Happy Tails Animal Shelter

★★☆☆☆
  • 2976 County Road 48

    Canandaigua, NY 14424

    Map & Directions
  • 585-396-4590

About Happy Tails Animal Shelter

Pets & Animals

Pets & Animals
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Horrible. I had an adorable kitten who came to my house and would not leave my porch. I have a german shepherd who does not like cats and I could not even take him outside to go to the bathroom because the kitten kept coming up to him. Very dangerous for the cat. So, I needed to take it to a shelter. I wish I could have gone somewhere better but I had to choose one that was on my way to work. The staff was incredibly rude to me. Now I realize they probably just euthanized the poor thing, which is horrible because it was a very sweet and friendly kitten that could have been adopted. The staff acted like I was doing something wrong by being responsible and bringing in the stray kitten. I had no choice because it would not leave my yard but I will NEVER bring another animal here if I find myself in a similar situation. These people made me feel like a criminal. I feel sorry for the animals that have to live there. It's pathetic because the other shelters in the area (Tompkins County SPCA to name one) are excellent... this one is shameful. The staff needs an attitude adjustment. I can understand them being gruff with an owner who is just "sick of" their animal and looking for a place to ditch it but they should have been able to tell that was not the case with me. I felt like they thought that's what I was doing. I am still feeling sick over what probably happened to that little kittn.

1
★☆☆☆☆

Horrible. I had an adorable kitten who came to my house and would not leave my porch. I have a german shepherd who does not like cats and I could not even take him outside to go to the bathroom because the kitten kept coming up to him. Very dangerous for the cat. So, I needed to take it to a shelter. I wish I could have gone somewhere better but I had to choose one that was on my way to work. The staff was incredibly rude to me. Now I realize they probably just euthanized the poor thing, which is horrible because it was a very sweet and friendly kitten that could have been adopted. The staff acted like I was doing something wrong by being responsible and bringing in the stray kitten. I had no choice because it would not leave my yard but I will NEVER bring another animal here if I find myself in a similar situation. These people made me feel like a criminal. I feel sorry for the animals that have to live there. It's pathetic because the other shelters in the area (Tompkins County SPCA to name one) are excellent... this one is shameful. The staff needs an attitude adjustment. I can understand them being gruff with an owner who is just "sick of" their animal and looking for a place to ditch it but they should have been able to tell that was not the case with me. I felt like they thought that's what I was doing. I am still feeling sick over what probably happened to that little kittn.

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I adopted a cairn terrier yesterday from them. She is full of energy a very sweet dog that they say was there for 2 1/2 weeks. The thing that turned me off at first was she was not spayed. she is about a yr and a half old. Most shelters spay the animals before you can adopt-at least in my experience. They didn't know if she was house broken which that I was ready for, she is very well house trained.
they didn't know how she was with cats-she seems ok. but they say they socialize them I don't think they do. the adoption fee is very cheap I will give them that-and I will get back $30 when she is spayed-like that will help. they didn't ask many questions I did take my dogs in to meet her first-my feeling is they do what they can but they need to have an area that you can be alone with the animal first before you take it home. the girl kept saying that if I waited for the weekend the dog would probably be gone-not sure if she meant adopted or "gone". on my first day with the dog-but I don't feel I could take her back. without being spayed I don't think she was very adoptable to most people.

3
★★★☆☆

I adopted a cairn terrier yesterday from them. She is full of energy a very sweet dog that they say was there for 2 1/2 weeks. The thing that turned me off at first was she was not spayed. she is about a yr and a half old. Most shelters spay the animals before you can adopt-at least in my experience. They didn't know if she was house broken which that I was ready for, she is very well house trained.
they didn't know how she was with cats-she seems ok. but they say they socialize them I don't think they do. the adoption fee is very cheap I will give them that-and I will get back $30 when she is spayed-like that will help. they didn't ask many questions I did take my dogs in to meet her first-my feeling is they do what they can but they need to have an area that you can be alone with the animal first before you take it home. the girl kept saying that if I waited for the weekend the dog would probably be gone-not sure if she meant adopted or "gone". on my first day with the dog-but I don't feel I could take her back. without being spayed I don't think she was very adoptable to most people.

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This place was a bit odd. I dropped off a lost dog here after spending about a week trying to find its owner. They yelled at me for not "making an appointment" to drop off the dog, even though I called to let them know I was bringing the animal in and no one suggested making one.

Thankfully, the owner eventually retrieved the animal but I was surprised at how aggressive and rude the staff seemed to be. Still, I strongly suggest people do NOT boycott this place, since only the animals would suffer.

2
★★☆☆☆

This place was a bit odd. I dropped off a lost dog here after spending about a week trying to find its owner. They yelled at me for not "making an appointment" to drop off the dog, even though I called to let them know I was bringing the animal in and no one suggested making one.

Thankfully, the owner eventually retrieved the animal but I was surprised at how aggressive and rude the staff seemed to be. Still, I strongly suggest people do NOT boycott this place, since only the animals would suffer.

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The Happy Tails Animal Shelter is a GREAT place to adopt an animal. To anyone that thinks it's okay to complain about the conditions is absolutly wrong. The people that work there have to clean every single cage, feed every single animal everyday, and also find information about the animal. Animals that are given to Happy Tails Animal Shelter probably can't tell them much about the animal unless they bought the animal by someone who was able to get that information. Once the animal is given to Happy Trails it is a great challenge to find correct information about the animal especially when the last owner of the animal was unable to give them the information you complainers are looking for. I would really enjoy to see if you would be able to do a better job. The workers take there time and also volunteers take there time without being paid to take care of these helpless animals. Were lucky there are people to take care of them. Otherwise these animals would be on the side of the street dieing without the help of animal shelters. I believe we are extremely lucky to have animal shelters like Happy Tails in New York. It is a great place to adopt a animal and I strongly recommend to adopt animals from Happy Tails. Thank You.

5
★★★★★

The Happy Tails Animal Shelter is a GREAT place to adopt an animal. To anyone that thinks it's okay to complain about the conditions is absolutly wrong. The people that work there have to clean every single cage, feed every single animal everyday, and also find information about the animal. Animals that are given to Happy Tails Animal Shelter probably can't tell them much about the animal unless they bought the animal by someone who was able to get that information. Once the animal is given to Happy Trails it is a great challenge to find correct information about the animal especially when the last owner of the animal was unable to give them the information you complainers are looking for. I would really enjoy to see if you would be able to do a better job. The workers take there time and also volunteers take there time without being paid to take care of these helpless animals. Were lucky there are people to take care of them. Otherwise these animals would be on the side of the street dieing without the help of animal shelters. I believe we are extremely lucky to have animal shelters like Happy Tails in New York. It is a great place to adopt a animal and I strongly recommend to adopt animals from Happy Tails. Thank You.

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The staff at "happy" tails, are generally VERY rude and unaccommodating, providing little to no information on the animals available for adoption and often know 0 about the dog/cats actual nature. They don't seem to run their animals through an sort of behavioral tests and simply go on "word of mouth" by previous owners. Also the conditions in which the dogs are kept are beyond horrible the "kennel" stinks highly of urine and feces and often it appears as if the cages have not been cleaned. I would be EXTREMELY cautious when adopting an animal from this shelter.

1
★☆☆☆☆

The staff at "happy" tails, are generally VERY rude and unaccommodating, providing little to no information on the animals available for adoption and often know 0 about the dog/cats actual nature. They don't seem to run their animals through an sort of behavioral tests and simply go on "word of mouth" by previous owners. Also the conditions in which the dogs are kept are beyond horrible the "kennel" stinks highly of urine and feces and often it appears as if the cages have not been cleaned. I would be EXTREMELY cautious when adopting an animal from this shelter.

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I adopted a springer spaniel from Happy Tails and he was a beautiful dog but a real mess, dirty, stinky, and afraid to be touched by anyone. He was laying in his own urine in a filthy cage. Was told not to try to feed him anything from my hand as he wound grab fingers viciously. BOY! were they wrong.After vet exam I was told he had an allergy probably due to the mess he was living in. He never snapped at me and took treats from my hand gently. This place should be closed down.

1
★☆☆☆☆

I adopted a springer spaniel from Happy Tails and he was a beautiful dog but a real mess, dirty, stinky, and afraid to be touched by anyone. He was laying in his own urine in a filthy cage. Was told not to try to feed him anything from my hand as he wound grab fingers viciously. BOY! were they wrong.After vet exam I was told he had an allergy probably due to the mess he was living in. He never snapped at me and took treats from my hand gently. This place should be closed down.

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My encounter at this place was not a good one, not at all. I thought I was doing a "good" thing by bringing a stray w/kittens into the shelter, however, the employees did not make me feel like that at all. They informed me that there was "no room" here (funny how most reviews I've read on this place says there is not many to choose from) and that they would be euthanized immediately. In other words, they probably would have had a better chance of survival had I left them on the farm? What kind of a message does that send? Anyway, I still carry guilt as I think of their faces being taken into the "back room". The staff could really use a lesson on compassion.

1
★☆☆☆☆

My encounter at this place was not a good one, not at all. I thought I was doing a "good" thing by bringing a stray w/kittens into the shelter, however, the employees did not make me feel like that at all. They informed me that there was "no room" here (funny how most reviews I've read on this place says there is not many to choose from) and that they would be euthanized immediately. In other words, they probably would have had a better chance of survival had I left them on the farm? What kind of a message does that send? Anyway, I still carry guilt as I think of their faces being taken into the "back room". The staff could really use a lesson on compassion.

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1 out of 1 people found this review helpful.

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Happy tails is a nice place. If you need a dog or cat they have a few choices. They do not have a hugh selection but they are friendly and treat the animals well.

5
★★★★★

Happy tails is a nice place. If you need a dog or cat they have a few choices. They do not have a hugh selection but they are friendly and treat the animals well.

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