called or came in to check on her, the staff was wonderful and accommodating. The doctors called when they said they were going to call which is refreshing. We will continue to see Dr Sedacca as Katie's heart will need to be monitored and she will need to be on medication for the rest of her life. The good news from all this is that she had every test run on her and she is in perfect health with the exception of a manageable heart arrhythmia. So far, she is recovering well from surgery. I am so thankful to the doctors and staff for taking such great care of my girl and literally saving her life. I feel much better as a pet parent knowing this hospital is there for emergencies.

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I have used this clinic when my vet was not open. In May my dog became very ill and I suspected it might be time to make that difficult decision. The vet and staff on duty were attentive and empathetic. I paid for an exam of my dog because I wanted to make sure I could make an informed decision. The entire process was one of caring and dignity for my dog and my family. A few days later I received a thoughtful sympathy card with my dog's paw print enclosed. I cannot thank them enough for helping me and my family through the most difficult decision I have had to make. Recommend them highly!

5
★★★★★

I have used this clinic when my vet was not open. In May my dog became very ill and I suspected it might be time to make that difficult decision. The vet and staff on duty were attentive and empathetic. I paid for an exam of my dog because I wanted to make sure I could make an informed decision. The entire process was one of caring and dignity for my dog and my family. A few days later I received a thoughtful sympathy card with my dog's paw print enclosed. I cannot thank them enough for helping me and my family through the most difficult decision I have had to make. Recommend them highly!

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It doesn't always go well, they do charge, it's hard to staff for random emergencies, and that can effect service.
I get it because I've spent too much time there.

On the other hand, these folks are top notch. They may not always get it right, but they do care. They pulled a stick out of my dogs foot, & helped us peacefully end our cats life when she couldn't breath. But that was nothing compared to two months ago.
Our GSD was due. At only 68 pounds, she was expecting 9 to 11 pups. Wow!
My wife and I decided we would try to welp the pups. We consulted with a vet, and had great backup in place as the breeder and my mother (a dog trainer) were on call.
Nele went into labor at 9:30 on a Friday. We prepared for a long night. We had our first puppy at 12:15am. Unfortunately it took her until 7:30 the next evening to have 7 puppies. At this point we'd been awake for 36 hours. With no more contractions we decided to take her to the clinic. All of the newborn puppies had to come, and needed to be held at 80 to 85 degrees. Having the heat on in the car during the summer was a new experience!
We were seen by Dr Whitney Pressler. She was friendly but stern in stating that a dog can go many hours between puppies. She offered to do an ultrasound to ensure all was ok. The ultrasound showed a puppy that was in a position where delivery would be difficult or impossible. She attempted to move the puppy but was not able to. She then relented and suggested a C Section.
The puppies were brought in for a feeding and the doc explained they would get our dog out very quickly as the puppies need to eat regularly. The surgery should only take 20 to 35 minutes. Two healthy pups were brought out to us about 20 minutes in by the tech. The last pup had unfortunately died prior to labor. Then the nightmare began. That was the last we heard from them for nearly two hours. We were told later, that our dog had lost so much blood during her labor, she could not coagulate. She nearly died three times during the surgery. Fortunately Doctor Pressler had seen this before and reacted quickly. Having said that we were told that our girl was in extremely critical condition. At 2:30am we were told to call the breeder to prepare to bottle feed 9 puppies because our Nele probably would not survive.
44 hours awake!
After seeing us at the point of collapse, the doctor agreed to keep the puppies with their mom. They initially did not want to do this because of disease risk from other animals but she did it because she knew we were unable to even think. She could see how upset we were. Our dog was in very bad condition, the puppies were all at risk and we were exhausted. We just didn't want our three year old dog to die.
She promised us she was going to do everything she could. There was something in the way she spoke that made me really believe her. We were asked to call at 7am. At that point the transfusions had upped her blood count but fever had set in. We were introduced by phone to Doctor Gallo who would handle daytime duties. At 2pm Nele stabilized!! At 11pm the next evening, we went back to the clinic and watched the heartbreak and prioritization that goes on as part of their nightly routine... not fun. These folks do this every night.
When a break came and doctor Pressler noticed us, she came over and said we could see Nele who was still unconscious. As we were talking she suddenly said I'm sorry, pardon me. She then walked over to another couple that was waiting, introduced herself and said I don't like the way this guy (their dog) is breathing, I'd like to look at him. Tremendous education and experience is great, but the addition of genuine caring is a catalyst that creates an exceptional person. Doctor Pressler is exceptional.
A day later Nele was released with her 9 healthey puppies. I'm sitting here now with Nele and her 11 week old puppy Bear on the floor next to us. This evening is possible because of Doctor Whitney Pressler. She has truly impacted our lives.
Later, In examining all of the paperwork, i noticed some interesting things. There were notes about how Nele was faring while she recovered from her surgery... notes where vets and techs tried to share their dinners in an effort to get Nele to eat, . There were notes about how people had just spent time with her. This is an unusual group of people who routinely deal with unusual circumstances.
They don't always get it right... they cannot always make it better... but they strive to. They love animals.
Emergencies come up that strain customer service... one evening we were one of those emergencies. The doctor who saw us had no idea she was in for a four hour surgery and post surgery... but I thank god she was there!
I am so sorry for the people who have had bad experiences here, but i sincerely feel that we are fortunate to have this facility in the capital region. Thanks You Whitney!!

5
★★★★★

It doesn't always go well, they do charge, it's hard to staff for random emergencies, and that can effect service.
I get it because I've spent too much time there.

On the other hand, these folks are top notch. They may not always get it right, but they do care. They pulled a stick out of my dogs foot, & helped us peacefully end our cats life when she couldn't breath. But that was nothing compared to two months ago.
Our GSD was due. At only 68 pounds, she was expecting 9 to 11 pups. Wow!
My wife and I decided we would try to welp the pups. We consulted with a vet, and had great backup in place as the breeder and my mother (a dog trainer) were on call.
Nele went into labor at 9:30 on a Friday. We prepared for a long night. We had our first puppy at 12:15am. Unfortunately it took her until 7:30 the next evening to have 7 puppies. At this point we'd been awake for 36 hours. With no more contractions we decided to take her to the clinic. All of the newborn puppies had to come, and needed to be held at 80 to 85 degrees. Having the heat on in the car during the summer was a new experience!
We were seen by Dr Whitney Pressler. She was friendly but stern in stating that a dog can go many hours between puppies. She offered to do an ultrasound to ensure all was ok. The ultrasound showed a puppy that was in a position where delivery would be difficult or impossible. She attempted to move the puppy but was not able to. She then relented and suggested a C Section.
The puppies were brought in for a feeding and the doc explained they would get our dog out very quickly as the puppies need to eat regularly. The surgery should only take 20 to 35 minutes. Two healthy pups were brought out to us about 20 minutes in by the tech. The last pup had unfortunately died prior to labor. Then the nightmare began. That was the last we heard from them for nearly two hours. We were told later, that our dog had lost so much blood during her labor, she could not coagulate. She nearly died three times during the surgery. Fortunately Doctor Pressler had seen this before and reacted quickly. Having said that we were told that our girl was in extremely critical condition. At 2:30am we were told to call the breeder to prepare to bottle feed 9 puppies because our Nele probably would not survive.
44 hours awake!
After seeing us at the point of collapse, the doctor agreed to keep the puppies with their mom. They initially did not want to do this because of disease risk from other animals but she did it because she knew we were unable to even think. She could see how upset we were. Our dog was in very bad condition, the puppies were all at risk and we were exhausted. We just didn't want our three year old dog to die.
She promised us she was going to do everything she could. There was something in the way she spoke that made me really believe her. We were asked to call at 7am. At that point the transfusions had upped her blood count but fever had set in. We were introduced by phone to Doctor Gallo who would handle daytime duties. At 2pm Nele stabilized!! At 11pm the next evening, we went back to the clinic and watched the heartbreak and prioritization that goes on as part of their nightly routine... not fun. These folks do this every night.
When a break came and doctor Pressler noticed us, she came over and said we could see Nele who was still unconscious. As we were talking she suddenly said I'm sorry, pardon me. She then walked over to another couple that was waiting, introduced herself and said I don't like the way this guy (their dog) is breathing, I'd like to look at him. Tremendous education and experience is great, but the addition of genuine caring is a catalyst that creates an exceptional person. Doctor Pressler is exceptional.
A day later Nele was released with her 9 healthey puppies. I'm sitting here now with Nele and her 11 week old puppy Bear on the floor next to us. This evening is possible because of Doctor Whitney Pressler. She has truly impacted our lives.
Later, In examining all of the paperwork, i noticed some interesting things. There were notes about how Nele was faring while she recovered from her surgery... notes where vets and techs tried to share their dinners in an effort to get Nele to eat, . There were notes about how people had just spent time with her. This is an unusual group of people who routinely deal with unusual circumstances.
They don't always get it right... they cannot always make it better... but they strive to. They love animals.
Emergencies come up that strain customer service... one evening we were one of those emergencies. The doctor who saw us had no idea she was in for a four hour surgery and post surgery... but I thank god she was there!
I am so sorry for the people who have had bad experiences here, but i sincerely feel that we are fortunate to have this facility in the capital region. Thanks You Whitney!!

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I am sorry to say our experience was very negative. We went there on a Sunday with a very sick dog. After 12 hours and $1400. we left without a diagnosis and with no improvement in our dog's condition. The vet not only lacked compassion

3
★★★★★

I am sorry to say our experience was very negative. We went there on a Sunday with a very sick dog. After 12 hours and $1400. we left without a diagnosis and with no improvement in our dog's condition. The vet not only lacked compassion

.

I have been to the emergency clinic numerous times with various of my beloved pets. They post some pricing at the clinic, but even if they did not, emergency visits anywhere are going to cost more. If that is not your comfort level, wait for your regular vet to open. As for me, I am grateful that there are compassionate, highly professional vets in an updated, clean and well-equipped facility. I will continue to use them whenever one of my kitties is in distress.

5
★★★★★

I have been to the emergency clinic numerous times with various of my beloved pets. They post some pricing at the clinic, but even if they did not, emergency visits anywhere are going to cost more. If that is not your comfort level, wait for your regular vet to open. As for me, I am grateful that there are compassionate, highly professional vets in an updated, clean and well-equipped facility. I will continue to use them whenever one of my kitties is in distress.

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I was very pleased with our experience @ this emergency clinic. My dog had a nose bleed which would not stop, on a Sunday when our regular vet was closed. They triaged a bit over the phone and did advise me that they were busy so I was prepared for a wait. While our intial wait was about 1 hour, once she was seen the process moved along quickly. They advised me at every step regarding options and cost so that I could make an informed decision. I didn't feel pressured that if I decided to "not do everything possible" I was being a bad pet owner. Each staff member that I interacted with was friendly, caring and knowledgable. While it was expensive, it was not as much as expected. I am grateful for the care that my dog received, which in the end saved her life.

5
★★★★★

I was very pleased with our experience @ this emergency clinic. My dog had a nose bleed which would not stop, on a Sunday when our regular vet was closed. They triaged a bit over the phone and did advise me that they were busy so I was prepared for a wait. While our intial wait was about 1 hour, once she was seen the process moved along quickly. They advised me at every step regarding options and cost so that I could make an informed decision. I didn't feel pressured that if I decided to "not do everything possible" I was being a bad pet owner. Each staff member that I interacted with was friendly, caring and knowledgable. While it was expensive, it was not as much as expected. I am grateful for the care that my dog received, which in the end saved her life.

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1 out of 1 people found this review helpful.

.

Had to take my 14 yr.old dalmatian to the Animal Emergency Clinic for acute onset of vertigo with vomitting. I couldn't lead my dog inside as his legs were too unstable from the vertigo. Techs came outside to offer me help in bringing him in. I was led to the treatment room with my dog on a wheeled table. After informing them of what brought us there, I waited in the waiting area while my dog was examined. Afterward I was brought back to the treatment room and explained what was going on. They gave me medication and said it would be fine to take him home. Everyone there was kind and professional, from the receptionist to the doctors. My regular vet followed up with me the next morning and concurred with the diagnosis and treatment. I recommend the clinic to anyone who needs an emergency vet.

5
★★★★★

Had to take my 14 yr.old dalmatian to the Animal Emergency Clinic for acute onset of vertigo with vomitting. I couldn't lead my dog inside as his legs were too unstable from the vertigo. Techs came outside to offer me help in bringing him in. I was led to the treatment room with my dog on a wheeled table. After informing them of what brought us there, I waited in the waiting area while my dog was examined. Afterward I was brought back to the treatment room and explained what was going on. They gave me medication and said it would be fine to take him home. Everyone there was kind and professional, from the receptionist to the doctors. My regular vet followed up with me the next morning and concurred with the diagnosis and treatment. I recommend the clinic to anyone who needs an emergency vet.

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All they want is your money. We brought our very very old sick cat there and they wanted to charge us over $1,500 to keep him over night, and acted like we were terrible pet-owners or terrible people in general for taking our cat home instead... we were taking him home "at our own risk" practically insinuating that we were murderers. Our cat made it through the night. we brought him to a normal vet the next day who HONESTLY told us he was dying and beyond treatment which we pretty much knew and came to terms with finally... it was his kidneys, which she felt were shrunken and bumpy which ANY VET (i.e. the vet at the emergency clinic) could and should have been able to tell. They wanted us to fork over our hard-earned cash just to have our beloved cat die anyway...so they could make some money. Before we left I even asked for pain medicine for our cat to ease his suffering and she looked at me like I had 2 heads "pain medicine? he doesnt need any pain medicine." Even though he was dying and obviously could use the pain medicine-- it couldnt hurt to ease his suffering. Totally heartless, careless people there. SHAME ON THEM! The whole place was a joke... totally unprofessional staff all around. I'm so disappointed but I'm not going to waste my energy by being angry any more. This review will be good enough!

1
★☆☆☆☆

All they want is your money. We brought our very very old sick cat there and they wanted to charge us over $1,500 to keep him over night, and acted like we were terrible pet-owners or terrible people in general for taking our cat home instead... we were taking him home "at our own risk" practically insinuating that we were murderers. Our cat made it through the night. we brought him to a normal vet the next day who HONESTLY told us he was dying and beyond treatment which we pretty much knew and came to terms with finally... it was his kidneys, which she felt were shrunken and bumpy which ANY VET (i.e. the vet at the emergency clinic) could and should have been able to tell. They wanted us to fork over our hard-earned cash just to have our beloved cat die anyway...so they could make some money. Before we left I even asked for pain medicine for our cat to ease his suffering and she looked at me like I had 2 heads "pain medicine? he doesnt need any pain medicine." Even though he was dying and obviously could use the pain medicine-- it couldnt hurt to ease his suffering. Totally heartless, careless people there. SHAME ON THEM! The whole place was a joke... totally unprofessional staff all around. I'm so disappointed but I'm not going to waste my energy by being angry any more. This review will be good enough!

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This comment is to doug s regarding his beloved great dane (ha). I was there that night and you and the woman you where with did not want to spend the money on your dog. If your going to write a review dont write lies. First if you loved your dog so much then spay her or were you going to breed her for some free money. Second if an employee was nice enough to rescue the dog from you dont trash them afterwards. No one could ever force me to put my dog to sleep because they wouldnt talk to me. There are other surgeons in the area. I wish I could seek legal advice against losers like you. I was at the emergency clinic that night and they were so supportive of you and your dog and tried to do everything to help you, but you probably thought you could just get a new non broken dog for cheaper. By the way I didnt talk to the specialist until the next day when he was working and I didnt have to put my animal to sleep.My dog had supportive care from the emergency clinic all night and I came in the next morning to see the specialist. Oh yeah when I went to see my dog the later in the day @ the surgery place the girl that took your dog was crying her eyes out because the dog was put to sleep because it had so much damage internally because it was hit by a car because its stupid previous owner did not have a leash on it. Instead of making calls to rescue groups and lawyers accept what you did to your dog and your choice to put it to sleep stop blaming others. I am so sick of losers like you wanting to sue someone for trying to help your dog out. This is why so many animals are put to sleep because of losers like you! I also almost forgot the dumbest comment you made that your dog could be in a puppy mill no thats where it came from ! better then being with you and being bred to death. Oh yeah to dizzy kitty owner I am a RN (human nurse) and know you should never stitch up an infection (abscess) so instead of writing reviews about the emergency clinic you might wanna find a new regular vet. I know the emergency clinic cost alot but so does albany med and pets are a privilege. I have been to the emergency clinic several times because I work for a rescue group and I have never had a bad time the vets have never brought up money to me even when I asked how much something would be they referred me to the receptionist. Alot of these bad reviews seem to be about the cost of the place and just to let everyone know the emergency clinic is made up of stock holders (regular vets in the capital district) so while your complaining to your regular vet there laughing all the way to the bank. So instead of crying about the cost to the emergency clinic talk to your beloved regular vet you set the prices.Oh yeah and no kidding there is wait and more serious cases go before you duh welcome to emergency medicine. All I am saying is if you are going to write a review about a business be honest and own up to your part .

5
★★★★★

This comment is to doug s regarding his beloved great dane (ha). I was there that night and you and the woman you where with did not want to spend the money on your dog. If your going to write a review dont write lies. First if you loved your dog so much then spay her or were you going to breed her for some free money. Second if an employee was nice enough to rescue the dog from you dont trash them afterwards. No one could ever force me to put my dog to sleep because they wouldnt talk to me. There are other surgeons in the area. I wish I could seek legal advice against losers like you. I was at the emergency clinic that night and they were so supportive of you and your dog and tried to do everything to help you, but you probably thought you could just get a new non broken dog for cheaper. By the way I didnt talk to the specialist until the next day when he was working and I didnt have to put my animal to sleep.My dog had supportive care from the emergency clinic all night and I came in the next morning to see the specialist. Oh yeah when I went to see my dog the later in the day @ the surgery place the girl that took your dog was crying her eyes out because the dog was put to sleep because it had so much damage internally because it was hit by a car because its stupid previous owner did not have a leash on it. Instead of making calls to rescue groups and lawyers accept what you did to your dog and your choice to put it to sleep stop blaming others. I am so sick of losers like you wanting to sue someone for trying to help your dog out. This is why so many animals are put to sleep because of losers like you! I also almost forgot the dumbest comment you made that your dog could be in a puppy mill no thats where it came from ! better then being with you and being bred to death. Oh yeah to dizzy kitty owner I am a RN (human nurse) and know you should never stitch up an infection (abscess) so instead of writing reviews about the emergency clinic you might wanna find a new regular vet. I know the emergency clinic cost alot but so does albany med and pets are a privilege. I have been to the emergency clinic several times because I work for a rescue group and I have never had a bad time the vets have never brought up money to me even when I asked how much something would be they referred me to the receptionist. Alot of these bad reviews seem to be about the cost of the place and just to let everyone know the emergency clinic is made up of stock holders (regular vets in the capital district) so while your complaining to your regular vet there laughing all the way to the bank. So instead of crying about the cost to the emergency clinic talk to your beloved regular vet you set the prices.Oh yeah and no kidding there is wait and more serious cases go before you duh welcome to emergency medicine. All I am saying is if you are going to write a review about a business be honest and own up to your part .

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if any one ever has emergency i would recomend these people highly .they treated my family and dog with the upmost repect .our dog had to be put to sleep unfortunatly and they were so wonderful and caring with my family and dog.let us stay with our dog as long as we wanted before and after.my dog need a stretcher because he couldnt walk and they had one right there with us.

5
★★★★★

if any one ever has emergency i would recomend these people highly .they treated my family and dog with the upmost repect .our dog had to be put to sleep unfortunatly and they were so wonderful and caring with my family and dog.let us stay with our dog as long as we wanted before and after.my dog need a stretcher because he couldnt walk and they had one right there with us.

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(Aug. 1, 2010) I brought my elderly cat in early in the night due to severe vomiting and sudden onset vertigo so bad she couldn't even stand. It was our first visit there. My teenage daughter was with me.

I had phoned first, and I didn't really like that the girl on the phone - without knowing our pet or the situation, just that she was elderly and couldn't stand - mentioned putting her down as a possible option.

We got there and there was nobody in the waiting room. They took our cat to be assessed, and offered to let my daughter and I (we were both distraught) wait in a "guest room" - which was a more private, cozy room, and allowed us to talk and cry in relative peace. They brought us the paperwork there, and the vet came to talk to us in there.

Thankfully, our cat's situation was not as dire as it appeared. The vet (Dr. Alan Lindsey) was professional, friendly and thorough. Nobody had yet mentioned money at this point.

He explained the situation and the two routes we could go down: one would be to do blood work and more extensive assessments there, but he did say that would cost a lot of money and could easily wait a day or two to be done at the regular vet. The other would be to just bring the cat home after some sub-cu fluids, and follow up with the vet if the conditions worsens. (It should actually resolve itself)

I was grateful that she was going to be feeling some better when we took her home that night, and that we got an honest and affordable assessment from the vet.

He had explained everything very well, but I still had a couple more practical questions for him, which he gladly entertained without making me feel at all rushed or silly.

The exiting receptionist was friendly, explained the discharge procedures (which we'd already been over with the vet) again, and gave us the damage. It was just under $140 for the visit, sub-cu fluids, and some motion sickness medication thrown in as well - which has really helped. She was also extremely patient, friendly and accommodating throughout the payment process, which was admittedly out-of-the-ordinary.

By the time we left, there were many people coming and going.

All in all, despite the fact that the nature of the place lends itself to stress and panic and heartbreak, we had a positive experience there and I would go back.

4
★★★★☆

(Aug. 1, 2010) I brought my elderly cat in early in the night due to severe vomiting and sudden onset vertigo so bad she couldn't even stand. It was our first visit there. My teenage daughter was with me.

I had phoned first, and I didn't really like that the girl on the phone - without knowing our pet or the situation, just that she was elderly and couldn't stand - mentioned putting her down as a possible option.

We got there and there was nobody in the waiting room. They took our cat to be assessed, and offered to let my daughter and I (we were both distraught) wait in a "guest room" - which was a more private, cozy room, and allowed us to talk and cry in relative peace. They brought us the paperwork there, and the vet came to talk to us in there.

Thankfully, our cat's situation was not as dire as it appeared. The vet (Dr. Alan Lindsey) was professional, friendly and thorough. Nobody had yet mentioned money at this point.

He explained the situation and the two routes we could go down: one would be to do blood work and more extensive assessments there, but he did say that would cost a lot of money and could easily wait a day or two to be done at the regular vet. The other would be to just bring the cat home after some sub-cu fluids, and follow up with the vet if the conditions worsens. (It should actually resolve itself)

I was grateful that she was going to be feeling some better when we took her home that night, and that we got an honest and affordable assessment from the vet.

He had explained everything very well, but I still had a couple more practical questions for him, which he gladly entertained without making me feel at all rushed or silly.

The exiting receptionist was friendly, explained the discharge procedures (which we'd already been over with the vet) again, and gave us the damage. It was just under $140 for the visit, sub-cu fluids, and some motion sickness medication thrown in as well - which has really helped. She was also extremely patient, friendly and accommodating throughout the payment process, which was admittedly out-of-the-ordinary.

By the time we left, there were many people coming and going.

All in all, despite the fact that the nature of the place lends itself to stress and panic and heartbreak, we had a positive experience there and I would go back.

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At the animal emergency clinic of Capitol District you will find a great bunch of people. Our dog had one of the must serious medical conditions dogs get. His stomach flipped and he was beginning to fade right in front of our eyes. They helped to save him and they were really supportive as I cried the entire time he was in surgery. They really care about animals, and they care about the animals' people too! The only thing I am amazed with, and a bit displeased with is the cost associated with a surgery for dogs. Over $2000!

4
★★★★☆

At the animal emergency clinic of Capitol District you will find a great bunch of people. Our dog had one of the must serious medical conditions dogs get. His stomach flipped and he was beginning to fade right in front of our eyes. They helped to save him and they were really supportive as I cried the entire time he was in surgery. They really care about animals, and they care about the animals' people too! The only thing I am amazed with, and a bit displeased with is the cost associated with a surgery for dogs. Over $2000!

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On Saturday May 29th, my 8 year old cat, Carter, wasn't moving his back leg. I was so worried and when I was finally seen by Dr. , she painted a very grim picture. Let me tell you in order what she said (and what ended up being pretty much all lies). My cat was double the age I thought and he was in the worst shape she had seen in a while.
So, she asked me to do blood work and an x-ray. An hour later, she brings me back in and tells me that she has seen something she has NEVER seen before in her career. Carter has a broken spine/back. She then continued with the following:
1)Do I have kids because they did this to him and he should be dead, and his neurological system should have shut down
2) If my kids didn't do it, (which she seemed accusatory that they did), it must have been my dog
3) He is in rough shape and should have surgery but probably wouldn't survive it (on HIS SPINE??)
4)His blood work is worrisome and obviously shows that there are some major systematic issues with him. He would have to be CRATED his entire life, not around any other animals, kids, dogs, etc. His quality of life would be not so great.
I told her I would take my cat home and see my vet on Tuesday. Then Sunday afternoon, I noticed that he was bleeding profusely from his BACK LEG, (the same leg that he wasn't moving on Saturday). My husband and I packed him up in fear that he would bleed to death as he is only 8 pounds.

We arrived Sunday night around 8 sadly had to see Dr. again. Let me add, Dr.was very cold the night before. When she told me he was old old, in bad shape, etc. I broke down and she looked at me strangely. She's young enough to not be hardened by her profession, yet she lacks that caring that a e.r. vet should have.
So they cleaned up Carter and Dr. got us. She then told us that she cannot believe it but she missed the abscess that had to have been there on Saturday, on Carter's BACK LEG, that was probably caused by, according to Dr. "who knows". It was obviously, as we later learned, a dog bite. How do you NOT FEEL an abscess that ruptured? How do you not know this? Once again she tells me that I will need to probably put him down because he will need surgery to have the cut lanced and he would not survive the surgery. So we left with no idea what to do.
I was prepared to put my beloved cat down. On tuesday, my true vet has me bring Carter in the morning and then come in at 5 to see Carter, and I assume, put him down. I was shocked as Dr. Stone explained to me that Carter is indeed 8 years old, not so much older as Dr. at the er vet had said. Carter doesn't have a broken back. Dr. Stone said that when he pulled/touched Carter's tail, he was fine and if indeed he had the injury that Dr. at the er vet said he did, he wouldn't have allowed that whatsoever. He probably had the injury to his spine from the time he was born, and has lived with it and will be fine, with absolutely no need to have surgery.
Also, he could not believe that Dr. didn't feel that abscess. It didn't just appear on Sunday and to explode/rupture, is pretty serious to have missed. Also, he cleaned it up and put stitches in it, though he doesn't understand why she didn't do that, and said there was no need for surgery for that either.
The issue with his wbc was simply that he had an infection from the abscess, that she missed.
And to crate him/isolate him was totally wrong and cruel to suggest.
Do you realize that I almost put down my beloved cat because Dr. at the er vet, made several incorrect assessments? I worry what she has done to other animals. You can't make mistakes like this. Wonder if I had no vet and just trusted her and killed my cat for no reason?

1
★☆☆☆☆

On Saturday May 29th, my 8 year old cat, Carter, wasn't moving his back leg. I was so worried and when I was finally seen by Dr. , she painted a very grim picture. Let me tell you in order what she said (and what ended up being pretty much all lies). My cat was double the age I thought and he was in the worst shape she had seen in a while.
So, she asked me to do blood work and an x-ray. An hour later, she brings me back in and tells me that she has seen something she has NEVER seen before in her career. Carter has a broken spine/back. She then continued with the following:
1)Do I have kids because they did this to him and he should be dead, and his neurological system should have shut down
2) If my kids didn't do it, (which she seemed accusatory that they did), it must have been my dog
3) He is in rough shape and should have surgery but probably wouldn't survive it (on HIS SPINE??)
4)His blood work is worrisome and obviously shows that there are some major systematic issues with him. He would have to be CRATED his entire life, not around any other animals, kids, dogs, etc. His quality of life would be not so great.
I told her I would take my cat home and see my vet on Tuesday. Then Sunday afternoon, I noticed that he was bleeding profusely from his BACK LEG, (the same leg that he wasn't moving on Saturday). My husband and I packed him up in fear that he would bleed to death as he is only 8 pounds.

We arrived Sunday night around 8 sadly had to see Dr. again. Let me add, Dr.was very cold the night before. When she told me he was old old, in bad shape, etc. I broke down and she looked at me strangely. She's young enough to not be hardened by her profession, yet she lacks that caring that a e.r. vet should have.
So they cleaned up Carter and Dr. got us. She then told us that she cannot believe it but she missed the abscess that had to have been there on Saturday, on Carter's BACK LEG, that was probably caused by, according to Dr. "who knows". It was obviously, as we later learned, a dog bite. How do you NOT FEEL an abscess that ruptured? How do you not know this? Once again she tells me that I will need to probably put him down because he will need surgery to have the cut lanced and he would not survive the surgery. So we left with no idea what to do.
I was prepared to put my beloved cat down. On tuesday, my true vet has me bring Carter in the morning and then come in at 5 to see Carter, and I assume, put him down. I was shocked as Dr. Stone explained to me that Carter is indeed 8 years old, not so much older as Dr. at the er vet had said. Carter doesn't have a broken back. Dr. Stone said that when he pulled/touched Carter's tail, he was fine and if indeed he had the injury that Dr. at the er vet said he did, he wouldn't have allowed that whatsoever. He probably had the injury to his spine from the time he was born, and has lived with it and will be fine, with absolutely no need to have surgery.
Also, he could not believe that Dr. didn't feel that abscess. It didn't just appear on Sunday and to explode/rupture, is pretty serious to have missed. Also, he cleaned it up and put stitches in it, though he doesn't understand why she didn't do that, and said there was no need for surgery for that either.
The issue with his wbc was simply that he had an infection from the abscess, that she missed.
And to crate him/isolate him was totally wrong and cruel to suggest.
Do you realize that I almost put down my beloved cat because Dr. at the er vet, made several incorrect assessments? I worry what she has done to other animals. You can't make mistakes like this. Wonder if I had no vet and just trusted her and killed my cat for no reason?

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Only go here if you have a serious emergency that can't wait for your vet. I had to go here for an emergency with my dog over the weekend. $1500 for an IV and X-rays. On Monday I went to my vet and asked about the charges. My vet said the emergency clinc always charges 2x - 3x more. The techs and vets at the clinic are friendly and knowledgable. However, the minute you walk in the door, this place is after your wallet.

3
★★★☆☆

Only go here if you have a serious emergency that can't wait for your vet. I had to go here for an emergency with my dog over the weekend. $1500 for an IV and X-rays. On Monday I went to my vet and asked about the charges. My vet said the emergency clinc always charges 2x - 3x more. The techs and vets at the clinic are friendly and knowledgable. However, the minute you walk in the door, this place is after your wallet.

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1 out of 1 people found this review helpful.

.

One being that it will probably cost you at least $200+ to bring your animal here. Next being that they talk down to you like you're a moron and finally that you'll probably be there all night.

Yes I agree with someone elso they do not deserve 1 star.

1
★☆☆☆☆

One being that it will probably cost you at least $200+ to bring your animal here. Next being that they talk down to you like you're a moron and finally that you'll probably be there all night.

Yes I agree with someone elso they do not deserve 1 star.

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I can't say enough good things about this place and these people. I especially want to give kudos to Dr. Whitney Pressler. I have a 3-year old Yorkie-Bichon mix named Chloe. She weighs 8 lbs. 3 weeks ago, in typical terrier fashion, she got up on a shelf and got a sealed bottle of liquid vitamin D in olive oil. She chewed off the cap and ate the contents. I didn't know it till later, but vitamin D is what is used for rat poison (D-Con). Chloe ate over 100 times the amount of Vitamin D her system could tolerate. And Vitamin D is not water soluble; it stays in the body. When she began to look a little peakedm, and then volmited, I brought her in. That was when we met Dr. Pressler. Chloe is a dog that you might not have thought looked sick. She walked in with tail wagging. But she was critical, her blood calcium level up to 17. If you are waiting to be seen, you can't tell how sick other dogs are by the way they look. Dr. Pressler called the ASPCA Poison Control center and got Chloe started on a treatment regimen right away. For the following two weeks, Chloe spent most of her time in the clinic. We tried bringing her home, and she would go into renal failure. And all along the way the staff did indeed give me estimates, check with me as to what I could afford, etc. It may seem insensitive to talk about money when your pet is ill, but they can't very well just do what they like and then present you with a bill for thousands of dollars; that wouldn't be right either, and then people would complain about that. Chloe has now been transferred to another, somewhat less expensive, hospital where she continues to be treated and seems to be holding her own. She may need 3 more weeks of treatment, or even more. Poison control says these dogs have been treated as long as 6 weeks or more. I have spent over $7000 to date. Many people wouldn't be able to do that, and it is only reasonable for you to know upfront what you are getting in to. I have spent many hours at this clinic in the last few weeks, including hanging out in the back at Chloe's cage when I was visiting her. I have personally witnessed how everyone there, vets, techs, office staff, all care for the animals. These are caring and committed people who are doing a good service that isn't cheap. You, as an owner, have a choice as to what you can afford and they try to present you with all your options. They are awesome.

5
★★★★★

I can't say enough good things about this place and these people. I especially want to give kudos to Dr. Whitney Pressler. I have a 3-year old Yorkie-Bichon mix named Chloe. She weighs 8 lbs. 3 weeks ago, in typical terrier fashion, she got up on a shelf and got a sealed bottle of liquid vitamin D in olive oil. She chewed off the cap and ate the contents. I didn't know it till later, but vitamin D is what is used for rat poison (D-Con). Chloe ate over 100 times the amount of Vitamin D her system could tolerate. And Vitamin D is not water soluble; it stays in the body. When she began to look a little peakedm, and then volmited, I brought her in. That was when we met Dr. Pressler. Chloe is a dog that you might not have thought looked sick. She walked in with tail wagging. But she was critical, her blood calcium level up to 17. If you are waiting to be seen, you can't tell how sick other dogs are by the way they look. Dr. Pressler called the ASPCA Poison Control center and got Chloe started on a treatment regimen right away. For the following two weeks, Chloe spent most of her time in the clinic. We tried bringing her home, and she would go into renal failure. And all along the way the staff did indeed give me estimates, check with me as to what I could afford, etc. It may seem insensitive to talk about money when your pet is ill, but they can't very well just do what they like and then present you with a bill for thousands of dollars; that wouldn't be right either, and then people would complain about that. Chloe has now been transferred to another, somewhat less expensive, hospital where she continues to be treated and seems to be holding her own. She may need 3 more weeks of treatment, or even more. Poison control says these dogs have been treated as long as 6 weeks or more. I have spent over $7000 to date. Many people wouldn't be able to do that, and it is only reasonable for you to know upfront what you are getting in to. I have spent many hours at this clinic in the last few weeks, including hanging out in the back at Chloe's cage when I was visiting her. I have personally witnessed how everyone there, vets, techs, office staff, all care for the animals. These are caring and committed people who are doing a good service that isn't cheap. You, as an owner, have a choice as to what you can afford and they try to present you with all your options. They are awesome.

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We had to take are beloved dog to the emergency clinic on 2 seperate occassions. The protocol is that you sign in and they will take what they think takes priority, or medically neccessary first. Which is understandable. However when you are sitting inthe waiting room and watch your pet whinning in distress and let the staff know and have the receptionist offer you a "blanket". The second time we signed in and we were the only people in the waiting room , as people piled in. We watched as people went in and came out. We thought that our pet had a serious problem a possible obstruction. AFter waiting we finally were brought in and the first thing the Dr. said was she has "concerns" that surgery is necessary. This was without any tests conducted,or blood work. When we questioned what else could be done we received a snotty responce. The Dr. agreed to do as we wished and try alternative measures first. They told us we could go home and that they would call 4-6 hrs later with an update. They did indeed call only to tell us that surgery was neccessary. They said they would bring our dog in to surgery within 1/2 hr and if they were not able to they would call. 3 hrs later they called to say they were going in to surgery.When they were questioned as to why there was so much time lapsed they said they had "multiple emergencies" 2 hrs later we called and they said they were still in surgery. Another 2 hrs went by and they finally called to say that they were finished, that the dog had to be picked up no later than 8 am the next day, and be brought to our own vet for post op care. That morning we arrived only to be told to sit and wait again, until they were able to get our discharge ready, then they asked
us about the payment for services. Thankfully our vet was able to take care of our dog over nite so we did not have to bring her back there.. The staff are rude and inconsiderate, to the owners of beloved pets, all they want is money ! If this was only 1 occasion we could have chalked it up to a bad experience, but it was not only the first time that we received this kind of treatment

1
★☆☆☆☆

We had to take are beloved dog to the emergency clinic on 2 seperate occassions. The protocol is that you sign in and they will take what they think takes priority, or medically neccessary first. Which is understandable. However when you are sitting inthe waiting room and watch your pet whinning in distress and let the staff know and have the receptionist offer you a "blanket". The second time we signed in and we were the only people in the waiting room , as people piled in. We watched as people went in and came out. We thought that our pet had a serious problem a possible obstruction. AFter waiting we finally were brought in and the first thing the Dr. said was she has "concerns" that surgery is necessary. This was without any tests conducted,or blood work. When we questioned what else could be done we received a snotty responce. The Dr. agreed to do as we wished and try alternative measures first. They told us we could go home and that they would call 4-6 hrs later with an update. They did indeed call only to tell us that surgery was neccessary. They said they would bring our dog in to surgery within 1/2 hr and if they were not able to they would call. 3 hrs later they called to say they were going in to surgery.When they were questioned as to why there was so much time lapsed they said they had "multiple emergencies" 2 hrs later we called and they said they were still in surgery. Another 2 hrs went by and they finally called to say that they were finished, that the dog had to be picked up no later than 8 am the next day, and be brought to our own vet for post op care. That morning we arrived only to be told to sit and wait again, until they were able to get our discharge ready, then they asked
us about the payment for services. Thankfully our vet was able to take care of our dog over nite so we did not have to bring her back there.. The staff are rude and inconsiderate, to the owners of beloved pets, all they want is money ! If this was only 1 occasion we could have chalked it up to a bad experience, but it was not only the first time that we received this kind of treatment

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Our 8 month old AKC female and unspayed Great Dane had a broken leg. Our own vet stablized her and arranged for us to go to this place to have the ortho surgeon look at the x rays and talk to us about surgery the next day. We were prepared to spend $5k or so but was unsure of the prognosis (i.e. would she be in pain all her life given the chronic hip and bone problems of this breed, how would this affect her growth, etc.) or whether we would be able to keep the dog during the rehab period as we both work. They immediately admitted her, started planing for surgery and the surgeon refused to talk to us. The general vet. on duty told us she was just a "middleman" and could not be responsible for what the surgeon does or doesn't do, since he was with a speciality group separate from the hospital. When she started telling us the costs for the night, we insisted that we had to talk to the surgeon first before committing. She said that we could talk to the surgeon tomorrow before the surgery but that we needed to commit now to having it. The overnight bill was estimated to run as high as $1,100 and the surgery at a minimum of between $3-4K, assuming no complications. It got to the point where we suggested we may need to put her down if we did not have answers. She said that if we considering that option, she was "sure he would talk to us". She went back to the him and he still refused, telling her to tell us his cost estimates and not to worry, things would be ok unless there was a problem that we could get "mired in". It was outrageous that the Dr. would not consult with us at all. After a half hour of heart wrenching tears, we decided to put her down. Within five minutes of that decision, they tell us that they wanted to "rescue" the dog with a staff person who happened to be the surgeon's nurse. She told us she was not sure her landlord will let her keep our beloved dog but that was "okay" since she had a friend who would want her. She asked us to confirm twice that the dog was unspayed, While under absolute duress, we agreed and signed papers to never suit. We left empty in our hearts and feeling that we were denied the information necessary from the source, the surgeon, to make an informed decision. We want to believe that their rescue effort was sincere but we can't shake the feeling that we were set up. We don't know if our dog will be in a puppy mill or what. We will be reporting the surgeon to the state vet. board and have already secured legal counsel. We also talked to the Great Dane Rescue folks who told us they were never contacted and should have been, and that there were options for us if we needed help during the rehab. period.

1
★☆☆☆☆

Our 8 month old AKC female and unspayed Great Dane had a broken leg. Our own vet stablized her and arranged for us to go to this place to have the ortho surgeon look at the x rays and talk to us about surgery the next day. We were prepared to spend $5k or so but was unsure of the prognosis (i.e. would she be in pain all her life given the chronic hip and bone problems of this breed, how would this affect her growth, etc.) or whether we would be able to keep the dog during the rehab period as we both work. They immediately admitted her, started planing for surgery and the surgeon refused to talk to us. The general vet. on duty told us she was just a "middleman" and could not be responsible for what the surgeon does or doesn't do, since he was with a speciality group separate from the hospital. When she started telling us the costs for the night, we insisted that we had to talk to the surgeon first before committing. She said that we could talk to the surgeon tomorrow before the surgery but that we needed to commit now to having it. The overnight bill was estimated to run as high as $1,100 and the surgery at a minimum of between $3-4K, assuming no complications. It got to the point where we suggested we may need to put her down if we did not have answers. She said that if we considering that option, she was "sure he would talk to us". She went back to the him and he still refused, telling her to tell us his cost estimates and not to worry, things would be ok unless there was a problem that we could get "mired in". It was outrageous that the Dr. would not consult with us at all. After a half hour of heart wrenching tears, we decided to put her down. Within five minutes of that decision, they tell us that they wanted to "rescue" the dog with a staff person who happened to be the surgeon's nurse. She told us she was not sure her landlord will let her keep our beloved dog but that was "okay" since she had a friend who would want her. She asked us to confirm twice that the dog was unspayed, While under absolute duress, we agreed and signed papers to never suit. We left empty in our hearts and feeling that we were denied the information necessary from the source, the surgeon, to make an informed decision. We want to believe that their rescue effort was sincere but we can't shake the feeling that we were set up. We don't know if our dog will be in a puppy mill or what. We will be reporting the surgeon to the state vet. board and have already secured legal counsel. We also talked to the Great Dane Rescue folks who told us they were never contacted and should have been, and that there were options for us if we needed help during the rehab. period.

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Last night was the most horrifying night of my life. It began as I watched a man hit our cat and speed away. We rushed to this emergency clinic and the horror only continued. The first thing anyone talked to us about was money. The vet came out three times and began the discussion with... you guessed it, money. She said nothing about what she was doing for our injured pet (i.e. pain medication) only that according to the x-rays his injuries were critical and how much it would cost to operate on him (it was only after further questioning that we discovered the extent of his injuries since everyone was too interested in when and how they were going to be paid). We made the difficult and heartbreaking decision to euthanize. It was then that they brought us to a big open treatment area where we were stared at by no less than 5 staff members as we held our precious cat and said goodbye. There was no privacy and I feel that was an incredibly insensitive oversight. I am in the nursing field and witness the phases of death and dying on a daily basis and would never put someones grieving on display as they did. We were given less than 5 minutes in an exam room and then we were told, in not so many words, that we could go check out and pay. And, believe me, I am not jaded. I did not expect them to sob along with me and I know that our poor baby received competent care. I just feel things could have been verbalized and performed in a much more ethical manner.

1
★☆☆☆☆

Last night was the most horrifying night of my life. It began as I watched a man hit our cat and speed away. We rushed to this emergency clinic and the horror only continued. The first thing anyone talked to us about was money. The vet came out three times and began the discussion with... you guessed it, money. She said nothing about what she was doing for our injured pet (i.e. pain medication) only that according to the x-rays his injuries were critical and how much it would cost to operate on him (it was only after further questioning that we discovered the extent of his injuries since everyone was too interested in when and how they were going to be paid). We made the difficult and heartbreaking decision to euthanize. It was then that they brought us to a big open treatment area where we were stared at by no less than 5 staff members as we held our precious cat and said goodbye. There was no privacy and I feel that was an incredibly insensitive oversight. I am in the nursing field and witness the phases of death and dying on a daily basis and would never put someones grieving on display as they did. We were given less than 5 minutes in an exam room and then we were told, in not so many words, that we could go check out and pay. And, believe me, I am not jaded. I did not expect them to sob along with me and I know that our poor baby received competent care. I just feel things could have been verbalized and performed in a much more ethical manner.

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Great service, compassionate staff, they get two thumbs up.

My husband bought me a cute 12 week old pug from a pet shop in NYC and 11 days after we had him home with us he ended up at the emergency clinic, I'm glad everyone else said they couldn't take him and they were closed because Dr. Gavin and the staff at the clinic were amazing. And not just to me and my Trujillo but to everyone that walked in through the door.

Awesome people.

5
★★★★★

Great service, compassionate staff, they get two thumbs up.

My husband bought me a cute 12 week old pug from a pet shop in NYC and 11 days after we had him home with us he ended up at the emergency clinic, I'm glad everyone else said they couldn't take him and they were closed because Dr. Gavin and the staff at the clinic were amazing. And not just to me and my Trujillo but to everyone that walked in through the door.

Awesome people.

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This is not healthy. But the staff handled things quickly and compassionately. My dog was fine after throwing up and a couple hours of monitoring. And they seemed like nice people there, too. It cost me about $200. Yes, dog health care is expensive but this was no more expensive than any other vet service.

4
★★★★☆

This is not healthy. But the staff handled things quickly and compassionately. My dog was fine after throwing up and a couple hours of monitoring. And they seemed like nice people there, too. It cost me about $200. Yes, dog health care is expensive but this was no more expensive than any other vet service.

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.

The staff took my Mischief and cleaned her eye socket and stitched it up and I have had her home for two years now with no complications from surgery. Yes it was expensive approx 2000.00 but my dog is worth it and it was an emergency surgery after my normal veteranarians hours. It probably would have been a few hundred cheaper at my vet but she got hurt during late afternoon play. She is a Pomeranian Pekingese and does not even know what is wrong now or that she only has one eye. I have seen other surgeries such as these done on other dogs and hers looks the most natural and her face still looks normal. We got her back the next afternoon and I appreciate the great job.

5
★★★★★

The staff took my Mischief and cleaned her eye socket and stitched it up and I have had her home for two years now with no complications from surgery. Yes it was expensive approx 2000.00 but my dog is worth it and it was an emergency surgery after my normal veteranarians hours. It probably would have been a few hundred cheaper at my vet but she got hurt during late afternoon play. She is a Pomeranian Pekingese and does not even know what is wrong now or that she only has one eye. I have seen other surgeries such as these done on other dogs and hers looks the most natural and her face still looks normal. We got her back the next afternoon and I appreciate the great job.

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I had to have my 15 year old dog euthanized after a long illness, and determining that she did not have a quality life anymore. It was the hardest decision I ever had to make. I called the clinic, and they told me to bring her anytime. The staff was so considerate and compassionate, and confirmed that we had made the right decision. Not that euthanizing your best friend is ever easy, but the kindness and understanding of the staff made an extremely difficult moment so much easier. I will be forever grateful for their kind treatment to my family, including my dog.

5
★★★★★

I had to have my 15 year old dog euthanized after a long illness, and determining that she did not have a quality life anymore. It was the hardest decision I ever had to make. I called the clinic, and they told me to bring her anytime. The staff was so considerate and compassionate, and confirmed that we had made the right decision. Not that euthanizing your best friend is ever easy, but the kindness and understanding of the staff made an extremely difficult moment so much easier. I will be forever grateful for their kind treatment to my family, including my dog.

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I tried getting a question answered tonight to try to save some stray cats, but if you are not able to travel 40 miles with a sick animal that is not yours, pay for a vet visit...just to get information about worm medicine, then you are out of luck. I am sure they are great if you can pay their "pricey costs", but I think that it is wrong that they would rather an animal remain sick then give you a simple answer to a simple question over the phone. Are they there for the animals or the money? Makes me wonder!

1
★☆☆☆☆

I tried getting a question answered tonight to try to save some stray cats, but if you are not able to travel 40 miles with a sick animal that is not yours, pay for a vet visit...just to get information about worm medicine, then you are out of luck. I am sure they are great if you can pay their "pricey costs", but I think that it is wrong that they would rather an animal remain sick then give you a simple answer to a simple question over the phone. Are they there for the animals or the money? Makes me wonder!

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2 out of 2 people found this review helpful.

.

I had to have my cat euthanized. When I walked in, immediatly I was escorted to an exam room for privacy. All transactions (financial/ paper work etc..) was brought to me in the exam room. All of the staff including the doctor was very considerate. The doctor walked us through what would happen. I would go here with any pet emergency.

5
★★★★★

I had to have my cat euthanized. When I walked in, immediatly I was escorted to an exam room for privacy. All transactions (financial/ paper work etc..) was brought to me in the exam room. All of the staff including the doctor was very considerate. The doctor walked us through what would happen. I would go here with any pet emergency.

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I brought both a dog and a cat there; the dog had a cancer and the cat was so ill that it couldn't be helped. Their gentleness, sensitivity to our needs as well as to our beloved pets; their honesty and support as we had to make difficult and heart-wrenching decisions will never be forgotten. We have brought pets that had seizures, been injured in accidents, etc. They provided the treatments and follow-up information we needed to continue the care at home.
The doctors and staff are professionals; they are compassionate, caring; they genuinely love their patients and do all they can to make them well.
With regard to the office, it is very well maintained, open and light. There is no need to make an appointment in an emergency, and just like an emergency room in a regular hospital, it is first-come, first served with critical cases taken first, which is as it should be.
Prices are higher than most vets, but it is well worth it.

5
★★★★★

I brought both a dog and a cat there; the dog had a cancer and the cat was so ill that it couldn't be helped. Their gentleness, sensitivity to our needs as well as to our beloved pets; their honesty and support as we had to make difficult and heart-wrenching decisions will never be forgotten. We have brought pets that had seizures, been injured in accidents, etc. They provided the treatments and follow-up information we needed to continue the care at home.
The doctors and staff are professionals; they are compassionate, caring; they genuinely love their patients and do all they can to make them well.
With regard to the office, it is very well maintained, open and light. There is no need to make an appointment in an emergency, and just like an emergency room in a regular hospital, it is first-come, first served with critical cases taken first, which is as it should be.
Prices are higher than most vets, but it is well worth it.

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I went to the clinic after having an accident with my parents dog, "Scottie" When we arrived they checked us in and with in minutes they took our dog in to try and save her life. We had hit the dog in our driveway and driven 35 miles for treatment. The vets came out and asked if they could take an x-ray and start an IV. We agreed. The staff was very supportive. However they couldn't save the dog.
They brought us into an exam room and told us what had happened. They explained to us that even if we had gotten her there within minutes of the accident the situation would have turned out the same. They explained to my family and my children that she had massive internal bleeding and she died quickly and quietly. They gave us the option to go in and see her but we all thought it was best to remember her the way she was. We were not rushed, all questions were answered, and we were treated with respect at all times. I wish things had turned out different for us, but I don't think I could of found a better place to have taken "Scottie"

Thank you for everything you tried to do for us.

3
★★★☆☆

I went to the clinic after having an accident with my parents dog, "Scottie" When we arrived they checked us in and with in minutes they took our dog in to try and save her life. We had hit the dog in our driveway and driven 35 miles for treatment. The vets came out and asked if they could take an x-ray and start an IV. We agreed. The staff was very supportive. However they couldn't save the dog.
They brought us into an exam room and told us what had happened. They explained to us that even if we had gotten her there within minutes of the accident the situation would have turned out the same. They explained to my family and my children that she had massive internal bleeding and she died quickly and quietly. They gave us the option to go in and see her but we all thought it was best to remember her the way she was. We were not rushed, all questions were answered, and we were treated with respect at all times. I wish things had turned out different for us, but I don't think I could of found a better place to have taken "Scottie"

Thank you for everything you tried to do for us.

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We picked up a stray cat today from a co-worker, and this cat appeared to have an upper respiratory infection. Our normal vet couldn't give us an appointment in a timely fashion, so we decided to use the Animal Emergency Clinic. The facility is pretty new and is very clean and well kept. The staff is very friendly and competent. They had several true emergencies occurring during our visit, so our low priority case took some time to get handled completely, but we realized they did their best to handle us, and we were not rushed when we had questions about our new cat and what courses of treatments were prescribed. We couldn't have been happier. As another reviewer said, the care is pricey due to the emergency basis, but it is top notch care.

5
★★★★★

We picked up a stray cat today from a co-worker, and this cat appeared to have an upper respiratory infection. Our normal vet couldn't give us an appointment in a timely fashion, so we decided to use the Animal Emergency Clinic. The facility is pretty new and is very clean and well kept. The staff is very friendly and competent. They had several true emergencies occurring during our visit, so our low priority case took some time to get handled completely, but we realized they did their best to handle us, and we were not rushed when we had questions about our new cat and what courses of treatments were prescribed. We couldn't have been happier. As another reviewer said, the care is pricey due to the emergency basis, but it is top notch care.

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I've been here more than one would desire, but not nearly as often as the people I have met in the waiting area. In the late night hours when your pet is suffering this is the vet you call. This is the vet that sees tragic episodes and millions of tears. I can only give them the highest rating because of the care they offer and the dedication they have. I've been there when I got in quick and I have been there when I waited for hours....but strangely when you see why you are waiting you understand the cases that need to be attended to first and encourage it. This is not a business that you want to visit, but if you find that you have to, be assured that they will give you the absolute best care.

PROS: service they provide, care
CONS: pricey, but understandable

5
★★★★★

I've been here more than one would desire, but not nearly as often as the people I have met in the waiting area. In the late night hours when your pet is suffering this is the vet you call. This is the vet that sees tragic episodes and millions of tears. I can only give them the highest rating because of the care they offer and the dedication they have. I've been there when I got in quick and I have been there when I waited for hours....but strangely when you see why you are waiting you understand the cases that need to be attended to first and encourage it. This is not a business that you want to visit, but if you find that you have to, be assured that they will give you the absolute best care.

PROS: service they provide, care
CONS: pricey, but understandable

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