West-Herr Ford Inc

★★★☆☆
  • 5025 Camp Rd

    Hamburg, NY 14075

    Map & Directions
  • 716-649-5640

About West-Herr Ford Inc

Details
Hours
Mon-Tue 9am-9pm, Thu 9am-9pm, Wed 9am-6pm, Fri 9am-6pm, Sat 9am-5pm
2.6 5
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HORRIBLE service every time I am in there. I purchased my car in June 2011. Al Staton sold me a 2007 Toyota Yaris. When I test drove the car, I noticed some nicks and dents in the exterior. Al promised to get them fixed for me once I bought the car. I took my car in to the body shop several times, but each time my car was in the shop, nothing happened. He gave an excuse each time as to why nothing was fixed. He also sold me a warranty package. My "Check Engine" light came on last week and I took it into West Herr's service center. I was told nothing was wrong, but I was charged $65 just to have them LOOK at my car (that's a $20 fee at any gas station). When I called to inquire about the high diagnostic fee, I was told by Jerry in the service center that he, "could have charged me $98 for the diagnostic." Needless to say, I will not be buying my next car at any West Herr dealer, and I cannot wait until I can turn my car in for a better one.

1
★☆☆☆☆

HORRIBLE service every time I am in there. I purchased my car in June 2011. Al Staton sold me a 2007 Toyota Yaris. When I test drove the car, I noticed some nicks and dents in the exterior. Al promised to get them fixed for me once I bought the car. I took my car in to the body shop several times, but each time my car was in the shop, nothing happened. He gave an excuse each time as to why nothing was fixed. He also sold me a warranty package. My "Check Engine" light came on last week and I took it into West Herr's service center. I was told nothing was wrong, but I was charged $65 just to have them LOOK at my car (that's a $20 fee at any gas station). When I called to inquire about the high diagnostic fee, I was told by Jerry in the service center that he, "could have charged me $98 for the diagnostic." Needless to say, I will not be buying my next car at any West Herr dealer, and I cannot wait until I can turn my car in for a better one.

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Crappy day and Warm Smiles.
I have been wowed... the service team at West Herr are so nice, i was having a very bad day. My car would not start, it is 20 out. They made me feel like i was'nt stupid and fixed me up in no time

5
★★★★★

Crappy day and Warm Smiles.
I have been wowed... the service team at West Herr are so nice, i was having a very bad day. My car would not start, it is 20 out. They made me feel like i was'nt stupid and fixed me up in no time

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I have never had a pleasant experience at this dealer's service department. I have owned several Fords over the past few years and have found the service department staff rude and dishonest. Almost every time. There is no doubt that their directed goal is to separate the customer from as much of his money as possible. I have been lied to and treated with such blatant disrespect that not only will I never go back, but I find myself making rude gestures when I drive by. Even though that is classless, it makes me feel better....

1
★☆☆☆☆

I have never had a pleasant experience at this dealer's service department. I have owned several Fords over the past few years and have found the service department staff rude and dishonest. Almost every time. There is no doubt that their directed goal is to separate the customer from as much of his money as possible. I have been lied to and treated with such blatant disrespect that not only will I never go back, but I find myself making rude gestures when I drive by. Even though that is classless, it makes me feel better....

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I know that the West Herr Name is well known in Buffalo, but the level of service that these guys preform is outstanding. My Family purchased 11 Fords from this company, and will continue to do so for the rest of our lives. They ROCK....

PROS: Low Prices, nice people, Buffalos best place to work by Business First
CONS: A little bit of a drive from our home but worth it.

5
★★★★★

I know that the West Herr Name is well known in Buffalo, but the level of service that these guys preform is outstanding. My Family purchased 11 Fords from this company, and will continue to do so for the rest of our lives. They ROCK....

PROS: Low Prices, nice people, Buffalos best place to work by Business First
CONS: A little bit of a drive from our home but worth it.

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1 out of 1 people found this review helpful.

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16 years ago when I was in College I bought a used car from here. I traded in my other car. They Dumped my old car in Buffalo and the City towed it and Fined me to pick up the car for abandoning it. I would NEVER go here again and I would NOT in my right mind recommend them to anyone!

1
★☆☆☆☆

16 years ago when I was in College I bought a used car from here. I traded in my other car. They Dumped my old car in Buffalo and the City towed it and Fined me to pick up the car for abandoning it. I would NEVER go here again and I would NOT in my right mind recommend them to anyone!

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0 out of 2 people found this review helpful.

Message from West-Herr Ford Inc

Serving the Western NY and Buffalo community for 60 years, West Herr Ford of Hamburg is an 18 time Ford Presidents Award winner for Customer Sastisfaction.

 

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