Stuart Thomas Manor

★★★☆☆
  • 2143 Boundary AveUnit A

    Farmingdale, NY 11735

    Map & Directions
  • 516-845-1151

About Stuart Thomas Manor

Categories
Details

Food

Food
More choices in Farmingdale:
Resultset_next

Pizza Hut - Closed

65 Western Ave Augusta, ME

Resultset_next

KFC

215 Western Ave Augusta, AR

3.0 5
Hi! Sign in to let us know how Stuart Thomas Manor was?
Write a Review
.

The staff, management, and owner at this establishment simply had no regard for our wedding, and I would never recommend this hall to anyone, for any function. From the beginning, dealing with a manager named Judy, was a horrible experience. She was rude from the first conversation I had with her. I had set up and put a deposit on the wedding with another manager, who was a family friend, and the reason we chose this establishment: we felt our wedding would be dealt with the utmost care. Because the date of the wedding was so far off, we did not discuss any details pertaining to food choices, linens, centerpieces, cakes, or payment due dates. Two months before the wedding, our family friend had to leave work all together for personal reasons, so we had to start dealing with Judy. No one from the Manor called me until the last week of October, when the reception was set for November 17th. I missed the call and it took me a couple weeks to return their call, in the meantime I received no further attempts from them to contact me. When we finally spoke, Judy wanted a head count and full payment for the reception. This had not been discussed and I assumed due to my past experiences at other catering halls an exact head count would be taken that night and we would pay at the end. I explained this to her and she gave me an attitude saying they need half of the money a month before and then full payment two weeks before. I said that maybe she should have tried to reach me sooner, this was not my problem and we would pay the day of as my husband and I had been planning. At this point, it was also too late for me to go in and actually physically see linen colors and such, so I had to tell her over the phone what I wanted without knowing what it would actually look like.
The night before the reception I went to the hall to set up center pieces so the staff just had to put them on the tables and also to see the linen colors, as well as drop off items for the tables and the welcome table. That night, she again asked me if I had the full payment for the reception and when I said that I did not I was paying her the next day as I had already told her, she gave me an attitude and told me she didnt understand what the difference was between Friday or Saturday. She also made it clear that what we were doing was an inconvenience. She also did not have the linen color I requested because they dont keep linens on sight, they order them when needed; ultimately I had mismatching aqua colors for the chair wraps and napkins. She made this seem like it was my fault. In the end, I left instructions with her for what I wanted done with the welcome table and the dinner tables.
Our reception was to be from 7:30pm to 12:30am. I arrived at exactly 7:30 to find all my guests milling about in the lobby, and seeing staff members carrying dissembled (ruined) center pieces, and other items for the tables into the hall. They were not set up at all when we arrived; the hall was a mess and opened 20 minutes late. The DJ had to tell the staff to clean mud off the floor and put their uniforms on. The chairs had the wrong color covers and the chair ties looked horrible because they were tied so hurriedly, the centerpieces were ruined, there were no napkins out and folded with starfish as I had asked, the welcome table was set up wrong and missing things I had brought for it, there was no pen put out for the guests to sign our book, the cake was not put out with our serving utensils until I asked where it was, the cake was wrong when it came out, our champagne glasses were not put at our seats, the bridal suite had dirty dishes in it that were never cleaned up throughout the night. I was also informed that Judy went to our family friend who was a guest at our reception to ask him about our contract and the agreed upon payment; quite frankly this appalled me.
At the end, all they did for us was keep the bar open for an additional 15 minutes and they still demanded full payment. When we went back the next day, a champagne glass had been broken and vases from the centerpieces were missing. I tried contacting the owner multiple times afterwards to speak with her and give her a chance to make things right, and she never returned my phone calls.
Overall, I do not think we could have had a worse reception experience if the person in charge had put in effort to ruin it.

1
★☆☆☆☆

The staff, management, and owner at this establishment simply had no regard for our wedding, and I would never recommend this hall to anyone, for any function. From the beginning, dealing with a manager named Judy, was a horrible experience. She was rude from the first conversation I had with her. I had set up and put a deposit on the wedding with another manager, who was a family friend, and the reason we chose this establishment: we felt our wedding would be dealt with the utmost care. Because the date of the wedding was so far off, we did not discuss any details pertaining to food choices, linens, centerpieces, cakes, or payment due dates. Two months before the wedding, our family friend had to leave work all together for personal reasons, so we had to start dealing with Judy. No one from the Manor called me until the last week of October, when the reception was set for November 17th. I missed the call and it took me a couple weeks to return their call, in the meantime I received no further attempts from them to contact me. When we finally spoke, Judy wanted a head count and full payment for the reception. This had not been discussed and I assumed due to my past experiences at other catering halls an exact head count would be taken that night and we would pay at the end. I explained this to her and she gave me an attitude saying they need half of the money a month before and then full payment two weeks before. I said that maybe she should have tried to reach me sooner, this was not my problem and we would pay the day of as my husband and I had been planning. At this point, it was also too late for me to go in and actually physically see linen colors and such, so I had to tell her over the phone what I wanted without knowing what it would actually look like.
The night before the reception I went to the hall to set up center pieces so the staff just had to put them on the tables and also to see the linen colors, as well as drop off items for the tables and the welcome table. That night, she again asked me if I had the full payment for the reception and when I said that I did not I was paying her the next day as I had already told her, she gave me an attitude and told me she didnt understand what the difference was between Friday or Saturday. She also made it clear that what we were doing was an inconvenience. She also did not have the linen color I requested because they dont keep linens on sight, they order them when needed; ultimately I had mismatching aqua colors for the chair wraps and napkins. She made this seem like it was my fault. In the end, I left instructions with her for what I wanted done with the welcome table and the dinner tables.
Our reception was to be from 7:30pm to 12:30am. I arrived at exactly 7:30 to find all my guests milling about in the lobby, and seeing staff members carrying dissembled (ruined) center pieces, and other items for the tables into the hall. They were not set up at all when we arrived; the hall was a mess and opened 20 minutes late. The DJ had to tell the staff to clean mud off the floor and put their uniforms on. The chairs had the wrong color covers and the chair ties looked horrible because they were tied so hurriedly, the centerpieces were ruined, there were no napkins out and folded with starfish as I had asked, the welcome table was set up wrong and missing things I had brought for it, there was no pen put out for the guests to sign our book, the cake was not put out with our serving utensils until I asked where it was, the cake was wrong when it came out, our champagne glasses were not put at our seats, the bridal suite had dirty dishes in it that were never cleaned up throughout the night. I was also informed that Judy went to our family friend who was a guest at our reception to ask him about our contract and the agreed upon payment; quite frankly this appalled me.
At the end, all they did for us was keep the bar open for an additional 15 minutes and they still demanded full payment. When we went back the next day, a champagne glass had been broken and vases from the centerpieces were missing. I tried contacting the owner multiple times afterwards to speak with her and give her a chance to make things right, and she never returned my phone calls.
Overall, I do not think we could have had a worse reception experience if the person in charge had put in effort to ruin it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great food and service at very good prices. The effort was definitely there to make sure that our event went as smoothly as possible. Would definitely recommend it to our friends and family.

4
★★★★☆

Great food and service at very good prices. The effort was definitely there to make sure that our event went as smoothly as possible. Would definitely recommend it to our friends and family.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I had my daughters sweet sixteen last week ( march 2011 ) here. It was a party of 80 people and they were very understaffed. Only three people working the whole party. All management left by 830. The party was supossed to end at 1130, but by 1105 they turned the lights on and said the party was over. Most of the dishes were not cleared until 11 afrer cake and dinner was over. They ran out of chicken parm and we had to wait 15 minutes for a new tray, and on top of that there was one person serving. I had to serve my guests. To top the night off a waiter working a different party there dropped a bottle of wine outside our door and took 45 minutes to clean up the glass, i had to search for somebody to do it, many of our guests were barefoot from dancing. The only positive thing was the food was good, and the dj was excellent, but i definitely would not recommend this place. When we called the owner with our concerns, we got no satisfaction whatsoever.

2
★★☆☆☆

I had my daughters sweet sixteen last week ( march 2011 ) here. It was a party of 80 people and they were very understaffed. Only three people working the whole party. All management left by 830. The party was supossed to end at 1130, but by 1105 they turned the lights on and said the party was over. Most of the dishes were not cleared until 11 afrer cake and dinner was over. They ran out of chicken parm and we had to wait 15 minutes for a new tray, and on top of that there was one person serving. I had to serve my guests. To top the night off a waiter working a different party there dropped a bottle of wine outside our door and took 45 minutes to clean up the glass, i had to search for somebody to do it, many of our guests were barefoot from dancing. The only positive thing was the food was good, and the dj was excellent, but i definitely would not recommend this place. When we called the owner with our concerns, we got no satisfaction whatsoever.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Was really surprised at the beautiful affair we attended here. The food was absolutely delicious, well prepared and well served. The Cocktail hour had incredible food and the drinks were top shelf.

4
★★★★☆

Was really surprised at the beautiful affair we attended here. The food was absolutely delicious, well prepared and well served. The Cocktail hour had incredible food and the drinks were top shelf.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The Stuart Thomas Manor is a very nice place to hold a smaller special occassion, such as a sweet 16 or anniversary party, not for big occassions like weddings, although I have seen it done.

The food is good and the staff is very friendly.

4
★★★★☆

The Stuart Thomas Manor is a very nice place to hold a smaller special occassion, such as a sweet 16 or anniversary party, not for big occassions like weddings, although I have seen it done.

The food is good and the staff is very friendly.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Stuart Thomas Manor, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review