Fireplace Fashions

★★★☆☆
Warmth, Function & Style
  • 1936 Hudson Ave

    Rochester, NY 14617

    Map & Directions
  • 585-266-8967

Home & Garden

Home & Garden
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I had to take a ticket at the counter, with unfriendly people standing behind it

3
★★★★★

I had to take a ticket at the counter, with unfriendly people standing behind it

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Fashionable Fireplaces has the worst customer service I have ever encountered. They have failed to communicate in a timely manner, been slow to provide service and today John came into my home for a service call and proceeded to swear at me, throw the box containing my motherboard and yell at both myself and my husband. When I called the main office to discuss my concerns Jack and his wife proceeded to yell and scream at me, use explatives, and inform me that though my parts are under warranty, that now I "would have to pay". Needless to say, I would not recommend this company, I would not let them into your homes. This family demonstrated very similar behaviors and attitudes to another "customer" just last week...we have both filed BBB complaints.

1
★☆☆☆☆

Fashionable Fireplaces has the worst customer service I have ever encountered. They have failed to communicate in a timely manner, been slow to provide service and today John came into my home for a service call and proceeded to swear at me, throw the box containing my motherboard and yell at both myself and my husband. When I called the main office to discuss my concerns Jack and his wife proceeded to yell and scream at me, use explatives, and inform me that though my parts are under warranty, that now I "would have to pay". Needless to say, I would not recommend this company, I would not let them into your homes. This family demonstrated very similar behaviors and attitudes to another "customer" just last week...we have both filed BBB complaints.

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1 out of 1 people found this review helpful.

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Fireplace Fashions has the worst customer service. They sold my contractor a defective product, came to my house called me "stupid" with no "common sense" and I still have a Brand new defective product that does not work properly and cost me over $2700-- Worst company I have dealt with in my entire life

1
★☆☆☆☆

Fireplace Fashions has the worst customer service. They sold my contractor a defective product, came to my house called me "stupid" with no "common sense" and I still have a Brand new defective product that does not work properly and cost me over $2700-- Worst company I have dealt with in my entire life

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This business has a awesome showcase of wood, gas and pellet fireplaces. They have many friendly employees that are willing to help you choose the perfect fireplace for your home. They also provide a free pricing guide at no charge and they provide a great areas of service, sales and installations at a very comfortable cost. I am very pleased to have them back again, if I wish to ever upgrade my fireplace.

3
★★★☆☆

This business has a awesome showcase of wood, gas and pellet fireplaces. They have many friendly employees that are willing to help you choose the perfect fireplace for your home. They also provide a free pricing guide at no charge and they provide a great areas of service, sales and installations at a very comfortable cost. I am very pleased to have them back again, if I wish to ever upgrade my fireplace.

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0 out of 1 people found this review helpful.

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This is a high quality, high prices store. The product is just beautiful! We got a gas fireplace from here. We have loved every minute of owning it. The staff was wonderful. No pressure to buy anything. We took brochures home the first time we visited. We bought the second time we visited.

5
★★★★★

This is a high quality, high prices store. The product is just beautiful! We got a gas fireplace from here. We have loved every minute of owning it. The staff was wonderful. No pressure to buy anything. We took brochures home the first time we visited. We bought the second time we visited.

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