Dorschel Infiniti

★★★☆☆
Rochester Infiniti οΏ½ Inspired Performance. Visit Us Online Today.
  • 3855 W Henrietta Rd

    Rochester, NY 14623

    Map & Directions
  • 585-334-9440

3.0 2
Hi! Sign in to let us know how Dorschel Infiniti was?
Write a Review
.

It's unfortunate that I'm writing this review, since it seems that so many others have been pleased with the experience here. I had been searching for gently used Infinitis for a few weeks, and after driving several in Buffalo, NY (where I am located) I widened my search using the internet. I found a few I was interested in...specifically, an 07 G35x with low mileage priced at $18,000.

After calling early on Saturday morning, speaking to "Rodney," and confirming the car was available, I told him that I was interested in driving out to Rochester (approximately 70 minute drive) and purchasing the car. I did have a few questions; he told me he would double-check and call me back. About ten minutes later, he called me back and answered my questions to my satisfaction. I then confirmed with him that I would be driving out there today and set an appointment for 2pm.

When I arrived, it was very busy...the first sunny Saturday in months here in the dreary Northeast. After waiting for 25 minutes, another salesperson offered to help me. Unfortunately, the car had "just been sold" mere minutes ago. Thanks Rodney! By the way, the sticker on this 07 when I arrived was $18,7xx. So much for the "one price" and "no hassle" that their website and brochures are touting. Anyway, this new salesperson offered to let me test drive a few other cars...we went out in a 2010 G37x w/ navigation (48k and change mileage) priced at $22,xxx. After a nice, long test drive, we went to "talk numbers."

Now, apparently this company has a "no hassle" policy. In other words, they refuse to negotiate--at all. And while I liked the 2010, it was wheat leather (I preferred the black of the 07 I had come to look at) and was priced slightly above other cars I had looked at in the Buffalo area to begin with. I told them I'd be happy to drive the car off the lot today if they were willing to eat the tax. The salesperson balked.

Sure, that's almost $2k to ask for...but you're dealing with a customer who relied on your misrepresentations of fact and spent time, money, and aggravation driving out to see a single car with the intention of buying--only to have it "just sold" when you arrive. I was a bit frustrated.

So the manager comes out and tells me the same song and dance: "no hassle" pricing means no negotiation. Take it or leave it. Sounds great in theory, but let's be honest: while the used car market has changed significantly with the advent of the internet, there are still margins. Make it up on warranty sales, or volume, or something. And if I was local, it wouldn't have been a big deal. But nope, no negotiation. At all.

The manager informed me that I should have "put a deposit down" on the car if they wanted it held. Seems reasonable...why didn't Rodney mention that in either of our two phone calls? Better yet, why not call me and tell it was sold? Or even better yet, why not just keep the appointment we set for 2pm?

It's unfortunate, really...this won't matter. They are clearly a high-volume dealership. For every *one* person like me who has a poor experience based on their unwillingness to work with a customer, there are numerous individuals happy to come in and sign on the dotted line. If that's your model...great! But don't pretend to care when you don't.

Needless to say, I was frustrated--furious, even. I sat in the parking lot and found a dealer down the street who happened to two different 07 G35x's sitting on the lot, both with around 44k miles. I called, set up an appointment, drove in, test drove the car, looked it over, and pulled the trigger. They offered me the price I wanted out-the-door; matched the exact rate my bank was offering; agreed to install new brakes on it; and were just generally a pleasure to work with. They made a few grand off of me by not having to send the car to the auction; I saved a few grand by knowing what those cars were going for and getting something I was comfortable with.

So if you visit and find something you like...awesome! But know that you are just a number to them. They wouldn't work with me under the extraordinary circumstances where they sold a car out from under me...do you think they'll work with you under better ones?

1
★☆☆☆☆

It's unfortunate that I'm writing this review, since it seems that so many others have been pleased with the experience here. I had been searching for gently used Infinitis for a few weeks, and after driving several in Buffalo, NY (where I am located) I widened my search using the internet. I found a few I was interested in...specifically, an 07 G35x with low mileage priced at $18,000.

After calling early on Saturday morning, speaking to "Rodney," and confirming the car was available, I told him that I was interested in driving out to Rochester (approximately 70 minute drive) and purchasing the car. I did have a few questions; he told me he would double-check and call me back. About ten minutes later, he called me back and answered my questions to my satisfaction. I then confirmed with him that I would be driving out there today and set an appointment for 2pm.

When I arrived, it was very busy...the first sunny Saturday in months here in the dreary Northeast. After waiting for 25 minutes, another salesperson offered to help me. Unfortunately, the car had "just been sold" mere minutes ago. Thanks Rodney! By the way, the sticker on this 07 when I arrived was $18,7xx. So much for the "one price" and "no hassle" that their website and brochures are touting. Anyway, this new salesperson offered to let me test drive a few other cars...we went out in a 2010 G37x w/ navigation (48k and change mileage) priced at $22,xxx. After a nice, long test drive, we went to "talk numbers."

Now, apparently this company has a "no hassle" policy. In other words, they refuse to negotiate--at all. And while I liked the 2010, it was wheat leather (I preferred the black of the 07 I had come to look at) and was priced slightly above other cars I had looked at in the Buffalo area to begin with. I told them I'd be happy to drive the car off the lot today if they were willing to eat the tax. The salesperson balked.

Sure, that's almost $2k to ask for...but you're dealing with a customer who relied on your misrepresentations of fact and spent time, money, and aggravation driving out to see a single car with the intention of buying--only to have it "just sold" when you arrive. I was a bit frustrated.

So the manager comes out and tells me the same song and dance: "no hassle" pricing means no negotiation. Take it or leave it. Sounds great in theory, but let's be honest: while the used car market has changed significantly with the advent of the internet, there are still margins. Make it up on warranty sales, or volume, or something. And if I was local, it wouldn't have been a big deal. But nope, no negotiation. At all.

The manager informed me that I should have "put a deposit down" on the car if they wanted it held. Seems reasonable...why didn't Rodney mention that in either of our two phone calls? Better yet, why not call me and tell it was sold? Or even better yet, why not just keep the appointment we set for 2pm?

It's unfortunate, really...this won't matter. They are clearly a high-volume dealership. For every *one* person like me who has a poor experience based on their unwillingness to work with a customer, there are numerous individuals happy to come in and sign on the dotted line. If that's your model...great! But don't pretend to care when you don't.

Needless to say, I was frustrated--furious, even. I sat in the parking lot and found a dealer down the street who happened to two different 07 G35x's sitting on the lot, both with around 44k miles. I called, set up an appointment, drove in, test drove the car, looked it over, and pulled the trigger. They offered me the price I wanted out-the-door; matched the exact rate my bank was offering; agreed to install new brakes on it; and were just generally a pleasure to work with. They made a few grand off of me by not having to send the car to the auction; I saved a few grand by knowing what those cars were going for and getting something I was comfortable with.

So if you visit and find something you like...awesome! But know that you are just a number to them. They wouldn't work with me under the extraordinary circumstances where they sold a car out from under me...do you think they'll work with you under better ones?

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If you are in the market for a new car go meet the general manager. He is great to work with! His staff was nice to me too!

5
★★★★★

If you are in the market for a new car go meet the general manager. He is great to work with! His staff was nice to me too!

Was this review helpful to you?
Ratings_icons Ratings_icons

Business Response:

Thank you for the kind words. Itβ??s encouraging to hear from satisfied customers. We appreciate your business and look forward to serving you now and in the future. Sincerely, The Dorschel Automotive Group

Message from Dorschel Infiniti

Master-Certified factory-trained technicians and ASMs; Convenient hours & location; state-of-the-art facility; Local shuttle service; Cafe with full menu; comfortable lounge with TV, WiFi & kids play area; Car wash with every service; On-line service scheduling; Indoor delivery and night box; Coffee bar; Senior citizen & student discounts.

More about Dorschel Infiniti

Our service and parts departments are standing by to assist you with every aspect of vehicle maintenance. Just call or email us if you have any questions regarding our site information. We're here to make your shopping experience hassle-free.

 

Wait, you're the expert.

If you've been to or used Dorschel Infiniti, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review