Marketplace Mazda

★★☆☆☆
  • 3755 West Henrietta Road

    Rochester, NY 14623

    Map & Directions
  • 585-359-4900

About Marketplace Mazda

Categories
  • Auto Dealers
Details
  • Suzuki
  • Chrysler-Plymouth
Hours
M-Th 9am-8pm, F 9am-6pm, Sa 9am-5:30pm, Su Closed
Special Offer
Call Today
Phones
  • Fax (585-359-4711)

Automotive

Automotive
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Dealership sells cars with safety issues that Service Dept admits to having knowledge of. Car has been back for service 4 times in 8 months, and issue is still not resolved. Sales Manager apologized and arranged a meeting to "get me out of the situation," then asked if I had brought cash down for a newer more costly vehicle. Upon realizing that he would not be making more money off the defective vehicle he previously sold me, he asked me to meet him outside while he printed out his inventory. He then went back to his office, and sent out the another salesman.

My vehicle is currently back at the Service Center with the same safety issue. It's unsafe to drive and will not pass inspection, and dealership has not offered a penny for the repair costs or general inconvenience.

1
★☆☆☆☆

Dealership sells cars with safety issues that Service Dept admits to having knowledge of. Car has been back for service 4 times in 8 months, and issue is still not resolved. Sales Manager apologized and arranged a meeting to "get me out of the situation," then asked if I had brought cash down for a newer more costly vehicle. Upon realizing that he would not be making more money off the defective vehicle he previously sold me, he asked me to meet him outside while he printed out his inventory. He then went back to his office, and sent out the another salesman.

My vehicle is currently back at the Service Center with the same safety issue. It's unsafe to drive and will not pass inspection, and dealership has not offered a penny for the repair costs or general inconvenience.

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0 out of 1 people found this review helpful.

Business Response:

Ashley, Your vehicle is in our Service Department as we work with the Factory to take care of it. We don't sell cars with safety issues, as evidenced by our A+ Better Business Bureau Rating. We fully inspect every vehicle before we decide whether to sell it on our lot or send it to auction. Any vehicles that are deemed unsafe or have too many issues to overcome are sent to auction. We do everything we can to get our vehicles in tip-top shape before we sell them. We are apologetic to your situation and that's why we gave you a car to drive free of charge. This is not something that most dealers would do and shows how much we care! We are working to have your Reno fixed and hope that everything works out! Regards, Anthony DiGuardi, Internet Sales Manager at Marketplace Suzuki
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I bought a used Dodge Caravan there. The salesman told us there was a manufactuers warranty. However, after owning the car for two weeks we found out that it was a car from Canada and the manufacturers warranties were void. We ended up returning the van and buying elsewhere.

2
★★☆☆☆

I bought a used Dodge Caravan there. The salesman told us there was a manufactuers warranty. However, after owning the car for two weeks we found out that it was a car from Canada and the manufacturers warranties were void. We ended up returning the van and buying elsewhere.

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1 out of 2 people found this review helpful.

Business Response:

Connor, I realize this is quite late but as the Internet Sales Manager at Marketplace Suzuki, I'd like to apologize for this mix-up. Obviously, 5 years later, this does little to help you. I hope that you will keep us in mind in the future, if you come to our store I'd be sure to do my best to make it up to you. We are an "A+" Accredited Better Business Bureau Dealer (http://www.bbb.org/upstate-new-york/business-reviews/auto-dealers-new-cars/marketplace-suzuki-inc-in-rochester-ny-31845/) and hope to keep our reputation strong. Anthony DiGuardi Internet Sales Manager
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i was pleasantly surprised when i went to look for a vehicle on a sunday, when i figured they would be closed, and actually saw a saleperson working who ended up selling me a vehicle the same day.

4
★★★★☆

i was pleasantly surprised when i went to look for a vehicle on a sunday, when i figured they would be closed, and actually saw a saleperson working who ended up selling me a vehicle the same day.

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