Sorge's Restaurant

★★★☆☆
A Corning Family Dining Tradition since 1951.
  • 68 W Market St

    Corning, NY 14830

    Map & Directions
  • 607-937-5422

About Sorge's Restaurant

Categories
Hours
Monday - Sunday: Daily 7:00 AM - 9:00 PM

Food

Food
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3.4 5
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On Sept 1, 2010 I went to Sorge's Restaurant to enjoy their food. Our service from the waitress, Jenn, was very poor. She did NOT ask us if we needed anything. She asked for our drink orders and before she could even set them down she was already walking away. We had to call her back in order for her to take our appetizer order. After returning with our appetizers we had to call her back AGAIN in order to place our order for food.
She asked what we would like and I asked for a pasta dinner but instead of the house tossed salad if I could get a Caesar salad. She said that it would cost extra and I said that was fine. About twenty minutes later she returned with our salads. Except mine was not a Caesar salad. It was a tossed greens salad with Caesar dressing. I asked her what this was and she said that it was a Caesar salad. I told her that it wasn't but that it was a tossed greens salad and that I did not want it. Mind you this interaction went back and forth for about 2 minutes. With her insisting that it was a Caesar salad. She took the salad with her and left.
Moments later we hear her loudly complaining about our interaction to the other wait staff. She wasn't even in the kitchen, just behind the waitress counter which was in the dining room. Very frustrated at this point my girlfriend and I decided to leave without finishing our meal.
My girlfriend called over the manager and we asked for our bill and that we would like to leave. He said fine and started to walk away. He was no more than three steps away we he comes back and tries to explain that she was helping us out by giving us a tossed greens salad and that I was indeed right that it was not a Caesar salad. He was very agitated and upset that I dare question him when I said well that is not what I ordered. I wanted a Caesar salad. He then told me that he would get my bill and he also told me that he would "help me out the door". I explained that I would love help and my bill.
After the bill was brought to the table I handed the waitress my credit card. She quickly brought it back. We got up to leave when the hostess came over and said "Do you have a problem?" I said yes. Mind you I thought that she was offering to help in this situation. I was wrong. She was pushing me out the door to get rid of me by motioning with her hands to get out.
I have never been so offended in my life by the owner of an establishment. As a business owner myself I would never treat a customer this way, even if they weren't happy with my services. I intend to do a chargeback for the $20.11 charged to my credit card as well as tell everyone and anyone of my horrible experience at this local diner.

1
★☆☆☆☆

On Sept 1, 2010 I went to Sorge's Restaurant to enjoy their food. Our service from the waitress, Jenn, was very poor. She did NOT ask us if we needed anything. She asked for our drink orders and before she could even set them down she was already walking away. We had to call her back in order for her to take our appetizer order. After returning with our appetizers we had to call her back AGAIN in order to place our order for food.
She asked what we would like and I asked for a pasta dinner but instead of the house tossed salad if I could get a Caesar salad. She said that it would cost extra and I said that was fine. About twenty minutes later she returned with our salads. Except mine was not a Caesar salad. It was a tossed greens salad with Caesar dressing. I asked her what this was and she said that it was a Caesar salad. I told her that it wasn't but that it was a tossed greens salad and that I did not want it. Mind you this interaction went back and forth for about 2 minutes. With her insisting that it was a Caesar salad. She took the salad with her and left.
Moments later we hear her loudly complaining about our interaction to the other wait staff. She wasn't even in the kitchen, just behind the waitress counter which was in the dining room. Very frustrated at this point my girlfriend and I decided to leave without finishing our meal.
My girlfriend called over the manager and we asked for our bill and that we would like to leave. He said fine and started to walk away. He was no more than three steps away we he comes back and tries to explain that she was helping us out by giving us a tossed greens salad and that I was indeed right that it was not a Caesar salad. He was very agitated and upset that I dare question him when I said well that is not what I ordered. I wanted a Caesar salad. He then told me that he would get my bill and he also told me that he would "help me out the door". I explained that I would love help and my bill.
After the bill was brought to the table I handed the waitress my credit card. She quickly brought it back. We got up to leave when the hostess came over and said "Do you have a problem?" I said yes. Mind you I thought that she was offering to help in this situation. I was wrong. She was pushing me out the door to get rid of me by motioning with her hands to get out.
I have never been so offended in my life by the owner of an establishment. As a business owner myself I would never treat a customer this way, even if they weren't happy with my services. I intend to do a chargeback for the $20.11 charged to my credit card as well as tell everyone and anyone of my horrible experience at this local diner.

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0 out of 1 people found this review helpful.

Business Response:

I apologize for your experience. We try to give every customer the best experience on Market Street, but sometimes we fall short. I hope the way we handled this offline to you personally shows our commment to customer satisfaction. We recently reviewed every review on TripAdvisor and we thank everyone that took the time to share your praises and constructive criticisms. Please be assured that we take every feedback seriously. While our goal is to serve a great meal to our customers every time, we know that we can occasionally fall short and appreciate your feedback as an opportunity to improve all aspects of our service. So please continue to post your praises and yes, your criticisms. But first, please share them with your server or ask for me and we will try and fix them on the spot. We have made great progress since a lot of these reviews were posted, so I hope you will try us again. I look forward to seeing all of you again. Thank you. One additional note, we now have an online Rewards program that just started. Please consider enrolling and earning some points the easy way. (http://bit.ly/xXonk6) Mike & Chris
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Supposed to serve "Italian" food, but, it is far from it!! Pasta overcooked and sauce tastes like it came out of a can!! If you want Italian, go elsewhere! Service was very good.

1
★★☆☆☆

Supposed to serve "Italian" food, but, it is far from it!! Pasta overcooked and sauce tastes like it came out of a can!! If you want Italian, go elsewhere! Service was very good.

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Great family restrant which have great choices for the whole family. There is even a kids menu or one for those with littler tummies. You'll be glad you went.

5
★★★★★

Great family restrant which have great choices for the whole family. There is even a kids menu or one for those with littler tummies. You'll be glad you went.

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1 out of 1 people found this review helpful.

Business Response:

Thank you for taking the time to share your thoughts Melissa, we really appreciate it. And we love to serve those little tummies. Mike & Chris
.

This place is a must stop and eat place when visiting corning, New York. Many great home made meals to stop and enjoy with your family. You willl want to come back again.

5
★★★★★

This place is a must stop and eat place when visiting corning, New York. Many great home made meals to stop and enjoy with your family. You willl want to come back again.

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1 out of 1 people found this review helpful.

Business Response:

Wow! Thank you for the glowing review. High praise indeed. We look forward to seeing you again on your next vist. Mike & Chris
.

This is a mom and pop, homemade kind of place. The italian food is made right in the restaurant every day so its fresh and so is the sauce. Every wednesday is all you can eat pasta buffet for $11 and that includes a free carafe of wine! Its classy enough for a date night with your spouse or significant other but not too upscale that you'd be afraid to take young kids.

PROS: atmosphere, location, food, service, price
CONS: a bit of a wait sometimes because its very popular...GO EARLY!

4
★★★★☆

This is a mom and pop, homemade kind of place. The italian food is made right in the restaurant every day so its fresh and so is the sauce. Every wednesday is all you can eat pasta buffet for $11 and that includes a free carafe of wine! Its classy enough for a date night with your spouse or significant other but not too upscale that you'd be afraid to take young kids.

PROS: atmosphere, location, food, service, price
CONS: a bit of a wait sometimes because its very popular...GO EARLY!

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1 out of 1 people found this review helpful.

Business Response:

Thank you for your review. We take great pride in our homemade pastas and sauces. We work very hard to keep wait times low, but if you plan on coming during a peak hour, we do take reservations. We look forward to seeing you again. Mike & Chris.
 

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