Oxford Cleaners

★☆☆☆☆

About Oxford Cleaners

Personal Services

Personal Services
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I too used Oxford Cleaners on 9th Ave and was treated increadibly poorly. Their manager was rude, yelled at me, and refused to do anything to right my situation. My clothes were returned faded, smelling odd, and dirty (with new stains I never had before). I will never ever use this service again. A warning to anyone looking for a cleaner in Chelsea stay far from Oxford if you value your clothing.

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★☆☆☆☆

I too used Oxford Cleaners on 9th Ave and was treated increadibly poorly. Their manager was rude, yelled at me, and refused to do anything to right my situation. My clothes were returned faded, smelling odd, and dirty (with new stains I never had before). I will never ever use this service again. A warning to anyone looking for a cleaner in Chelsea stay far from Oxford if you value your clothing.

Pros: Delivery

Cons: Ruins Clothes, Rude, Terrible Customer Service

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The manager at this store has absolutely NO CLUE how to deal with customers. I have spent hundreds of dollars over time getting my clothes washed here out of convenience, and while they NEVER smell like any detergent is used, I've been able get past that and HOPE that they are clean on some level. However, the last straw for me was when SEVERAL of my favorite clothes (a dress, a skirt and a t-shirt) all came back to me with horrendous stains that looked like they had been rolled in mud. I did not hand them in like this. What kind of cleaners DIRTIES clothes, instead of CLEANS them? I came back to talk to the manager and instead of offering to fix them, he actually yelled at ME! And said I'd have to pay to get the clothes fixed. What kind of manager yells at his customers and refuses to fix the problem? I will never, never go back here -- and neither should you.

0
★☆☆☆☆

The manager at this store has absolutely NO CLUE how to deal with customers. I have spent hundreds of dollars over time getting my clothes washed here out of convenience, and while they NEVER smell like any detergent is used, I've been able get past that and HOPE that they are clean on some level. However, the last straw for me was when SEVERAL of my favorite clothes (a dress, a skirt and a t-shirt) all came back to me with horrendous stains that looked like they had been rolled in mud. I did not hand them in like this. What kind of cleaners DIRTIES clothes, instead of CLEANS them? I came back to talk to the manager and instead of offering to fix them, he actually yelled at ME! And said I'd have to pay to get the clothes fixed. What kind of manager yells at his customers and refuses to fix the problem? I will never, never go back here -- and neither should you.

Pros: Quick

Cons: Terrible customer service, bad quality, ruins clothes

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The Oxford Cleaners on 9th Ave has the worst customer service I have ever seen. They have ruined 5 shirts of mine, and 5-10 items of my girlfriend. When I have brought those items in the manager was incredibly rude, and refused to repair them saying that it was my fault because I brought them in, and that I took a risk by having them cleaned by his company. When I tried to explain to him that I just want them redone, and have asked him to make good, he said nom. He said he knew that I was a customer for three years and that I have spent thousands of dollars at this location, and he didn't care.

Even before this final incident, neither my girlfriend or I ever wanted to call for a pick up because the manager was so rude and inconsiderate on the phone. I am planning on filing a complaint with the city of New York.

They have ruined too many items to be so rude!

0
★☆☆☆☆

The Oxford Cleaners on 9th Ave has the worst customer service I have ever seen. They have ruined 5 shirts of mine, and 5-10 items of my girlfriend. When I have brought those items in the manager was incredibly rude, and refused to repair them saying that it was my fault because I brought them in, and that I took a risk by having them cleaned by his company. When I tried to explain to him that I just want them redone, and have asked him to make good, he said nom. He said he knew that I was a customer for three years and that I have spent thousands of dollars at this location, and he didn't care.

Even before this final incident, neither my girlfriend or I ever wanted to call for a pick up because the manager was so rude and inconsiderate on the phone. I am planning on filing a complaint with the city of New York.

They have ruined too many items to be so rude!

Pros: Same day delivery

Cons: Rude, offensive, terrible customer service

 

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