Closet Factory

★★★☆☆
  • 32-45 Hunters Point Avenue

    Long Island City, NY 11101

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2.5 6
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I just had a wall unit installed in my NYC city apartment and am truly amazed! The designer Ruth is a real pro, she knows design and figured out exactly what I needed

3
★★★★★

I just had a wall unit installed in my NYC city apartment and am truly amazed! The designer Ruth is a real pro, she knows design and figured out exactly what I needed

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These people are USELESS. Tried to have them fix my cloest, which they built, and they were completely unresponsive. I must have called them over a dozen times, and been told they'll call me back 10 times (which they NEVER did), before Debbie finally scheduled someone to come out to my apartment. And then they never showed up! Call them again, and they gave me the same run around.
USELESS!
I agree with Rob L. - I would not give them any stars if this rating system would allow.

0
★☆☆☆☆

These people are USELESS. Tried to have them fix my cloest, which they built, and they were completely unresponsive. I must have called them over a dozen times, and been told they'll call me back 10 times (which they NEVER did), before Debbie finally scheduled someone to come out to my apartment. And then they never showed up! Call them again, and they gave me the same run around.
USELESS!
I agree with Rob L. - I would not give them any stars if this rating system would allow.

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I love, love, love my closets. From the order & design process, they got it right all the way! We picked a color, I approved the design and they installed everything as planned. My designer, Sandy, we wonderful, she understood my needs. Eva

5
★★★★★

I love, love, love my closets. From the order & design process, they got it right all the way! We picked a color, I approved the design and they installed everything as planned. My designer, Sandy, we wonderful, she understood my needs. Eva

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.

I contracted the closet factory to install a pantry for my office. . . the pantry is already broken! They never came back to fix the details they promised they would. They call only two days before to reschedule a service because people are going to be out sick. (HOW DO YOU KNOW THAT PEOPLE ARE GOING TO BE OUT SICK??!) And they aren't even apologetic about it- they just call up and say I'm moving this . .. not I'm so sorry, there's been a mix up what day would work for you . . .
Use your money somewhere better!

0
★☆☆☆☆

I contracted the closet factory to install a pantry for my office. . . the pantry is already broken! They never came back to fix the details they promised they would. They call only two days before to reschedule a service because people are going to be out sick. (HOW DO YOU KNOW THAT PEOPLE ARE GOING TO BE OUT SICK??!) And they aren't even apologetic about it- they just call up and say I'm moving this . .. not I'm so sorry, there's been a mix up what day would work for you . . .
Use your money somewhere better!

Pros: None

Cons: The pantry is only a month old and is already broken!

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the only reason to give them one star is I cant figure out how to give zero. As previous reviewer has noted - these people cannot get their act together. Countless visits - countless screwups. Appointments cancelled (after I took the day off). Installers Missing in Action. My experience with moving closet from one location to another - and adding components was a DISASTER. They charges my CC when they were not entitled to - a total amateur hour.

Ironically I did the same thing with California Closets and all went smoothly - they are a professional outfit.

Use Cali Closets and avoid Closet Factory

1
★☆☆☆☆

the only reason to give them one star is I cant figure out how to give zero. As previous reviewer has noted - these people cannot get their act together. Countless visits - countless screwups. Appointments cancelled (after I took the day off). Installers Missing in Action. My experience with moving closet from one location to another - and adding components was a DISASTER. They charges my CC when they were not entitled to - a total amateur hour.

Ironically I did the same thing with California Closets and all went smoothly - they are a professional outfit.

Use Cali Closets and avoid Closet Factory

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.

Where to begin? They have not done anything that they said they would.
These people have been given every opportunity to make repairs and they keep messing it up - its been months and each person I get passed to is higher up the chain and worse than the last. Is it that hard to take a measurement and install panels? Apparently so. Damage to walls and ceilings where the installers tried to jam mis-measured pieces into tights spaces, missing shelves, holes in the panels, you name it - it happened!
Call California Closets instead.

0
★☆☆☆☆

Where to begin? They have not done anything that they said they would.
These people have been given every opportunity to make repairs and they keep messing it up - its been months and each person I get passed to is higher up the chain and worse than the last. Is it that hard to take a measurement and install panels? Apparently so. Damage to walls and ceilings where the installers tried to jam mis-measured pieces into tights spaces, missing shelves, holes in the panels, you name it - it happened!
Call California Closets instead.

Pros: You can and should call another company -- California Clostes

Cons: Bad service, lies, damage to home

Message from Closet Factory

Custom closets designed around your needs, style and budget. Serving NY, NY. Member of ASID and NAHB.

More about Closet Factory

Closet Factory designs, manufactures and installs custom closets, home offices, laundry rooms and more. All backed by a lifetime warranty.

 

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