P C Richard & Son

★★★★★
  • 120 E 14th St

    New York, NY 10003

    Map & Directions
  • 212-979-2600

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My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

3
★★★★★

My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

.

Great price,appreciated the tax free and free shipping of the product.Very good service and excellent videos of products so very imformative. Delivery great with time slot given and arrived on time. Polite delivery and helpful.

3
★★★★★

Great price,appreciated the tax free and free shipping of the product.Very good service and excellent videos of products so very imformative. Delivery great with time slot given and arrived on time. Polite delivery and helpful.

.

My experience was excellent with PC Richard and Son Great price,appreciated the tax free and free shipping of the product.I have been a faithful PC Richards customer for over 20 years.keep up your wonderful service God Bless.

3
★★★★★

My experience was excellent with PC Richard and Son Great price,appreciated the tax free and free shipping of the product.I have been a faithful PC Richards customer for over 20 years.keep up your wonderful service God Bless.

.

P.C. Richard had the lowest price, the shipping was free and the oven was shipped the next day. The oven arrived in two days in excellent condition. Great price,appreciated the tax free and free shipping of the product.

3
★★★★★

P.C. Richard had the lowest price, the shipping was free and the oven was shipped the next day. The oven arrived in two days in excellent condition. Great price,appreciated the tax free and free shipping of the product.

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I have been purchasing things from them since they opened their first store on Kings Hwy, Bklyn, NY many years ago and have never been disappointed. Even the sales people will try to match or beat competitors prices if you can show them

3
★★★★★

I have been purchasing things from them since they opened their first store on Kings Hwy, Bklyn, NY many years ago and have never been disappointed. Even the sales people will try to match or beat competitors prices if you can show them

.

I have been a faithful PC Richards customer for over 15 years.keep up your wonderful service. Great price,appreciated the tax free and free shipping of the product.The appliance was delivered much sooner than expected and in perfect

3
★★★★★

I have been a faithful PC Richards customer for over 15 years.keep up your wonderful service. Great price,appreciated the tax free and free shipping of the product.The appliance was delivered much sooner than expected and in perfect

.

My experience was excellent with PC Richard and Son. Even the sales people will try to match or beat competitors prices if you can show them either from an ad or online. Their return policy is only 14 days on most items but they do not

3
★★★★★

My experience was excellent with PC Richard and Son. Even the sales people will try to match or beat competitors prices if you can show them either from an ad or online. Their return policy is only 14 days on most items but they do not

.

Great price,appreciated the tax free and free shipping of the product.I have been a faithful PC Richards customer for over 15 years.keep up your wonderful service God Bless.

3
★★★★★

Great price,appreciated the tax free and free shipping of the product.I have been a faithful PC Richards customer for over 15 years.keep up your wonderful service God Bless.

.

This online store is a prime example of how to do it right!Late November I found the best price for my son's Nintendo DS Lite system,they offered free shipping and tho' we are on opposite coasts,I received it via UPS Ground in a very

3
★★★★★

This online store is a prime example of how to do it right!Late November I found the best price for my son's Nintendo DS Lite system,they offered free shipping and tho' we are on opposite coasts,I received it via UPS Ground in a very

.

I bought a warranty from PC Richard for my computer for 5 years from 2005 to 2010. When the contract was over, I bought another one for 5 more years, 2010 to 2015. My computer crashed, I took it to the store like I used to do for repair.

3
★★★★★

I bought a warranty from PC Richard for my computer for 5 years from 2005 to 2010. When the contract was over, I bought another one for 5 more years, 2010 to 2015. My computer crashed, I took it to the store like I used to do for repair.

.

Ordered an xbox game on sale. Great price. Superfast shipping. Ordered on Thanksgiving. Arrived Monday." Great customer support.

3
★★★★★

Ordered an xbox game on sale. Great price. Superfast shipping. Ordered on Thanksgiving. Arrived Monday." Great customer support.

.

First time to order from this store. Very good price on a Onkyo receiver. Took two days to ship order. Received updated emails. Arrived in two days after shipping. Much faster than I had thought. I ask for an invoice via email and I

3
★★★★★

First time to order from this store. Very good price on a Onkyo receiver. Took two days to ship order. Received updated emails. Arrived in two days after shipping. Much faster than I had thought. I ask for an invoice via email and I

.

I have been a faithful PC Richards customer for over 15 years. I have done my homework before entering the store to make sure I know the product I want and what a fair price would be. Over the years I have purchased a Sony Vega TV which

3
★★★★★

I have been a faithful PC Richards customer for over 15 years. I have done my homework before entering the store to make sure I know the product I want and what a fair price would be. Over the years I have purchased a Sony Vega TV which

.

Very good service and excellent videos of products so very imformative. Delivery great with time slot given and arrived on time. Polite delivery and helpful.

3
★★★★★

Very good service and excellent videos of products so very imformative. Delivery great with time slot given and arrived on time. Polite delivery and helpful.

.

Great prices, love the free shipping.I would definitely shop with the merchant again.Very quick response to on line

3
★★★★★

Great prices, love the free shipping.I would definitely shop with the merchant again.Very quick response to on line

.

The dimensions of the product would be helpful.

3
★★★★★

The dimensions of the product would be helpful.

.

I contacted the merchant by phone, to ask some questions about the product. The person I dealt with, was very nice, and answered my questions very satisfactorily! The price for the item I purchased was very good, and shipping was free. I

3
★★★★★

I contacted the merchant by phone, to ask some questions about the product. The person I dealt with, was very nice, and answered my questions very satisfactorily! The price for the item I purchased was very good, and shipping was free. I

.

I am very satisfied with their service. The items I ordered shipped to me quickly and were in perfect shape upon arrival. I would recommend them and buy from them again.

3
★★★★★

I am very satisfied with their service. The items I ordered shipped to me quickly and were in perfect shape upon arrival. I would recommend them and buy from them again.

.

Price was best when considering price tax shipping, and transaction was all as expected, no problems, no delays. Only (very) minor issue was that I could not figure out long it would take to receive the item in advance of placing the

3
★★★★★

Price was best when considering price tax shipping, and transaction was all as expected, no problems, no delays. Only (very) minor issue was that I could not figure out long it would take to receive the item in advance of placing the

.

This was a easy transaction. I saved a ton of money, not only were they cheaper I didn't have to pay sales tax either. Great customer support.\r

3
★★★★★

This was a easy transaction. I saved a ton of money, not only were they cheaper I didn't have to pay sales tax either. Great customer support.\r

.

We orderd the West Bend 74706 toaster oven. P.C. Richard had the lowest price, the shipping was free and the oven was shipped the next day. The oven arrived in two days in excellent condition. We baked some bisciuts and oven performed

3
★★★★★

We orderd the West Bend 74706 toaster oven. P.C. Richard had the lowest price, the shipping was free and the oven was shipped the next day. The oven arrived in two days in excellent condition. We baked some bisciuts and oven performed

.

Great price, quick response and appreciated the tax free and free shipping of the product.

3
★★★★★

Great price, quick response and appreciated the tax free and free shipping of the product.

.

They answered all questions and I felt very comfortable dealing with this firm. The appliance was delivered much sooner than expected and in perfect condition. Very quick response to on line purchase.\r

3
★★★★★

They answered all questions and I felt very comfortable dealing with this firm. The appliance was delivered much sooner than expected and in perfect condition. Very quick response to on line purchase.\r

.

Very quick response to on line purchase. Great \r
price,appreciated the tax free and free shipping of the product.

3
★★★★★

Very quick response to on line purchase. Great \r
price,appreciated the tax free and free shipping of the product.

.

My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

3
★★★★★

My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

.

Great price, quick response and appreciated the tax free and free shipping of the product. I was shocked at the excellant service keep up your wonderful service God Bless

3
★★★★★

Great price, quick response and appreciated the tax free and free shipping of the product. I was shocked at the excellant service keep up your wonderful service God Bless

.

I have been a faithful PC Richards customer for over 15 years. I have done my homework before entering the store to make sure I know the product I want and what a fair price would be. Over the years I have purchased a Sony Vega TV which

3
★★★★★

I have been a faithful PC Richards customer for over 15 years. I have done my homework before entering the store to make sure I know the product I want and what a fair price would be. Over the years I have purchased a Sony Vega TV which

.

Recently I purchased a SHARP brand microwave oven for my wife as a Christmas gift. I found the best price for the model I chose at P.C.Richard & Son. I did not find them rated as a store and decided to take a chance and order anyway. All

3
★★★★★

Recently I purchased a SHARP brand microwave oven for my wife as a Christmas gift. I found the best price for the model I chose at P.C.Richard & Son. I did not find them rated as a store and decided to take a chance and order anyway. All

.

"Purchased a Logitech remote for half the price you would buy from anywhere else! Free, fast shipping! Could nopt ask for a smoother transaction. Way to go P.C. Richard & son!"

3
★★★★★

"Purchased a Logitech remote for half the price you would buy from anywhere else! Free, fast shipping! Could nopt ask for a smoother transaction. Way to go P.C. Richard & son!"

.

I've relied on PC Richards and Sons for many years and will continue to do so. My business relies on daily use of all my computer products and when I need help they are my first and only call.

3
★★★★★

I've relied on PC Richards and Sons for many years and will continue to do so. My business relies on daily use of all my computer products and when I need help they are my first and only call.

.

A very good PC Richards store. They are very helpful. I was looking to buy a computer and the staff member gave me a good lesson on what I needed which helped in my selection.

3
★★★★★

A very good PC Richards store. They are very helpful. I was looking to buy a computer and the staff member gave me a good lesson on what I needed which helped in my selection.

.

I have been using PC Richards for the past 1 year. Both home and at my Business. They are very Knowledgeable and helpful. I recommend them often to all who ask for a computer accessories. Always on time and prices are reasonable.

3
★★★★★

I have been using PC Richards for the past 1 year. Both home and at my Business. They are very Knowledgeable and helpful. I recommend them often to all who ask for a computer accessories. Always on time and prices are reasonable.

.

From the time I walked into the showroom I was treated as a person and not just another sale. Sale Rep listened to what we needed and was able to provide us with a the same that was not only perfect but within my budget. I have recommended

3
★★★★★

From the time I walked into the showroom I was treated as a person and not just another sale. Sale Rep listened to what we needed and was able to provide us with a the same that was not only perfect but within my budget. I have recommended

.

I ordered an air conditioner online for local delivery and installation in Brooklyn at the lowest price I could find. I received very helpful and courteous phone customer service throughout order process. The delivery and install were on

3
★★★★★

I ordered an air conditioner online for local delivery and installation in Brooklyn at the lowest price I could find. I received very helpful and courteous phone customer service throughout order process. The delivery and install were on

.

My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.\r

3
★★★★★

My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.\r

.

Fantastic service! I went in to PC Richards to pick up a part to fix my dryer. Attendent was very helpful and more than willing to overlook my ignorance of dryer repair. When I got there, he made sure he knew exactly what was going on with

3
★★★★★

Fantastic service! I went in to PC Richards to pick up a part to fix my dryer. Attendent was very helpful and more than willing to overlook my ignorance of dryer repair. When I got there, he made sure he knew exactly what was going on with

.

I don't work for this company or know anyone that works there. I personally purchased alot ot product from P.C. Richar'd. Great customer service,fast deliveries, and great prices. I personally recommand P.C. Richard's to my family and my

3
★★★★★

I don't work for this company or know anyone that works there. I personally purchased alot ot product from P.C. Richar'd. Great customer service,fast deliveries, and great prices. I personally recommand P.C. Richard's to my family and my

.

I am unsatisfied with the product that pc richards sold to me. I purchased a very expensive LG regridgerator a year ago and already the motor went bad. I called to have a service technician fix it and they sent a technition over 4 days

3
★★★★★

I am unsatisfied with the product that pc richards sold to me. I purchased a very expensive LG regridgerator a year ago and already the motor went bad. I called to have a service technician fix it and they sent a technition over 4 days

.

Buying a new air conditioner in the midst of a record-breaking heatwave can't be fun for anyone, but PC Richard certainly made it even more agonizing. I have an old through-the-wall unit that's original to my co-op, and each PC Richard representative I spoke to at three different locations (all of them rude and bullish) told me I needed a different unit to comply with the measurements/specifications of the existing sleeve and plug. I finally decided on an LG unit, and agreed to suffer through the week it took for them to schedule an installation (they assured me I wouldn't be able to do it myself). When the AC finally arrived, two gorillas wheeled it through my apartment, heaved the old unit out of the window (spewing dirt and water and freon and god knows all over my floor and formerly-beautiful living room rug), and shoved the new one in (scratching and denting the surrounding wall casing) before declaring that it was, in fact, broken, and would have to be taken back to the factory. I've now called PC Richard many times in attempts to schedule a delivery for a replacement AC, and have met with nothing but extremely rude individuals who tell me I will have to wait at least another week. No apologies, no refunds, nothing - just blatant, evil stupidity. I've subsequently learned that the LG air conditioner I was talked into has been recently discontinued (perhaps because it's a piece of junk?), so I imagine they were just trying to clear their warehouse by recommending it to me. Over all, a terrible, upsetting experience, which has left me a heck of a lot poorer - and yes, even more steamed - than I was in the middle of the heatwave a week ago. Save yourselves and your sanity - shop elsewhere!

0
★☆☆☆☆

Buying a new air conditioner in the midst of a record-breaking heatwave can't be fun for anyone, but PC Richard certainly made it even more agonizing. I have an old through-the-wall unit that's original to my co-op, and each PC Richard representative I spoke to at three different locations (all of them rude and bullish) told me I needed a different unit to comply with the measurements/specifications of the existing sleeve and plug. I finally decided on an LG unit, and agreed to suffer through the week it took for them to schedule an installation (they assured me I wouldn't be able to do it myself). When the AC finally arrived, two gorillas wheeled it through my apartment, heaved the old unit out of the window (spewing dirt and water and freon and god knows all over my floor and formerly-beautiful living room rug), and shoved the new one in (scratching and denting the surrounding wall casing) before declaring that it was, in fact, broken, and would have to be taken back to the factory. I've now called PC Richard many times in attempts to schedule a delivery for a replacement AC, and have met with nothing but extremely rude individuals who tell me I will have to wait at least another week. No apologies, no refunds, nothing - just blatant, evil stupidity. I've subsequently learned that the LG air conditioner I was talked into has been recently discontinued (perhaps because it's a piece of junk?), so I imagine they were just trying to clear their warehouse by recommending it to me. Over all, a terrible, upsetting experience, which has left me a heck of a lot poorer - and yes, even more steamed - than I was in the middle of the heatwave a week ago. Save yourselves and your sanity - shop elsewhere!

Pros: None

Cons: Worst customer service on the planet; shoddy merchandise

.

You were reading a complaint about PC Richards.

Filing a new complaint about
My landlord bought us a new fridge from PC Richards and Son and it was delivered about two weeks ago. The fridge does not get cold at all and they have told us they would replace it, which is normal! It's been almost two weeks and they keep delaying their delivery date saying that "it is not a priority to them". They are extremely rude on the phone and my stubborn landlord refuses to get a refund, hoping they would come soon. I have lost all my food, been wasting time at home waiting and have had to eat out every night.

0
★☆☆☆☆

You were reading a complaint about PC Richards.

Filing a new complaint about
My landlord bought us a new fridge from PC Richards and Son and it was delivered about two weeks ago. The fridge does not get cold at all and they have told us they would replace it, which is normal! It's been almost two weeks and they keep delaying their delivery date saying that "it is not a priority to them". They are extremely rude on the phone and my stubborn landlord refuses to get a refund, hoping they would come soon. I have lost all my food, been wasting time at home waiting and have had to eat out every night.

Cons: Scammers

.

On December 7 , 2008 I called the Pc Richards in Rockaway Blvd Queens New York.
I asked if they sell laptop memory sticks at least 1 - 2 gb
THEY TRANSFERRED ME OVER TO THE EXPERIENCED COMPUTER TECH HE TOLD ME YES
AND THAT ITS CALLED an EXTERNAL HARDDRIVE AND IF I BUY IT ,

IT SHOULD TAKE CARE OF MY LAPTOP ISSUES I had just installed windows vista ultimate.

HELLO I CAN TAKE A LAPTOP APART AND PUT IT BACK TOGETHER IM NOT A GRANDMA THAT CAN BE SCAMMED IN BUYING SOMETHING THAT IS NOT NEEDED.

I THINK IF YOU DONT NOW ENOUGH ABOUT COMPUTERS DONT LET PC RICHARDS OFFER YOU ANY HELP THEY WILL STEER YOU the WRONG. Way THAT WAS UNEXCEPTIBLE IN MY BOOK.

0
★☆☆☆☆

On December 7 , 2008 I called the Pc Richards in Rockaway Blvd Queens New York.
I asked if they sell laptop memory sticks at least 1 - 2 gb
THEY TRANSFERRED ME OVER TO THE EXPERIENCED COMPUTER TECH HE TOLD ME YES
AND THAT ITS CALLED an EXTERNAL HARDDRIVE AND IF I BUY IT ,

IT SHOULD TAKE CARE OF MY LAPTOP ISSUES I had just installed windows vista ultimate.

HELLO I CAN TAKE A LAPTOP APART AND PUT IT BACK TOGETHER IM NOT A GRANDMA THAT CAN BE SCAMMED IN BUYING SOMETHING THAT IS NOT NEEDED.

I THINK IF YOU DONT NOW ENOUGH ABOUT COMPUTERS DONT LET PC RICHARDS OFFER YOU ANY HELP THEY WILL STEER YOU the WRONG. Way THAT WAS UNEXCEPTIBLE IN MY BOOK.

Pros: SOMETIMES THEY ANSWER THE PHONE

Cons: CANT BELIEVE WHAT THEY SAY SCAMMERS

.

I bought a PS3 from the store in Brooklyn (Flatbush and 4th Avenue) since the price was the same as other stores. No one mentioned that electronics can't be returned or exchanged even if they are defective.

When I started to install the PS3, I noticed that the box seemed like it had been opened already. Further, upon trying to hook it up it turned out to be defective. When I called the store only 2 days after buying it I was told that they would not exchange the item for another PS3 and that I had to go through the manufacturer directly.

I can understand not wanting to grant refunds on a game system to avoid people buying systems to use temporarily and then returning them when they are done playing a game. But not exchanging an item for the same thing when it is fully within the return period is poor customer service. Electronic equipment is too expensive to have to worry about what happens if it doesn't work. I could have just ordered the thing directly from the manufacturer and received a better outcome. If they aren't going to take responsibility for their own merchandise, then there isn't really a reason for them to exist.

Now, I'm stuck spending several weeks calling Sony, waiting for them to mail my PS3 back to me (which isn't even guaranteed to be new!!) before I can even get to use it.

I definitely won't shop there again and I wouldn't recommend anyone buying electronic merchandise from them.

0
★☆☆☆☆

I bought a PS3 from the store in Brooklyn (Flatbush and 4th Avenue) since the price was the same as other stores. No one mentioned that electronics can't be returned or exchanged even if they are defective.

When I started to install the PS3, I noticed that the box seemed like it had been opened already. Further, upon trying to hook it up it turned out to be defective. When I called the store only 2 days after buying it I was told that they would not exchange the item for another PS3 and that I had to go through the manufacturer directly.

I can understand not wanting to grant refunds on a game system to avoid people buying systems to use temporarily and then returning them when they are done playing a game. But not exchanging an item for the same thing when it is fully within the return period is poor customer service. Electronic equipment is too expensive to have to worry about what happens if it doesn't work. I could have just ordered the thing directly from the manufacturer and received a better outcome. If they aren't going to take responsibility for their own merchandise, then there isn't really a reason for them to exist.

Now, I'm stuck spending several weeks calling Sony, waiting for them to mail my PS3 back to me (which isn't even guaranteed to be new!!) before I can even get to use it.

I definitely won't shop there again and I wouldn't recommend anyone buying electronic merchandise from them.

.

Worst installation experience ever. Four visits to get a working washer dryer installed. Unprepared frat boys. An hour late the first visit late on a Friday afternoon. Claimed they didn't have the tools to unhook the dryer and bailed - the local plumber used an ordinary wrench, three minutes and $125. Second visit (late again) - unit installed, but stained carpets, banged up walls and could not remove the old unit (not enough room in the van). They leave and we discover the dryer doesn't work. Crew returns for the third visit to remove the old appliances - but with the same van and tries to refuse to accept responsibility for the boxes and packing material (not enough room in the van - they say). Still awaiting the fourth visit to get a working dryer. Never again. All the ads and phone filler "perfect customer service - elegant installation" don't believe it!

0
★☆☆☆☆

Worst installation experience ever. Four visits to get a working washer dryer installed. Unprepared frat boys. An hour late the first visit late on a Friday afternoon. Claimed they didn't have the tools to unhook the dryer and bailed - the local plumber used an ordinary wrench, three minutes and $125. Second visit (late again) - unit installed, but stained carpets, banged up walls and could not remove the old unit (not enough room in the van). They leave and we discover the dryer doesn't work. Crew returns for the third visit to remove the old appliances - but with the same van and tries to refuse to accept responsibility for the boxes and packing material (not enough room in the van - they say). Still awaiting the fourth visit to get a working dryer. Never again. All the ads and phone filler "perfect customer service - elegant installation" don't believe it!

.

Buyer beware.
The sales experience is marginal. The ?new? stores have the look and feel of the original 1980?s Big-Box stores, one very large floor space with exposed beams and girders. It is not necessarily a great aesthetic; but finding the right department is easy.
There are only a few qualified sales associates. The rest are hawkers barely able to tell the difference between one item and another without reading the non-standard description tags near each item (like I don't already know how to read a tag.) Be sure to research your item before you make your purchase. Haggling is acceptable and is anticipated in most prices except maybe the prices of items in the recent sales insert.
If you are doing a special order or need delivery or installation, the after sales experience is dismal at best. You are stuck with the dispatch, delivery and installation teams. No one in the store or dispatch takes ownership or responsibility. Follow up calls are never made; scheduled times slip; and, wrong or damaged items shipped.
The delivery and installation crews are usually good guys. My experience has been they are professionals and know what they are doing. They seem to be the unfortunate victims of the layers of incompetence and torpidity above them.

1
★★☆☆☆

Buyer beware.
The sales experience is marginal. The ?new? stores have the look and feel of the original 1980?s Big-Box stores, one very large floor space with exposed beams and girders. It is not necessarily a great aesthetic; but finding the right department is easy.
There are only a few qualified sales associates. The rest are hawkers barely able to tell the difference between one item and another without reading the non-standard description tags near each item (like I don't already know how to read a tag.) Be sure to research your item before you make your purchase. Haggling is acceptable and is anticipated in most prices except maybe the prices of items in the recent sales insert.
If you are doing a special order or need delivery or installation, the after sales experience is dismal at best. You are stuck with the dispatch, delivery and installation teams. No one in the store or dispatch takes ownership or responsibility. Follow up calls are never made; scheduled times slip; and, wrong or damaged items shipped.
The delivery and installation crews are usually good guys. My experience has been they are professionals and know what they are doing. They seem to be the unfortunate victims of the layers of incompetence and torpidity above them.

Pros: Price (maybe)

Cons: Customer Service, Follow Up, Communication, Delivery, Competence of Staff

.

I would NEVER recommend anyone use PC Richards for delivery of appliances. Our delivery window of 9-12:30 became a 4:00pm delivery, in which one of the A/C's was damaged beyond repair, while another had a few dents. When I then called to speak with a competent salesperson, the extremely unprofessional, rude person on the other end did not provide any kind of reassurance for the damaged items. Instead, she spoke over me and told me I would have to take yet another day off of work to await delivery & installation of what I hope to be a decent AC unit.
Overall, service people were rude and unhelpful. Do not trust that PC Richards will deliver a high quality product in any kind of a timely manner.

0
★☆☆☆☆

I would NEVER recommend anyone use PC Richards for delivery of appliances. Our delivery window of 9-12:30 became a 4:00pm delivery, in which one of the A/C's was damaged beyond repair, while another had a few dents. When I then called to speak with a competent salesperson, the extremely unprofessional, rude person on the other end did not provide any kind of reassurance for the damaged items. Instead, she spoke over me and told me I would have to take yet another day off of work to await delivery & installation of what I hope to be a decent AC unit.
Overall, service people were rude and unhelpful. Do not trust that PC Richards will deliver a high quality product in any kind of a timely manner.

.

We used PCRichards for ordering appliances for our renovations. It was just awful. They promised delivery in 2-3 weeks and now two months have passed by and several of the items have not been delivered. After waiting for two months, we were told that one of the products was not in production yet!!!!! This was an outright lie because I ordered the same item from a Website and they promised to deliver in a week. When some of the items were delivered they only sent one man to deliver a dishwasher to a fifth-floor walk-up. As you can imagine it got several bumps on the way and poor guy.The floor people there are incompetent, not helpful and the manager is not any better. I recommend ordering from the internet. Much easier. I will never buy anything from this store again. This was the Chelsea branch in Manhattan. You can go there and look at the appliances and then order them on-line from ABE's of Maine or something like that. That way you will save a lot on delivery as well. They charge insane prices!

0
★☆☆☆☆

We used PCRichards for ordering appliances for our renovations. It was just awful. They promised delivery in 2-3 weeks and now two months have passed by and several of the items have not been delivered. After waiting for two months, we were told that one of the products was not in production yet!!!!! This was an outright lie because I ordered the same item from a Website and they promised to deliver in a week. When some of the items were delivered they only sent one man to deliver a dishwasher to a fifth-floor walk-up. As you can imagine it got several bumps on the way and poor guy.The floor people there are incompetent, not helpful and the manager is not any better. I recommend ordering from the internet. Much easier. I will never buy anything from this store again. This was the Chelsea branch in Manhattan. You can go there and look at the appliances and then order them on-line from ABE's of Maine or something like that. That way you will save a lot on delivery as well. They charge insane prices!

Pros: You can see the items on display

Cons: Slow delivery, incompetent sales people, no service, expensive delivery fees

.

The other reviewer's sarcastic remark about the PC R salesman's ridiculous pitch ("i didn't know commissions made them more caring salesmen") struck the nail right on the head. Not only are their salesmen sleazeballs, they're stupid too. Unable recognize their own repulsive qualities, they revel in themselves in front of you, proudly showing you all their warts and blisters, whether it's laying bare their motives or entering into an ill-advised pissing contest with you. I think the culture at PC Richards is corrupt, evidenced by mounting reports on the internet.

PC Richards is snake's den. I went there for a sale on an air conditioner, but ended up trying ward off two salesmen pressuring me to purchase a much more expensive unit. When their lying failed (I had done some research in a/c's), their tactics crossed over into bullying. They exuded crass machoness, and the sale became about overpowering me. Idiots. Sales is not a place to compete with your customers. I only stayed as long as I did thinking I could eventually buy the model I wanted. Finally, I left, disgusted, and bought almost the same unit on craigslist for half the price. Works great. I'm going back there tomorrow only to raise hell.

0
★☆☆☆☆

The other reviewer's sarcastic remark about the PC R salesman's ridiculous pitch ("i didn't know commissions made them more caring salesmen") struck the nail right on the head. Not only are their salesmen sleazeballs, they're stupid too. Unable recognize their own repulsive qualities, they revel in themselves in front of you, proudly showing you all their warts and blisters, whether it's laying bare their motives or entering into an ill-advised pissing contest with you. I think the culture at PC Richards is corrupt, evidenced by mounting reports on the internet.

PC Richards is snake's den. I went there for a sale on an air conditioner, but ended up trying ward off two salesmen pressuring me to purchase a much more expensive unit. When their lying failed (I had done some research in a/c's), their tactics crossed over into bullying. They exuded crass machoness, and the sale became about overpowering me. Idiots. Sales is not a place to compete with your customers. I only stayed as long as I did thinking I could eventually buy the model I wanted. Finally, I left, disgusted, and bought almost the same unit on craigslist for half the price. Works great. I'm going back there tomorrow only to raise hell.

Pros: some of the sales are good

Cons: salesmen are a nightmare, the culture of the company is corrupt

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I had to buy an air conditioner, and a man named Andre provided excellent service. He walked me through everything and was extremelely honest. He explained what the best deal would be for my budget and living conditions and wasn't trying to promote the most expensive unit available. I would go there again, just because he was so friendly and provided great customer service. Same day delivery makes it very convenient.

2
★★★★☆

I had to buy an air conditioner, and a man named Andre provided excellent service. He walked me through everything and was extremelely honest. He explained what the best deal would be for my budget and living conditions and wasn't trying to promote the most expensive unit available. I would go there again, just because he was so friendly and provided great customer service. Same day delivery makes it very convenient.

Pros: great customer service

Cons: variety

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Would not recommend overall. Good selection and reasonably knowledgeable salesmen, although last time I was there the salesman spent more time telling me why they were better than Home Depot than actually helping us. ( I did not realize that because PC salesmen get commission they are naturally better and care more...).
Their delivery is poor. They give you a number to call the night before to give you a 3 hour window which changed to 4 hours , then 6 during the day...called for better service and more exact time and was essentially dismissed. Would never return. I would rather pay a small salesmen more money than spend my day waiting for their delivery.

1
★★☆☆☆

Would not recommend overall. Good selection and reasonably knowledgeable salesmen, although last time I was there the salesman spent more time telling me why they were better than Home Depot than actually helping us. ( I did not realize that because PC salesmen get commission they are naturally better and care more...).
Their delivery is poor. They give you a number to call the night before to give you a 3 hour window which changed to 4 hours , then 6 during the day...called for better service and more exact time and was essentially dismissed. Would never return. I would rather pay a small salesmen more money than spend my day waiting for their delivery.

Pros: Good variety for NYC. Good prices overall.

Cons: Salesmen, delivery, service.

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The store and their website don't even mention their return policies. The only policy you will find from the receipt is that the warranty is done by the manufacturer. The receipt does not specify how many days consumers are able to get service (exchange or return the merchandise) from the store at all.

0
★☆☆☆☆

The store and their website don't even mention their return policies. The only policy you will find from the receipt is that the warranty is done by the manufacturer. The receipt does not specify how many days consumers are able to get service (exchange or return the merchandise) from the store at all.

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