The UPS Store

★★★★☆
Mon - Fri 08:30-07:00, Sat 10:00-04:00
  • 620 Park Ave

    Rochester, NY 14607

    Map & Directions
  • 585-442-3060

About The UPS Store

Categories
  • Business Services
  • Printing
  • Flags & Banner Manufacturers
  • Passport Photos
  • Travel Visa
  • New Passport
  • Passport Renewal
  • Computer Rental & Leasing
Hours
M-F 8:30am-7pm, Sa 9am-5pm, Su Closed
Emails
  • store1401@theupsstore.com
Phones
  • Fax (585-442-3079)
Keywords
  • Shipping Services
  • Shipping Supplies
  • Mailbox Services
  • Copy Services
  • Printing Services
  • Sign Printing
  • Marketing Products
  • Office Supplies
  • Business Services
  • Freight Shipping
Products
  • Office Products
  • Mailing Supplies
  • Moving Boxes
  • Stamps & Postage
Services
  • Shipping Services
  • Packing Services
  • Professional Printing Services
  • Mailbox Services
  • Notary Services
  • Freight & Furniture Shipping
  • Small Business Services
  • Document Shredding
  • Faxing
  • Computer Access
  • Notary Services
  • Passport/Photo ID Services
Product Services
Programs

Printing Products

    Printing Services

      Mailbox Services

        Small Business Services

          Mailing Services

            Shipping Services

              Packing Services

                Freight

                  Additional Products and Services

                    4.0 7
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                    .

                    Two not-so-great experiences there recently. The first was during the holiday rush, so I thought this may be to blame. The second was a regular afternoon. Both times I wanted to get in and out, and the folks working in the store were in

                    3
                    ★★★★★

                    Two not-so-great experiences there recently. The first was during the holiday rush, so I thought this may be to blame. The second was a regular afternoon. Both times I wanted to get in and out, and the folks working in the store were in

                    .

                    Convenient hours with a wide variety of services and reliable staff. Best place in Rochester

                    3
                    ★★★★★

                    Convenient hours with a wide variety of services and reliable staff. Best place in Rochester

                    .

                    Formal complaints have been filed with the Better Business Bureau and Mailboxes USA, the parent company that franchises UPS Stores.

                    1
                    ★☆☆☆☆

                    Formal complaints have been filed with the Better Business Bureau and Mailboxes USA, the parent company that franchises UPS Stores.

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                    .

                    I needed to ship my antique grandfather clock to my son in San Fransisco. The ups store not only PICKED IT UP, but PACKED IT TOO and called in the UPS freight to ship it out! I couldn't have imagined such customer service, right to my door! THANK YOU UPS!

                    5
                    ★★★★★

                    I needed to ship my antique grandfather clock to my son in San Fransisco. The ups store not only PICKED IT UP, but PACKED IT TOO and called in the UPS freight to ship it out! I couldn't have imagined such customer service, right to my door! THANK YOU UPS!

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                    .

                    I went in to The UPS Store on Park Avenue needing help with packaging and shipping of some glassware I was sending to my mother for a gift. I was a little apprehensive because I did not know how to pack it and which was the best way to send it. The associate who helped me was very helpful on how he was going to pack it so it would not break and he assured me he would guarantee 100% if it did! I was very impressed with his courtesy and Patience. It was a great experience and I would highly recommend them. I will be going back when I need their services again.

                    5
                    ★★★★★

                    I went in to The UPS Store on Park Avenue needing help with packaging and shipping of some glassware I was sending to my mother for a gift. I was a little apprehensive because I did not know how to pack it and which was the best way to send it. The associate who helped me was very helpful on how he was going to pack it so it would not break and he assured me he would guarantee 100% if it did! I was very impressed with his courtesy and Patience. It was a great experience and I would highly recommend them. I will be going back when I need their services again.

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                    .

                    This is, by far, the worst store I have been to. The service is terrible - the employees are rude and incompetant. The owner is a joke. They screwed up my shipment and didn't add insurance, then refused to make good on their error. It took the owner over 6 weeks to send me my money, when he received the refund check in 1 week. The owner then promised me a $30 dollar credit to make up the difference, made absolutely no note of this anywhere in the store, and when I went to use the credit yesterday - after being phoned by the employees (who were extremely rude to other customers in the store, telling them to shut up, etc) he told them to only give me a $20 credit and refused to get on the phone with me. I was then double charged by the incompetant staff - which I discovered today - and of course it now will probably take weeks to receive my $120 back that they withdrew from my account - WITHOUT MY CONSENT! This is perhaps the worst store I've ever had the displeasure of dealing with. BEWARE !

                    1
                    ★☆☆☆☆

                    This is, by far, the worst store I have been to. The service is terrible - the employees are rude and incompetant. The owner is a joke. They screwed up my shipment and didn't add insurance, then refused to make good on their error. It took the owner over 6 weeks to send me my money, when he received the refund check in 1 week. The owner then promised me a $30 dollar credit to make up the difference, made absolutely no note of this anywhere in the store, and when I went to use the credit yesterday - after being phoned by the employees (who were extremely rude to other customers in the store, telling them to shut up, etc) he told them to only give me a $20 credit and refused to get on the phone with me. I was then double charged by the incompetant staff - which I discovered today - and of course it now will probably take weeks to receive my $120 back that they withdrew from my account - WITHOUT MY CONSENT! This is perhaps the worst store I've ever had the displeasure of dealing with. BEWARE !

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                    .

                    This is a great location with loaads of parking. Service here is fast and friendly. UPS did a great thing when they bought up Mailboxes Etc. This provides a quick easy alternative to the Post Office. I really like this location. They are very helpful.

                    4
                    ★★★★☆

                    This is a great location with loaads of parking. Service here is fast and friendly. UPS did a great thing when they bought up Mailboxes Etc. This provides a quick easy alternative to the Post Office. I really like this location. They are very helpful.

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                    Message from The UPS Store

                    The UPS Store® offers retail shipping, postal and business service centers. The UPS Store comprises more than 4,300 independently owned locations, providing convenient and value-added business services.

                    More about The UPS Store

                    Mailbox Services, Digital Printing & Document Services, Packing & Shipping, Moving Boxes & Packaging Materials, House Accounts, Notary Services, Passport/ID Photo Services, Office and Mailing Supplies.

                     

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