L & M Tours

★★★★☆
  • 7712 13TH Ave

    Brooklyn, NY 11228

    Map & Directions
  • 718-238-2284

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I RECENTLY CAME BACK FROM L&M TOURS TRIP TO BOSTON AND SALEM. WE GOT OFF TO A BAD START WHEN THE TOUR GUIDE SAID THAT THE ITINERARY HAD BEEN CHANGE. INSTEAD OF SALEM ON SATURDAY AND BOSTON ON SUNDAY, IT WAS REVERSED, HE WOULDN'T TELL US

3
★★★★★

I RECENTLY CAME BACK FROM L&M TOURS TRIP TO BOSTON AND SALEM. WE GOT OFF TO A BAD START WHEN THE TOUR GUIDE SAID THAT THE ITINERARY HAD BEEN CHANGE. INSTEAD OF SALEM ON SATURDAY AND BOSTON ON SUNDAY, IT WAS REVERSED, HE WOULDN'T TELL US

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My parents recently returned from a bus trip with L & M Tours to Lake George, etc. Now quite a few folks on the trip with them were very satisfied but this isn't for the more discerning traveler. The main reason my dad booked this trip

3
★★★★★

My parents recently returned from a bus trip with L & M Tours to Lake George, etc. Now quite a few folks on the trip with them were very satisfied but this isn't for the more discerning traveler. The main reason my dad booked this trip

.

Went on our first trip with L&M tours last year up to the Finger Lakes. AWESOME time!!! Our hotel was great. We were able to take long walks and see the water. The trip itself was great also. The only two things that I found negative was the Mormon Church stuff. Too much religious nonsense and too many ppl trying to convert you into what they believe and having some guy who thought he knew everything. That guy was a bully. Even bullying our terrific tour guide. I wish we could have spent more time at the Kodak estate, but we spent so much time at the Mormom Church which I could have done without. I would definitely recommend this company to go away on tours. I think some of the reviewers have sticks up their asses because you know where you are going ahead of time and what to pretty much expect. If you not happy with L&M tours then stop using them.

2
★★★★★

Went on our first trip with L&M tours last year up to the Finger Lakes. AWESOME time!!! Our hotel was great. We were able to take long walks and see the water. The trip itself was great also. The only two things that I found negative was the Mormon Church stuff. Too much religious nonsense and too many ppl trying to convert you into what they believe and having some guy who thought he knew everything. That guy was a bully. Even bullying our terrific tour guide. I wish we could have spent more time at the Kodak estate, but we spent so much time at the Mormom Church which I could have done without. I would definitely recommend this company to go away on tours. I think some of the reviewers have sticks up their asses because you know where you are going ahead of time and what to pretty much expect. If you not happy with L&M tours then stop using them.

Pros: Great experience

Cons: would have preferred not so much religious stuff

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This is a very unprofessional company and I have no intention of ever using them again. I booked 2 separate trips with L&M and paid them in full. But a week before each departure, they called to tell me they were canceling for ??lack of interest.? It was very aggravating because each time, I had to go through a lot to get the days off from work.

Eventually, I did travel with L&M on a one-day outlet shopping trip to PA?. of which I expected to be transported in the standard 50 seat tour bus. Instead I was picked up in an old, dirty, musty smelling, 10 seat passenger van! Including myself, there were a total of 7 passengers. There was no leader/tour guide, only the driver (who was Chinese and spoke very little English). And, there were also no seat belts for the passengers either.

The final straw with L&M came a few months later when I called to ask some questions about their trip to Block Island. A rude btich named June was so curt and snooty with me that I hung up on her and decided never use L&M again.

0
★☆☆☆☆

This is a very unprofessional company and I have no intention of ever using them again. I booked 2 separate trips with L&M and paid them in full. But a week before each departure, they called to tell me they were canceling for ??lack of interest.? It was very aggravating because each time, I had to go through a lot to get the days off from work.

Eventually, I did travel with L&M on a one-day outlet shopping trip to PA?. of which I expected to be transported in the standard 50 seat tour bus. Instead I was picked up in an old, dirty, musty smelling, 10 seat passenger van! Including myself, there were a total of 7 passengers. There was no leader/tour guide, only the driver (who was Chinese and spoke very little English). And, there were also no seat belts for the passengers either.

The final straw with L&M came a few months later when I called to ask some questions about their trip to Block Island. A rude btich named June was so curt and snooty with me that I hung up on her and decided never use L&M again.

Pros: they offer a lot of trips

Cons: they cancel a lot of trips

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I've went on numerous trips with my mother on L&M tours since 2002. I don't like that they disreguarded the pick up stop at Avuenue U. Now we have to wait for the bus for one hour to come infront of Dunkin Donuts in Bay Ridge. Niagara Falls was my favorite trip with them. I also don't like that they rush you and it's all over so fast, and arrive home before dusk, tryingto beat traffic. I traveled many places on the eastern seaboard with them. Some of the people aren't so friendly and nice, and are mostly to themselves. The tour guide Qua is very funny and entertaining and plays, DVD's, music, and trivia..... He hands out, lollipops, pens, and upcomming tour books for the passengers. The last day tour I was on was on June 12th, 2009 to the Philadelphia Jewish Museum. A very big dissapointment, a chunk part of it was closed and will reopen in the fall of next year 2010. We saw the temple though. Many people were VERY dissappointed!!!!!!!!!!
Not cool. We had to leave early, not good either. We got to see the Liberty Bell, Independence Hall, and a historical Tour of Philadelphia, which is village-like and old fashioned. The kosher lunch was terrible. And to top things off this six year old boy wouldn't stop following me all day long. He followed me everywhere I went. He was cute, but wouldn't leave me alone. What a nuissance. His snobby granny couldn't controll him. He even followed me into the ladies room, how embarrassing. Otherwise I took photos for memory. Security was tight and strict. I also enjoyed the Penn Dutch Amish Country, and the resturaunt good and plenty has the best food and churned butter. Lots of cool experiences come with these tours.

1
★★★☆☆

I've went on numerous trips with my mother on L&M tours since 2002. I don't like that they disreguarded the pick up stop at Avuenue U. Now we have to wait for the bus for one hour to come infront of Dunkin Donuts in Bay Ridge. Niagara Falls was my favorite trip with them. I also don't like that they rush you and it's all over so fast, and arrive home before dusk, tryingto beat traffic. I traveled many places on the eastern seaboard with them. Some of the people aren't so friendly and nice, and are mostly to themselves. The tour guide Qua is very funny and entertaining and plays, DVD's, music, and trivia..... He hands out, lollipops, pens, and upcomming tour books for the passengers. The last day tour I was on was on June 12th, 2009 to the Philadelphia Jewish Museum. A very big dissapointment, a chunk part of it was closed and will reopen in the fall of next year 2010. We saw the temple though. Many people were VERY dissappointed!!!!!!!!!!
Not cool. We had to leave early, not good either. We got to see the Liberty Bell, Independence Hall, and a historical Tour of Philadelphia, which is village-like and old fashioned. The kosher lunch was terrible. And to top things off this six year old boy wouldn't stop following me all day long. He followed me everywhere I went. He was cute, but wouldn't leave me alone. What a nuissance. His snobby granny couldn't controll him. He even followed me into the ladies room, how embarrassing. Otherwise I took photos for memory. Security was tight and strict. I also enjoyed the Penn Dutch Amish Country, and the resturaunt good and plenty has the best food and churned butter. Lots of cool experiences come with these tours.

Pros: They go educational places with adventure

Cons: Trips are cut short

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Went on a 1 day trip with L&M to Peddler's Village/New Hope PA in May 09 and it was absolutely HORRENDOUS! Boarded the bus at 8am, and about a half hour later, the bus breaks down. Had to pull over 6 TIMES along a highway so the driver (a Chinese guy who couldn't speak a word of English) could get out and fix the problem. Each stop lasted 20-30 minutes, leaving us stuck on a long highway (in the pouring rain) with no rest stops. The 45+ passengers were forced to use the bathroom on the bus. Eventually the entire bus started smelling of human waste because the engine had to be turned off while the driver was working on it... thus no bathroom ventilation or air condition. Eventually the passenger's patience wore thin, and they started yelling at the tour guide (a moron named Gerry) to call for another bus. Gerry finally made the call and we ended up making it to a remote gas station at 12:30 pm, where we waited an HOUR for a new bus (and driver) to show up. We FINALLY get on the new bus. Since it was now 1:30 pm and half the day was over with (hardly enough time to sightsee), a majority of the passengers demanded to be taken back to NY, but Gerry said: "No, you either continue with the trip or stay and wait for the broken bus to be fixed." The passengers went BERSERK! Having no real choice, they stayed on the bus and we arrived at Peddlers Village just before 2 pm. We stayed there for an hour and a half, and went on to New Hope where we stayed for 1 hour, before starting the drive back home at 5 pm. On the way home, some of the passengers got into an altercation, screaming and yelling. Yet, Gerry did NOTHING to intervene. He just sat there with his wife, afraid to say or do anything. The bus driver was forced to take control and threatened to stop the bus if they didn't settle down. I called L&M the next day to complain and spoke to a woman named Francesca, who could have cared less about what happened. Couldn't wait to get me off the phone. No apology. No nothing. A week later I get a letter in the mail with a lousy $5 coupon off my next trip. A coupon I won't be using, because I will never travel with L&M again. Obviously, its understandable that buses break down and things happen. But as the tour guide, Gerry should have taken charge and called for a new bus the SECOND time we had to pull over! Not the SIXTH time.... and at the URGING of angry passengers! What would have been a minor glitch, turned into a horror show! Gerry's ineptness, complacency, and fear of calling the boss for a new bus, made the entire trip absolutely AGONIZING. And I find it INSULTING that L&M thinks $5 will make me happy after sitting on a bus for 10 hours, and only getting 2.5 hours of sightseeing. I have gone on a few trips with L&M in the past and ignored some of their questionable practices: 1) Drivers talk non-stop on their BlueTooth's WHILE DRIVING; 2) Qua, the OWNER of L&M yelled at a passenger who told him the driver missed the exit. Qua yelled into the microphone "No one is perfect, only GOD is perfect! Then went into an embarrassing rant about God and religion. 3) L&M cancels a lot of their trips, saying: "there isn't enough interest." Apparently these were all warning signs of a poorly run company.... signs that I ignored until the Peddlers Village trip.

0
★☆☆☆☆

Went on a 1 day trip with L&M to Peddler's Village/New Hope PA in May 09 and it was absolutely HORRENDOUS! Boarded the bus at 8am, and about a half hour later, the bus breaks down. Had to pull over 6 TIMES along a highway so the driver (a Chinese guy who couldn't speak a word of English) could get out and fix the problem. Each stop lasted 20-30 minutes, leaving us stuck on a long highway (in the pouring rain) with no rest stops. The 45+ passengers were forced to use the bathroom on the bus. Eventually the entire bus started smelling of human waste because the engine had to be turned off while the driver was working on it... thus no bathroom ventilation or air condition. Eventually the passenger's patience wore thin, and they started yelling at the tour guide (a moron named Gerry) to call for another bus. Gerry finally made the call and we ended up making it to a remote gas station at 12:30 pm, where we waited an HOUR for a new bus (and driver) to show up. We FINALLY get on the new bus. Since it was now 1:30 pm and half the day was over with (hardly enough time to sightsee), a majority of the passengers demanded to be taken back to NY, but Gerry said: "No, you either continue with the trip or stay and wait for the broken bus to be fixed." The passengers went BERSERK! Having no real choice, they stayed on the bus and we arrived at Peddlers Village just before 2 pm. We stayed there for an hour and a half, and went on to New Hope where we stayed for 1 hour, before starting the drive back home at 5 pm. On the way home, some of the passengers got into an altercation, screaming and yelling. Yet, Gerry did NOTHING to intervene. He just sat there with his wife, afraid to say or do anything. The bus driver was forced to take control and threatened to stop the bus if they didn't settle down. I called L&M the next day to complain and spoke to a woman named Francesca, who could have cared less about what happened. Couldn't wait to get me off the phone. No apology. No nothing. A week later I get a letter in the mail with a lousy $5 coupon off my next trip. A coupon I won't be using, because I will never travel with L&M again. Obviously, its understandable that buses break down and things happen. But as the tour guide, Gerry should have taken charge and called for a new bus the SECOND time we had to pull over! Not the SIXTH time.... and at the URGING of angry passengers! What would have been a minor glitch, turned into a horror show! Gerry's ineptness, complacency, and fear of calling the boss for a new bus, made the entire trip absolutely AGONIZING. And I find it INSULTING that L&M thinks $5 will make me happy after sitting on a bus for 10 hours, and only getting 2.5 hours of sightseeing. I have gone on a few trips with L&M in the past and ignored some of their questionable practices: 1) Drivers talk non-stop on their BlueTooth's WHILE DRIVING; 2) Qua, the OWNER of L&M yelled at a passenger who told him the driver missed the exit. Qua yelled into the microphone "No one is perfect, only GOD is perfect! Then went into an embarrassing rant about God and religion. 3) L&M cancels a lot of their trips, saying: "there isn't enough interest." Apparently these were all warning signs of a poorly run company.... signs that I ignored until the Peddlers Village trip.

Pros: affordable

Cons: not customer friendly

 

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