Hotel Metro NYC

★★★★☆
  • 45 West 35th Street

    New York, NY 10001

    Map & Directions
  • 800-356-3870

About Hotel Metro NYC

Categories
  • Hotels & Motels
Hours
M-Su 24hr
Emails
  • info@hotelmetronyc.com
Payment Options
  • American Express
  • Discover
  • Visa
  • Cash
  • MasterCard
  • Check

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.

check out the rooftop bar. you don't have to be a hotel guest to go up there, and the view of the empire state building is awesome.

3
★★★★★

check out the rooftop bar. you don't have to be a hotel guest to go up there, and the view of the empire state building is awesome.

.

While on the rooftop bar with coworkers on a Thursday night the staff was extremely rude. Our group was approx 15-20 people spending a decent amount of money (upwards of $1200) and we were continually treated with disrespect from the staff. Our drink orders were severely delayed in getting to us and upon arrival they were not the correct drinks. The waitress then had the nerve to tell us she already brought the drinks over when this was clearly not the case. 2 of the people sitting at the table next to our group got up to use the restroom and the remaining 2 members were requested to leave the table because they didn't have enough people to warrant a table. Again, the staff was incredibly rude in telling them to leave not even asking.
After we were requested to leave the table area, we relocated to the bar. At the bar we were then repeatedly told to move again. The staff was continously pushy, rude and not at all accomodating to our group.
Upon leaving the rooftop bar area we took a seat in the main lobby while waiting for the rest of our group to come down the elevator. We were quiet and merely sitting and was again told to leave the area because it was for hotel guests only, not bar guests.
Nothing about the rooftop bar was noteworthy. In addition to the poor service, there are only 2 unisex bathrooms, both of which were not clean. I would not recommend this place to anyone and will not be returning.

0
★☆☆☆☆

While on the rooftop bar with coworkers on a Thursday night the staff was extremely rude. Our group was approx 15-20 people spending a decent amount of money (upwards of $1200) and we were continually treated with disrespect from the staff. Our drink orders were severely delayed in getting to us and upon arrival they were not the correct drinks. The waitress then had the nerve to tell us she already brought the drinks over when this was clearly not the case. 2 of the people sitting at the table next to our group got up to use the restroom and the remaining 2 members were requested to leave the table because they didn't have enough people to warrant a table. Again, the staff was incredibly rude in telling them to leave not even asking.
After we were requested to leave the table area, we relocated to the bar. At the bar we were then repeatedly told to move again. The staff was continously pushy, rude and not at all accomodating to our group.
Upon leaving the rooftop bar area we took a seat in the main lobby while waiting for the rest of our group to come down the elevator. We were quiet and merely sitting and was again told to leave the area because it was for hotel guests only, not bar guests.
Nothing about the rooftop bar was noteworthy. In addition to the poor service, there are only 2 unisex bathrooms, both of which were not clean. I would not recommend this place to anyone and will not be returning.

Pros: None

Cons: Rude and pushy staff, slow service

.

We stayed here recently and found the staff to be friendly, the rooms to be clean, the rooms are larger than some of the NY rooms I have stayed in. The restaurant had good food and service. The rooftop bar was really cool. The location was fantastic. We will stay here from now on!

2
★★★★★

We stayed here recently and found the staff to be friendly, the rooms to be clean, the rooms are larger than some of the NY rooms I have stayed in. The restaurant had good food and service. The rooftop bar was really cool. The location was fantastic. We will stay here from now on!

Pros: location, rooftop bar, room w/ flatscreen TV

.

Conveniently located in Midtown (right around the corner from the Empire State Building and close to Herald Square). Wonderful art deco decor. Clean. Friendly and helpful front desk staff. Nice guests from all over the U.S. and Europe. A free continental breakfast that would be worth paying for. And, less than $200 a night. A wonderful place.

2
★★★★★

Conveniently located in Midtown (right around the corner from the Empire State Building and close to Herald Square). Wonderful art deco decor. Clean. Friendly and helpful front desk staff. Nice guests from all over the U.S. and Europe. A free continental breakfast that would be worth paying for. And, less than $200 a night. A wonderful place.

Pros: Location, Quality of Room, Helpful Staff

.

A great little hotel. It's central for doing the whole 'sight-seeing' thing, with a fabulous roof terrace with great views of the Empire State building.
The staff were friendly and very helpful with great tips on what to see and how best to get there. They also arranged for a bottle of champagne to be waiting in our room for when we arrived as a surpirse for my husbands birthday.
Whilst the room was on the small side it offered everything we needed.
I will definitely be returning and would recommend to friends and family.

2
★★★★☆

A great little hotel. It's central for doing the whole 'sight-seeing' thing, with a fabulous roof terrace with great views of the Empire State building.
The staff were friendly and very helpful with great tips on what to see and how best to get there. They also arranged for a bottle of champagne to be waiting in our room for when we arrived as a surpirse for my husbands birthday.
Whilst the room was on the small side it offered everything we needed.
I will definitely be returning and would recommend to friends and family.

Pros: Central, inexpensive, Roof terrace

Cons: small room

.

i booked to stay at this hotel and when i came to hotel, i was surprised to see they had not reserved a room for me. check in time was during the day but i arrived in the evening at about 7pm, to know my room was cancelled, but yet i was charged. strange how they can charge me whenh i was there and they refused to give me a room.
very poor customer service and i would request people to be careful next time before they make reservations at this hotel, you may be refused when u arrive!!

0
★☆☆☆☆

i booked to stay at this hotel and when i came to hotel, i was surprised to see they had not reserved a room for me. check in time was during the day but i arrived in the evening at about 7pm, to know my room was cancelled, but yet i was charged. strange how they can charge me whenh i was there and they refused to give me a room.
very poor customer service and i would request people to be careful next time before they make reservations at this hotel, you may be refused when u arrive!!

Pros: online reservations, attactive prices

Cons: eye wash by prices, no guarantee reservat, impolite staff

.

This is a great little hotel -- super clean, close to everything and very affordable!

Also, the staff was very personable. They helped us figure out which train to take to the subway and even sent up a replacement TV remote control in the middle of the night.

I would definitely recommend this hotel to friends, family, and clients on a budget.

2
★★★★★

This is a great little hotel -- super clean, close to everything and very affordable!

Also, the staff was very personable. They helped us figure out which train to take to the subway and even sent up a replacement TV remote control in the middle of the night.

I would definitely recommend this hotel to friends, family, and clients on a budget.

Pros: Inexpensive, Quiet Street, Helpful staff

Cons: Small ironing board

Message from Hotel Metro NYC

Plan your stay at Hotel Metro, perfectly situated in Midtown Manhattan just steps from NYC’s top attractions with stellar accommodations and amenities.

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