Lake Electronic Svc Inc

★★★☆☆
  • 1650 Central Ave

    Albany, NY 12205

    Map & Directions
  • 518-869-8424

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Very similar experience of those of others. I brought my Onkyo receiver in and after several weeks I called and they said they could not find a problem with it. They asked me to bring in my Blu-ray player so they can test it against it and when I dopped it I asked to speak to the Technician so I can show him the problem. The associate informed me he had gone for the day even though it was 4 and the place was open unitl 6:30. He said he would call me when the Technician was available so I can come in. I called the next day and another person said the Technician was going to lunch and would be back in an hour, I asked if I can come at 4 and they said ok. When I got to the store I was escorted to the back where the receiver was running. Again the said they were unable to find any problems. I asked which ports they tested in the back and the guy who was not the Technician said all of them. I asked if they tried all at once he rudely said no because I did not tell them I had 4 devices hooked up at once. I said because it seems like if you??re unable to find a problem you would try your best to duplicate the problem. The gentleman became irritated by my response and after some back and forth he said bring in all you??re devices in so we can hook it all up and test it. I said I can??t do that its not reasonably possible, I would have to bring in my cable box, my PS3, and my TV, it would not even fit in my car. He was very gruff and said fine, take all your devices and just go. I collected my things and on my way out informed him I wanted to speak to the manager. He said I am the manager. When I tried to explain to him how unhappy I was with the service he said you??re being argumentative and I replied no, I just expect customer service. I then informed him that I was going to file a complaint and he said go ahead.

1
★☆☆☆☆

Very similar experience of those of others. I brought my Onkyo receiver in and after several weeks I called and they said they could not find a problem with it. They asked me to bring in my Blu-ray player so they can test it against it and when I dopped it I asked to speak to the Technician so I can show him the problem. The associate informed me he had gone for the day even though it was 4 and the place was open unitl 6:30. He said he would call me when the Technician was available so I can come in. I called the next day and another person said the Technician was going to lunch and would be back in an hour, I asked if I can come at 4 and they said ok. When I got to the store I was escorted to the back where the receiver was running. Again the said they were unable to find any problems. I asked which ports they tested in the back and the guy who was not the Technician said all of them. I asked if they tried all at once he rudely said no because I did not tell them I had 4 devices hooked up at once. I said because it seems like if you??re unable to find a problem you would try your best to duplicate the problem. The gentleman became irritated by my response and after some back and forth he said bring in all you??re devices in so we can hook it all up and test it. I said I can??t do that its not reasonably possible, I would have to bring in my cable box, my PS3, and my TV, it would not even fit in my car. He was very gruff and said fine, take all your devices and just go. I collected my things and on my way out informed him I wanted to speak to the manager. He said I am the manager. When I tried to explain to him how unhappy I was with the service he said you??re being argumentative and I replied no, I just expect customer service. I then informed him that I was going to file a complaint and he said go ahead.

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It is sad to realize that people like me are the reason this place is still in busines... Out of 5 TVs we sent them 3 came back still dead and one is supoosedly beyond repair. Everyone of the repairs they have done for us were over

3
★★★★★

It is sad to realize that people like me are the reason this place is still in busines... Out of 5 TVs we sent them 3 came back still dead and one is supoosedly beyond repair. Everyone of the repairs they have done for us were over

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I'm taking the time to relay this information to future and past customers of Lake Electronics. If you EVER experience a " sub-par" visit or phone call to Lake I would like to hear from you. We have been in business for nearly 60 years.

3
★★★★★

I'm taking the time to relay this information to future and past customers of Lake Electronics. If you EVER experience a " sub-par" visit or phone call to Lake I would like to hear from you. We have been in business for nearly 60 years.

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I called Sony about my Sony 52" LCD Thats under warranty they directed me to Lake Electronics.What a nightmare the sony rep. said they are the only ones in the area and they are good This guy must be Drunk or he must Drink alot because

3
★★★★★

I called Sony about my Sony 52" LCD Thats under warranty they directed me to Lake Electronics.What a nightmare the sony rep. said they are the only ones in the area and they are good This guy must be Drunk or he must Drink alot because

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I read all the reviews about bad service but said to my self "most were all years old" and "maybe it was just people who have an ax to grind". Well, those people are right. Lake had my fancy TV for a few days, no call. So I called 4 days

3
★★★★★

I read all the reviews about bad service but said to my self "most were all years old" and "maybe it was just people who have an ax to grind". Well, those people are right. Lake had my fancy TV for a few days, no call. So I called 4 days

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I purchased a Sony 60" TV and the 3D Did not work Sony told me to call Lake Electronics,Thats when the nightmare started.This company has been out 3 times and my TV still does not work,There techs do not have a clue on what they are

3
★★★★★

I purchased a Sony 60" TV and the 3D Did not work Sony told me to call Lake Electronics,Thats when the nightmare started.This company has been out 3 times and my TV still does not work,There techs do not have a clue on what they are

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I searched high and low for a service company to repair my LCD. The only place in the area that had experts on staff who imnmediately diagnosed the problem and fixed my television in a timely and cost effective manner was Lake Electronics. I found the staff to be extremely courteous and helpful - calling me with updates and information to keep me abreast of the problem and time it would take to repair it. I felt - based on the repairs my television needed - that the week to ten day repair they quoted was more than fair. And, I received my tv back within that time frame. You can say what you want, but there are no better experts in the area than the technicians at Lake Electronics. In fact, my sister-in-law brings her electonic equipment from Massachusetts to Lake Electronics. I believe anyone who complains is not aware of how involved these repairs can be, especially when parts from manufacturers are often hard to obtain. This was fully explained to me. I highly recommend Lake Electronics.

2
★★★★★

I searched high and low for a service company to repair my LCD. The only place in the area that had experts on staff who imnmediately diagnosed the problem and fixed my television in a timely and cost effective manner was Lake Electronics. I found the staff to be extremely courteous and helpful - calling me with updates and information to keep me abreast of the problem and time it would take to repair it. I felt - based on the repairs my television needed - that the week to ten day repair they quoted was more than fair. And, I received my tv back within that time frame. You can say what you want, but there are no better experts in the area than the technicians at Lake Electronics. In fact, my sister-in-law brings her electonic equipment from Massachusetts to Lake Electronics. I believe anyone who complains is not aware of how involved these repairs can be, especially when parts from manufacturers are often hard to obtain. This was fully explained to me. I highly recommend Lake Electronics.

Pros: Sony 46" LCD repair - best I could find

Cons: none

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I'm writing only to emphasize how bad the customer service at Lake Electronics is. I've been without my TV so long im starting to feel like I lost a family member. I called three times already and Im still not convinced they've even looked at it yet. They have had the set for 5 weeks already and they havent even called me once. When I called them they acted like i was inconvieniencing them to even ask " I was wondering if you could tell me what you found wrong with the TV". I wouldnt care if it took some time , even this long , but at least call me one time and acknowledge that you realize I'm without my $2300 TV . I had this same TV repaired before at Lake and it took three weeks which wasnt so bad I now realize. But I did have a good enough experience the first time to go back. SO I really dont know what to think. I feel like the TV is in good hands when it comes to qualified technicians are working on it, however the lack of common courtesy combined with how long it is taking is making me feel like this is the last time they will be taking my hard earned money.

0
★☆☆☆☆

I'm writing only to emphasize how bad the customer service at Lake Electronics is. I've been without my TV so long im starting to feel like I lost a family member. I called three times already and Im still not convinced they've even looked at it yet. They have had the set for 5 weeks already and they havent even called me once. When I called them they acted like i was inconvieniencing them to even ask " I was wondering if you could tell me what you found wrong with the TV". I wouldnt care if it took some time , even this long , but at least call me one time and acknowledge that you realize I'm without my $2300 TV . I had this same TV repaired before at Lake and it took three weeks which wasnt so bad I now realize. But I did have a good enough experience the first time to go back. SO I really dont know what to think. I feel like the TV is in good hands when it comes to qualified technicians are working on it, however the lack of common courtesy combined with how long it is taking is making me feel like this is the last time they will be taking my hard earned money.

Pros: Experienced technicians

Cons: No Communication

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I had a very similar experience to one posted earlier. I took an LCD TV in for repair that was only one and 1/2 years old. I heard nothing for two weeks and when I called I was told they were very busy and backlogged. When I didn't hear for another week I called again and was told they couldn't get parts and there was nothing they could do.
I went to pick up my TV and found that there was a piece missing, they finally found the piece but didn't put it back on because they lost the screws and the TV was no good anyway!? I left the TV in my house for a couple weeks and finally decided to investigate myself and got it working again! So after a month and $100.00 for 'diagnostics' I got absolutely nothing in return from them.
The main reason I went to them was because they are locally operated and I like to support local businesses, unfortunately it was a terrible experience and I'll never go back. No customer service skills at all.

0
★☆☆☆☆

I had a very similar experience to one posted earlier. I took an LCD TV in for repair that was only one and 1/2 years old. I heard nothing for two weeks and when I called I was told they were very busy and backlogged. When I didn't hear for another week I called again and was told they couldn't get parts and there was nothing they could do.
I went to pick up my TV and found that there was a piece missing, they finally found the piece but didn't put it back on because they lost the screws and the TV was no good anyway!? I left the TV in my house for a couple weeks and finally decided to investigate myself and got it working again! So after a month and $100.00 for 'diagnostics' I got absolutely nothing in return from them.
The main reason I went to them was because they are locally operated and I like to support local businesses, unfortunately it was a terrible experience and I'll never go back. No customer service skills at all.

Pros: Can't think of any.

Cons: Non-existant customer service.

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Lake Electronics has been in business for how long? I can't understand how! In my personal experience they offered nothing but terrible customer service and very poor communication regarding any potential repairs. I called to check in on the status of the repair (14 days after I dropped of a 1.5 year old TV) and was told it was in the process and would be another 10 - 14 business days before I heard anything - mainly if it is worth repairing - PLUS an average of 10 days for a general repair that doesn't include the ordering of parts, that would take additional time.

The wait time wouldn't bother me so much if the customer service agents were at least pleasant and cordial. Not even close - rude and short with me - the customer - the one who pays their bills! No thanks, I'll passs on this one.

0
★☆☆☆☆

Lake Electronics has been in business for how long? I can't understand how! In my personal experience they offered nothing but terrible customer service and very poor communication regarding any potential repairs. I called to check in on the status of the repair (14 days after I dropped of a 1.5 year old TV) and was told it was in the process and would be another 10 - 14 business days before I heard anything - mainly if it is worth repairing - PLUS an average of 10 days for a general repair that doesn't include the ordering of parts, that would take additional time.

The wait time wouldn't bother me so much if the customer service agents were at least pleasant and cordial. Not even close - rude and short with me - the customer - the one who pays their bills! No thanks, I'll passs on this one.

Pros: Location

Cons: Strong thumbs down!

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I brought a Panasonic VHS/DVR recorder to Lake to repair under warranty. I carefully explained how the unit was malfunctioning. Three weeks later they called and left a message saying there was no problem with the unit and that I should come and pick it up. Repeated calls to them went unanswered. My opinion: their techs are incompetent and their customer service is very poor.

0
★☆☆☆☆

I brought a Panasonic VHS/DVR recorder to Lake to repair under warranty. I carefully explained how the unit was malfunctioning. Three weeks later they called and left a message saying there was no problem with the unit and that I should come and pick it up. Repeated calls to them went unanswered. My opinion: their techs are incompetent and their customer service is very poor.

Pros: They are an "authorized" repair center... believe it or not!

Cons: They can't even find the problem, let alone repair it, and their customer service is poor.

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no phone calls or communication rec'd from the company when repairing my TV. I had to call them several times for any infromation and they could not tell me anything because the "tech was not in now". Poor, poor service would not recommend

0
★☆☆☆☆

no phone calls or communication rec'd from the company when repairing my TV. I had to call them several times for any infromation and they could not tell me anything because the "tech was not in now". Poor, poor service would not recommend

 

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