Kev's Copy Ctr Inc

★★☆☆☆

About Kev's Copy Ctr Inc

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Our not-for-profit company went to them to create a t-shirt order. They promised a 3-4 day turnaround and we had a lovely phone conversation--all seemed clear.

6 days later no word, and when I called to follow up they denied ever receiving a part of the order. I forwarded the email they had received and we'd discussed, but they claimed none of that had ever happened.

Then we received the t-shirts. The quality was amateur although the price was high for that quality, and they messed up two of the t-shirts. They then blamed us for the mistakes and put us on punitive hold for 15-20 minutes at a time, yelling at us even as we tried to soothe them and simply try to rectify the situation. It was quite awful and we were horrified, especially as their delivery date put us in a bind.

They had promised to correct the mistake, but instead continued to yell at us over the phone and insist we had to pay for a new t-shirt--this after saying they'd never promised to fix it.

In the end, they refused to correct their mistake, and an aspect of our event was compromised because of their incompetence.

I would not recommend this vendor. It may take a nasty turn, I am sorry to say.

0
★☆☆☆☆

Our not-for-profit company went to them to create a t-shirt order. They promised a 3-4 day turnaround and we had a lovely phone conversation--all seemed clear.

6 days later no word, and when I called to follow up they denied ever receiving a part of the order. I forwarded the email they had received and we'd discussed, but they claimed none of that had ever happened.

Then we received the t-shirts. The quality was amateur although the price was high for that quality, and they messed up two of the t-shirts. They then blamed us for the mistakes and put us on punitive hold for 15-20 minutes at a time, yelling at us even as we tried to soothe them and simply try to rectify the situation. It was quite awful and we were horrified, especially as their delivery date put us in a bind.

They had promised to correct the mistake, but instead continued to yell at us over the phone and insist we had to pay for a new t-shirt--this after saying they'd never promised to fix it.

In the end, they refused to correct their mistake, and an aspect of our event was compromised because of their incompetence.

I would not recommend this vendor. It may take a nasty turn, I am sorry to say.

Pros: Friendly at first

Cons: Disorganized, Antagonistic, Reactionary, Unprofessional

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There was a miscommunication in a t-shirt order that I placed. Instead of working to fix the problem, the staff is only concerned with telling me that I was at fault and they had done nothing wrong. I'm willing to pay extra for what originally intended to order, but they keep putting me on hold and then picking up just long enough to tell me why this mix-up is all my fault.

Plus, their hold music is annoying.

0
★☆☆☆☆

There was a miscommunication in a t-shirt order that I placed. Instead of working to fix the problem, the staff is only concerned with telling me that I was at fault and they had done nothing wrong. I'm willing to pay extra for what originally intended to order, but they keep putting me on hold and then picking up just long enough to tell me why this mix-up is all my fault.

Plus, their hold music is annoying.

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I've been living in Harlem for the past 3 years. Sometimes I'm employed, sometimes I'm not. Life can be inconsistent. One thing that is consistent is Kev's copy center. When I needed to print and fax my most recent job application, it was Kev's Copy Center that facilitated that transaction. I got the job because of my timely response (amongst other things). They have several computers where one can access your e-mail. From there I printed my application (I don't have a printer at home) and faxed it over. I ask you; where else in Harlem can this be done? I know of no other. Now that I am employed and work out of home, I seem to use KCC often. The people that work there friendly, professional and very helpful. Additionally, Kevin, the owner is hands on. He may be working on a print job in the back, but I have seen him on numerous occasions stop what he is doing and help out with the most pressing needs. If a large number of people are at the counter all looking to pay for the service, fax something, and get access to the computer, Kevin will move to where he is needed the most, and that is a business owner who is very in-touch with his business. Thank You!!!

2
★★★★★

I've been living in Harlem for the past 3 years. Sometimes I'm employed, sometimes I'm not. Life can be inconsistent. One thing that is consistent is Kev's copy center. When I needed to print and fax my most recent job application, it was Kev's Copy Center that facilitated that transaction. I got the job because of my timely response (amongst other things). They have several computers where one can access your e-mail. From there I printed my application (I don't have a printer at home) and faxed it over. I ask you; where else in Harlem can this be done? I know of no other. Now that I am employed and work out of home, I seem to use KCC often. The people that work there friendly, professional and very helpful. Additionally, Kevin, the owner is hands on. He may be working on a print job in the back, but I have seen him on numerous occasions stop what he is doing and help out with the most pressing needs. If a large number of people are at the counter all looking to pay for the service, fax something, and get access to the computer, Kevin will move to where he is needed the most, and that is a business owner who is very in-touch with his business. Thank You!!!

Pros: Computers to use, fax, copy, stationary supplies, friendly professional staff, hands on owner

 

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