Ecolin Co Inc

★★★☆☆
  • 14 E Broadway

    Port Jefferson, NY 11777

    Map & Directions
  • 631-473-1117

About Ecolin Co Inc

Hours
Tue - Sat, 10am - 6pm; Sun, Mon, closed

Shopping

Shopping
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Beware - Ecolin Co., Inc business practices are unethical.

First, let me say that this store had always a good reputation in my family - we had patronized it, while it was under Russell Baker's management - for years.

Recently, however, my fiance and I brought in two rings to be re-sized, a diamond re-set and the final product appraised. During the resizing of one of the rings, we got a call from Ecolin's bench jeweler, Adam Smith, who told my fiance that some of the baguette diamonds had broken in the process and needed to be replaced. This delayed the completion of the project over two weeks. When we got the ring back, there were visible "inclusions" in the diamonds that had been replaced, they were very poor quality... when we approached the CEO, Eric W. Baker, about this he denied that the diamonds had broken at all or that they were replaced. He claimed they were poor quality diamonds in the first place. We already waited three weeks for this work to be done, and now the owner was claiming it was for nothing.

I am a jewelery photographer by profession and had taken clear and accurate pictures of the ring before it went in to Ecolin Co., Inc.. The pictures very clearly document higher quality diamonds in the original ring. Mr. Eric W. Baker claimed, before he knew of these images, that the diamonds must have been poor quality but too dirty to tell as much when I had purchased the ring (which was new when I purchased and photographed it).

Mr Eric W. Baker continues to deny all responsibility. He has very poor interpersonal skills and seems not to care in the least about customer service.

In addition, I had another re-sizing done by Ecolin and had asked to have the excess gold returned to me at the end of the work. This request was ignored and despite asking several times, continues to go unanswered. I never received my property.

I can, though, recommend Rocky Point Jewelers East as they helped me through much of this process. They are located in Stony Brook Village.

1
★☆☆☆☆

Beware - Ecolin Co., Inc business practices are unethical.

First, let me say that this store had always a good reputation in my family - we had patronized it, while it was under Russell Baker's management - for years.

Recently, however, my fiance and I brought in two rings to be re-sized, a diamond re-set and the final product appraised. During the resizing of one of the rings, we got a call from Ecolin's bench jeweler, Adam Smith, who told my fiance that some of the baguette diamonds had broken in the process and needed to be replaced. This delayed the completion of the project over two weeks. When we got the ring back, there were visible "inclusions" in the diamonds that had been replaced, they were very poor quality... when we approached the CEO, Eric W. Baker, about this he denied that the diamonds had broken at all or that they were replaced. He claimed they were poor quality diamonds in the first place. We already waited three weeks for this work to be done, and now the owner was claiming it was for nothing.

I am a jewelery photographer by profession and had taken clear and accurate pictures of the ring before it went in to Ecolin Co., Inc.. The pictures very clearly document higher quality diamonds in the original ring. Mr. Eric W. Baker claimed, before he knew of these images, that the diamonds must have been poor quality but too dirty to tell as much when I had purchased the ring (which was new when I purchased and photographed it).

Mr Eric W. Baker continues to deny all responsibility. He has very poor interpersonal skills and seems not to care in the least about customer service.

In addition, I had another re-sizing done by Ecolin and had asked to have the excess gold returned to me at the end of the work. This request was ignored and despite asking several times, continues to go unanswered. I never received my property.

I can, though, recommend Rocky Point Jewelers East as they helped me through much of this process. They are located in Stony Brook Village.

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We have been patrons of Ecolin since 1973. Their expert honest advice, and friendly patient help are something we appreciate.
The jewelry is beautifully displayed and the collection varied allowing for choices in many styles.
We recommend them to anyone who mentions they are looking for fine jewelry.

5
★★★★★

We have been patrons of Ecolin since 1973. Their expert honest advice, and friendly patient help are something we appreciate.
The jewelry is beautifully displayed and the collection varied allowing for choices in many styles.
We recommend them to anyone who mentions they are looking for fine jewelry.

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This place is a landmark located right accross from the Port Jeff Ferry. It's been around for more than forty years. They carry a beautiful display of fine jewelry. I've seen pieces there that I've never seen elsewhere The staff is helpful and very patient and please know that one need patience to deal with a patron like me!

4
★★★★☆

This place is a landmark located right accross from the Port Jeff Ferry. It's been around for more than forty years. They carry a beautiful display of fine jewelry. I've seen pieces there that I've never seen elsewhere The staff is helpful and very patient and please know that one need patience to deal with a patron like me!

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