Tom & Nancy's Pizzeria

★★★★☆
  • 423 Stone Rd

    Rochester, NY 14616

    Map & Directions
  • 585-663-1274

About Tom & Nancy's Pizzeria

Hours
Mon. - Sun. 3pm - 10pm

Food

Food
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.

Couldn't believe the other reviews. I've gone to Tom and Nancy's for over 30 years and they've never made a mistake with my order, the pizza has always been wonderful and the staff courteous. The sauce is the best and my grandchildren

3
★★★★★

Couldn't believe the other reviews. I've gone to Tom and Nancy's for over 30 years and they've never made a mistake with my order, the pizza has always been wonderful and the staff courteous. The sauce is the best and my grandchildren

.

They arnt what yhey say there are..the FAT S.O.B.runs the place needs to go back to school.wrong order over priced,took there shi... back.refufsed pay back monies...use to be if you wanted great pizza in rochester,you called ton an

3
★★★★★

They arnt what yhey say there are..the FAT S.O.B.runs the place needs to go back to school.wrong order over priced,took there shi... back.refufsed pay back monies...use to be if you wanted great pizza in rochester,you called ton an

.

Ok so I have been out of the area for a couple of years and have really missed some of the unique food we have around here. Don't kid yourself, pizza is not just pizza...and I love pizza.\r
\r
So I call up my favorite local joint from the

3
★★★★★

Ok so I have been out of the area for a couple of years and have really missed some of the unique food we have around here. Don't kid yourself, pizza is not just pizza...and I love pizza.\r
\r
So I call up my favorite local joint from the

.

I have bought single pies and large sheets (multiple sheets at a time for school functions) and I have never been disappointed. The writers who have previously written about this pizza shop are entitled to their opinion, however I have my

3
★★★★★

I have bought single pies and large sheets (multiple sheets at a time for school functions) and I have never been disappointed. The writers who have previously written about this pizza shop are entitled to their opinion, however I have my

.

Do not order this cheap pizza. When I entered the store it was very smokey... and then the burnt smell hit me. Uggh. But I had a coupon for a large pizza and I figured why not try it. My pizza was under cooked and they use CANNED

3
★★★★★

Do not order this cheap pizza. When I entered the store it was very smokey... and then the burnt smell hit me. Uggh. But I had a coupon for a large pizza and I figured why not try it. My pizza was under cooked and they use CANNED

.

Their pizza sucks and the owners a pussy who likes to beat up old men at bars,I don't recommend this place for anyone.

3
★★★★★

Their pizza sucks and the owners a pussy who likes to beat up old men at bars,I don't recommend this place for anyone.

.

They USED to be the best in town. They were pizzas loaded with toppings, great flavor and a joy to eat. Haven't had one in that has been good for more than a year and I won't be going back again. It's a sad truth. To the owner - it would

3
★★★★★

They USED to be the best in town. They were pizzas loaded with toppings, great flavor and a joy to eat. Haven't had one in that has been good for more than a year and I won't be going back again. It's a sad truth. To the owner - it would

.

The owner, Kurt, will always go the extra mile to satisfy customers that are not happy, which is rare seeing that the pizza and wings are excellent. this review from a long time customer and pizza fanatic. (whining about a one time problem

3
★★★★★

The owner, Kurt, will always go the extra mile to satisfy customers that are not happy, which is rare seeing that the pizza and wings are excellent. this review from a long time customer and pizza fanatic. (whining about a one time problem

.

Let me start by saying that my wife and I have ordered from Tom and Nancy's about twice a month for the past 5-6 years. The service has always been a little "rude" in person, but I dismissed that for the decent chow.

This past Thursday we ordered our usual, and added an order of chicken tenders for our 2 year old. he doesn't usually get to eat fried foods, so this is a special treat for him. When the order came I immediately opened the tenders to give them a chance to cool, expecting them to be steaming hot. To my suprise as I tore apart the first one...it was COMPLETELY RAW inside. I don't mean a little undercooked, I mean red and pink. Of course, the story doesn't end there.

I immediately called the place, and asked for the manager. I was told in a curt tone, "I'm the owner". I thought Perfect!. I told him the story, to which he replied, "I take a food saftey course every five years, they are fine, just eat them." Apparently he naps through this course. I told him to pick it up and that I then wanted my money back for the whole untouched order because if he can't get something as simple as chicken tenders right, how can I have any faith in the pizza or 2 dozen wings? To which he replied, "I am not doing anything of the sort. What do you think, i'm in the business of making food?" Um...actually you are.

Do you think I ever would have known if I hadn't started to tear apart the tenders? Would my 2 year old be able to tell me, "Daddy, these aren't cooked"? Does he know that salmonella can survive in oil for a short period in un-cooked food, and E-Coli even longer (yes it is in chicken as well...all raw meats can contain it).

If I could rate a NEGATIVE star amount I would, but as one star is as low as I can go...I can't rate them appropriately.

Note: If I had simply been told, "I'm sorry sir, I will have another order out to you immediately." ...this would have been over and chalked up to a mistake.

0
★☆☆☆☆

Let me start by saying that my wife and I have ordered from Tom and Nancy's about twice a month for the past 5-6 years. The service has always been a little "rude" in person, but I dismissed that for the decent chow.

This past Thursday we ordered our usual, and added an order of chicken tenders for our 2 year old. he doesn't usually get to eat fried foods, so this is a special treat for him. When the order came I immediately opened the tenders to give them a chance to cool, expecting them to be steaming hot. To my suprise as I tore apart the first one...it was COMPLETELY RAW inside. I don't mean a little undercooked, I mean red and pink. Of course, the story doesn't end there.

I immediately called the place, and asked for the manager. I was told in a curt tone, "I'm the owner". I thought Perfect!. I told him the story, to which he replied, "I take a food saftey course every five years, they are fine, just eat them." Apparently he naps through this course. I told him to pick it up and that I then wanted my money back for the whole untouched order because if he can't get something as simple as chicken tenders right, how can I have any faith in the pizza or 2 dozen wings? To which he replied, "I am not doing anything of the sort. What do you think, i'm in the business of making food?" Um...actually you are.

Do you think I ever would have known if I hadn't started to tear apart the tenders? Would my 2 year old be able to tell me, "Daddy, these aren't cooked"? Does he know that salmonella can survive in oil for a short period in un-cooked food, and E-Coli even longer (yes it is in chicken as well...all raw meats can contain it).

If I could rate a NEGATIVE star amount I would, but as one star is as low as I can go...I can't rate them appropriately.

Note: If I had simply been told, "I'm sorry sir, I will have another order out to you immediately." ...this would have been over and chalked up to a mistake.

.

This place used to have the best pizza in town for about 30 years. But they are under new management now and is not the same. The new staff has raised the price and lowered the quality. The old pizzas used to weigh about five pounds they were so loaded with toppings! But the new version is light as a feather. They are average at best now. Actually, I think Sams Club makes a better pizza.

1
★★★☆☆

This place used to have the best pizza in town for about 30 years. But they are under new management now and is not the same. The new staff has raised the price and lowered the quality. The old pizzas used to weigh about five pounds they were so loaded with toppings! But the new version is light as a feather. They are average at best now. Actually, I think Sams Club makes a better pizza.

.

This is by far one of THE BEST PIZZA restaurant's around!!! My wife and I use to live in NYC which as any pizza enthusiast will tell you is the Mecca of Pizza. However, with great distinction I can honestly give the coveted 5 stars to Tom & Nancy's Pizza because all the ingredients that they put into the pizza is made from scratch. The cheese that is used along with the sauce exceeds all expectations. Kurt, who is apparently is the guru of Pizza's can make ANY pizza with ANY toppings even unusual requests as long as you give him some advance notice. The crust is not thin and definitely NOT thick. My wife and I drive all the way from Pittsford to eat this Pizza. THAT's how good it is. There is NO other pizza shop in the Monroe County vicinity that even comes close. And as mentioned before, I honestly have to say that it is better if not comparable to Pizza available in Manhattan and the Bronx. To top it off, the staff is VERY friendly and personable. The other reviews are particularly harsh on Tom and Nancy's and am surprised that they were so negative about their experience. The staff seem extremely personable and very responsive to any and all requests that are made.... I have absolutely NOTHING bad to say about this restaurant. Even as high as the gas prices are, I will continue to come to Greece from Pittsford. The Pizza is unbeatable! ~ "Q"

2
★★★★★

This is by far one of THE BEST PIZZA restaurant's around!!! My wife and I use to live in NYC which as any pizza enthusiast will tell you is the Mecca of Pizza. However, with great distinction I can honestly give the coveted 5 stars to Tom & Nancy's Pizza because all the ingredients that they put into the pizza is made from scratch. The cheese that is used along with the sauce exceeds all expectations. Kurt, who is apparently is the guru of Pizza's can make ANY pizza with ANY toppings even unusual requests as long as you give him some advance notice. The crust is not thin and definitely NOT thick. My wife and I drive all the way from Pittsford to eat this Pizza. THAT's how good it is. There is NO other pizza shop in the Monroe County vicinity that even comes close. And as mentioned before, I honestly have to say that it is better if not comparable to Pizza available in Manhattan and the Bronx. To top it off, the staff is VERY friendly and personable. The other reviews are particularly harsh on Tom and Nancy's and am surprised that they were so negative about their experience. The staff seem extremely personable and very responsive to any and all requests that are made.... I have absolutely NOTHING bad to say about this restaurant. Even as high as the gas prices are, I will continue to come to Greece from Pittsford. The Pizza is unbeatable! ~ "Q"

Pros: The quality and quantity of the Pizza parallels NYC Pizza joints

Cons: I wish they had some seating area.

.

Love their food! They have great service and great food! Gotta love a good family owned pizza place! Not many around like this and that is something to be spoken for especially now a days.

4
★★★★☆

Love their food! They have great service and great food! Gotta love a good family owned pizza place! Not many around like this and that is something to be spoken for especially now a days.

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.

I received my pizza with the wrong toppings on it . When i called to tell them the women that answered the phone was rude and sarcastic and said she repeats all the order back and it must be my mistake ! what would you like me to do! How about I sorry for the mixup we will have a new one sent right out sir . I,ll never order from there again.I would teach my employes some customer service skills.

0
★☆☆☆☆

I received my pizza with the wrong toppings on it . When i called to tell them the women that answered the phone was rude and sarcastic and said she repeats all the order back and it must be my mistake ! what would you like me to do! How about I sorry for the mixup we will have a new one sent right out sir . I,ll never order from there again.I would teach my employes some customer service skills.

.

Not Impressed!! Our pizza was not completely cooked and they really skimped on the sauce and peperoni. We threw most of the pizza away. Too bad, this used to be one of the best pizza's in Rochester.

0
★☆☆☆☆

Not Impressed!! Our pizza was not completely cooked and they really skimped on the sauce and peperoni. We threw most of the pizza away. Too bad, this used to be one of the best pizza's in Rochester.

.

The last review sounds like sour grapes to me. I also have eaten Tom and Nancy's pizza for over 30 years and you know what? It's totally different from 30 years ago. Back in the day, they won best pizza in Rochester year after year. But even after Tom and Nancy sold it the first time to a person who worked for them, the pizza changed. For every person who bought the name after that, it's changed. I don't know if each owner sold and didn't tell the new guy all the secrets or if the new guy's went with different and cheaper ingredients. Now, it's a decent pizza ,but it's nowhere near as good as an origional Tom and Nancy's. Even today, their pizza was is more expensive than others but I dare you to find a heavier (by weight) pizza around. Also if you order extra pepperoni, you get EXTRA pepperoi not a few more pieces like other places.

2
★★★★☆

The last review sounds like sour grapes to me. I also have eaten Tom and Nancy's pizza for over 30 years and you know what? It's totally different from 30 years ago. Back in the day, they won best pizza in Rochester year after year. But even after Tom and Nancy sold it the first time to a person who worked for them, the pizza changed. For every person who bought the name after that, it's changed. I don't know if each owner sold and didn't tell the new guy all the secrets or if the new guy's went with different and cheaper ingredients. Now, it's a decent pizza ,but it's nowhere near as good as an origional Tom and Nancy's. Even today, their pizza was is more expensive than others but I dare you to find a heavier (by weight) pizza around. Also if you order extra pepperoni, you get EXTRA pepperoi not a few more pieces like other places.

.

If you are not happy 100% with your order and customer service i will refund your money with a smile personaly. Ask for Kurt,I will be happy to help you.

2
★★★★★

If you are not happy 100% with your order and customer service i will refund your money with a smile personaly. Ask for Kurt,I will be happy to help you.

.

Let's see, Tom and Nancy's was good in there time.. I was a loyal fan of them ordered all my pizza's from
them. Actually I grew up with them only a few blocks from my home it was the best pizza to be had.. I knew
they had switched hands a few times, but was still good. I tried others but still went back too them..
I haven't ordered one of there's in a while.. So on Friday 10/26/07 My husband said let's get a Tom and Nancy's. I said that sounds great cause we haven't had one for a while. There a $20.00 pizza. so we decided
to treat ourself. The usual double cheese, pepperoni, sausage, mushroom, onion.. Well when my husband
brought the pizza home, I looked at it and said this isn't right.. There was no double cheese no onions
and few mushrooms and the sausage looked like it went threw a meat grinder, and no sauce.. When I called Tom and Nancy's to inquired about this. I was told I was a drunk and HE I guess the owner yelled
a few profanities on me.. He did not want to here anything bad about his pizza.. I have ordered there
pizza's for as long as I can remember. A good 40 years, I lived only 2 blocks away. Check it out!!
They started out on Winchester Street and Dewey Ave.
Anyone from the 10th ward can relate!!!! As much as I loved Tom and Nancy's pizza I will never go back..
In the same area you can order from Casaglio's and I have tried it.. It's AWESOME!!!! Greece: 225-8630
That's Westside- 1169 N.Greece Rd
Eastside- 28882 Dewey Ave 663-8390
Hilton 7 Main Street - 392-9000

Open for Lunch and they deliver!!!!

Please don't order from Tom and Nancy's you may just get the 3rd finger!!!!

1
★★☆☆☆

Let's see, Tom and Nancy's was good in there time.. I was a loyal fan of them ordered all my pizza's from
them. Actually I grew up with them only a few blocks from my home it was the best pizza to be had.. I knew
they had switched hands a few times, but was still good. I tried others but still went back too them..
I haven't ordered one of there's in a while.. So on Friday 10/26/07 My husband said let's get a Tom and Nancy's. I said that sounds great cause we haven't had one for a while. There a $20.00 pizza. so we decided
to treat ourself. The usual double cheese, pepperoni, sausage, mushroom, onion.. Well when my husband
brought the pizza home, I looked at it and said this isn't right.. There was no double cheese no onions
and few mushrooms and the sausage looked like it went threw a meat grinder, and no sauce.. When I called Tom and Nancy's to inquired about this. I was told I was a drunk and HE I guess the owner yelled
a few profanities on me.. He did not want to here anything bad about his pizza.. I have ordered there
pizza's for as long as I can remember. A good 40 years, I lived only 2 blocks away. Check it out!!
They started out on Winchester Street and Dewey Ave.
Anyone from the 10th ward can relate!!!! As much as I loved Tom and Nancy's pizza I will never go back..
In the same area you can order from Casaglio's and I have tried it.. It's AWESOME!!!! Greece: 225-8630
That's Westside- 1169 N.Greece Rd
Eastside- 28882 Dewey Ave 663-8390
Hilton 7 Main Street - 392-9000

Open for Lunch and they deliver!!!!

Please don't order from Tom and Nancy's you may just get the 3rd finger!!!!

Pros: PParking ok

Cons: Not a nice owner

.

Everything that I have Had From Here is Truly the Best and the service that there is can't be denied the best and the quality of their products that they have and sell to their customers everyone comes back because of the customer's satisfaction about what they do .

Try them you won't regret it

2
★★★★☆

Everything that I have Had From Here is Truly the Best and the service that there is can't be denied the best and the quality of their products that they have and sell to their customers everyone comes back because of the customer's satisfaction about what they do .

Try them you won't regret it

Pros: Thumbs up

 

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