Elegant Touch Catering Co

★☆☆☆☆
  • 6787 State Rte 158

    Altamont, NY 12009

    Map & Directions
  • 518-356-5008

About Elegant Touch Catering Co

Categories

Food

Food
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We cancelled because of an unexpected death in the immediate family, and they demanded full payment beyond the 33% deposit we?d already put down; when we requested to receive the raw materials for the food to help us recoup some of the additional costs, they claimed they didn?t have the food (unsure why we needed to pay for it).

Refused to give a clear, detailed itemized receipt of expenditures after the cancellation, refused to provide an agreement for future credit in writing, and later refused to honor the credit, claiming that the ?deadline? had passed. Belligerent manner throughout, demonstrating insensitivity to the circumstances and poor customer service. Definitely not recommended ? if you use them, prepare to ask for every detail in writing to protect yourself in case of an unforeseen problem.

0
★☆☆☆☆

We cancelled because of an unexpected death in the immediate family, and they demanded full payment beyond the 33% deposit we?d already put down; when we requested to receive the raw materials for the food to help us recoup some of the additional costs, they claimed they didn?t have the food (unsure why we needed to pay for it).

Refused to give a clear, detailed itemized receipt of expenditures after the cancellation, refused to provide an agreement for future credit in writing, and later refused to honor the credit, claiming that the ?deadline? had passed. Belligerent manner throughout, demonstrating insensitivity to the circumstances and poor customer service. Definitely not recommended ? if you use them, prepare to ask for every detail in writing to protect yourself in case of an unforeseen problem.

Pros: Good selection of menu options

Cons: Unprofessional customer service, belligerent manner after cancellation, ambiguous contract

 

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