Jeff's Computer Repair

★★★☆☆
  • 1 E Main St

    Webster, NY 14580

    Map & Directions
  • 585-265-2550

About Jeff's Computer Repair

Hours
Mon-Fri 9am-6pm, Sat 9am-4pm
3.2 5
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Horrible business. I don't know what has changed since these posititve review from 2007, but I agree with Hello S.

My experience: We took a new computer here that was having charging issues. The staff conducted a full diagnosis which they charged $75 for and found no other problems. They said it would only take a week, but my computer was there around 3 weeks. When we went to pick it up, the screen was blank when you turned it on. After a couple days the staff determined they had mistakenly fried the motherboard. They offered to pay for a new one and have it installed. They even said they would expedite the shipping so I could have it back by the end of the week.

After several days no one called me back so I contacted the owner Jeff. He told me the part had not even been ordered because we had not paid for it. When I tried to explain that it was his employees who damaged the computer, he told me I was "an idiot who knew nothing about computers" and that he was not paying for the new motherboard. He also said these things "happen all the time at his store because his staff is dealing with delicate parts." Finally, he offered to pay for half the motherboard, but still charged for all the poor labor. I wasn't happy with that.

He gave me back a computer that doesn't even work now and charged my credit card almost $200. He never put in the new motherboard. You have been warned. He scams people.

1
★☆☆☆☆

Horrible business. I don't know what has changed since these posititve review from 2007, but I agree with Hello S.

My experience: We took a new computer here that was having charging issues. The staff conducted a full diagnosis which they charged $75 for and found no other problems. They said it would only take a week, but my computer was there around 3 weeks. When we went to pick it up, the screen was blank when you turned it on. After a couple days the staff determined they had mistakenly fried the motherboard. They offered to pay for a new one and have it installed. They even said they would expedite the shipping so I could have it back by the end of the week.

After several days no one called me back so I contacted the owner Jeff. He told me the part had not even been ordered because we had not paid for it. When I tried to explain that it was his employees who damaged the computer, he told me I was "an idiot who knew nothing about computers" and that he was not paying for the new motherboard. He also said these things "happen all the time at his store because his staff is dealing with delicate parts." Finally, he offered to pay for half the motherboard, but still charged for all the poor labor. I wasn't happy with that.

He gave me back a computer that doesn't even work now and charged my credit card almost $200. He never put in the new motherboard. You have been warned. He scams people.

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Jeff's computer service sucks.

If you don't want to read below, don't. Just DO NOT use Jeff's Computer Service.

Well ok, here's the deal. Are you approximately 60 to 80 years old? Do you have grandchildren? Do you use the amazing browser known as internet explorer? Are you on http://aol.com? Are you using dialup or frontier dsl? If so, jeff's computer service is probably right for you! Maybe they can help rid your 7 year old dell desktop of all the crapware, spyware, and viruses you have inadvertently installed over the years.

All joking aside, here's my experience with them:

Basically the internal dvd-drive/cd-burner (slot load) for my dell laptop crapped out on me and I had them order a new one for me. Every other part I would usually order myself but I couldn't find what I needed on Dell's support website so I had them order it for me. In retrospect this was a bad decision and I've since found a nice 3rd-party-dell-laptop-parts-vendor-website.

Jeff: "it's 150 dollars and this includes installation."

So, the drive came in 2 days late [in other words, two days after he said it would come in]. Whatever. not a big deal. I went in one afternoon to pick it up and get it installed in my laptop.

I ended up doing the entire installation (myself) in the back room. The guy they had working there (really nice kid by the way, and it's clear he knows some things about computers, i have no complaints about him) was a little hesistant on taking apart my laptop. It's clear he had never taken apart a dell xps laptop before, because he started off by removing a crap-ton of unnecessary screws from the bottom of the laptop, started off removing the harddrive for no reason, but most importantly just started without thinking. HELLO -- it's called ESD = ELECTROSTATIC DISCHARGE. you need to begin by grounding the motherboard by pressing the power button and touching metal occasionally. you can damage crap if you don't. he also asked me what he needed to remove and i was like screw it i'll do this (i had done it before). to be fair, you have to remove a LOT just to get to the internal dvd+-Rw to remove it.

to make a long story short, i asked for some consideration on the installation cost and Jeff's secretary up front lady / whatever she does was a complete B about the whole thing, and Jeff ignored me the whole time. He literally didn't speak to me the whole time I was there.

To make a short story long (lol) , I paid 150 dollars for a drive i later come to find out cost around 70 bucks to buy from a 3rd party dell parts vendor website.

150-70 = 80 bucks. Let's call 50 bucks of that 80 bucks 'installation cost' and 30 bucks of that 80 bucks normal markup. I asked for some consideration, a small percentage off, on the installation cost since I ended up installing the entire drive. They argued it was a done deal since i had already paid (of course they charged my credit card the day i placed the phone call inquiring about the drive).

The secretary lady: "you're all set. you're all set. you're all set. you're all set. you're all set. you're all set. you're all set." (literally that many times)

on top of all of this *Insert cuss word here*, im pretty sure the optical drive is a refurbished unit, had scratches on it and makes some really funny noises in the process of reading discs.

it's literally been over a week since this happened and i'm still mad. over charging, bad customer experience, possibly refurbished unit, horrible customer service, installation guy who (while nice) should have had the gosh-darn SERVICE MANUAL in front of him if he had never taken apart a slotload drive from a dell xps before (it isn't easy). AND LEARN TO GROUND THE FREAKING MOTHERBOARD AAAAAAAAAAAAAAAAAAAAH. Electrons are nasty creatures.

THERE IS JUST SO MUCH FAIL HERE. if i keep away only one customer from using them, i will sleep better at night and feel that all is right with the world. maybe i should fix your computer for free just to prevent you from using them? Only if you have a PC desktop or laptop, though. i hate macs.

that is all.

ok i lied, there's more. i mean really: ALL THEY HAD TO DO WAS KNOCK OFF 5 BUCKS OFF THE 'INSTALLATION COST.' it's not about the money, it's about the principle of the thing, and them being aholes (jeff and secretary lady, not installation guy he's cool)

1
★☆☆☆☆

Jeff's computer service sucks.

If you don't want to read below, don't. Just DO NOT use Jeff's Computer Service.

Well ok, here's the deal. Are you approximately 60 to 80 years old? Do you have grandchildren? Do you use the amazing browser known as internet explorer? Are you on http://aol.com? Are you using dialup or frontier dsl? If so, jeff's computer service is probably right for you! Maybe they can help rid your 7 year old dell desktop of all the crapware, spyware, and viruses you have inadvertently installed over the years.

All joking aside, here's my experience with them:

Basically the internal dvd-drive/cd-burner (slot load) for my dell laptop crapped out on me and I had them order a new one for me. Every other part I would usually order myself but I couldn't find what I needed on Dell's support website so I had them order it for me. In retrospect this was a bad decision and I've since found a nice 3rd-party-dell-laptop-parts-vendor-website.

Jeff: "it's 150 dollars and this includes installation."

So, the drive came in 2 days late [in other words, two days after he said it would come in]. Whatever. not a big deal. I went in one afternoon to pick it up and get it installed in my laptop.

I ended up doing the entire installation (myself) in the back room. The guy they had working there (really nice kid by the way, and it's clear he knows some things about computers, i have no complaints about him) was a little hesistant on taking apart my laptop. It's clear he had never taken apart a dell xps laptop before, because he started off by removing a crap-ton of unnecessary screws from the bottom of the laptop, started off removing the harddrive for no reason, but most importantly just started without thinking. HELLO -- it's called ESD = ELECTROSTATIC DISCHARGE. you need to begin by grounding the motherboard by pressing the power button and touching metal occasionally. you can damage crap if you don't. he also asked me what he needed to remove and i was like screw it i'll do this (i had done it before). to be fair, you have to remove a LOT just to get to the internal dvd+-Rw to remove it.

to make a long story short, i asked for some consideration on the installation cost and Jeff's secretary up front lady / whatever she does was a complete B about the whole thing, and Jeff ignored me the whole time. He literally didn't speak to me the whole time I was there.

To make a short story long (lol) , I paid 150 dollars for a drive i later come to find out cost around 70 bucks to buy from a 3rd party dell parts vendor website.

150-70 = 80 bucks. Let's call 50 bucks of that 80 bucks 'installation cost' and 30 bucks of that 80 bucks normal markup. I asked for some consideration, a small percentage off, on the installation cost since I ended up installing the entire drive. They argued it was a done deal since i had already paid (of course they charged my credit card the day i placed the phone call inquiring about the drive).

The secretary lady: "you're all set. you're all set. you're all set. you're all set. you're all set. you're all set. you're all set." (literally that many times)

on top of all of this *Insert cuss word here*, im pretty sure the optical drive is a refurbished unit, had scratches on it and makes some really funny noises in the process of reading discs.

it's literally been over a week since this happened and i'm still mad. over charging, bad customer experience, possibly refurbished unit, horrible customer service, installation guy who (while nice) should have had the gosh-darn SERVICE MANUAL in front of him if he had never taken apart a slotload drive from a dell xps before (it isn't easy). AND LEARN TO GROUND THE FREAKING MOTHERBOARD AAAAAAAAAAAAAAAAAAAAH. Electrons are nasty creatures.

THERE IS JUST SO MUCH FAIL HERE. if i keep away only one customer from using them, i will sleep better at night and feel that all is right with the world. maybe i should fix your computer for free just to prevent you from using them? Only if you have a PC desktop or laptop, though. i hate macs.

that is all.

ok i lied, there's more. i mean really: ALL THEY HAD TO DO WAS KNOCK OFF 5 BUCKS OFF THE 'INSTALLATION COST.' it's not about the money, it's about the principle of the thing, and them being aholes (jeff and secretary lady, not installation guy he's cool)

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1 out of 1 people found this review helpful.

.

I have used Jeff several times and have never felt overcharged. The people are friendly and offer free advice which is a nice change. When my son filled our computer with over 1,000 differnt viruses Jeff's repaired it for a reasonable price and even installed some programs for no charge.

5
★★★★★

I have used Jeff several times and have never felt overcharged. The people are friendly and offer free advice which is a nice change. When my son filled our computer with over 1,000 differnt viruses Jeff's repaired it for a reasonable price and even installed some programs for no charge.

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We were at the end of our rope with our computer and couldn't figure out what was wrong with it. We finally took it up to Jeff and although it was a while before we got it back, we were thrilled with the results.

4
★★★★☆

We were at the end of our rope with our computer and couldn't figure out what was wrong with it. We finally took it up to Jeff and although it was a while before we got it back, we were thrilled with the results.

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When my laptop hard drive crash, Jeffs Computer Service came to the rescue! They were able to recover my lost data, install a new drive, and help me prevent future crashes (new anti-virus software set-up), all within 2 days! Highly recommend them---reasonable price too.

5
★★★★★

When my laptop hard drive crash, Jeffs Computer Service came to the rescue! They were able to recover my lost data, install a new drive, and help me prevent future crashes (new anti-virus software set-up), all within 2 days! Highly recommend them---reasonable price too.

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