Bridal Suite

★★★☆☆
  • 2449 Middle Country RdUnit A

    Centereach, NY 11720

    Map & Directions
  • 631-585-6040

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I bought my wedding gown and bridesmaids dresses here and was so impressed by their staff. Everyone was so nice and really knew their stuff. I had so many questions and they had every answer and really made me feel comfortable. I went to

3
★★★★★

I bought my wedding gown and bridesmaids dresses here and was so impressed by their staff. Everyone was so nice and really knew their stuff. I had so many questions and they had every answer and really made me feel comfortable. I went to

.

Bought my wedding dress there and they ordered me 1 size too big. I was so frustrated and some of my bridesmaid dresses were not ordered right. I went to Rosies tailoring in Centereach and they were able to fix the dresses in time for the

3
★★★★★

Bought my wedding dress there and they ordered me 1 size too big. I was so frustrated and some of my bridesmaid dresses were not ordered right. I went to Rosies tailoring in Centereach and they were able to fix the dresses in time for the

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My experience at this establishment was a nightmare. I was part of a bridal party consisting of myself and 4 other women. We all went to the shop to be measured so that the dresses could be ordered precisely. Weeks later, I received my

3
★★★★★

My experience at this establishment was a nightmare. I was part of a bridal party consisting of myself and 4 other women. We all went to the shop to be measured so that the dresses could be ordered precisely. Weeks later, I received my

.

No one should ever get treated this way. I ordered my dress and bridesmaid dresses from here and have regretted it ever since. If you would like to shop at a store where their policy is ??The customer is always wrong?, then shop here.
Not one of my bridesmaids was measured correctly, they ordered the wrong dress for me and then yelled at my mother when she called to check the status of the new one, they fitted me incorrectly and the icing on the cake- they sewed my bustle completely wrong and blamed me! Apparently I have been married several times before and have a great deal of experience with bustles plus I am an experienced wedding dress seamstress (I am neither). I had to research bustles to find one done correctly to show them how to do it. I had asked them to fix my bustle and all they could say was- we generally charge for extra alterations to bustles and continued to say that I told them to sew it this way. The nerve! So I told them to undo what they did and don??t touch another thing. Charge me extra to fix their mistake!!! And don??t think that talking to the owner will get you any where, he must be the one teaching the staff to act this way. I have never met a business owner clearly never took business ethics 101. He actually agreed the bustled was wrong but did not apologize, did not offer a discount, nothing but get on board with the seamstress to ensure that it was my mistake. I, obviously, forced her at gun point to sew my dress incorrectly. WTF!

0
★☆☆☆☆

No one should ever get treated this way. I ordered my dress and bridesmaid dresses from here and have regretted it ever since. If you would like to shop at a store where their policy is ??The customer is always wrong?, then shop here.
Not one of my bridesmaids was measured correctly, they ordered the wrong dress for me and then yelled at my mother when she called to check the status of the new one, they fitted me incorrectly and the icing on the cake- they sewed my bustle completely wrong and blamed me! Apparently I have been married several times before and have a great deal of experience with bustles plus I am an experienced wedding dress seamstress (I am neither). I had to research bustles to find one done correctly to show them how to do it. I had asked them to fix my bustle and all they could say was- we generally charge for extra alterations to bustles and continued to say that I told them to sew it this way. The nerve! So I told them to undo what they did and don??t touch another thing. Charge me extra to fix their mistake!!! And don??t think that talking to the owner will get you any where, he must be the one teaching the staff to act this way. I have never met a business owner clearly never took business ethics 101. He actually agreed the bustled was wrong but did not apologize, did not offer a discount, nothing but get on board with the seamstress to ensure that it was my mistake. I, obviously, forced her at gun point to sew my dress incorrectly. WTF!

Pros: None

Cons: Everything

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We were initially impressed with the sales person who waited on us and my daughter found the dress of her dreams. When we came back to pick up the dress, the person who we bought it from no longer worked there. My daughter lived out of state and had to fly in for fittings. The alteration staff was also a problem. The person who originally fitted the dress went in the hospital and couldn't finish the alteration. The new seamstress was nice but the dress never fit exactly right. The manager, John, tried to accomodate my daughter's schedule - but made it seem like quite an effort. The bridesmaid's dresses were all fine.

3
★★★☆☆

We were initially impressed with the sales person who waited on us and my daughter found the dress of her dreams. When we came back to pick up the dress, the person who we bought it from no longer worked there. My daughter lived out of state and had to fly in for fittings. The alteration staff was also a problem. The person who originally fitted the dress went in the hospital and couldn't finish the alteration. The new seamstress was nice but the dress never fit exactly right. The manager, John, tried to accomodate my daughter's schedule - but made it seem like quite an effort. The bridesmaid's dresses were all fine.

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.

When my daughter and I stopped in to make an appointment to see some bridal gowns we waited politely for someone to approach us. (There were other people there being shown dresses) After 10 minutes of waiting with no one noticing that we were not being helped, I made eye contact with a saleswoman and signaled that we just wanted to make an appointment. She smiled and after 5 more minutes of standing there, my daughter and I left. We went to Patchogue where we found just what she wanted.

1
★☆☆☆☆

When my daughter and I stopped in to make an appointment to see some bridal gowns we waited politely for someone to approach us. (There were other people there being shown dresses) After 10 minutes of waiting with no one noticing that we were not being helped, I made eye contact with a saleswoman and signaled that we just wanted to make an appointment. She smiled and after 5 more minutes of standing there, my daughter and I left. We went to Patchogue where we found just what she wanted.

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I just got married this summer. I used the Bridal suite for my gown, My bridesmaids and both mothers. Everything came in on time or earlier. The alterations were perfect. The customer service was great all the girls were so friendly an helpful. I felt and look like a princes on our wedding day. I would recommend them to everyone!!

2
★★★★★

I just got married this summer. I used the Bridal suite for my gown, My bridesmaids and both mothers. Everything came in on time or earlier. The alterations were perfect. The customer service was great all the girls were so friendly an helpful. I felt and look like a princes on our wedding day. I would recommend them to everyone!!

Pros: customer service

Cons: none I can think of

.

My dress was promised by a certain date and it did not come in......
they kept telling me oh, it will be here tomorrow. I have to constantly call THEM to follow up and when i do, i'm advised that the shipping got "put off" again and it will be here the following day.... I'm very upset. Also, the manager has absolutely no sense of urgency about the situation and not once did i get an apology!!! I will never do business with them again. Unfortunately i am stuck with them for the time being.

0
★☆☆☆☆

My dress was promised by a certain date and it did not come in......
they kept telling me oh, it will be here tomorrow. I have to constantly call THEM to follow up and when i do, i'm advised that the shipping got "put off" again and it will be here the following day.... I'm very upset. Also, the manager has absolutely no sense of urgency about the situation and not once did i get an apology!!! I will never do business with them again. Unfortunately i am stuck with them for the time being.

Pros: none

Cons: everything!!!

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If I could give the Bridal Suite less than 1 star I would. Our entire wedding party had numerous problems with this shop.

I suspect that they measure incorrectly to ensure that extensive alterations need to be done (at their shop, of course). My dress was at least one size too big (note: their measurements turned out to be about 1-3 inches larger than my actual measurements), my sister's was also too large (and they actually wanted to give her a larger size), and they insisted my cousin get a larger size (even though she had just given birth and it was clear that she'd be smaller come wedding time). I understand that it's easier to alter a dress that's bigger than smaller, but I don't think you need to go up dress sizes to do this.

In addition to the measurement issue, there were other problems, including them trying to bill my sister twice and giving another bridesmaid the wrong swatch to dye her shoes to.

Some of these issues could have been rectified if their staff had any professionalism, but instead concerns were handled with incompetence and rudeness.

In short, I hope never to have to deal with this shop again and would never recommend it to anybody.

0
★☆☆☆☆

If I could give the Bridal Suite less than 1 star I would. Our entire wedding party had numerous problems with this shop.

I suspect that they measure incorrectly to ensure that extensive alterations need to be done (at their shop, of course). My dress was at least one size too big (note: their measurements turned out to be about 1-3 inches larger than my actual measurements), my sister's was also too large (and they actually wanted to give her a larger size), and they insisted my cousin get a larger size (even though she had just given birth and it was clear that she'd be smaller come wedding time). I understand that it's easier to alter a dress that's bigger than smaller, but I don't think you need to go up dress sizes to do this.

In addition to the measurement issue, there were other problems, including them trying to bill my sister twice and giving another bridesmaid the wrong swatch to dye her shoes to.

Some of these issues could have been rectified if their staff had any professionalism, but instead concerns were handled with incompetence and rudeness.

In short, I hope never to have to deal with this shop again and would never recommend it to anybody.

Pros: None that I know of.

Cons: Inability to measure correctly, terrible customer service

 

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