Create-A-Cake

★★★☆☆

About Create-A-Cake

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Hours
Mon - Sat, 7am - 7pm; Sun, 7am - 5pm

Food

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It's amazing that this bakery is in business. The customer service was worse than poor. The owner was downright rude and discourteous. An exact quote of his was "I don't owe any customer anything." Short version of my experience: My daughter wanted a photo on the face of an ice cream cake for her HS graduation party. We ordered the 12" ice cream cake for $75 2 weeks before the event and were told to send the image via email. A hi-res image was sent along with the message to contact me if there were any issues. A week later we stopped in to check on the cake and were told they had a problem with the image and they showed us a print, which was terrible. Streaks were present as if the printer was out of ink. We were told they needed an actual photo to work with not the emailed photo. We had a hi quality 8x10 created and dropped of the next day. "Much better, this is what we need" we were told. The afternoon of the party my mother goes to pick up the cake and it's not ready. "There is a problem with our printer" she is told. We were waiting for you to come in to tell you. The best we can do is the original print we made" Now my mother is not sure what to do and she's missing her grand daughter graduation party. She takes the cake with the poor quality image. The next day we call the owner to express our dissatisfaction and question why we were never contacted so other arrangements could be made at a different bakery and to request reimbursement for the extra cost to have the photo added to the cake. Then we received the owners final words on the matter "I don't owe any customer anything."

1
★☆☆☆☆

It's amazing that this bakery is in business. The customer service was worse than poor. The owner was downright rude and discourteous. An exact quote of his was "I don't owe any customer anything." Short version of my experience: My daughter wanted a photo on the face of an ice cream cake for her HS graduation party. We ordered the 12" ice cream cake for $75 2 weeks before the event and were told to send the image via email. A hi-res image was sent along with the message to contact me if there were any issues. A week later we stopped in to check on the cake and were told they had a problem with the image and they showed us a print, which was terrible. Streaks were present as if the printer was out of ink. We were told they needed an actual photo to work with not the emailed photo. We had a hi quality 8x10 created and dropped of the next day. "Much better, this is what we need" we were told. The afternoon of the party my mother goes to pick up the cake and it's not ready. "There is a problem with our printer" she is told. We were waiting for you to come in to tell you. The best we can do is the original print we made" Now my mother is not sure what to do and she's missing her grand daughter graduation party. She takes the cake with the poor quality image. The next day we call the owner to express our dissatisfaction and question why we were never contacted so other arrangements could be made at a different bakery and to request reimbursement for the extra cost to have the photo added to the cake. Then we received the owners final words on the matter "I don't owe any customer anything."

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I searched all over Long Island to find a good deal on a groom's cake and most places wanted at LEAST $300 for the same cake. I used Create a Cake because their price was less than half of what other places wanted and they made cakes for my friend's wedding and my other friend's 30th birthday party (they were both delicious). I could have saved myself a lot of time if I knew about Create a Cake from the beginning! My rehearsal dinner thought the golf ball cake looked awesome and it tasted great as well. I will definitely use them again :)

5
★★★★★

I searched all over Long Island to find a good deal on a groom's cake and most places wanted at LEAST $300 for the same cake. I used Create a Cake because their price was less than half of what other places wanted and they made cakes for my friend's wedding and my other friend's 30th birthday party (they were both delicious). I could have saved myself a lot of time if I knew about Create a Cake from the beginning! My rehearsal dinner thought the golf ball cake looked awesome and it tasted great as well. I will definitely use them again :)

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AWFUL! DO NOT GO THERE!!! They delivered my son's baptism cake a day early, meaning that we would be eating a two day old cake, without telling us! I found out by calling the restaurant to check that everything was in place. The manager, Ellen, was horrendously rude and would not live up to the contract that I paid for in full! She told me if I wanted a new cake I could pick it up myself, and if not, too bad. Her employee lied to me and said she wasn't there, but then she was magically able to come to the phone. She refused to let me speak to the owner. On top of it all, she picked up the cake she delivered without telling me! Thankfully, the restaurant was able to help us and got us an even better cake from a bakery in Rocky Point called Tildas. Everyone raved about the cake from Tildas!

1
★☆☆☆☆

AWFUL! DO NOT GO THERE!!! They delivered my son's baptism cake a day early, meaning that we would be eating a two day old cake, without telling us! I found out by calling the restaurant to check that everything was in place. The manager, Ellen, was horrendously rude and would not live up to the contract that I paid for in full! She told me if I wanted a new cake I could pick it up myself, and if not, too bad. Her employee lied to me and said she wasn't there, but then she was magically able to come to the phone. She refused to let me speak to the owner. On top of it all, she picked up the cake she delivered without telling me! Thankfully, the restaurant was able to help us and got us an even better cake from a bakery in Rocky Point called Tildas. Everyone raved about the cake from Tildas!

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DO NOT USE CREATE-A-CAKE IN PORT JEFFERSON STATION. I ordered a simple cake with a Superman emblem for my son's 5th birthday. When I went to pick it up, the 'cake decorator' added ridiculous looking balloons and confetti. When I explained that I didnot want balloons and confetti they took it in the back to be corrected. The 'cake decorator' brought it out herself with no apologies, just "This is the best I can do" and an unnecessary attitude. When I told her that I was the customer, and she did not need to speak to me that way, she CURSED ME OUT AND SMASHED MY SON'S CAKE WITH HER HANDS. Another employee immediately apologized and offered to make me a new cake, but the damage was done. Who does that to a child's birthday cake???????

1
★☆☆☆☆

DO NOT USE CREATE-A-CAKE IN PORT JEFFERSON STATION. I ordered a simple cake with a Superman emblem for my son's 5th birthday. When I went to pick it up, the 'cake decorator' added ridiculous looking balloons and confetti. When I explained that I didnot want balloons and confetti they took it in the back to be corrected. The 'cake decorator' brought it out herself with no apologies, just "This is the best I can do" and an unnecessary attitude. When I told her that I was the customer, and she did not need to speak to me that way, she CURSED ME OUT AND SMASHED MY SON'S CAKE WITH HER HANDS. Another employee immediately apologized and offered to make me a new cake, but the damage was done. Who does that to a child's birthday cake???????

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Many years ago when they first opened their cakes tasted like they came from a mix. I returned today to try a marbled cookie with a dab of chocolate. it was 1.75 and it was the worst one i have ever tasted. and I consider myself a cookie maven. surprised they are still in business. glad i didn't buy anything else

1
★☆☆☆☆

Many years ago when they first opened their cakes tasted like they came from a mix. I returned today to try a marbled cookie with a dab of chocolate. it was 1.75 and it was the worst one i have ever tasted. and I consider myself a cookie maven. surprised they are still in business. glad i didn't buy anything else

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They make promises they cannot keep. They said they could do a metallic gold cake when in fact they couldn't. I wish they would have been honest and not promised a cake color when my whole party theme revolved around this color.
Sadly, my cake arrived and it was YELLOW with flour smears all over it and the lettering was not professional I wanted a stencil block letter and what I received was a poorly handwritten one.
Horrible!!!! and of course, when I called no one was available to fix it.

1
★☆☆☆☆

They make promises they cannot keep. They said they could do a metallic gold cake when in fact they couldn't. I wish they would have been honest and not promised a cake color when my whole party theme revolved around this color.
Sadly, my cake arrived and it was YELLOW with flour smears all over it and the lettering was not professional I wanted a stencil block letter and what I received was a poorly handwritten one.
Horrible!!!! and of course, when I called no one was available to fix it.

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First time my fiance and i went for oue schedueled cake consultation we sat there for 20 minutes until someone came to tell us that woman who does the wedding cakes wasnt coming in that day. When we did have a consult they told us they couldnt do our design, so after several other meetings we came to an agreement to have the cake coated in edible sugar glitter. Pictures i had seen of the look appeared as though the were made of snow. There was supposed to be deep red piping at the base of the layers. When i saw the cake the day of the wedding, it didnt appear to shimmer at all. I went up to it, there entire bare patches, and the spatula marks were beyond visible, the "red bead pipping" was orange/pink and not beaded. Ok, my florist decorated the cake, iot tasted good no one knew the difference. But when i called to ask what happened (figuring i'd give them benefit of the doubt before posting negative feedback, maybe a little apology) they told me i was wrong, they gave me exactly what i wanted..blah blah. Total attitude. I told her i had pictures and could show her how it wasnt as she claimed it was. She said i was wrong and hung up on me. All she had to do was apologize but instead i was given attitude. HORRIBLE customer service. Rude employees and terrible cake design. WOULD NOT RECOMEND.

1
★☆☆☆☆

First time my fiance and i went for oue schedueled cake consultation we sat there for 20 minutes until someone came to tell us that woman who does the wedding cakes wasnt coming in that day. When we did have a consult they told us they couldnt do our design, so after several other meetings we came to an agreement to have the cake coated in edible sugar glitter. Pictures i had seen of the look appeared as though the were made of snow. There was supposed to be deep red piping at the base of the layers. When i saw the cake the day of the wedding, it didnt appear to shimmer at all. I went up to it, there entire bare patches, and the spatula marks were beyond visible, the "red bead pipping" was orange/pink and not beaded. Ok, my florist decorated the cake, iot tasted good no one knew the difference. But when i called to ask what happened (figuring i'd give them benefit of the doubt before posting negative feedback, maybe a little apology) they told me i was wrong, they gave me exactly what i wanted..blah blah. Total attitude. I told her i had pictures and could show her how it wasnt as she claimed it was. She said i was wrong and hung up on me. All she had to do was apologize but instead i was given attitude. HORRIBLE customer service. Rude employees and terrible cake design. WOULD NOT RECOMEND.

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i went here to pick up a cake for a party. I had never had it before, but someone recommend it to me. The cake was Delicious. The store was clean and the service was pretty fast.

5
★★★★★

i went here to pick up a cake for a party. I had never had it before, but someone recommend it to me. The cake was Delicious. The store was clean and the service was pretty fast.

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I have ordered cakes from Create A Cake in PT Jeff for many occasions and everyone has always loved them. They are decorated absolutely beautiful and taste even better!
The pastries are just a good, cream puffs are my favorite and
they are wonderful at Create A Cake!

5
★★★★★

I have ordered cakes from Create A Cake in PT Jeff for many occasions and everyone has always loved them. They are decorated absolutely beautiful and taste even better!
The pastries are just a good, cream puffs are my favorite and
they are wonderful at Create A Cake!

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Benkert's has been in Great Neck for many generations. I first was introduced to their wonderful butter cookies and was hooked forever. Their breads and cakes are also wonderful and every holiday they always have holiday themed mini cakes.

Benkert's is great.

4
★★★★☆

Benkert's has been in Great Neck for many generations. I first was introduced to their wonderful butter cookies and was hooked forever. Their breads and cakes are also wonderful and every holiday they always have holiday themed mini cakes.

Benkert's is great.

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My first time there was tough because there is only street parking, but once inside you are taken over by the sweet smell of success. The pastries, breakfast rolls, custom cakes are all amazing, but the one that stole my heart was their world class ring ding style cake. If there was a another way to knock your grandmothers socks off this sunday, here is your solution. Get there and enjoy.

4
★★★★☆

My first time there was tough because there is only street parking, but once inside you are taken over by the sweet smell of success. The pastries, breakfast rolls, custom cakes are all amazing, but the one that stole my heart was their world class ring ding style cake. If there was a another way to knock your grandmothers socks off this sunday, here is your solution. Get there and enjoy.

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While everything in the glass cases at this bakery always looks incredible, somehow whatever I select always seems to be mediocre. They sell lots of cakes, cookies, Italian pastries and donuts. Once we bough a seven layer cake that was not very fresh and when we mentioned it to the manager, they gave us another one for free. They're good with customer service. This place is also in a huge shopping center where there is a lot of parking.

3
★★★☆☆

While everything in the glass cases at this bakery always looks incredible, somehow whatever I select always seems to be mediocre. They sell lots of cakes, cookies, Italian pastries and donuts. Once we bough a seven layer cake that was not very fresh and when we mentioned it to the manager, they gave us another one for free. They're good with customer service. This place is also in a huge shopping center where there is a lot of parking.

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