Best Buy

★★☆☆☆
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  • 5001 Northern Blvd

    Long Island City, NY 11101

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  • 877-211-9810

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175 7TH Ave New York, NY

1.625 8
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Horrid store, horrible experience!

Oh man, where to begin? Can someone please explain to me why there is no sign in the store telling you where to go to pick-up your online order (it's not the customer service desk, it's actually near the back of the store)? Do you know how many times I've stood on line at customer service and watched people wait (as I did the first time) to pick up an item, only to be directed to another line somewhere else? Put up a sign!!!!!

And why isn't there a sign explaining that if you are returning or exchanging defective opened electronic merchandise, you must actually wait in the Geek Squad line (not the regular customer service line) so they can look at it there before they'll agree (or not) to a return/exchange? Put up a sign!!!!!

Also, why are the Geek Squad employees here so supremely unpleasant? Actually, I only dealt with one, but he was the King of Jerks. The computer I brought back was defective - a call with the manufacturer determined this, but the employee still wanted to charge me a restocking fee.

Actually, I think that I may have even been given a used computer, since there was no computer set-up process, only Windows registration, the hard drive had already been partitioned peculiarly, and there was no white sticker on the box which they put there to determine if the box has been opened or not. And I paid for a new computer, not refurbished. I had to argue with this guy for 20 minutes, with him telling me that all netbooks were like that, that why did I need more space on the C drive anyway, and was I sure that I hadn't actually messed it up myself? He actually asked me that, with a truly condescending smile.

I told him I wanted to speak to the manager. He finally came back and said I could exchange it with no fee, but if the next computer was like that, then there was nothing else I could do. Well, as it turns out, they were out of stock, so I opted for a refund. Guess what? Their computer system couldn't process returns for online purchases at that time, so I had a bad computer that I couldn't exchange or return. I had to drive to the Best Buy near my home, where the people were very nice and also couldn't do the return process the usual way, but managed to do it a different way, which they said the Long Island City store could have done too, and didn't have to send me out of the way for nothing.

By the way - I went elsewhere and got a new, different computer, same manufacturer (they use the same setup process on all their netbooks), and this time there was an actual set-up process, like there's supposed to be, and a white sticker on the box, like there's also supposed to be. Still think I messed up the first time, Geek Squad guy?

How much do I despise this store, and especially its King of Jerks Geek Squad employee? If my life depended on it, I still would never go back there again. Not for any great deal or bargain or location convenience. Not. For. Anything. Ever.

P.S. Put up a sign!!!!!

1
★☆☆☆☆

Horrid store, horrible experience!

Oh man, where to begin? Can someone please explain to me why there is no sign in the store telling you where to go to pick-up your online order (it's not the customer service desk, it's actually near the back of the store)? Do you know how many times I've stood on line at customer service and watched people wait (as I did the first time) to pick up an item, only to be directed to another line somewhere else? Put up a sign!!!!!

And why isn't there a sign explaining that if you are returning or exchanging defective opened electronic merchandise, you must actually wait in the Geek Squad line (not the regular customer service line) so they can look at it there before they'll agree (or not) to a return/exchange? Put up a sign!!!!!

Also, why are the Geek Squad employees here so supremely unpleasant? Actually, I only dealt with one, but he was the King of Jerks. The computer I brought back was defective - a call with the manufacturer determined this, but the employee still wanted to charge me a restocking fee.

Actually, I think that I may have even been given a used computer, since there was no computer set-up process, only Windows registration, the hard drive had already been partitioned peculiarly, and there was no white sticker on the box which they put there to determine if the box has been opened or not. And I paid for a new computer, not refurbished. I had to argue with this guy for 20 minutes, with him telling me that all netbooks were like that, that why did I need more space on the C drive anyway, and was I sure that I hadn't actually messed it up myself? He actually asked me that, with a truly condescending smile.

I told him I wanted to speak to the manager. He finally came back and said I could exchange it with no fee, but if the next computer was like that, then there was nothing else I could do. Well, as it turns out, they were out of stock, so I opted for a refund. Guess what? Their computer system couldn't process returns for online purchases at that time, so I had a bad computer that I couldn't exchange or return. I had to drive to the Best Buy near my home, where the people were very nice and also couldn't do the return process the usual way, but managed to do it a different way, which they said the Long Island City store could have done too, and didn't have to send me out of the way for nothing.

By the way - I went elsewhere and got a new, different computer, same manufacturer (they use the same setup process on all their netbooks), and this time there was an actual set-up process, like there's supposed to be, and a white sticker on the box, like there's also supposed to be. Still think I messed up the first time, Geek Squad guy?

How much do I despise this store, and especially its King of Jerks Geek Squad employee? If my life depended on it, I still would never go back there again. Not for any great deal or bargain or location convenience. Not. For. Anything. Ever.

P.S. Put up a sign!!!!!

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.

Horrid store, horrible experience!

Oh man, where to begin? Can someone please explain to me why there is no sign in the store telling you where to go to pick-up your online order (it's not the customer service desk, it's actually near the back of the store)? Do you know how many times I've stood on line at customer service and watched people wait (as I did the first time) to pick up an item, only to be directed to another line somewhere else? Put up a sign!!!!!

And why isn't there a sign explaining that if you are returning or exchanging defective opened electronic merchandise, you must actually wait in the Geek Squad line (not the regular customer service line) so they can look at it there before they'll agree (or not) to a return/exchange? Put up a sign!!!!!

Also, why are the Geek Squad employees here so supremely unpleasant? Actually, I only dealt with one, but he was the King of Jerks. The computer I brought back was defective - a call with the manufacturer determined this, but the employee still wanted to charge me a restocking fee.

Actually, I think that I may have even been given a used computer, since there was no computer set-up process, only Windows registration, the hard drive had already been partitioned peculiarly, and there was no white sticker on the box which they put there to determine if the box has been opened or not. And I paid for a new computer, not refurbished. I had to argue with this guy for 20 minutes, with him telling me that all netbooks were like that, that why did I need more space on the C drive anyway, and was I sure that I hadn't actually messed it up myself? He actually asked me that, with a truly condescending smile.

I told him I wanted to speak to the manager. He finally came back and said I could exchange it with no fee, but if the next computer was like that, then there was nothing else I could do. Well, as it turns out, they were out of stock, so I opted for a refund. Guess what? Their computer system couldn't process returns for online purchases at that time, so I had a bad computer that I couldn't exchange or return. I had to drive to the Best Buy near my home, where the people were very nice and also couldn't do the return process the usual way, but managed to do it a different way, which they said the Long Island City store could have done too, and didn't have to send me out of the way for nothing.

By the way - I went elsewhere and got a new, different computer, same manufacturer (they use the same setup process on all their netbooks), and this time there was an actual set-up process, like there's supposed to be, and a white sticker on the box, like there's also supposed to be. Still think I messed up the first time, Geek Squad guy?

How much do I despise this store, and especially its King of Jerks Geek Squad employee? If my life depended on it, I still would never go back there again. Not for any great deal or bargain or location convenience. Not. For. Anything. Ever.

P.S. Put up a sign!!!!!

0
★☆☆☆☆

Horrid store, horrible experience!

Oh man, where to begin? Can someone please explain to me why there is no sign in the store telling you where to go to pick-up your online order (it's not the customer service desk, it's actually near the back of the store)? Do you know how many times I've stood on line at customer service and watched people wait (as I did the first time) to pick up an item, only to be directed to another line somewhere else? Put up a sign!!!!!

And why isn't there a sign explaining that if you are returning or exchanging defective opened electronic merchandise, you must actually wait in the Geek Squad line (not the regular customer service line) so they can look at it there before they'll agree (or not) to a return/exchange? Put up a sign!!!!!

Also, why are the Geek Squad employees here so supremely unpleasant? Actually, I only dealt with one, but he was the King of Jerks. The computer I brought back was defective - a call with the manufacturer determined this, but the employee still wanted to charge me a restocking fee.

Actually, I think that I may have even been given a used computer, since there was no computer set-up process, only Windows registration, the hard drive had already been partitioned peculiarly, and there was no white sticker on the box which they put there to determine if the box has been opened or not. And I paid for a new computer, not refurbished. I had to argue with this guy for 20 minutes, with him telling me that all netbooks were like that, that why did I need more space on the C drive anyway, and was I sure that I hadn't actually messed it up myself? He actually asked me that, with a truly condescending smile.

I told him I wanted to speak to the manager. He finally came back and said I could exchange it with no fee, but if the next computer was like that, then there was nothing else I could do. Well, as it turns out, they were out of stock, so I opted for a refund. Guess what? Their computer system couldn't process returns for online purchases at that time, so I had a bad computer that I couldn't exchange or return. I had to drive to the Best Buy near my home, where the people were very nice and also couldn't do the return process the usual way, but managed to do it a different way, which they said the Long Island City store could have done too, and didn't have to send me out of the way for nothing.

By the way - I went elsewhere and got a new, different computer, same manufacturer (they use the same setup process on all their netbooks), and this time there was an actual set-up process, like there's supposed to be, and a white sticker on the box, like there's also supposed to be. Still think I messed up the first time, Geek Squad guy?

How much do I despise this store, and especially its King of Jerks Geek Squad employee? If my life depended on it, I still would never go back there again. Not for any great deal or bargain or location convenience. Not. For. Anything. Ever.

P.S. Put up a sign!!!!!

.

other than the one sales associate in the tv section who really cares about customer service, this store is just plain awful when it comes to customer service. its because they dont get paid by commission. so they have no incentive to be nice.

2
★★☆☆☆

other than the one sales associate in the tv section who really cares about customer service, this store is just plain awful when it comes to customer service. its because they dont get paid by commission. so they have no incentive to be nice.

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Rude staff, they don't even have handles to attach to large bulky items like printers. Their excuse? "It's the end of the week." We returned a $175 purchase because of this and they didn't even care, and in fact found it funny. I guess they think their paychecks just fall from the sky and aren't at all connected to selling products. If they couldn't handle this--a small problem--what happens when you buy that $1000 television? Their prices aren't even very competitive.

Clerks standing around, no one willing to make any little extra effort for shoppers. They should take note--for a springtime Saturday evening there were few shoppers in the store. If I was a manager I'd be worried about staying in business. I'll never stop in this store again, I'd go out of my way to go elsewhere.

1
★☆☆☆☆

Rude staff, they don't even have handles to attach to large bulky items like printers. Their excuse? "It's the end of the week." We returned a $175 purchase because of this and they didn't even care, and in fact found it funny. I guess they think their paychecks just fall from the sky and aren't at all connected to selling products. If they couldn't handle this--a small problem--what happens when you buy that $1000 television? Their prices aren't even very competitive.

Clerks standing around, no one willing to make any little extra effort for shoppers. They should take note--for a springtime Saturday evening there were few shoppers in the store. If I was a manager I'd be worried about staying in business. I'll never stop in this store again, I'd go out of my way to go elsewhere.

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This is not the first time I had problems with this Best Buy, but this incident just really "takes the cake".

Their customer service is not good at all. Its as if they don't know what they are doing. I had gone about a month ago to pre-order a video game. I had asked someone who works there "how do I reserve a game?" because it was the first time I reserved a game at Best Buy. I had reserved video games at other stores but they were having a limited edition exclusive. Anyways, the guy tells me that Best Buy doesn't revserve game. I showed him the flyer, where it does say they reserve games. I guess he doesn't know what reserve means because then he says I meant "pre-order", they mean the same thing. So I pre-order my game and the cashier told me when I come to pick up my game, to go to customer service.
Then today was the day I pick up my game. I went there about 2:00pm and went to customer service. the lady there told me that they don't hold games. Really...then what was the point in me pre-ordering it? As long as I get my limited edition case, I'm fine. I go look for it and I don't see it. I go back to Customer Service and ask if they even have the game in stock. The lady checks the computer and says that they do have it and that I should talk to the video game rep. So I go looking for him...can't find him. I ask another lady who was by the computers doing nothing if she can help me. She can't help me because she is not the game rep...yeah...thanks a lot. So, the game rep. finally appears after like 40min. I ask him about the game and he tells me they don't have it and that the game is coming in around 6:00pm.
Now, I'm not made that they don't have the game, I'm mad that they made me go in circles for nothing. Why did the lady at customer service tell me one story and the game rep. has a totally different story? Don't the work at the same store?

0
★☆☆☆☆

This is not the first time I had problems with this Best Buy, but this incident just really "takes the cake".

Their customer service is not good at all. Its as if they don't know what they are doing. I had gone about a month ago to pre-order a video game. I had asked someone who works there "how do I reserve a game?" because it was the first time I reserved a game at Best Buy. I had reserved video games at other stores but they were having a limited edition exclusive. Anyways, the guy tells me that Best Buy doesn't revserve game. I showed him the flyer, where it does say they reserve games. I guess he doesn't know what reserve means because then he says I meant "pre-order", they mean the same thing. So I pre-order my game and the cashier told me when I come to pick up my game, to go to customer service.
Then today was the day I pick up my game. I went there about 2:00pm and went to customer service. the lady there told me that they don't hold games. Really...then what was the point in me pre-ordering it? As long as I get my limited edition case, I'm fine. I go look for it and I don't see it. I go back to Customer Service and ask if they even have the game in stock. The lady checks the computer and says that they do have it and that I should talk to the video game rep. So I go looking for him...can't find him. I ask another lady who was by the computers doing nothing if she can help me. She can't help me because she is not the game rep...yeah...thanks a lot. So, the game rep. finally appears after like 40min. I ask him about the game and he tells me they don't have it and that the game is coming in around 6:00pm.
Now, I'm not made that they don't have the game, I'm mad that they made me go in circles for nothing. Why did the lady at customer service tell me one story and the game rep. has a totally different story? Don't the work at the same store?

Pros: Location, prices

Cons: bad customer service

.

I like this business because they sell a lot of products that I like, such as MP3 players, and accerssaries for MP3 players. They also have a wide varieties of CDs, and DVDs, and even computers and televisions. But what I don't like about Best Buy is their customer service. A few times, I have called their store asking them about something, they kept on transfering me to this other person, who wouldn't pick up. So I kept calling back, but once again, they told me to hold on. So I held on for almost half and hour, but still no one picked up. So I had to drive to the store and ask them. Their pricing is okay, but some of their products are quite expensive. The special thing about them is that they have a wide varieties of products, like I have listed above.

3
★★★☆☆

I like this business because they sell a lot of products that I like, such as MP3 players, and accerssaries for MP3 players. They also have a wide varieties of CDs, and DVDs, and even computers and televisions. But what I don't like about Best Buy is their customer service. A few times, I have called their store asking them about something, they kept on transfering me to this other person, who wouldn't pick up. So I kept calling back, but once again, they told me to hold on. So I held on for almost half and hour, but still no one picked up. So I had to drive to the store and ask them. Their pricing is okay, but some of their products are quite expensive. The special thing about them is that they have a wide varieties of products, like I have listed above.

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.

I like this store because there is a great range of products. I always find the CDs and DVDS that I am looking for. One negative is that its sometimes difficult to find sales associates to help me with what I'm looking for, and often they aren't as familiar with the products as I would like.

3
★★★☆☆

I like this store because there is a great range of products. I always find the CDs and DVDS that I am looking for. One negative is that its sometimes difficult to find sales associates to help me with what I'm looking for, and often they aren't as familiar with the products as I would like.

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.

Best buy's in general are ripoff stores that try to push you to buy extended warranties and product replacement plans. But this store just takes the cake, but obviously in a negative way. The prices are high, and the selection isn't very good. They have "sales" but put out such limited quantities that there is no point to them! Avoid at all costs

PROS: None
CONS:

1
★☆☆☆☆

Best buy's in general are ripoff stores that try to push you to buy extended warranties and product replacement plans. But this store just takes the cake, but obviously in a negative way. The prices are high, and the selection isn't very good. They have "sales" but put out such limited quantities that there is no point to them! Avoid at all costs

PROS: None
CONS:

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