Heavenly Pets

★★★★☆

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4.0 9
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Wonderful groomer! My dogs love her and they look great. I appreciate that she is down to earth and realistic.

5
★★★★★

Wonderful groomer! My dogs love her and they look great. I appreciate that she is down to earth and realistic.

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I came to this sight to look up Sara's phone number at Heavely Pets and saw that awful review and HAD TO REPLY !!! This was SLANDEROUS on that reviewer's part ! Did you ever find someone who COMPLAINS about EVERYTHING...the type that

3
★★★★★

I came to this sight to look up Sara's phone number at Heavely Pets and saw that awful review and HAD TO REPLY !!! This was SLANDEROUS on that reviewer's part ! Did you ever find someone who COMPLAINS about EVERYTHING...the type that

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I had to comment after reading this bad review. First of all, I bring my 2 great danes to Sara. My male dog is 180 lbs and Sara doesn't mind having to call for help in getting him into the tub. Second of all, this person says that she stood behind the partition and no one saw her. That's bullsh*#, plain and simple. The partition is about 2 1/2 to 3 feet tall, and the grooming table is about 3 feet away. She says the helper was sitting at the desk? That is about 2 feet from the door and facing it. And no one saw her? I wonder where this crazy woman works? She must specialize in lying......

5
★★★★★

I had to comment after reading this bad review. First of all, I bring my 2 great danes to Sara. My male dog is 180 lbs and Sara doesn't mind having to call for help in getting him into the tub. Second of all, this person says that she stood behind the partition and no one saw her. That's bullsh*#, plain and simple. The partition is about 2 1/2 to 3 feet tall, and the grooming table is about 3 feet away. She says the helper was sitting at the desk? That is about 2 feet from the door and facing it. And no one saw her? I wonder where this crazy woman works? She must specialize in lying......

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The reviewer writing the review for Heavenly Pets is not telling the truth about the ability of clients to sit and wait while their dog is groomed. We've taken our dog there several times and the staff is quite insistent that clients leave the premises and return at a set time for pick-up. The fact that he/she would lie about this makes me question the accusation that the author of the negative review previously cited is indeed a liar! While they ultimately do a decent job with the cut, I think the potential for drama is real.

1
★☆☆☆☆

The reviewer writing the review for Heavenly Pets is not telling the truth about the ability of clients to sit and wait while their dog is groomed. We've taken our dog there several times and the staff is quite insistent that clients leave the premises and return at a set time for pick-up. The fact that he/she would lie about this makes me question the accusation that the author of the negative review previously cited is indeed a liar! While they ultimately do a decent job with the cut, I think the potential for drama is real.

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Signed up to Citysearch just to write this review! I saw that terrible review when I went on-line to look up their phone number and just had to write.
I have been bringing my pets here for years. One of my guys (who has since passed) was an older dog when we started here and he was not good with people touching his paws. He was always treated with kindness and a loving touch.
I've always been happy with the gromming results. My opinion is that these are nice people who like dogs!

2
★★★★★

Signed up to Citysearch just to write this review! I saw that terrible review when I went on-line to look up their phone number and just had to write.
I have been bringing my pets here for years. One of my guys (who has since passed) was an older dog when we started here and he was not good with people touching his paws. He was always treated with kindness and a loving touch.
I've always been happy with the gromming results. My opinion is that these are nice people who like dogs!

Pros: actually seem very fond of the dogs

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I have been a customer of heavenly pets for years and have always found that they treat my dogs with Great care. I have developed a good buisness relationship with the owner Sara who is very good at what she does. After reading the other reveiw on this page I am almost enraged at this story that has been blown out of proportion. I was there when it happened and it certinly didnt happen like that. The dog that was being groomed almost tipped the table over. As the table and dog were falling Sara quickly grabbed onto the dog and stopped them from falling. This lady that wrote the other review(lets call her LIAR) then began to freak out. She started cursing out Sara and her helper. I then got involved and assisted Sara in removing the liar from the shop. Personally i feel that the liar needs professional help. The cops were called and after sorting through the story decided that there was no wrong doing by Sara and told the liar that she was not to return to heavenly pets or they would arrest her. I am outraged that the liar decided to take it this far and write such an awful reveiw of SUCH A GREAT SHOP. IF you dont beleive me just go to heavenly pets you are invited to have a seat and watch your dog get groomed. The shop is totally open and you can see everything that happens there. THERE ARE NO CLOSED DOORS.

5
★★★★★

I have been a customer of heavenly pets for years and have always found that they treat my dogs with Great care. I have developed a good buisness relationship with the owner Sara who is very good at what she does. After reading the other reveiw on this page I am almost enraged at this story that has been blown out of proportion. I was there when it happened and it certinly didnt happen like that. The dog that was being groomed almost tipped the table over. As the table and dog were falling Sara quickly grabbed onto the dog and stopped them from falling. This lady that wrote the other review(lets call her LIAR) then began to freak out. She started cursing out Sara and her helper. I then got involved and assisted Sara in removing the liar from the shop. Personally i feel that the liar needs professional help. The cops were called and after sorting through the story decided that there was no wrong doing by Sara and told the liar that she was not to return to heavenly pets or they would arrest her. I am outraged that the liar decided to take it this far and write such an awful reveiw of SUCH A GREAT SHOP. IF you dont beleive me just go to heavenly pets you are invited to have a seat and watch your dog get groomed. The shop is totally open and you can see everything that happens there. THERE ARE NO CLOSED DOORS.

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The thing I like most is that you can sit and watch the owner Sara groom your dog. She is kind to my pets and very knowledgable about how to care for them. The prices are very reasonable, actually the cheapest place I've been to. But dont confuse quality with price. The quality is the best I've seen.
I have recently read another reveiw on this page that claims that Sara abused a dog. AFTER INVESTIGATING THE CLAIM FOUND THAT IT IS NOTHING MORE THAN SLANDER. there is NO police report on file. I also asked Sara about this and she told me she was grooming a 150 pound golden retriever and it got excited when someone walked in the door and the table started to tip with the dog on it. She quickly lunged at the dog and table to prevent them from falling and getting hurt which she was sucessfull in doing.
She also told me that the Owner of the golden retriever was notified of the incident and IS STILL A LOYAL CUSTOMER.
I would recomend Heavenly Pets to anyone that requires the best care and quality for there pets.

2
★★★★★

The thing I like most is that you can sit and watch the owner Sara groom your dog. She is kind to my pets and very knowledgable about how to care for them. The prices are very reasonable, actually the cheapest place I've been to. But dont confuse quality with price. The quality is the best I've seen.
I have recently read another reveiw on this page that claims that Sara abused a dog. AFTER INVESTIGATING THE CLAIM FOUND THAT IT IS NOTHING MORE THAN SLANDER. there is NO police report on file. I also asked Sara about this and she told me she was grooming a 150 pound golden retriever and it got excited when someone walked in the door and the table started to tip with the dog on it. She quickly lunged at the dog and table to prevent them from falling and getting hurt which she was sucessfull in doing.
She also told me that the Owner of the golden retriever was notified of the incident and IS STILL A LOYAL CUSTOMER.
I would recomend Heavenly Pets to anyone that requires the best care and quality for there pets.

Pros: you can watch as your dog gets groomed

Cons: none

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I recently adopted a dog and yesterday walked into Heavenly Pets, Main Street, Catskill, NY to get information on grooming him. One clerk was sitting at a desk and the other girl was grooming a dog, both behind a partition. They did not see me so I stood there quietly and waited to be acknowledged. Out of the blue, I hear the groomer yell the name of the dog that was being groomed - then PUNCH him HARD with a close fist, on his side, by his neck. I could actually hear the thud of her fist hitting his side. My jaw dropped and my heart stopped, I was in shock. The clerk by the desk screamed - "Sara" - as if to let her know - "Watch it - We have company". The groomer Sara ripped the dog down from the grooming table and flung him into a crate, knowing she had been busted. She then started screaming "I did nothing wrong, I have been grooming that dog forever and I can do what I (expletive) want to him?. I told her that I was offended at her disgusting language and secondly that she had indeed done something wrong, that she had just broken the law. I told her I came into the shop to get information on grooming my dog and this is what I see?. When Sara saw I wasn't backing down, she came at me from behind the partition in a combative and confrontational way and the other clerk joined her (pierced lip/silver stud ?? both young girls, maybe 21). They backed me out of the store, screaming at me to get out. I walked next door and called the State Troopers. As I walked back to my car, Sara screamed obscenities at me, ??Gonna wait for the cops, bit*h?? As I waited in my car for the Police, Sara walked out to the stoop of the store and made an obscene hand gesture to me. As I still sat in my car and waiting for the Police, Sara came out to the stoop yet again to smoke a cigarette and continued her verbal, obscene harassment. The State Trooper arrived and took a report on this incident. The State Trooper advised me that she would alert both the owner of the store and also the owner of the dog of this incident, which is what I had hoped would happen. I was also given the option of having the groomer, Sara, arrested for harassment, which I declined. DO NOT TAKE YOUR PET HERE! If this was witnessed right in the front of the store, even if they did not know I was standing there, what else are these animals subjected to behind closed doors? This is truly shocking and disgusting and was deeply disturbing to see. KNOW who is providing care to your beloved pets. The thought that any dog is being punched, especially by someone who is supposed to be caring for the dog, is truly a disgrace.

3
★★★☆☆

I recently adopted a dog and yesterday walked into Heavenly Pets, Main Street, Catskill, NY to get information on grooming him. One clerk was sitting at a desk and the other girl was grooming a dog, both behind a partition. They did not see me so I stood there quietly and waited to be acknowledged. Out of the blue, I hear the groomer yell the name of the dog that was being groomed - then PUNCH him HARD with a close fist, on his side, by his neck. I could actually hear the thud of her fist hitting his side. My jaw dropped and my heart stopped, I was in shock. The clerk by the desk screamed - "Sara" - as if to let her know - "Watch it - We have company". The groomer Sara ripped the dog down from the grooming table and flung him into a crate, knowing she had been busted. She then started screaming "I did nothing wrong, I have been grooming that dog forever and I can do what I (expletive) want to him?. I told her that I was offended at her disgusting language and secondly that she had indeed done something wrong, that she had just broken the law. I told her I came into the shop to get information on grooming my dog and this is what I see?. When Sara saw I wasn't backing down, she came at me from behind the partition in a combative and confrontational way and the other clerk joined her (pierced lip/silver stud ?? both young girls, maybe 21). They backed me out of the store, screaming at me to get out. I walked next door and called the State Troopers. As I walked back to my car, Sara screamed obscenities at me, ??Gonna wait for the cops, bit*h?? As I waited in my car for the Police, Sara walked out to the stoop of the store and made an obscene hand gesture to me. As I still sat in my car and waiting for the Police, Sara came out to the stoop yet again to smoke a cigarette and continued her verbal, obscene harassment. The State Trooper arrived and took a report on this incident. The State Trooper advised me that she would alert both the owner of the store and also the owner of the dog of this incident, which is what I had hoped would happen. I was also given the option of having the groomer, Sara, arrested for harassment, which I declined. DO NOT TAKE YOUR PET HERE! If this was witnessed right in the front of the store, even if they did not know I was standing there, what else are these animals subjected to behind closed doors? This is truly shocking and disgusting and was deeply disturbing to see. KNOW who is providing care to your beloved pets. The thought that any dog is being punched, especially by someone who is supposed to be caring for the dog, is truly a disgrace.

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Stood behind partition awaiting service and the clerk and groomer did not see me. Groomer Sara yelled the name of the dog who was being groomed then hauled back and PUNCHED him HARD, with a closed fist. I saw the dog do nothing wrong. Other clerk then saw me standing there and screamed " Sara! " - as if to say "We have company!". Groomer, Sara, then flung the dog off of the grooming table and threw him into a crate. State Troopers were called and report filed. DO NOT BRING YOUR PETS HERE! Sara verbally harassed me, repeatedly, as I waited for Troopers. Nasty, disgusting creature she is.

0
★☆☆☆☆

Stood behind partition awaiting service and the clerk and groomer did not see me. Groomer Sara yelled the name of the dog who was being groomed then hauled back and PUNCHED him HARD, with a closed fist. I saw the dog do nothing wrong. Other clerk then saw me standing there and screamed " Sara! " - as if to say "We have company!". Groomer, Sara, then flung the dog off of the grooming table and threw him into a crate. State Troopers were called and report filed. DO NOT BRING YOUR PETS HERE! Sara verbally harassed me, repeatedly, as I waited for Troopers. Nasty, disgusting creature she is.

Pros: NONE

Cons: Disturbing animal abuse, When confronted, groomer told me "she could do whatever she (expletive) wanted to" - to the dog being groomed.

 

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