Dial 7 Car & Limousine Service

★★★★☆
  • 43-23 35th St

    New York, NY 11101

    Map & Directions
  • 212-777-7777

About Dial 7 Car & Limousine Service

Transportation & Storage

Transportation & Storage
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I wish I would have read these reviews before we booked our car. The ride from JFK to our hotel in Manhattan was fine. However, the ride back was unacceptable. We ordered a town car and what showed up was a minivan. A MINIVAN?!! The ride in the mini van made my husband sick and before we got on a plane no less. Below is there response to our "inconvenience" and my reply. Be warned - they are a rip-off that need a lesson or ten in customer service. Never again. Ever.

FROM DIAL 7:

Dear Ms. Cantu,

Please accept our sincere apologies for any inconvenience you may have experienced on Monday, April 4, 2014.

In acknowledgement of the inconvenience you have experienced, and as a testament to our appreciation of you as our valued customer, we would like to offer to you a paperless coupon to be used towards a future reservation with Dial 7:

Value: $ 5
Key Code: CC913151
Expiration: 07/31/2014

Please be sure to have your personal Key Code available for your operator when you call to update or book your reservation.

Regards,

Ms. Mery Duque

Customer Service Representative
Dial 7 Car & Limousine Service
Phone: +1 (212) 777-7777
Toll-Free: +1 (866) 777-7777 or +1 (800) 777-8888
Fax: +1 (212) 202-5009

MY RESPONSE:

This is the acknowledgement of the inconvenience we experienced? A $5.00 coupon for your services again? First of all, I will never be in NYC or the surrounding area again as I was just visiting, so your coupon will be of no use. Second of all, the fact that we ordered a town car and were provided a mini-van is ridiculous and unacceptable. As I stated during my phone conversation with customer service, we could have easily flagged a cab for not only less money, but for a smoother ride. The mini-van made my husband sick and that alone should be enough to issue a refund of some sort, not just a $5.00 coupon for a service I will never use again.

Since you have so kindly showed SUCH a gratuitous level of customer service, I shall make sure that I return the favor. I'll be making my way around each and every travel website today including Yelp, Expedia, Travelocity, Trip Advisor and any other blogs I may find to copy our experience and your email response below. I believe others should be aware of the level of customer service your company provides before making their decision to use your services.

Your $5.00 coupon for future services is a slap in the face and you should be ashamed.

1
★☆☆☆☆

I wish I would have read these reviews before we booked our car. The ride from JFK to our hotel in Manhattan was fine. However, the ride back was unacceptable. We ordered a town car and what showed up was a minivan. A MINIVAN?!! The ride in the mini van made my husband sick and before we got on a plane no less. Below is there response to our "inconvenience" and my reply. Be warned - they are a rip-off that need a lesson or ten in customer service. Never again. Ever.

FROM DIAL 7:

Dear Ms. Cantu,

Please accept our sincere apologies for any inconvenience you may have experienced on Monday, April 4, 2014.

In acknowledgement of the inconvenience you have experienced, and as a testament to our appreciation of you as our valued customer, we would like to offer to you a paperless coupon to be used towards a future reservation with Dial 7:

Value: $ 5
Key Code: CC913151
Expiration: 07/31/2014

Please be sure to have your personal Key Code available for your operator when you call to update or book your reservation.

Regards,

Ms. Mery Duque

Customer Service Representative
Dial 7 Car & Limousine Service
Phone: +1 (212) 777-7777
Toll-Free: +1 (866) 777-7777 or +1 (800) 777-8888
Fax: +1 (212) 202-5009

MY RESPONSE:

This is the acknowledgement of the inconvenience we experienced? A $5.00 coupon for your services again? First of all, I will never be in NYC or the surrounding area again as I was just visiting, so your coupon will be of no use. Second of all, the fact that we ordered a town car and were provided a mini-van is ridiculous and unacceptable. As I stated during my phone conversation with customer service, we could have easily flagged a cab for not only less money, but for a smoother ride. The mini-van made my husband sick and that alone should be enough to issue a refund of some sort, not just a $5.00 coupon for a service I will never use again.

Since you have so kindly showed SUCH a gratuitous level of customer service, I shall make sure that I return the favor. I'll be making my way around each and every travel website today including Yelp, Expedia, Travelocity, Trip Advisor and any other blogs I may find to copy our experience and your email response below. I believe others should be aware of the level of customer service your company provides before making their decision to use your services.

Your $5.00 coupon for future services is a slap in the face and you should be ashamed.

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Being an executive assistant, I'm always looking for reliable service with affordable costs. This is exactly what Dial 7 offers. They are very good about accommodating you even at the last minute. I usually make reservations on the phone but the on-line service looks easy to do to.

PROS: Easy to remember that number
CONS:

5
★★★★★

Being an executive assistant, I'm always looking for reliable service with affordable costs. This is exactly what Dial 7 offers. They are very good about accommodating you even at the last minute. I usually make reservations on the phone but the on-line service looks easy to do to.

PROS: Easy to remember that number
CONS:

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This is a great service when you want to avoid the hassle of calling a cab or worse... Waiting on line for a cab at the airport. The drivers tend to be nicer than cabbies and are much more helpful in terms of luggage assistance. A bonus is getting coupons in the mail that give out great discounts!

4
★★★★☆

This is a great service when you want to avoid the hassle of calling a cab or worse... Waiting on line for a cab at the airport. The drivers tend to be nicer than cabbies and are much more helpful in terms of luggage assistance. A bonus is getting coupons in the mail that give out great discounts!

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The best and easiest ride in town. Dial 7 is fast and reliable but like all other New York City services you have to watch out for yourself. Pay attention if the driver paid tolls because chances are they will ask you to pay extra. The town cars are nicer than cabs and the driving tends to be a little better. The deals are frequent and $25 savings can be found with coupons sent in the mail.

4
★★★★☆

The best and easiest ride in town. Dial 7 is fast and reliable but like all other New York City services you have to watch out for yourself. Pay attention if the driver paid tolls because chances are they will ask you to pay extra. The town cars are nicer than cabs and the driving tends to be a little better. The deals are frequent and $25 savings can be found with coupons sent in the mail.

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Message from Dial 7 Car & Limousine Service

Our rates are always affordable and our drivers are always courteous and professional. We understand the importance of getting you to your destination safely and promptly, which is why we pride ourselves on being on time, every time. At Dial 7, our NYC car services are delivered with customer satisfaction in mind.

 

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