Best Buy
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Message from Best Buy
Best Buy Co., Inc is North America's number-one specialty retailer of consumer electronics, personal computers, entertainment software and appliances.
Editorial by Citysearch
In ShortFounded in 1983, this high-tech haven is recognizable by its blue, box-like building stamped with a yellow price tag-shaped logo. Explore the wide, gadget-lined aisles and find brand-name goods including personal computers, video games, TVs, digital cameras, cell phones and fax machines. Choose from a slew of popular brands such as Canon, Microsoft, Samsung and Sony. In-house installation services are available for most car audio and video systems, home entertainment systems, satellite hook-up, and home appliances.
Key Points
- Consumer Electronics
- Personal Computers & Software
- Home Appliances
The Inside Scoop
- Look Good - Don't get stuck with a lemon: Purchase the optional Performance Service Plan with your product to ensure long-lasting performance.
- The Extras - If your computer crashes in the middle of a last-minute project, don't freak out, just call the Geek Squad, Best Buy's affiliate 24/7 computer-support task force. See website for details.
- Know Before You Go - Before you hop in your car, check the weekly online-only sales event Hot Deals Wednesday for savings on computers, cameras, electronics and appliances.
Reviews for Best Buy
other than the one sales associate in the tv section who really cares about customer service, this store is just plain awful when it comes to customer service. its because they dont get paid by commission. so they have no incentive to be nice.
Posted 12/13/09 | Report Abuse
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Rude staff, they don't even have handles to attach to large bulky items like printers. Their excuse? "It's the end of the week." We returned a $175 purchase because of this and they didn't even care, and in fact found it funny. I guess they think their paychecks just fall from the sky and aren't at all connected to selling products. If they couldn't handle this--a small problem--what happens when you buy that $1000 television? Their prices aren't even very competitive.
Clerks standing around, no one willing to make any little extra effort for shoppers. They should take note--for a springtime Saturday evening there were few shoppers in the store. If I was a manager I'd be worried about staying in business. I'll never stop in this store again, I'd go out of my way to go elsewhere.
Posted 05/18/08 | Report Abuse
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I like this business because they sell a lot of products that I like, such as MP3 players, and accerssaries for MP3 players. They also have a wide varieties of CDs, and DVDs, and even computers and televisions. But what I don't like about Best Buy is their customer service. A few times, I have called their store asking them about something, they kept on transfering me to this other person, who wouldn't pick up. So I kept calling back, but once again, they told me to hold on. So I held on for almost half and hour, but still no one picked up. So I had to drive to the store and ask them. Their pricing is okay, but some of their products are quite expensive. The special thing about them is that they have a wide varieties of products, like I have listed above.
Posted 02/07/06 | Report Abuse
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I like this store because there is a great range of products. I always find the CDs and DVDS that I am looking for. One negative is that its sometimes difficult to find sales associates to help me with what I'm looking for, and often they aren't as familiar with the products as I would like.
Posted 08/08/05 | Report Abuse
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Best buy's in general are ripoff stores that try to push you to buy extended warranties and product replacement plans. But this store just takes the cake, but obviously in a negative way. The prices are high, and the selection isn't very good. They have "sales" but put out such limited quantities that there is no point to them! Avoid at all costs
PROS: None
CONS:
Posted 05/25/05 | Report Abuse
0 out of 1 people found this review helpful.
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Latest reviews from Citysearch.
This is not the first time I had problems with this Best Buy, but this incident just really "takes the cake".
Their customer service is not good at all. Its as if they don't know what they are doing. I had gone about a month ago to pre-order a video game. I had asked someone who works there "how do I reserve a game?" because it was the first time I reserved a game at Best Buy. I had reserved video games at other stores but they were having a limited edition exclusive. Anyways, the guy tells me that Best Buy doesn't revserve game. I showed him the flyer, where it does say they reserve games. I guess he doesn't know what reserve means because then he says I meant "pre-order", they mean the same thing. So I pre-order my game and the cashier told me when I come to pick up my game, to go to customer service.
Then today was the day I pick up my game. I went there about 2:00pm and went to customer service. the lady there told me that they don't hold games. Really...then what was the point in me pre-ordering it? As long as I get my limited edition case, I'm fine. I go look for it and I don't see it. I go back to Customer Service and ask if they even have the game in stock. The lady checks the computer and says that they do have it and that I should talk to the video game rep. So I go looking for him...can't find him. I ask another lady who was by the computers doing nothing if she can help me. She can't help me because she is not the game rep...yeah...thanks a lot. So, the game rep. finally appears after like 40min. I ask him about the game and he tells me they don't have it and that the game is coming in around 6:00pm.
Now, I'm not made that they don't have the game, I'm mad that they made me go in circles for nothing. Why did the lady at customer service tell me one story and the game rep. has a totally different story? Don't the work at the same store?
Pros: Location, prices
Cons: bad customer service
Posted 03/25/08
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