Manhattan Beauty Supply

★★★☆☆

About Manhattan Beauty Supply

3.0 2
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Absolutely the worst. I regret any penny I've ever spent in this cockroach hole (I wish I was kidding, on both counts, but I'm totally not.)

I purchased two ponytails a few days ago. I asked for black. My hair is jet black. It's pretty obvious. The employee who handed me the merchandise got one right but the other was a dark red. Not black. Of course, this was not clear simply by looking at the package so I didn't notice until I took it out at home and looked it at in the light.

I went back and explained the situation, very nicely, to the woman at the counter. She was nasty from the first word and stood there with her arms crossed. She pointed to a sign, posted WAY ABOVE eye level (pretty much near the ceiling), nestled among MANY OTHER signs, that says they don't take hair back. Which I totally understand. But given that her employee handed me the wrong color, that all of the tags were still attached, the netting was perfect, and the hair had never been worn... you would think she would try to be a little more understanding. I asked for her manager. She said "I am". I asked who the owner was. She repeated that she was. Somehow I kind of doubt that. I really hope she was lying; the owner of a business ought to have some pride in what they're doing.

Then, she decided to exchange it for me, but added "I'm only doing you a favor" in what had to have been the most abhorrent tone possible. I said "fine". But she didn't. She called one of her employees up and told her I said she had given me the wrong color. The girl stood there with HER arms crossed, leaning against the counter, looking both nonchalant and mean as hell. I informed the supposed owner/manager that was not the employee who helped me. She said "well then, who did" as if I had stolen the last cookie from the jar. I told her I didn't know. It's not like I asked the person's name, and I didn't see the person who assisted me working there in the store. (Oh this was AFTER the supposed owner/manager told me I didn't have to be so rude. Excuse me? Pot calling kettle black much?) The "owner/manager" says she only has two employees. I find that really hard to believe, since I work in the area and I'm in there frequently. She either hires two new employees every other day, or she's not very skilled at telling the truth.

After that whole exchange, she concluded she wasn't going to do me the favor after all. But she was STILL HOLDING the hair, arguing with me. Ugh.

Now, just to be clear, I deal with customers all day long. I tell them they can't have things, I tell them they can't exchange things, so on and so forth. But there is an APPROPRIATE way to do it. A nice way, even. I'm not angry because I couldn't make the exchange. But I do think the way they treat their customers is beyond terrible. (And apparently the way the "owner" thinks it is acceptable to treat her employees in front of customers. A true showing of character if I ever saw one.) Save your money and shop elsewhere. There are hundreds of beauty stores in the city that have better prices, better stock, no visible cockroaches, and employees who know how to treat customers.

1
★☆☆☆☆

Absolutely the worst. I regret any penny I've ever spent in this cockroach hole (I wish I was kidding, on both counts, but I'm totally not.)

I purchased two ponytails a few days ago. I asked for black. My hair is jet black. It's pretty obvious. The employee who handed me the merchandise got one right but the other was a dark red. Not black. Of course, this was not clear simply by looking at the package so I didn't notice until I took it out at home and looked it at in the light.

I went back and explained the situation, very nicely, to the woman at the counter. She was nasty from the first word and stood there with her arms crossed. She pointed to a sign, posted WAY ABOVE eye level (pretty much near the ceiling), nestled among MANY OTHER signs, that says they don't take hair back. Which I totally understand. But given that her employee handed me the wrong color, that all of the tags were still attached, the netting was perfect, and the hair had never been worn... you would think she would try to be a little more understanding. I asked for her manager. She said "I am". I asked who the owner was. She repeated that she was. Somehow I kind of doubt that. I really hope she was lying; the owner of a business ought to have some pride in what they're doing.

Then, she decided to exchange it for me, but added "I'm only doing you a favor" in what had to have been the most abhorrent tone possible. I said "fine". But she didn't. She called one of her employees up and told her I said she had given me the wrong color. The girl stood there with HER arms crossed, leaning against the counter, looking both nonchalant and mean as hell. I informed the supposed owner/manager that was not the employee who helped me. She said "well then, who did" as if I had stolen the last cookie from the jar. I told her I didn't know. It's not like I asked the person's name, and I didn't see the person who assisted me working there in the store. (Oh this was AFTER the supposed owner/manager told me I didn't have to be so rude. Excuse me? Pot calling kettle black much?) The "owner/manager" says she only has two employees. I find that really hard to believe, since I work in the area and I'm in there frequently. She either hires two new employees every other day, or she's not very skilled at telling the truth.

After that whole exchange, she concluded she wasn't going to do me the favor after all. But she was STILL HOLDING the hair, arguing with me. Ugh.

Now, just to be clear, I deal with customers all day long. I tell them they can't have things, I tell them they can't exchange things, so on and so forth. But there is an APPROPRIATE way to do it. A nice way, even. I'm not angry because I couldn't make the exchange. But I do think the way they treat their customers is beyond terrible. (And apparently the way the "owner" thinks it is acceptable to treat her employees in front of customers. A true showing of character if I ever saw one.) Save your money and shop elsewhere. There are hundreds of beauty stores in the city that have better prices, better stock, no visible cockroaches, and employees who know how to treat customers.

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Manhattan beauty supply is a great place to check out if you are in the market for some beauty supply but you do not want to pay full price. Do what the pros do and visit this store for great deals, especially on nail polish and nail files. The number of beauty products they sell is endless; from make up to perfumes to actual pedicure and manicure furniture sets.

5
★★★★★

Manhattan beauty supply is a great place to check out if you are in the market for some beauty supply but you do not want to pay full price. Do what the pros do and visit this store for great deals, especially on nail polish and nail files. The number of beauty products they sell is endless; from make up to perfumes to actual pedicure and manicure furniture sets.

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