Whiskers Holistic Pet Care

★★★★☆
  • 235 9th Ave

    New York, NY 10001

    Map & Directions
  • 212-979-2532

About Whiskers Holistic Pet Care

Categories
  • Health Food Stores
  • Pets & Animals
  • Pet Stores

Pets & Animals

Pets & Animals
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Having built a pet products business that served more than 4,500 pet stores across the US, I have seen them all. Dedication, selection, products and price have been combined in Whiskers to make it the Best. I have been there early and I have been there late, Phil and Randy DO NOT compromise! If you care for your pet and you are in the NYC area, Whiskers has to be your pet store of choice.

The holistic approach to pet care is uniquely exceptional in the ability to diagnose and solve problems that bring balance and health back to your loved companion.

Trust Whiskers!

5
★★★★★

Having built a pet products business that served more than 4,500 pet stores across the US, I have seen them all. Dedication, selection, products and price have been combined in Whiskers to make it the Best. I have been there early and I have been there late, Phil and Randy DO NOT compromise! If you care for your pet and you are in the NYC area, Whiskers has to be your pet store of choice.

The holistic approach to pet care is uniquely exceptional in the ability to diagnose and solve problems that bring balance and health back to your loved companion.

Trust Whiskers!

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The entire staff at Whiskers has been amazing in helping our needy rescue animals. The offer free advice and guidance for almost every medical condition we are dealt with. They have been extremely supportive of our rescue efforts and helped us in every way possible.

We direct all of our adoptive families to them for supplies and advice as well. Everyone comes back raving about how happy they are to have learned of this great NYC resource.

We cannot express our gratitude for their help. We know our rescued & adopted pugs feel the same way!

Drea Peters, Co-Founder CTPR
drea@CurlyTailPugRescue.org

www.CurlyTailPugRescue.org

5
★★★★★

The entire staff at Whiskers has been amazing in helping our needy rescue animals. The offer free advice and guidance for almost every medical condition we are dealt with. They have been extremely supportive of our rescue efforts and helped us in every way possible.

We direct all of our adoptive families to them for supplies and advice as well. Everyone comes back raving about how happy they are to have learned of this great NYC resource.

We cannot express our gratitude for their help. We know our rescued & adopted pugs feel the same way!

Drea Peters, Co-Founder CTPR
drea@CurlyTailPugRescue.org

www.CurlyTailPugRescue.org

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I spend just short of $100 every 2 1/2 weeks for my cat's food and litter. Yes, Whiskers is expensive...but I want the best for my cat.

Unfortunately, Whiskers is no longer the best. The following is a experience you will have to suffer through many times when ordering.

Incomplete orders (thrown together) and NO CALLS from Randy or Karen as to when an order will be completed. Calls from me to find out when will I have the remainder of an order...their answer is "who knows".
So a customer and cat has to wait and wait until they get around to completing an order.
All this and dented cans too...and cans that have tops that don't work. Litter bags that have rips in them at times.
Complaining to Randy (the owner) is like talking to a wall. She is indifferent and doesn't care. She makes it up as she goes along. Strange attitude from an owner doesn't help the situation. Plus, I can do without the con job(s) from Karen.
Randy is still riding the wave of Whiskers past reputation. Do your pet a favor and go to a pet store that will appreciate your business.
***One good thing is they have cat adoptions in the store...and I guess then you buy the cat food and litter from Whiskers. (Ok, at least a sweet cat has a home...and for that I thank them.)

1
★☆☆☆☆

I spend just short of $100 every 2 1/2 weeks for my cat's food and litter. Yes, Whiskers is expensive...but I want the best for my cat.

Unfortunately, Whiskers is no longer the best. The following is a experience you will have to suffer through many times when ordering.

Incomplete orders (thrown together) and NO CALLS from Randy or Karen as to when an order will be completed. Calls from me to find out when will I have the remainder of an order...their answer is "who knows".
So a customer and cat has to wait and wait until they get around to completing an order.
All this and dented cans too...and cans that have tops that don't work. Litter bags that have rips in them at times.
Complaining to Randy (the owner) is like talking to a wall. She is indifferent and doesn't care. She makes it up as she goes along. Strange attitude from an owner doesn't help the situation. Plus, I can do without the con job(s) from Karen.
Randy is still riding the wave of Whiskers past reputation. Do your pet a favor and go to a pet store that will appreciate your business.
***One good thing is they have cat adoptions in the store...and I guess then you buy the cat food and litter from Whiskers. (Ok, at least a sweet cat has a home...and for that I thank them.)

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Although a couple of other reviewers have mentioned that it is worth paying more at Whiskers because of the wonderful attention given to you and your pet, I have to tell you that they are not only competitively priced for most items, I have actually seen their prices be lower than Petco on occasion. The shampoo that I use for my dog is priced lower at Whiskers and when I needed cat food in an emergency out of town I could not find it for the same price out on Long Island. That being said, you cannot possibly pay for the attention and advice doled out at Whiskers by Phil and Randy and Joseph and Karen and and and EVERYONE who works there is as knowledgeable and considerate and generous as can be. I am always stunned when I ask a pet owner if they know Whiskers and they don't. SO I tell them to go straight to 235 EAST 9TH STREET. (Don't go to 9th Avenue, they're not there!) The treats are flowing over at Whiskers!

5
★★★★★

Although a couple of other reviewers have mentioned that it is worth paying more at Whiskers because of the wonderful attention given to you and your pet, I have to tell you that they are not only competitively priced for most items, I have actually seen their prices be lower than Petco on occasion. The shampoo that I use for my dog is priced lower at Whiskers and when I needed cat food in an emergency out of town I could not find it for the same price out on Long Island. That being said, you cannot possibly pay for the attention and advice doled out at Whiskers by Phil and Randy and Joseph and Karen and and and EVERYONE who works there is as knowledgeable and considerate and generous as can be. I am always stunned when I ask a pet owner if they know Whiskers and they don't. SO I tell them to go straight to 235 EAST 9TH STREET. (Don't go to 9th Avenue, they're not there!) The treats are flowing over at Whiskers!

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Back when Nutro lied about poison in the cat food, Whisker's vowed to never do business with them again. Since my cat lived on Nutro, I was worried but the "lite" suggestions of Petguard were not only enjoyed by my tiny fussy cat but I noticed her coat was shinier, her eyes brighter and - she didn't shed!!!

Whisker's has kept to their word and while pricier than Petco (where I have personally witnessed such appalling treatment of caged animals that I cried and vowed never to buy from them again - and haven't), I would rather spend my few dollars on a store with my fur baby's well-being at heart.

5
★★★★★

Back when Nutro lied about poison in the cat food, Whisker's vowed to never do business with them again. Since my cat lived on Nutro, I was worried but the "lite" suggestions of Petguard were not only enjoyed by my tiny fussy cat but I noticed her coat was shinier, her eyes brighter and - she didn't shed!!!

Whisker's has kept to their word and while pricier than Petco (where I have personally witnessed such appalling treatment of caged animals that I cried and vowed never to buy from them again - and haven't), I would rather spend my few dollars on a store with my fur baby's well-being at heart.

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Kate A... Sorry to continue but I also wanted to respond to your points regarding your individual situation regarding our delivery service. On a business note, we do not manufacture the cans you purchase therefore if you receive a can with a top that doesn't open, bring it back. We have and will always replace it. As for product which does not come in your delivery, unfortunately we are at the effects of our distributors ... if they are out of stock of an item, we cannot get it to you. The Pet Food/Product business is somewhat behind in technology and until we actually receive our truck order, we do not know what will be in stock. We have no control over this. I wish I could guarantee every single item for every single order but in business that is simply not the case. We make very stringent priority of our delivery service and unfortunately sometimes things happen which are simply out of our control. I care and am not indifferent to any customer ... I appreciate every single one of you. And I am thankful for the thousands and thousands of letters, pictures, reviews, tv/radio and print accolades we receive all the time. Because of you, we are able to continue in the mission we set out 20 years ago. So thank you to everyone single one of you. I wish and do tell you in person all the time. Randy Klein, Owner, Manager, President, Chief chef and bottle washer

5
★★★★★

Kate A... Sorry to continue but I also wanted to respond to your points regarding your individual situation regarding our delivery service. On a business note, we do not manufacture the cans you purchase therefore if you receive a can with a top that doesn't open, bring it back. We have and will always replace it. As for product which does not come in your delivery, unfortunately we are at the effects of our distributors ... if they are out of stock of an item, we cannot get it to you. The Pet Food/Product business is somewhat behind in technology and until we actually receive our truck order, we do not know what will be in stock. We have no control over this. I wish I could guarantee every single item for every single order but in business that is simply not the case. We make very stringent priority of our delivery service and unfortunately sometimes things happen which are simply out of our control. I care and am not indifferent to any customer ... I appreciate every single one of you. And I am thankful for the thousands and thousands of letters, pictures, reviews, tv/radio and print accolades we receive all the time. Because of you, we are able to continue in the mission we set out 20 years ago. So thank you to everyone single one of you. I wish and do tell you in person all the time. Randy Klein, Owner, Manager, President, Chief chef and bottle washer

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.

This is a good store if you are looking for not-so-ordinary pet care items such as organic pet food or cat nip that is also organic. I tried getting pet food here once for our cat and all she did was refuse to eat it. Then when she did eat it, she threw it up. Needless to say, we decided that organic cat food wasn't for her. But if you want it, this place has it.

3
★★★☆☆

This is a good store if you are looking for not-so-ordinary pet care items such as organic pet food or cat nip that is also organic. I tried getting pet food here once for our cat and all she did was refuse to eat it. Then when she did eat it, she threw it up. Needless to say, we decided that organic cat food wasn't for her. But if you want it, this place has it.

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.

I went into this store once not knowing it was a pet store mostly for cats, when in reality, I had a dog. Well, since I went in, I continued to check the place out. It was pretty decent, I wasn't too impressed by anything. But then I saw the room where there are the cats waiting for you to adopt them and I fell in love with that place. It's like a cat heaven. I still like to go see them.

4
★★★★☆

I went into this store once not knowing it was a pet store mostly for cats, when in reality, I had a dog. Well, since I went in, I continued to check the place out. It was pretty decent, I wasn't too impressed by anything. But then I saw the room where there are the cats waiting for you to adopt them and I fell in love with that place. It's like a cat heaven. I still like to go see them.

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I found Whiskers Holistic through the Oxbow website when I was looking for a pet store in NYC that carried Oxbow small animal products. The only pet store listed was Whiskers so I went there by subway and was amazed at what a great store I had found.

Whiskers has a very wide selection of all natural, preservative free pet foods and treats. They even carry hard to find foods like Innova, Oxbow, and Steve's Raw Foods. They also carry all natural cat litter as well as many different types of toys and other pet needs.

Whiskers delivers to all 5 boroughs of NYC. Their staff is friendly and very well informed about the products they have. Once I brought my son with me and the staff was very nice to him and even gave him candy for being well behaved.

Although their prices are a bit expensive, they do have a wide array of pet foods that you can't get at chain stores like Innova and Oxbow products. They are also willing to special order a product for you if they don't have it. Also if they run out of a product, they will give you free sample packages of that product until they get it in. They also have a frequent customer discount program as well as a bulk discount on canned pet food.

Whiskers also has a holistic vet on site as well as a cat adoption room where cats roam freely waiting to be adopted. One of the best pet supply stores in NYC!

PROS: great selection of pet foods, hard to find pet foods, friendly staff
CONS: a bit more expensive than a chain store

5
★★★★★

I found Whiskers Holistic through the Oxbow website when I was looking for a pet store in NYC that carried Oxbow small animal products. The only pet store listed was Whiskers so I went there by subway and was amazed at what a great store I had found.

Whiskers has a very wide selection of all natural, preservative free pet foods and treats. They even carry hard to find foods like Innova, Oxbow, and Steve's Raw Foods. They also carry all natural cat litter as well as many different types of toys and other pet needs.

Whiskers delivers to all 5 boroughs of NYC. Their staff is friendly and very well informed about the products they have. Once I brought my son with me and the staff was very nice to him and even gave him candy for being well behaved.

Although their prices are a bit expensive, they do have a wide array of pet foods that you can't get at chain stores like Innova and Oxbow products. They are also willing to special order a product for you if they don't have it. Also if they run out of a product, they will give you free sample packages of that product until they get it in. They also have a frequent customer discount program as well as a bulk discount on canned pet food.

Whiskers also has a holistic vet on site as well as a cat adoption room where cats roam freely waiting to be adopted. One of the best pet supply stores in NYC!

PROS: great selection of pet foods, hard to find pet foods, friendly staff
CONS: a bit more expensive than a chain store

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