Pep Boys

I went into the store yesterday, Tuesday, Jan 27, 2009, and I must say all I get is this damn female Manager on the phone, all I get is please hold on....what kind of service is this? I went in there for someone to recommend me the best GPS cause I only now have my own car and I needed one to guide me to my destinations. I think this female employee should review the customer service manual how to treat a customer when he/she walks in the store. I really cannot remember the name or I would mentioned it...something starts with a 'S'. Anyway, I was so angry that I went to another store. I thought I should let the public knows. When I signed in to add my comments, I read a comment from someone about a Mr. Fleming, maybe he should provide some training to this lady 'S' who was on her phone all the time I was there on how to treat customers.

Posted 01/28/09 | Report Abuse

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My name is Sharmilla Bandoo and I live in Trinidad, SA. I visited your store on Metropolitan Ave. Flushing and I must say that I was very very impressed with the warm, well mannered, services that I received from Mr. Fleming. He was very polite and even though I was a bit of a trouble, wanting to see more than one product, he was very patient. I can go back home and tell my friends and family about this young man. I wish my sons were as mannered as him.
Please acknowledge him for his good work that he is doing. You don't find employees like him everyday.
Have a great day.

Happy Customer
Mrs. Bandoo

Posted 01/26/09 | Report Abuse

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