Suresky Chryslr-Plymouth-Dodge

★☆☆☆☆
  • 17 Hatfield Ln Ste A

    Goshen, NY 10924

    Map & Directions
  • 845-294-7602

1.0 2
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The reverse gear on my Dodge Nitro had stopped working and was towed from the original dealership to Dodge Suresky.

I soon received a phone call from the service department that tried to charge me for parts their technicians might break while removing, miscellaneous labor charges, a brake switch light (which was fine before they had it) and transmission flushing (which is covered by my warranty). Warranty covered $2,700, while my deductible, as expected was $250. Marco (service advisor), told me I was responsible for $680.00 in additional fees. After telling him to not work on the car until I spoke to my warranty company, he leaves a voice mail a half hour later explaining that the parts they had to break to get to my transmission, did not break. This brought my payment down to $540. The service advisor stated that I should be happy they were covering $2,700. I replied with, 'that is why I paid an additional $2,000 when I bought the car.' These are services I paid for.

In person, I asked for copies and an itemized pricing list for all services. When I questioned Marco about my brake lamp switch (which controls all of the brake lights, reverse lights etc.) he deflected, saying I should take it up with Mazda, where I bought the car. I spoke with my warranty company earlier that day, explaining the conflict in payment arrangements. After receiving the copies I had asked for, Marco assured me that he could get some of the fees "waived".

I picked up my car on Wednesday and paid only my deductible. The following Saturday, I heard a clanking noise in my engine, I immediately lost power under the gas pedal and my first thought was, transmission! I made it to a parking lot, shut the car off and tried to turn it back on. The lights came on and a clicking sound ensued. I contacted Suresky, who shuffled me around 3 or 4 times before reaching a manager and demanded a tow.

1 1/2 hours into rebuilt transmission (which cost $3,000), an "unexplainable internal malfunction" that caused the starter to fail, as stated by Marco Sanchez and Doug Dulgarian. Unexplainable internal malfunction...?

I would have never contacted Suresky again, if I did not know they were 100% responsible for the careless repair on my transmission. My vehicle has high mileage (which Doug, the service manager, clung to for dear life in repetition) but there was absolutely NOTHING wrong with my starter before. They needed to remove it to get to the tranny, which when questioned, as I played stupid, Doug stated, "No, the starter stays in the engine."

Suresky would have rated a negative number because of bad service, patronizing the customers and basically not being responsible for the vehicles or service they provide.

I have filed a complaint with the Better Business Bureau, Department of Motor Vehicles and am currently in process of serving them with a summons for small claims court. I am only looking for my deductible,tow fee, and court costs as compensation- a fair trade at the least.

1
★☆☆☆☆

The reverse gear on my Dodge Nitro had stopped working and was towed from the original dealership to Dodge Suresky.

I soon received a phone call from the service department that tried to charge me for parts their technicians might break while removing, miscellaneous labor charges, a brake switch light (which was fine before they had it) and transmission flushing (which is covered by my warranty). Warranty covered $2,700, while my deductible, as expected was $250. Marco (service advisor), told me I was responsible for $680.00 in additional fees. After telling him to not work on the car until I spoke to my warranty company, he leaves a voice mail a half hour later explaining that the parts they had to break to get to my transmission, did not break. This brought my payment down to $540. The service advisor stated that I should be happy they were covering $2,700. I replied with, 'that is why I paid an additional $2,000 when I bought the car.' These are services I paid for.

In person, I asked for copies and an itemized pricing list for all services. When I questioned Marco about my brake lamp switch (which controls all of the brake lights, reverse lights etc.) he deflected, saying I should take it up with Mazda, where I bought the car. I spoke with my warranty company earlier that day, explaining the conflict in payment arrangements. After receiving the copies I had asked for, Marco assured me that he could get some of the fees "waived".

I picked up my car on Wednesday and paid only my deductible. The following Saturday, I heard a clanking noise in my engine, I immediately lost power under the gas pedal and my first thought was, transmission! I made it to a parking lot, shut the car off and tried to turn it back on. The lights came on and a clicking sound ensued. I contacted Suresky, who shuffled me around 3 or 4 times before reaching a manager and demanded a tow.

1 1/2 hours into rebuilt transmission (which cost $3,000), an "unexplainable internal malfunction" that caused the starter to fail, as stated by Marco Sanchez and Doug Dulgarian. Unexplainable internal malfunction...?

I would have never contacted Suresky again, if I did not know they were 100% responsible for the careless repair on my transmission. My vehicle has high mileage (which Doug, the service manager, clung to for dear life in repetition) but there was absolutely NOTHING wrong with my starter before. They needed to remove it to get to the tranny, which when questioned, as I played stupid, Doug stated, "No, the starter stays in the engine."

Suresky would have rated a negative number because of bad service, patronizing the customers and basically not being responsible for the vehicles or service they provide.

I have filed a complaint with the Better Business Bureau, Department of Motor Vehicles and am currently in process of serving them with a summons for small claims court. I am only looking for my deductible,tow fee, and court costs as compensation- a fair trade at the least.

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I would not recommend them to anyone!! I have had nothing but problems with them since I bought my brand new car! I sold my old car bc i didnt wnat to start having probs with it & bought a new car for the reliablity of it & have had nothing but probs with the shop since!! My new car has been in their over 15 times & the problems still arent fixed & i get nothing but a run around!!
When I bought the car I was told that they would take care of me & that was a joke!! I feel like i am getting the run around with a brand new car!!
The employees are nice but dont seem to comptent!

1
★☆☆☆☆

I would not recommend them to anyone!! I have had nothing but problems with them since I bought my brand new car! I sold my old car bc i didnt wnat to start having probs with it & bought a new car for the reliablity of it & have had nothing but probs with the shop since!! My new car has been in their over 15 times & the problems still arent fixed & i get nothing but a run around!!
When I bought the car I was told that they would take care of me & that was a joke!! I feel like i am getting the run around with a brand new car!!
The employees are nice but dont seem to comptent!

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