First, the good. Keens came highly recommended by a work associate. My wife and I ate there last night, 17 March 2008. The atmosphere is great. It feels like a place that should be serving no nonsense red meat. We loved the old school clear light bulbs with the crazy filament, seemed as if Edison dropped them off that morning.
All of the food was presented well. The porterhouse for two had a giant bone sticking straight up that made my mouth water. My wife's short ribs looked awesome. Prime meat is prime meat, the texture on the slightly overcooked medium rare steak was great.
Now for the not so good. This steak had no flavor. The short ribs had no flavor. The creamed spinach had no flavor. The only thing we ordered that was passable was the Yukon gold mashed potatoes, and we still had to add salt and pepper. I honestly believe that there was no seasoning added to anything other than the mashed potatoes. And as anyone who appreciates good food knows, you can't make the seasoning right at the table. You must salt and pepper before/during cooking. It really ruined our whole meal.
The service was average at best. Our waiter was prone to long disappearances. When the runners came with our mains we had to clear our own appetizer and salad plates. That is unacceptable. No one ever asked us how our meal was. We decided to just deal with it since the meal was being expended anyway.
The bill with 15% tip came to $253. We had gone to Babbo the night before and our bill with 20% tip was $260. Babbo makes Keens look like McDonald's. They are not even in the same league.
I honestly hope that we just had a bad experience. There were many people there on a Monday night and mediocre restaurants charging top dollar don't last long. Keens has been around since 1885.
Pros: Cool room.
Cons: See review