Frank Bee Costumes

★★☆☆☆
  • 3435 E Tremont Ave

    Bronx, NY 10465

    Map & Directions
  • 718-823-9792

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I can't speak for the online customers since I have never ordered anything online from this store. But I have seen reviews of people saying they bought a costume a few days before Halloween and things didn't work out so well. To that I say what would you expect? I understand if you pay your money you should be given the services your asking but still do not wait to the last minute.

As for the store itself Mr. Baker the original owner had his own way of doing things and his two sons contiue that tradition. Sometimes they can be a bit abrasive personaltiy wise but they have a good side as well. The workers are a mixed bag but there are some really awesome people that work there. For years Robert was a terrific worker who always helped me when I was in need. And the older women may seem nasty but that is just there way.

3
★★★☆☆

I can't speak for the online customers since I have never ordered anything online from this store. But I have seen reviews of people saying they bought a costume a few days before Halloween and things didn't work out so well. To that I say what would you expect? I understand if you pay your money you should be given the services your asking but still do not wait to the last minute.

As for the store itself Mr. Baker the original owner had his own way of doing things and his two sons contiue that tradition. Sometimes they can be a bit abrasive personaltiy wise but they have a good side as well. The workers are a mixed bag but there are some really awesome people that work there. For years Robert was a terrific worker who always helped me when I was in need. And the older women may seem nasty but that is just there way.

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Never use Frank Bee Costumes for entertainment. They don't care about their customers and are very unprofessional. Just finished up my two year old daughter's birthday party. My wife booked entertainment through Frank Bee Costume Store a month in advance. They charged her credit card at that time. Guess what? Entertainment never showed up. She called Frank Bee from house phone repeatedly, but they wouldn't pick up. Then she called from a guest's cell phone and they picked up right away. They must have caller id. They said they didn't write us down in their book yet they charged our credit card. Frank Bees offered no apology. Just said they would refund the money. A lot good that will do. Had 18 children beside my daughter waiting for Dora the Explorer to show up to do face painting etc.

1
★☆☆☆☆

Never use Frank Bee Costumes for entertainment. They don't care about their customers and are very unprofessional. Just finished up my two year old daughter's birthday party. My wife booked entertainment through Frank Bee Costume Store a month in advance. They charged her credit card at that time. Guess what? Entertainment never showed up. She called Frank Bee from house phone repeatedly, but they wouldn't pick up. Then she called from a guest's cell phone and they picked up right away. They must have caller id. They said they didn't write us down in their book yet they charged our credit card. Frank Bees offered no apology. Just said they would refund the money. A lot good that will do. Had 18 children beside my daughter waiting for Dora the Explorer to show up to do face painting etc.

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I too ordered a costume the week of Halloween. I ordered an expensive costume on Mon. and choose the 2 day shipping option. I ordered from other stores as well. Every order came in on Wed.except from Frank Bee's. When I called I too given the run around. No one could help me. Then they actually had the nerve to tell me they would send it with one day shipping but would charge me additional shipping! Because I was assured it would arrive I didn't order from anyone else. They promised me it would arrive Friday by noon the day of our party. Of course it never did. Even more amazing months later I discovered they charged me anyways! I would never order from them. There are too many other companies with the same costumes even cheaper.

1
★☆☆☆☆

I too ordered a costume the week of Halloween. I ordered an expensive costume on Mon. and choose the 2 day shipping option. I ordered from other stores as well. Every order came in on Wed.except from Frank Bee's. When I called I too given the run around. No one could help me. Then they actually had the nerve to tell me they would send it with one day shipping but would charge me additional shipping! Because I was assured it would arrive I didn't order from anyone else. They promised me it would arrive Friday by noon the day of our party. Of course it never did. Even more amazing months later I discovered they charged me anyways! I would never order from them. There are too many other companies with the same costumes even cheaper.

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1 out of 1 people found this review helpful.

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Ordered a costume online for Halloween and paid the express shipping option as their website stated to receive the costume before Halloween. The past two days I've called for a tracking number and they told me to call later in the evening because they didn't have the info. In addition the person who answered rudely started having another conversation with someone else while I was mid sentence asking for order status. In addition, when I tried asking the same question again I was put on hold, cut off mid sentence again then transferred to someone else who then transferred me to a 3rd person. Finally, when I spoke to the 3rd person they said the costume was not in yet and had not been shipped. When I told them their website stated the costume was in stock and was guaranteed to arrive before Halloween I was then told to call back later because as this person stated "I'm not sure". I then requested the order to be cancelled because even if it was shipped today it would not arrive before Halloween. I was then told they would cancel the order and I would get a confirmation email that the order was cancelled which of course I never received. My credit card has been charged already for a costume that was not in and for the shipping charge for something that was never delivered. I would not recommend ordering from the website unless you want to pay for something you will never receive. It is probably best to go to the store in person so you get what you actually pay for.

1
★☆☆☆☆

Ordered a costume online for Halloween and paid the express shipping option as their website stated to receive the costume before Halloween. The past two days I've called for a tracking number and they told me to call later in the evening because they didn't have the info. In addition the person who answered rudely started having another conversation with someone else while I was mid sentence asking for order status. In addition, when I tried asking the same question again I was put on hold, cut off mid sentence again then transferred to someone else who then transferred me to a 3rd person. Finally, when I spoke to the 3rd person they said the costume was not in yet and had not been shipped. When I told them their website stated the costume was in stock and was guaranteed to arrive before Halloween I was then told to call back later because as this person stated "I'm not sure". I then requested the order to be cancelled because even if it was shipped today it would not arrive before Halloween. I was then told they would cancel the order and I would get a confirmation email that the order was cancelled which of course I never received. My credit card has been charged already for a costume that was not in and for the shipping charge for something that was never delivered. I would not recommend ordering from the website unless you want to pay for something you will never receive. It is probably best to go to the store in person so you get what you actually pay for.

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1 out of 1 people found this review helpful.

.

Frank Bee's will have almost any costume you're in the market for. Unfortunately if it is even remotely close to September be prepared to be sardined as their store isn't terribly large and it gets rather crowded full of teenagers, small children, adults, and the like. Their prices are a little steep, but on a whole their goods are quality. I usually go there when I am looking for a Halloweed Costume!

PROS: Selection, carries plus sizes
CONS: Overcrowded, pricey

4
★★★★☆

Frank Bee's will have almost any costume you're in the market for. Unfortunately if it is even remotely close to September be prepared to be sardined as their store isn't terribly large and it gets rather crowded full of teenagers, small children, adults, and the like. Their prices are a little steep, but on a whole their goods are quality. I usually go there when I am looking for a Halloweed Costume!

PROS: Selection, carries plus sizes
CONS: Overcrowded, pricey

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0 out of 1 people found this review helpful.

 

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