Crawford Furniture Retail Otlt

★★☆☆☆
  • 3366 Sheridan Dr

    Buffalo, NY 14226

    Map & Directions
  • 716-833-2311

About Crawford Furniture Retail Otlt

Categories
1.8491 106
Hi! Sign in to let us know how Crawford Furniture Retail Otlt was?
Write a Review
.

Too many complaints. The 4 and 5 star ratings were posted on the same day. Questionable to say the least. I am not so sure I want this kind of drama. Good luck to you customers.

2
★★☆☆☆

Too many complaints. The 4 and 5 star ratings were posted on the same day. Questionable to say the least. I am not so sure I want this kind of drama. Good luck to you customers.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

I give ROSAS 5 stars. I bought a beaufitul living room set; mattress and box spring, for less than than nine hundred dollars ( $900). So, quit whinning and rush over to ROSAS. You won't regret it.

5
★★★★★

I give ROSAS 5 stars. I bought a beaufitul living room set; mattress and box spring, for less than than nine hundred dollars ( $900). So, quit whinning and rush over to ROSAS. You won't regret it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

It is truely deliteful to hear that someone has had a positive experience with their order and delivery. However, truth be told, these experiences are few in between. I scarcely believe these comments were written by customers. It is a possibility and I hope I am wrong. I am a customer and yes, staff is curteous when selling not so curteous beyond that point. Manager, not so cordial after he has your money. Furniture, truely quality American made, if you get it without damages. I don't embelish the horrible experience I had at Crawford and I vowed to share it with the public.

2
★★☆☆☆

It is truely deliteful to hear that someone has had a positive experience with their order and delivery. However, truth be told, these experiences are few in between. I scarcely believe these comments were written by customers. It is a possibility and I hope I am wrong. I am a customer and yes, staff is curteous when selling not so curteous beyond that point. Manager, not so cordial after he has your money. Furniture, truely quality American made, if you get it without damages. I don't embelish the horrible experience I had at Crawford and I vowed to share it with the public.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

After reading all of the reviews I felt necessary that I should post my visit with Crawford. It was a flawless experience, my husband and I found everything we needed, bedroom and living room. Sales people and Manager were very polite and courteous, even got us approved for free financing. Will shop nowhere else. Thank you Crawford!

5
★★★★★

After reading all of the reviews I felt necessary that I should post my visit with Crawford. It was a flawless experience, my husband and I found everything we needed, bedroom and living room. Sales people and Manager were very polite and courteous, even got us approved for free financing. Will shop nowhere else. Thank you Crawford!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I dont understand all of these negative comments about the only furniture store in our area where you can buy such a quality piece of furniture. I have lived in the village of hamburg my whole life and just recently bought my first home with my wife. Having passed by the crawford store soo many times and knew about the quality we stopped in when it came time to furnish our new home. Our salesman was very polite and knowledgable and was patient with us during the long process in making our selection. He was also very apologetic about the delays in lead times but we can understand that it takes time to build quality american made goods. We did have to wait about 17 weeks for delivery but it was the best decision we have made. The sofa and chair are exactly to our specifications and the dinning room set is flawless. We are so very pleased with our choice to support a local buisness that employees so many of our nieghbors and stays true to the american way of building quality products with care and love for so many generations. Anyone would be a fool to pay same price at pay-more&shanagans for some POS that came over from china, please be advised the furniture is worth the wait and your kids will thank you years down the road for handing down such a quality set.

5
★★★★★

I dont understand all of these negative comments about the only furniture store in our area where you can buy such a quality piece of furniture. I have lived in the village of hamburg my whole life and just recently bought my first home with my wife. Having passed by the crawford store soo many times and knew about the quality we stopped in when it came time to furnish our new home. Our salesman was very polite and knowledgable and was patient with us during the long process in making our selection. He was also very apologetic about the delays in lead times but we can understand that it takes time to build quality american made goods. We did have to wait about 17 weeks for delivery but it was the best decision we have made. The sofa and chair are exactly to our specifications and the dinning room set is flawless. We are so very pleased with our choice to support a local buisness that employees so many of our nieghbors and stays true to the american way of building quality products with care and love for so many generations. Anyone would be a fool to pay same price at pay-more&shanagans for some POS that came over from china, please be advised the furniture is worth the wait and your kids will thank you years down the road for handing down such a quality set.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I will admit after reading some of these reviews I was skeptical about going to Crawford in Amherst. However, we decided to go in because we heard that it's made locally. After stopping at many other retailers in search of a bedroom set for ourselves and our daugher it was a relief to see the quality that Crawford offers. Our sales girl pulled out drawers explaining in detail how everything works and is made. After the great service we recieved we walked out of the store with not only our new bedroom set but one for our daughter too. They look great in our home and we are very very happy. I have sent friends and family in to see our sales girl and will continue to shop here.

4
★★★★☆

I will admit after reading some of these reviews I was skeptical about going to Crawford in Amherst. However, we decided to go in because we heard that it's made locally. After stopping at many other retailers in search of a bedroom set for ourselves and our daugher it was a relief to see the quality that Crawford offers. Our sales girl pulled out drawers explaining in detail how everything works and is made. After the great service we recieved we walked out of the store with not only our new bedroom set but one for our daughter too. They look great in our home and we are very very happy. I have sent friends and family in to see our sales girl and will continue to shop here.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Very happy with my purchase. It took a bit longer due to a fabric delay, but was worth the wait. I can't hold these people responsable for something out of their control. I can't wait to go back in a few months to get furniture for our formal dining room. I would reccomend them to anybody!!!

5
★★★★★

Very happy with my purchase. It took a bit longer due to a fabric delay, but was worth the wait. I can't hold these people responsable for something out of their control. I can't wait to go back in a few months to get furniture for our formal dining room. I would reccomend them to anybody!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I got my furniture 2 months late and the beautiful bedroom set was so visibly scratched and dented, I started to cry. I called my Brother's wife; the family attorney, and we are seeking damages. I will have the last word.

1
★☆☆☆☆

I got my furniture 2 months late and the beautiful bedroom set was so visibly scratched and dented, I started to cry. I called my Brother's wife; the family attorney, and we are seeking damages. I will have the last word.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I requested to cancel my order because I am now unemployed and my world suddenly became all about survival. I have 2 children to feed and above all, a house payment, gas, electric, food, and quite frankly furniture is the last on my mind. I spoke to the store Manager about cancelling my order but he refused to return my money. I have a large downpayment that I could use to pay bills. I thought in NYS a consumer anyone could return merchandise for a full refund under any circumstances. Something about this does not sit well with me. I am calling the Better Business Bureau.

1
★☆☆☆☆

I requested to cancel my order because I am now unemployed and my world suddenly became all about survival. I have 2 children to feed and above all, a house payment, gas, electric, food, and quite frankly furniture is the last on my mind. I spoke to the store Manager about cancelling my order but he refused to return my money. I have a large downpayment that I could use to pay bills. I thought in NYS a consumer anyone could return merchandise for a full refund under any circumstances. Something about this does not sit well with me. I am calling the Better Business Bureau.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

ordered couch love seat oct 2nd still march 3rd still no fuirniture. been to store called warehouse ect.ect. told the same story about delay in fabric,holiday shut down ect.ect. ect dont need furniture will be calling state att. gen.see what they suggest. will contact news 4 see if call for action will investigate i think only recourse i think is to SUE,SUE,SUE see what that will do! will keep u posted,frustrated

1
★☆☆☆☆

ordered couch love seat oct 2nd still march 3rd still no fuirniture. been to store called warehouse ect.ect. told the same story about delay in fabric,holiday shut down ect.ect. ect dont need furniture will be calling state att. gen.see what they suggest. will contact news 4 see if call for action will investigate i think only recourse i think is to SUE,SUE,SUE see what that will do! will keep u posted,frustrated

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I read all of these unpleasant reviews but I wanted to experience it for myself, afterall, we all have our own perspective on Crawford Furniture Outlet. I was stunned by the prices. The mark ups were outrageous. I am a shopper, frugal but I get what I want at reasonable prices, and it wasn't here. I actually drove down to Salamanca and went to that Bear Hollow outlet someone mentioned in one of their comentaries. OMG, they offer the same furniture, same manufacturer, but you get the whole set for 1/2 the price. Do you like throwing away $1,500.00. I know I don't. I actually took pictures of the same, if not better built bedroom sets at Bear Hollow. You have everything to gain and nothing to lose, and the drive is just an hour away.

2
★★☆☆☆

I read all of these unpleasant reviews but I wanted to experience it for myself, afterall, we all have our own perspective on Crawford Furniture Outlet. I was stunned by the prices. The mark ups were outrageous. I am a shopper, frugal but I get what I want at reasonable prices, and it wasn't here. I actually drove down to Salamanca and went to that Bear Hollow outlet someone mentioned in one of their comentaries. OMG, they offer the same furniture, same manufacturer, but you get the whole set for 1/2 the price. Do you like throwing away $1,500.00. I know I don't. I actually took pictures of the same, if not better built bedroom sets at Bear Hollow. You have everything to gain and nothing to lose, and the drive is just an hour away.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Do yoursef a favor and make arrangements to have your furniture delivered by someone with proper insurance. My wife and I were very much looking forward toward our new $4,000.00 bedroom setl We wanted to share the devistating effect of having the furniture damaged in route....We we're horrified. Naturally we called the store and we were told "that's what you purchased." We will not settle for anything less than what we purchased. We are taking measures to have this corrected.

1
★☆☆☆☆

Do yoursef a favor and make arrangements to have your furniture delivered by someone with proper insurance. My wife and I were very much looking forward toward our new $4,000.00 bedroom setl We wanted to share the devistating effect of having the furniture damaged in route....We we're horrified. Naturally we called the store and we were told "that's what you purchased." We will not settle for anything less than what we purchased. We are taking measures to have this corrected.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I AM VERY ANGRY AT HIS STORE....VERY ANGRY. I went in to Crawford Amherst with the intent of getting in store financing and next thing I know these people are applying for bank credit for my prospective purchases. It was too late, the transactions had gone through without my consent. My credit scores plummetted 20 points...20 darn points. The damage they caused to my credit is beyond reason. I called the Attorney General's to file a complaint for deceptive practices and I assure you, it will be investigated. They did something without my written consent and I will prove it...

1
★☆☆☆☆

I AM VERY ANGRY AT HIS STORE....VERY ANGRY. I went in to Crawford Amherst with the intent of getting in store financing and next thing I know these people are applying for bank credit for my prospective purchases. It was too late, the transactions had gone through without my consent. My credit scores plummetted 20 points...20 darn points. The damage they caused to my credit is beyond reason. I called the Attorney General's to file a complaint for deceptive practices and I assure you, it will be investigated. They did something without my written consent and I will prove it...

Was this review helpful to you?
Ratings_icons Ratings_icons

.

HORRIBLE! BUYER BEWARE! Ordered living room furniture back in October 2010, STILL have not received. Ordered dining room furniture in November, took 12 weeks to receive - when delivered - was cracked, chipped, etc. Been two weeks and had to call again to get service, have to wait another week. As far as the living room goes, no idea when it will be here. I have filed complaints with the BBB, Crawford Furniture never responded to the BBB! They do not care about customer service - they will NOT offer refunds on ANYTHING, not willing to work with you - will only say that "you signed a contract" Nothing about them holding up their end. No help at all. I have spent over $5000 on two rooms of furniture with them, and what I have received is crap, the rest I have not even gotten. PLEASE STAY AWAY FROM THIS COMPANY!

1
★☆☆☆☆

HORRIBLE! BUYER BEWARE! Ordered living room furniture back in October 2010, STILL have not received. Ordered dining room furniture in November, took 12 weeks to receive - when delivered - was cracked, chipped, etc. Been two weeks and had to call again to get service, have to wait another week. As far as the living room goes, no idea when it will be here. I have filed complaints with the BBB, Crawford Furniture never responded to the BBB! They do not care about customer service - they will NOT offer refunds on ANYTHING, not willing to work with you - will only say that "you signed a contract" Nothing about them holding up their end. No help at all. I have spent over $5000 on two rooms of furniture with them, and what I have received is crap, the rest I have not even gotten. PLEASE STAY AWAY FROM THIS COMPANY!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was hoping to find a nice sofa and a coffee table, but dear god, they wanted more than Bassett Furniture, and this is an outlet store. Well, you can imagine, I walked out the minute I heard $1,500 for a sofa and another $1,300.00 for the coffee table and matching side tables. Hello...this is an Outlet and I am on a budget.

1
★☆☆☆☆

I was hoping to find a nice sofa and a coffee table, but dear god, they wanted more than Bassett Furniture, and this is an outlet store. Well, you can imagine, I walked out the minute I heard $1,500 for a sofa and another $1,300.00 for the coffee table and matching side tables. Hello...this is an Outlet and I am on a budget.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I don't know about this store, after reading these reviews, I am tempted to go elsewhere. But, I am the fashionista of the household, so I let my life partner decide what we need and go from there. We went to Crawford Amherst because they advertised buy one at full price and get the second at 1/2 price. Do you know that FULL PRICE IS.....I am talking about $750.00 for a nightstand....$1,380 for a bed...just the bed...and by the time you add the pieces you want and need...it's way into the $3,500.00 range. Needless to say, we walked out and went to several other places, and voila! we found the bedroom of our dreams for $2,300.00, all 6 pieces of it. You do the math.

2
★★☆☆☆

I don't know about this store, after reading these reviews, I am tempted to go elsewhere. But, I am the fashionista of the household, so I let my life partner decide what we need and go from there. We went to Crawford Amherst because they advertised buy one at full price and get the second at 1/2 price. Do you know that FULL PRICE IS.....I am talking about $750.00 for a nightstand....$1,380 for a bed...just the bed...and by the time you add the pieces you want and need...it's way into the $3,500.00 range. Needless to say, we walked out and went to several other places, and voila! we found the bedroom of our dreams for $2,300.00, all 6 pieces of it. You do the math.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Listen, safe yourself a headache and drive to Jamestown. You can get the same furniture at wholesale. There is no middle person and you will typically drive away with whatever you want that same day. Now, doesn't that make sense. I am personally locked in to buy something I no longer wanting and simply because they have a large down deposit on my order, which is my fault. But, don't make my mistake. Don't be lured by the 1/2 off for the second piece of furniture. At the end of the day you will end up paying more.

1
★☆☆☆☆

Listen, safe yourself a headache and drive to Jamestown. You can get the same furniture at wholesale. There is no middle person and you will typically drive away with whatever you want that same day. Now, doesn't that make sense. I am personally locked in to buy something I no longer wanting and simply because they have a large down deposit on my order, which is my fault. But, don't make my mistake. Don't be lured by the 1/2 off for the second piece of furniture. At the end of the day you will end up paying more.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Horrible experience. We purchased a chair and ottoman Nov 27, 2010 and were told it would come in 4-6 weeks. After 7 weeks I called looking for it and recieved a call back FOUR DAYS later saying that there was a delay with the fabric company being shut down for the holidays. I don't believe that story because in the additional phone calls I had people admit that orders are not always placed in a timely manor etc. They are full of excuses. It has now been 12 weeks (double the initial time frame!) and I was just told today that they still don't know when my furniture is coming, "probably another 2-3 weeks". Since they won't let me cancel my order, I am reporting this to Al Vaughters, We need to take action and stop letting this company take advantage of people. How is this company still in business? From the other reviews, I see this has been going on for years. Shame on them! This is why people don't buy American made goods anymore. *Update March 1st- still don't have our furniture or even an ETA yet! I encourage everyone to write to Channel 4 news in Buffalo and tell them your story. Maybe Crawford will get the message since they don't respond the the BBB.

1
★☆☆☆☆

Horrible experience. We purchased a chair and ottoman Nov 27, 2010 and were told it would come in 4-6 weeks. After 7 weeks I called looking for it and recieved a call back FOUR DAYS later saying that there was a delay with the fabric company being shut down for the holidays. I don't believe that story because in the additional phone calls I had people admit that orders are not always placed in a timely manor etc. They are full of excuses. It has now been 12 weeks (double the initial time frame!) and I was just told today that they still don't know when my furniture is coming, "probably another 2-3 weeks". Since they won't let me cancel my order, I am reporting this to Al Vaughters, We need to take action and stop letting this company take advantage of people. How is this company still in business? From the other reviews, I see this has been going on for years. Shame on them! This is why people don't buy American made goods anymore. *Update March 1st- still don't have our furniture or even an ETA yet! I encourage everyone to write to Channel 4 news in Buffalo and tell them your story. Maybe Crawford will get the message since they don't respond the the BBB.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I am extremely disappointed in Crawford Furniture. The service is horrible. I ordered a couch October 1, was told it would take up to 6-8 weeks for delivery. About 8 weeks went by when I finally called to check the status, which I was told the color of the fabric was back ordered. Another couple of weeks went by, and I had to do the follow up again and was told the following week it will be here, this went on for a couple of months. Finally, it is now mid-February and they tell me three more weeks? Really? So now I am fighting to get my money back. I had to do all of the follow up via phone and visiting their store. It was a terrible experience and a huge waste of my time. A half a year later I am still waiting for my refund sitting on a horribly uncomfortable futon.

1
★☆☆☆☆

I am extremely disappointed in Crawford Furniture. The service is horrible. I ordered a couch October 1, was told it would take up to 6-8 weeks for delivery. About 8 weeks went by when I finally called to check the status, which I was told the color of the fabric was back ordered. Another couple of weeks went by, and I had to do the follow up again and was told the following week it will be here, this went on for a couple of months. Finally, it is now mid-February and they tell me three more weeks? Really? So now I am fighting to get my money back. I had to do all of the follow up via phone and visiting their store. It was a terrible experience and a huge waste of my time. A half a year later I am still waiting for my refund sitting on a horribly uncomfortable futon.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have to be gracious about commenting on this retailer. Afterall, the staff was very nice, but that's not the problem. I don't like their piece meal way of selling furniture. I mean who wants to buy a dresser, or a night stand alone. I want a whole bedroom set at the price I am willing to pay. At this store, you pay for each piece individually, as if that isn't enough, they want full payment up front. Now, call me silly but I am not buying that scheme.... and I am not liking these commentaries. They hold true to the store.

2
★★☆☆☆

I have to be gracious about commenting on this retailer. Afterall, the staff was very nice, but that's not the problem. I don't like their piece meal way of selling furniture. I mean who wants to buy a dresser, or a night stand alone. I want a whole bedroom set at the price I am willing to pay. At this store, you pay for each piece individually, as if that isn't enough, they want full payment up front. Now, call me silly but I am not buying that scheme.... and I am not liking these commentaries. They hold true to the store.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Recentley I purchased a couch that unfortunatly did not fit through the door to my apartment. I purchased on sale so now I have a merchandise credit worth $641 and am willing to sell for $591. If interested call 508-364-2455

3
★★★☆☆

Recentley I purchased a couch that unfortunatly did not fit through the door to my apartment. I purchased on sale so now I have a merchandise credit worth $641 and am willing to sell for $591. If interested call 508-364-2455

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Most definitely be wary of 5 star reviews. Placed a down payment on a rocker swivel in Oct. Would be ready in 6 weeks. One month later was notified the leather fabric (color) was no longer available and I needed to chose another. Long story short - after the terrible service I received from the manager in Amherst, I decided to cancel the order and was told there would be a restocking fee - for a chair that wasn't even done yet! Needless to say, I received 100% of my deposit back and do not recommend this store at all. Raymour and Flanigan is the place to go - excellent service and quality with delivery as advertsied - if not sooner

1
★☆☆☆☆

Most definitely be wary of 5 star reviews. Placed a down payment on a rocker swivel in Oct. Would be ready in 6 weeks. One month later was notified the leather fabric (color) was no longer available and I needed to chose another. Long story short - after the terrible service I received from the manager in Amherst, I decided to cancel the order and was told there would be a restocking fee - for a chair that wasn't even done yet! Needless to say, I received 100% of my deposit back and do not recommend this store at all. Raymour and Flanigan is the place to go - excellent service and quality with delivery as advertsied - if not sooner

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This store is unbelievably bad. I put some furniture on Layaway about a month ago, with a 25% downpayment. The Terms and Conditions of the Contract read that I had 6 months to pay for my order in full. Yet, they keep calling my home, cell, office, and asking for payment in full. I had to remind them of their own contractual agreement. UNBELIEVABLE!!!! I will never again buy another piece of furniture outlet, the AUDACITY to ask for payment in full....

1
★☆☆☆☆

This store is unbelievably bad. I put some furniture on Layaway about a month ago, with a 25% downpayment. The Terms and Conditions of the Contract read that I had 6 months to pay for my order in full. Yet, they keep calling my home, cell, office, and asking for payment in full. I had to remind them of their own contractual agreement. UNBELIEVABLE!!!! I will never again buy another piece of furniture outlet, the AUDACITY to ask for payment in full....

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My Sister told me about a Place in Salamanca, NY, called Bear Hollow. You have to go there before making any purchases at this store. The furniture is 100% American made and the prices are 1/2 of what you see in this store. OMG the mark-up....what a rip-off. Get in your truck or SUV and save yourself a thousand dollars..I certainly did.

1
★☆☆☆☆

My Sister told me about a Place in Salamanca, NY, called Bear Hollow. You have to go there before making any purchases at this store. The furniture is 100% American made and the prices are 1/2 of what you see in this store. OMG the mark-up....what a rip-off. Get in your truck or SUV and save yourself a thousand dollars..I certainly did.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I was warned by a few people not to go into this store, but I thought how bad could it be, right? I just bought my first home and I needed something nice to get started. I asked the Manager about store credit and before I knew it, he's applying for a line of credit through Wells Fargo; a mortgage bank. I thought, of all the chicanery, this store is the worse. Well, my credit scores just plumetted 5 points...Gee Thanks Crawford Amherst!!!!!

1
★☆☆☆☆

I was warned by a few people not to go into this store, but I thought how bad could it be, right? I just bought my first home and I needed something nice to get started. I asked the Manager about store credit and before I knew it, he's applying for a line of credit through Wells Fargo; a mortgage bank. I thought, of all the chicanery, this store is the worse. Well, my credit scores just plumetted 5 points...Gee Thanks Crawford Amherst!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I absolutely hate it when I walk in a store and I am followed by salesmen. This is Crawford Furniture. I was looking for a Sofa but they don't seem to carry many fabrics, and for those prices they should have a larger selection. I went to Raymour and Flanigan and got my Couch in 2 days. : )))

2
★★☆☆☆

I absolutely hate it when I walk in a store and I am followed by salesmen. This is Crawford Furniture. I was looking for a Sofa but they don't seem to carry many fabrics, and for those prices they should have a larger selection. I went to Raymour and Flanigan and got my Couch in 2 days. : )))

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I went to this story on the recommendation of another couple in Amhest and that's it. Their prices are incredibly high and quite frankly, I was able to get a 7 piece bedroom set, top of the line with free shipping for less than $2700.00. Rosas has an incredible going out business sale and the furniture is incredibly well made, unmatched by this small store. I would have to say that the sales lady was incredible but beyond that, I wasn not impressed at all.

I would wait for this store to go out-of-business. They weren't doing so well when I was there.

2
★★☆☆☆

I went to this story on the recommendation of another couple in Amhest and that's it. Their prices are incredibly high and quite frankly, I was able to get a 7 piece bedroom set, top of the line with free shipping for less than $2700.00. Rosas has an incredible going out business sale and the furniture is incredibly well made, unmatched by this small store. I would have to say that the sales lady was incredible but beyond that, I wasn not impressed at all.

I would wait for this store to go out-of-business. They weren't doing so well when I was there.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

After 3 1/2 months of waiting, our furniture finally arrives and scratched beyond repair. We called the manufacturer in Jamestown, and the Independent store Manager at the Amherst facility and all we got was a run around. I am disappointed, angry, and wanting to return this purchase for a full refund but they refuse us. We were offered a store credit, imagine that. We took the case to the Better Business Bureau. We were beyond repproach when we saw a list of others who had done the same.

1
★☆☆☆☆

After 3 1/2 months of waiting, our furniture finally arrives and scratched beyond repair. We called the manufacturer in Jamestown, and the Independent store Manager at the Amherst facility and all we got was a run around. I am disappointed, angry, and wanting to return this purchase for a full refund but they refuse us. We were offered a store credit, imagine that. We took the case to the Better Business Bureau. We were beyond repproach when we saw a list of others who had done the same.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've been shopping for furniture for some time, and I have to tell you, this store is shady, and I am being kind. After reading these reviews and actually going to Crawford furniture, I actually felt a bit trepidatious about buying anything in the moment. My wife and I came home and decided to go with a more reputable company, Raymour and Flanigan. You pick out what you want, and you have 3 days later. At Crawford, you wait 8 plus weeks and they charge you an exorbitant amount of money for delivery. Becareful and be a smart shopper.... My mother once told me, "if it seems to good to be true, you have something to be concerned about." Do not be misled by the prices... because you will pay later. We found the bedroom of our dreams about 1200 dollars cheapter at Raymour and Flanigan. Do some shopping before spending your hard earned money

1
★☆☆☆☆

I've been shopping for furniture for some time, and I have to tell you, this store is shady, and I am being kind. After reading these reviews and actually going to Crawford furniture, I actually felt a bit trepidatious about buying anything in the moment. My wife and I came home and decided to go with a more reputable company, Raymour and Flanigan. You pick out what you want, and you have 3 days later. At Crawford, you wait 8 plus weeks and they charge you an exorbitant amount of money for delivery. Becareful and be a smart shopper.... My mother once told me, "if it seems to good to be true, you have something to be concerned about." Do not be misled by the prices... because you will pay later. We found the bedroom of our dreams about 1200 dollars cheapter at Raymour and Flanigan. Do some shopping before spending your hard earned money

Was this review helpful to you?
Ratings_icons Ratings_icons

.

My experience with Crawford furniture Retail was not favorable at all. I am one to purchase American made products but not at the expense of getting ripped-off. Beware of hidden charges and do not make any payments forms until you see the final draft of your bill which is provided in typed form with every single charge possible, inlcuding, but not exclusive to taxation. I had no idea I would be paying an additional $540.00 in hidden charges...I was a fool to sign their Layaway form before being provided a final breakdown of the final typed bill. When I addressed the Manager on the matter, he was unyielding and basically told me that I was liable. I will continue to buy foreign and not think twice about it. However, I am also checking the matter involving Crawford Furniture Retail with my Attorney for any Chicanery involved in this purchase.

1
★☆☆☆☆

My experience with Crawford furniture Retail was not favorable at all. I am one to purchase American made products but not at the expense of getting ripped-off. Beware of hidden charges and do not make any payments forms until you see the final draft of your bill which is provided in typed form with every single charge possible, inlcuding, but not exclusive to taxation. I had no idea I would be paying an additional $540.00 in hidden charges...I was a fool to sign their Layaway form before being provided a final breakdown of the final typed bill. When I addressed the Manager on the matter, he was unyielding and basically told me that I was liable. I will continue to buy foreign and not think twice about it. However, I am also checking the matter involving Crawford Furniture Retail with my Attorney for any Chicanery involved in this purchase.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

To those of you affected by Crawford Furniture Direct, please note that a full investigation is currently in process by the Better Business Bureau and the New York State Attorney General's Office. I, like many of you, got fed up with the lies and the deceptive practices of this company and filed suit and complaints whenever and wherever I could. Note: Call For Action or Channel 4 has a file on this company and awaits your call before a story goes public. There is power in numbers... and a story is about to unveil at different venues.

1
★☆☆☆☆

To those of you affected by Crawford Furniture Direct, please note that a full investigation is currently in process by the Better Business Bureau and the New York State Attorney General's Office. I, like many of you, got fed up with the lies and the deceptive practices of this company and filed suit and complaints whenever and wherever I could. Note: Call For Action or Channel 4 has a file on this company and awaits your call before a story goes public. There is power in numbers... and a story is about to unveil at different venues.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We placed an order for a table and chairs at Crawford Furniture in Lockport at the end of October and were promised we would have our furniture within a month. We received most of our order 2 months later (after multiple unreturned phone calls) but two of the chairs were incorrectly upholstered. We have been waiting three weeks now and the replacement chairs still are not in. So we didn't have table for Thanksgiving as we were promised and now we won't have the full set for Christmas either. They haven't called back when they said they would and they've done nothing to make amends for this. We've had a much better experience at Pies in Lockport. Would never order from Crawford again

1
★☆☆☆☆

We placed an order for a table and chairs at Crawford Furniture in Lockport at the end of October and were promised we would have our furniture within a month. We received most of our order 2 months later (after multiple unreturned phone calls) but two of the chairs were incorrectly upholstered. We have been waiting three weeks now and the replacement chairs still are not in. So we didn't have table for Thanksgiving as we were promised and now we won't have the full set for Christmas either. They haven't called back when they said they would and they've done nothing to make amends for this. We've had a much better experience at Pies in Lockport. Would never order from Crawford again

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Hmmm...I'd be very wary of those 5 star reviews that are showing up without any specifics. I now agree with the poor reviews (that actually have some transaction details). My husband and I shopped at Crawford and are not at all impressed. The store looks very tired and, well, cheesy, but we thought we'd try. Stupid move - we had the same problems noted in the reviews with a continually moving target delivery date. If someone would have said from the start that the product may take weeks and weeks, we would have moved on. Plus, the furniture is NOT made locally. A very poor experience, but now we know better. Demand delivery specifics before you give them your credit card - don't be fools like us >: (

1
★☆☆☆☆

Hmmm...I'd be very wary of those 5 star reviews that are showing up without any specifics. I now agree with the poor reviews (that actually have some transaction details). My husband and I shopped at Crawford and are not at all impressed. The store looks very tired and, well, cheesy, but we thought we'd try. Stupid move - we had the same problems noted in the reviews with a continually moving target delivery date. If someone would have said from the start that the product may take weeks and weeks, we would have moved on. Plus, the furniture is NOT made locally. A very poor experience, but now we know better. Demand delivery specifics before you give them your credit card - don't be fools like us >: (

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Just purchased a bedroom and love it! ordered it on Monday and had it by Saturday. Looks great and love the solid wood made local!
Thanks to my sales guy Curt for helping us. I love this and Christmas just got a little better for us! Thanks Crawford!

5
★★★★★

Just purchased a bedroom and love it! ordered it on Monday and had it by Saturday. Looks great and love the solid wood made local!
Thanks to my sales guy Curt for helping us. I love this and Christmas just got a little better for us! Thanks Crawford!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I purchased a few weeks ago from the Amherst store and I couldn't be happier. My sales person was great, and helped me with everything. I did'nt get this type of service anywhere. My stuff was delivered when promised and on time. I will be purchasing again.

5
★★★★★

I purchased a few weeks ago from the Amherst store and I couldn't be happier. My sales person was great, and helped me with everything. I did'nt get this type of service anywhere. My stuff was delivered when promised and on time. I will be purchasing again.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

We thought buying locally would be a good experience - we should have read the negative reviews first. As others have said, Crawford promised one delivery date and then another...then stopped trying altogether. We still don't have the pieces that were promised a month ago and no one at Crawford seems to care because they already have the money. I don't know how this company remains in business ?? please shop elsewhere.

1
★☆☆☆☆

We thought buying locally would be a good experience - we should have read the negative reviews first. As others have said, Crawford promised one delivery date and then another...then stopped trying altogether. We still don't have the pieces that were promised a month ago and no one at Crawford seems to care because they already have the money. I don't know how this company remains in business ?? please shop elsewhere.

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

What a great place to shop. I have read everything on here and still purchased. The quality is second to none and the person who helped me was AWESOME! He took great care of me. It took me months of shopping to decide, and they made it easy. My furniture looks great! I'm sure there is no company that can make everyone happy out there, but Crawford in Amherst made me Verry happy. Im glad i still decided to purchase local!

5
★★★★★

What a great place to shop. I have read everything on here and still purchased. The quality is second to none and the person who helped me was AWESOME! He took great care of me. It took me months of shopping to decide, and they made it easy. My furniture looks great! I'm sure there is no company that can make everyone happy out there, but Crawford in Amherst made me Verry happy. Im glad i still decided to purchase local!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I have had the worst experience with this place. Everytime the sofa was supposed to be delivered I would have to call and hear excuse after excuse for why it wasn't being delivered. It was finally delivered after I made serveral unreturned phone calls and went into the store and demanded a floor model. I also had a recliner delivered for my father, they delivered the wrong color!The customer service is a joke, they pass you from one person to the next making empty promises, and once they have your money they do not care if there is a problem with the quality of their furniture. They are nothing but liars and I will NEVER shop with them again and advise anyone else to shop anywhere but there!

1
★☆☆☆☆

I have had the worst experience with this place. Everytime the sofa was supposed to be delivered I would have to call and hear excuse after excuse for why it wasn't being delivered. It was finally delivered after I made serveral unreturned phone calls and went into the store and demanded a floor model. I also had a recliner delivered for my father, they delivered the wrong color!The customer service is a joke, they pass you from one person to the next making empty promises, and once they have your money they do not care if there is a problem with the quality of their furniture. They are nothing but liars and I will NEVER shop with them again and advise anyone else to shop anywhere but there!

Was this review helpful to you?
Ratings_icons Ratings_icons

1 out of 1 people found this review helpful.

.

MADE IN AMERICA??

I bought some black lacquer chairs with maple seats. Paint has chipped all over...no help from them glue has failed on every chair...I flipped one over it has Made in Slovena....LOGETEC
CRAPPY PRODUCT AND THEY LIE

1
★☆☆☆☆

MADE IN AMERICA??

I bought some black lacquer chairs with maple seats. Paint has chipped all over...no help from them glue has failed on every chair...I flipped one over it has Made in Slovena....LOGETEC
CRAPPY PRODUCT AND THEY LIE

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Went to Amherst Crawford store yesterday, and the Manager was actually my sales person. He was very polite and helpfull without being pushy. I am recently divorced and need a few things. After all said and done, this was a terrific place to go. I have been all over town and didnt get treated this good anywhere!!! Go there and ask for the Store Manager he is the best!

5
★★★★★

Went to Amherst Crawford store yesterday, and the Manager was actually my sales person. He was very polite and helpfull without being pushy. I am recently divorced and need a few things. After all said and done, this was a terrific place to go. I have been all over town and didnt get treated this good anywhere!!! Go there and ask for the Store Manager he is the best!

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 2 people found this review helpful.

.

Purchased 2 sleeper couches pd cash 6/1/2010...promised for 7/4/10..never rec'd. After threats manager calls and says sales rep never placed the order...fighting now to get my money back..STAY AWAY they are a RIP OFF!!!!!!

1
★☆☆☆☆

Purchased 2 sleeper couches pd cash 6/1/2010...promised for 7/4/10..never rec'd. After threats manager calls and says sales rep never placed the order...fighting now to get my money back..STAY AWAY they are a RIP OFF!!!!!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Bought a sectional from the Amherst store on 2/14/10...just received it on 6/18/10. That's right, 4 months for a sectional and ottoman. Can't even list the reasons or excuses for the delay because there are too many. Too many phone calls made by me (none from the store) until it finally arrives and it is ripped. 2 more weeks then it finally arrives on the 18th and is fixed. No communication by the store and since they have the money they feel no need to appologize either. Worst shopping experience I have ever had and will not recommend or shop there myself again. If there was a half star I would click that.

1
★☆☆☆☆

Bought a sectional from the Amherst store on 2/14/10...just received it on 6/18/10. That's right, 4 months for a sectional and ottoman. Can't even list the reasons or excuses for the delay because there are too many. Too many phone calls made by me (none from the store) until it finally arrives and it is ripped. 2 more weeks then it finally arrives on the 18th and is fixed. No communication by the store and since they have the money they feel no need to appologize either. Worst shopping experience I have ever had and will not recommend or shop there myself again. If there was a half star I would click that.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you want new furniture, do not order it from Crawfords in Buffalo. I ordered a sofa, love seat and chair. I paid up front for the entire set, but they never delivered the furniture. First, it was not in the warehouse. They promised that it would be in in two weeks. Two weeks later, they said two more weeks. Then the truck broke down, then no trucks were delivering. It has been over two months and I still do not have my furniture. Time to report them to the Better Business Bureau.

1
★☆☆☆☆

If you want new furniture, do not order it from Crawfords in Buffalo. I ordered a sofa, love seat and chair. I paid up front for the entire set, but they never delivered the furniture. First, it was not in the warehouse. They promised that it would be in in two weeks. Two weeks later, they said two more weeks. Then the truck broke down, then no trucks were delivering. It has been over two months and I still do not have my furniture. Time to report them to the Better Business Bureau.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you want high quality furniture, delivered when you were promised and good customer service... move on because these people will not provide it.

1
★☆☆☆☆

If you want high quality furniture, delivered when you were promised and good customer service... move on because these people will not provide it.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Excellent service. I purchased a dinning room set and was very pleased with them. I really liked their "layaway" payment system. I would purchase from them again and plan to do so soon.

4
★★★★☆

Excellent service. I purchased a dinning room set and was very pleased with them. I really liked their "layaway" payment system. I would purchase from them again and plan to do so soon.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought from the Lakewood Store and it is great high quality furniture. It's solid, real wood products all made in Jamestown, NY, USA! How many companies can say that now a days. I don't know why all these people have complaints because I've experienced nothing but good customer service. I wonder why these people don't follow up with what the solution to their problem was. I think people are quick to complain but seldom compliment, plus we are only hearing one side of the story. The sales person was very knowledgeable and a great help to me in choosing my furniture. Now those buying the upholstery from the store should know that Crawford doesn't make that, it's all from outside companies and they're just acting as a dealer, however, this also is made in the USA.I would highly recommend them if your looking for high quality furniture.

5
★★★★★

I bought from the Lakewood Store and it is great high quality furniture. It's solid, real wood products all made in Jamestown, NY, USA! How many companies can say that now a days. I don't know why all these people have complaints because I've experienced nothing but good customer service. I wonder why these people don't follow up with what the solution to their problem was. I think people are quick to complain but seldom compliment, plus we are only hearing one side of the story. The sales person was very knowledgeable and a great help to me in choosing my furniture. Now those buying the upholstery from the store should know that Crawford doesn't make that, it's all from outside companies and they're just acting as a dealer, however, this also is made in the USA.I would highly recommend them if your looking for high quality furniture.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

Don't bother buying from Crawford furniture. The furniture which we have ordered is in but it will take them a week to get it to us. Another delivery service is used and that costs you an extra $99. We have not even seen the furniture yet but it better be good quality or they will hear from us until we are thoroughly satisfied. They were sure eager enough to take our money but to have it delivered- you have to give them at least 48 hrs. for the company will call you and set up a date for delivery and that takes a week for that.

1
★☆☆☆☆

Don't bother buying from Crawford furniture. The furniture which we have ordered is in but it will take them a week to get it to us. Another delivery service is used and that costs you an extra $99. We have not even seen the furniture yet but it better be good quality or they will hear from us until we are thoroughly satisfied. They were sure eager enough to take our money but to have it delivered- you have to give them at least 48 hrs. for the company will call you and set up a date for delivery and that takes a week for that.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

To anyone looking for quality wood products I'd highly recommend Crawford Furniture. These complaints I do not get, it seems like maybe the upholstery? The staff, along with customer service was wonderful and very informative. I purchased an entire bedroom and kitchen table and chairs. It was solid hardwood, not veneer on all wood parts. My salesman was more than happy to flip over my table and prove this. I feel great buying American Made products and will continue going to Crawford Furniture to buy my children's bedroom pieces (along with other pieces) I would highly recommend this company to anyone looking for quality furniture!

3
★★★☆☆

To anyone looking for quality wood products I'd highly recommend Crawford Furniture. These complaints I do not get, it seems like maybe the upholstery? The staff, along with customer service was wonderful and very informative. I purchased an entire bedroom and kitchen table and chairs. It was solid hardwood, not veneer on all wood parts. My salesman was more than happy to flip over my table and prove this. I feel great buying American Made products and will continue going to Crawford Furniture to buy my children's bedroom pieces (along with other pieces) I would highly recommend this company to anyone looking for quality furniture!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Crawford Furniture came very highly recommended to us---a family owned business, well made furniture, etc....

We bought a dining room set out of a clearance room--after being ASSURED that nothing was wrong with it---that another couple bought it and changed their mind--that's why it had been returned. The table was in a box--it was never set up for us to see while we were at the store...but again, we were assured that it was fine.

After receiving the set, we were VERY disappointed in the quality of the table---it had dings and small dents/scratches all over it---and the leaves for the large table were warped. We called the store that we purchased the set from (to tell them how unhappy we were with our table/chairs) and that's where the real challenge set in...

Over a period of three weeks, I made phone calls to the store, customer service, and finally sent a "not so nice' e-mail to customer service, detailing our issues with the quality of the furniture, but also with the lack of help/customer service we were receiving. Finally, a district manager (named Tim--thank you, Tim!), contacted me and said the store would give me a FULL REFUND on the set--but we had to deliver the furniture back to the store OURSELVES!!! (which is a 2 hour drive!) I didn't argue--I was just happy that we were getting our money back....

In the end, we are relieved that we are getting our money back and we are thankful that this situation is being resolved....however, we'll have to think long and hard before recommending Crawford Furniture to family or friends. :-(

2
★★☆☆☆

Crawford Furniture came very highly recommended to us---a family owned business, well made furniture, etc....

We bought a dining room set out of a clearance room--after being ASSURED that nothing was wrong with it---that another couple bought it and changed their mind--that's why it had been returned. The table was in a box--it was never set up for us to see while we were at the store...but again, we were assured that it was fine.

After receiving the set, we were VERY disappointed in the quality of the table---it had dings and small dents/scratches all over it---and the leaves for the large table were warped. We called the store that we purchased the set from (to tell them how unhappy we were with our table/chairs) and that's where the real challenge set in...

Over a period of three weeks, I made phone calls to the store, customer service, and finally sent a "not so nice' e-mail to customer service, detailing our issues with the quality of the furniture, but also with the lack of help/customer service we were receiving. Finally, a district manager (named Tim--thank you, Tim!), contacted me and said the store would give me a FULL REFUND on the set--but we had to deliver the furniture back to the store OURSELVES!!! (which is a 2 hour drive!) I didn't argue--I was just happy that we were getting our money back....

In the end, we are relieved that we are getting our money back and we are thankful that this situation is being resolved....however, we'll have to think long and hard before recommending Crawford Furniture to family or friends. :-(

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We are very pleased with dining table and chairs we purchased. For the price, they are great and I would much rather buy US made products than junk from China.

Face it, unless you have a ton of money to spend on furniture, you will not get furniture made like in the old days. No matter where you go, it's all the same: glued and put together shoddily. Even Ethan Allen is made over seas and had gone down hill. We had to return one chair upon delivery and got a replacement a couple weeks later. Other than that we have had no other issues with this so I am not sure what all the negative is all about except to say it is much easier to complain and keep quite when things are OK.

Compare this to other furniture stores on the same level and you will see the difference. Also, they don't have fake sales every week like some of the other stores which I think it a plus.

4
★★★★☆

We are very pleased with dining table and chairs we purchased. For the price, they are great and I would much rather buy US made products than junk from China.

Face it, unless you have a ton of money to spend on furniture, you will not get furniture made like in the old days. No matter where you go, it's all the same: glued and put together shoddily. Even Ethan Allen is made over seas and had gone down hill. We had to return one chair upon delivery and got a replacement a couple weeks later. Other than that we have had no other issues with this so I am not sure what all the negative is all about except to say it is much easier to complain and keep quite when things are OK.

Compare this to other furniture stores on the same level and you will see the difference. Also, they don't have fake sales every week like some of the other stores which I think it a plus.

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Crawford Furniture Retail Otlt, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review