Maguire Nissan

★★★★★
Ithaca Nissan. Visit Us Online for Local Offers & Events.
  • 504 S Meadow St

    Ithaca, NY 14850

    Map & Directions
  • 607-272-8000

4.6667 6
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I had to have a coil in one of my engine cylinders replaced. The team at Maguire was very fast in ordering the needed parts and setting up a date for the installation service, but the basic maintenance services I had done (an oil change,

3
★★★★★

I had to have a coil in one of my engine cylinders replaced. The team at Maguire was very fast in ordering the needed parts and setting up a date for the installation service, but the basic maintenance services I had done (an oil change,

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I have never been more frustrated in my life. A classic case of bait and switch with terms and price. The salesman gave me a price that they would work with and confermed the incentives that Ford was offering, only to find once that I was

3
★★★★★

I have never been more frustrated in my life. A classic case of bait and switch with terms and price. The salesman gave me a price that they would work with and confermed the incentives that Ford was offering, only to find once that I was

.

As an initial matter,and in my experience, Maguire Ford's promises of customer care are a sham. The toll free number they publish for their customer care representative is a disconnected line. Tim Maguire never answered my letter (sent to

3
★★★★★

As an initial matter,and in my experience, Maguire Ford's promises of customer care are a sham. The toll free number they publish for their customer care representative is a disconnected line. Tim Maguire never answered my letter (sent to

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had a great experience with the folks at Maguire. They had just what I was looking for and at the best price I could find. I'm not much for going to dealers and shopping but the people in their internet dept were very courteous and helpful. I would definitely buy another car from them and I will report shortly on my service experience when i take my new car in for an oil change.

4
★★★★☆

had a great experience with the folks at Maguire. They had just what I was looking for and at the best price I could find. I'm not much for going to dealers and shopping but the people in their internet dept were very courteous and helpful. I would definitely buy another car from them and I will report shortly on my service experience when i take my new car in for an oil change.

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I recently had my 1999 Ford F-150 serviced at Maguire Ford and they got me right in with no troubles...I was able to drive right in and actualy talk to someone that new what they were talking about instead of a clerk that just took my name and truck info. I was able to tlak directly with the TEAM Leader in charge of the guys working on my truck.....John Rapone was great and very friendly..while I waited in there lounge I walked on to the lot to check out new Trucks and was greet with a well dress professional guy named Clayton and he was eay going and did not pressure and actualy answered some questions that I had on some new trucks even thoug he new I was not buying anything...when I walked back through the showroom to the service department all the sales people looked professional and upbeat. The cashier told me that my truck was done and where it was parked. When I went out I found that my truck was not fixed but WASHED...they washed my car I looked on the bill and they did not charge me for it...I asked one of the guys out back why and he said "that is what we do, its magurie's".

2
★★★★★

I recently had my 1999 Ford F-150 serviced at Maguire Ford and they got me right in with no troubles...I was able to drive right in and actualy talk to someone that new what they were talking about instead of a clerk that just took my name and truck info. I was able to tlak directly with the TEAM Leader in charge of the guys working on my truck.....John Rapone was great and very friendly..while I waited in there lounge I walked on to the lot to check out new Trucks and was greet with a well dress professional guy named Clayton and he was eay going and did not pressure and actualy answered some questions that I had on some new trucks even thoug he new I was not buying anything...when I walked back through the showroom to the service department all the sales people looked professional and upbeat. The cashier told me that my truck was done and where it was parked. When I went out I found that my truck was not fixed but WASHED...they washed my car I looked on the bill and they did not charge me for it...I asked one of the guys out back why and he said "that is what we do, its magurie's".

Pros: easy location and friendly staff

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1. They overcharged me $50 the other day by adding mysterious "DIAG" on the bill, which is short for "(full computer) diagnostics." I never asked for it, and it was totally unnecessary for finding the problems with my car. If I had not pointed it out, they would have walked away with the 50 dollars of overcharge. They were totally unapologetic. They also charged me for tire rotation that I never asked for.

2. On the day they checked my car, they took off the cover a large plastic cover which was placed at the bottom of my car, around hood area, which protects the engine from the elements. When I brought my car a few days back to install the new parts, I complained about it, especially because there was a lot of snow and salts on the road in between those dates, but they claimed that the cover was not there from the beginning. They even claimed that it could have fallen off during the winter driving and I might not have noticed when it did. It is a sizable, thick plastic cover with at least 6 plastic ties and it is impossible for me not to notice if such a thing falls off from my car. I noticed the cover was placed back on my car when I picked up the car at the end of the day, but they did not mention anything about it - where they found it, why they kept it, nothing, no explanation, no apology.

3. On the first day, after the problems were found (for which I had to make a call for estimates and ordering of the new parts -- aren't they supposed to call me?), I was told to place the order for new parts, and to return a few days later to install them. When I returned with my car on the specified date, I was told that the parts were not ready. When I expressed my displeasure, the service department head accused me for not checking in advance.

4. Their hourly labor charge is different every time I take my car. This time they charged me about $100 just to find the problems, plus $160 to install the new parts for 2 hours of labor on axel. Last time when they worked on my brake during the summer time, they charged only $232 for 4.5 hours of work. The bill has very little information as to what type of rate was applied and how many hours of work was put into each work. (I asked the the hours from the service manager). But they both state T45 so I am assuming the same rate should have been applied. Am I justified to feel something is wrong here?

If you have similar experiences with Maguire, please email me at ms_baja74@hotmail.com. I am considering of reporting these to Better Business Bureau. The Bureau already has two complaints listed for this business in the past 12 months. See http://search.buffalo.bbb.org/codbrep.html?ID=83000019

1
★☆☆☆☆

1. They overcharged me $50 the other day by adding mysterious "DIAG" on the bill, which is short for "(full computer) diagnostics." I never asked for it, and it was totally unnecessary for finding the problems with my car. If I had not pointed it out, they would have walked away with the 50 dollars of overcharge. They were totally unapologetic. They also charged me for tire rotation that I never asked for.

2. On the day they checked my car, they took off the cover a large plastic cover which was placed at the bottom of my car, around hood area, which protects the engine from the elements. When I brought my car a few days back to install the new parts, I complained about it, especially because there was a lot of snow and salts on the road in between those dates, but they claimed that the cover was not there from the beginning. They even claimed that it could have fallen off during the winter driving and I might not have noticed when it did. It is a sizable, thick plastic cover with at least 6 plastic ties and it is impossible for me not to notice if such a thing falls off from my car. I noticed the cover was placed back on my car when I picked up the car at the end of the day, but they did not mention anything about it - where they found it, why they kept it, nothing, no explanation, no apology.

3. On the first day, after the problems were found (for which I had to make a call for estimates and ordering of the new parts -- aren't they supposed to call me?), I was told to place the order for new parts, and to return a few days later to install them. When I returned with my car on the specified date, I was told that the parts were not ready. When I expressed my displeasure, the service department head accused me for not checking in advance.

4. Their hourly labor charge is different every time I take my car. This time they charged me about $100 just to find the problems, plus $160 to install the new parts for 2 hours of labor on axel. Last time when they worked on my brake during the summer time, they charged only $232 for 4.5 hours of work. The bill has very little information as to what type of rate was applied and how many hours of work was put into each work. (I asked the the hours from the service manager). But they both state T45 so I am assuming the same rate should have been applied. Am I justified to feel something is wrong here?

If you have similar experiences with Maguire, please email me at ms_baja74@hotmail.com. I am considering of reporting these to Better Business Bureau. The Bureau already has two complaints listed for this business in the past 12 months. See http://search.buffalo.bbb.org/codbrep.html?ID=83000019

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