On the Move

★★★☆☆

About On the Move

Hours
Varies by season; Check the shop's website for current hours
3.0 17
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I'm new to Brooklyn and this is the first bike shop I've been to since it's close to where I live. Unfortunately, I will NEVER GO BACK!

I went in and received assistance at first, but then was deserted for the next 10-15 minutes. Aside from that, I still spent $155 because they had what i wanted and I didn't want to go anywhere else...HOWEVER....

I went on a bike ride a couple hours later after visiting the shop and nearly got into a crash because the pump that they sold me (which was adamantly backed by one of the workers supposedly because of the quality and the price). The pump attached to my bike, but while I was riding, it slid through its holder and got lodged between my tire and bar. I NEARLY CRASHED! It was no fault of my own, it was the product. I only had it for a few hours and had it on my bike for less than 1 hour!

I went the very next day (as soon as they opened) to return it (either a refund or exchange for another pump) and was told that because they wouldn't be able to resell it, I couldn't return it! No crap you can't resell it! Why else would I be returning it?!!! It was destroyed and nearly caused a serious crash if I hadn't reacted correctly and quickly!

I can't believe how little these people care about their customers! They're only in it for money...not because they actually care about their customers!

0
★☆☆☆☆

I'm new to Brooklyn and this is the first bike shop I've been to since it's close to where I live. Unfortunately, I will NEVER GO BACK!

I went in and received assistance at first, but then was deserted for the next 10-15 minutes. Aside from that, I still spent $155 because they had what i wanted and I didn't want to go anywhere else...HOWEVER....

I went on a bike ride a couple hours later after visiting the shop and nearly got into a crash because the pump that they sold me (which was adamantly backed by one of the workers supposedly because of the quality and the price). The pump attached to my bike, but while I was riding, it slid through its holder and got lodged between my tire and bar. I NEARLY CRASHED! It was no fault of my own, it was the product. I only had it for a few hours and had it on my bike for less than 1 hour!

I went the very next day (as soon as they opened) to return it (either a refund or exchange for another pump) and was told that because they wouldn't be able to resell it, I couldn't return it! No crap you can't resell it! Why else would I be returning it?!!! It was destroyed and nearly caused a serious crash if I hadn't reacted correctly and quickly!

I can't believe how little these people care about their customers! They're only in it for money...not because they actually care about their customers!

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I like shopping locally, so I'm giving On The Move one more star than I probably should. I WANT to have good bike stores in the neighborhood. I don't want to have to go to some big store to buy a bike. But, I wish the folks in here had been more eager to help. I ended up buying a terrific bike, one that I really really love and suits me perfectly. But, sometimes I felt like I was really pulling teeth to get them to listen to what I wanted. When they finally did, they found me the perfect bike. But it took a while (several trips). Also, I was sure it wasn't tuned up properly, but they made me take it that way and bring it back a few weeks later. Sure enough - problems. But, they fixed them, and now it's perfect.

4
★★★★☆

I like shopping locally, so I'm giving On The Move one more star than I probably should. I WANT to have good bike stores in the neighborhood. I don't want to have to go to some big store to buy a bike. But, I wish the folks in here had been more eager to help. I ended up buying a terrific bike, one that I really really love and suits me perfectly. But, sometimes I felt like I was really pulling teeth to get them to listen to what I wanted. When they finally did, they found me the perfect bike. But it took a while (several trips). Also, I was sure it wasn't tuned up properly, but they made me take it that way and bring it back a few weeks later. Sure enough - problems. But, they fixed them, and now it's perfect.

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I'm glad to see that some people have had positive experiences at this place but when I went in there this afternoon, I was not impressed by the way my friend and I were treated. After getting some work done at another bike shop, my friend realized that his seat was too high so when we passed On the Move, I suggested he go in to see if they might be able to lower it for him. After politely asking for help, we were told that they do not loan out tools or lower seats without an hour labor cost. Fine. That's totally fair. It's their store and they can conduct their business any way they like. BUT, as we backed our bikes out of the store, one woman working there felt the need to say, "No, we DON'T loan out tools. Can you believe that? You know what else? My landlord makes me pay rent JUST for living in my apartment...etc." She went on and on.

Like I said, I don't blame the lady for not giving my friend free help but I do feel like it was completely unnecessary for her to continue her tirade after we were politely moving along. Long story short, I will not be going back to On the Move.

0
★☆☆☆☆

I'm glad to see that some people have had positive experiences at this place but when I went in there this afternoon, I was not impressed by the way my friend and I were treated. After getting some work done at another bike shop, my friend realized that his seat was too high so when we passed On the Move, I suggested he go in to see if they might be able to lower it for him. After politely asking for help, we were told that they do not loan out tools or lower seats without an hour labor cost. Fine. That's totally fair. It's their store and they can conduct their business any way they like. BUT, as we backed our bikes out of the store, one woman working there felt the need to say, "No, we DON'T loan out tools. Can you believe that? You know what else? My landlord makes me pay rent JUST for living in my apartment...etc." She went on and on.

Like I said, I don't blame the lady for not giving my friend free help but I do feel like it was completely unnecessary for her to continue her tirade after we were politely moving along. Long story short, I will not be going back to On the Move.

Cons: Rude salespeople

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STAY AWAY FROM THESE DISHONEST PEOPLE!!!!

I took my bike in for minor repairs and was told they would give me a call back when the repairs were complete. The next time I heard from them was the following Saturday afternoon when I received a rude voicemail telling me to pick up my bike immediately in order to avoid "storage charges."

Sunday morning I went to pick up the bike. One of the employees rang up my check and asked me if I realized I was responsible for a $35 storage fee since the bike had been there a week. I explained that I had just received the call that my bike was ready the day before and she said she would get the manager. A minute later the manager stormed out of the back of the shop yelling to speak with the person who "owes the storage fee." Basically she tried to blame the entire situation on me by pointing to a sign indicating storage fees. She claimed that it was my responsibility "to just know" when my bike was done and their policy is not to call. When I obviously disagreed with her, she actually confiscated my bike stating that she would not give it to me unless I paid the fee.

This woman is one of the rudest most disrespectful human beings I have ever come across in my entire life. It is inconceivable that an individual with such a miserable attitude towards other people,. much less paying customers, is a business owner.

In the end I was coerced in to paying the storage fees in addition to other unauthorized repairs which they claimed they had to do.

I will NEVER go back to this place again. For those of you looking for a bike shop there are plenty of other options near by (Dixons and a new place on 9th and 6th Ave) that can not possibly be this bad .

0
★☆☆☆☆

STAY AWAY FROM THESE DISHONEST PEOPLE!!!!

I took my bike in for minor repairs and was told they would give me a call back when the repairs were complete. The next time I heard from them was the following Saturday afternoon when I received a rude voicemail telling me to pick up my bike immediately in order to avoid "storage charges."

Sunday morning I went to pick up the bike. One of the employees rang up my check and asked me if I realized I was responsible for a $35 storage fee since the bike had been there a week. I explained that I had just received the call that my bike was ready the day before and she said she would get the manager. A minute later the manager stormed out of the back of the shop yelling to speak with the person who "owes the storage fee." Basically she tried to blame the entire situation on me by pointing to a sign indicating storage fees. She claimed that it was my responsibility "to just know" when my bike was done and their policy is not to call. When I obviously disagreed with her, she actually confiscated my bike stating that she would not give it to me unless I paid the fee.

This woman is one of the rudest most disrespectful human beings I have ever come across in my entire life. It is inconceivable that an individual with such a miserable attitude towards other people,. much less paying customers, is a business owner.

In the end I was coerced in to paying the storage fees in addition to other unauthorized repairs which they claimed they had to do.

I will NEVER go back to this place again. For those of you looking for a bike shop there are plenty of other options near by (Dixons and a new place on 9th and 6th Ave) that can not possibly be this bad .

Cons: Extremely rude, dishonest, and overcharge

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Hey, if you are all in a rush, have some weird hang-ups about your credit card, or don't like people taking deposits so you don't ride away with their bikes, go somewhere else.

But: this shop really took care of me, gave me test rides and were very helpful. When I went in and it was busy, yes it was much harder to get attention. But I went to Dixon's and they barely moved to help me at all, had no real solutions for me and didn't seem to care about making a sale.

I'm always amazed by the high-maintenance people who give bad ratings due to their own hangups and oddities. You don't want to sign your credit card? C'mon. That's the store's problem? Get real.

2
★★★★☆

Hey, if you are all in a rush, have some weird hang-ups about your credit card, or don't like people taking deposits so you don't ride away with their bikes, go somewhere else.

But: this shop really took care of me, gave me test rides and were very helpful. When I went in and it was busy, yes it was much harder to get attention. But I went to Dixon's and they barely moved to help me at all, had no real solutions for me and didn't seem to care about making a sale.

I'm always amazed by the high-maintenance people who give bad ratings due to their own hangups and oddities. You don't want to sign your credit card? C'mon. That's the store's problem? Get real.

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My girlfriend decided to learn how to ride a bike and after searching for several shops I ran into On the Move on 7th. I went to other shops in Manhattan and the hourly rate and policies ran the same at all shops, but they were to far for us. So on Saturday around 3pm we attempted to rent a bike from this shop. After hearing the women behind the counter speak very rudely to another customer I had my concerns. I asked her about renting a bike and she simply said $30 dollars and began to give me the same attitude. We asked about hourly rates, customary for Manhattan stores, and she simply said "$30 for the day." I told her its after 3pm and renting it would be a waste at that cost. She laughed and said "Well if you come at 10am we could get your money's worth". After receiving a business card, I had to request, I left aggravated. However, my girlfriend was committed that it was just that women and her attitude against us. Sunday morning @ 11am we returned with high hopes. We asked to rent a bike for the day but this time we were told it would be $35 dollars with $200 dollar deposit on my card. Shocked, we told her that the women from before told us $30 and did not mention a deposit. She simply explained " Oh that was the owners mother..." and shrugged. I asked her that this was not similar to other rental places in NYC. She simply smiled and asked the person behind us for help, completely ignoring us. I was very upset with this place. I would never recommend this place to anyone I know and I'm a huge bike rider. Later that day, my girlfriend and I went to Liberty Bikes in Manhattan and were able to get a bike with no problem and a cheaper rate without a deposit. They simply held our card. Which we were told is standard! These reviews were obviously wrote by employees and close friends. They are rude to their customers and are not consistent. Stay far away and go to Dixon.

0
★☆☆☆☆

My girlfriend decided to learn how to ride a bike and after searching for several shops I ran into On the Move on 7th. I went to other shops in Manhattan and the hourly rate and policies ran the same at all shops, but they were to far for us. So on Saturday around 3pm we attempted to rent a bike from this shop. After hearing the women behind the counter speak very rudely to another customer I had my concerns. I asked her about renting a bike and she simply said $30 dollars and began to give me the same attitude. We asked about hourly rates, customary for Manhattan stores, and she simply said "$30 for the day." I told her its after 3pm and renting it would be a waste at that cost. She laughed and said "Well if you come at 10am we could get your money's worth". After receiving a business card, I had to request, I left aggravated. However, my girlfriend was committed that it was just that women and her attitude against us. Sunday morning @ 11am we returned with high hopes. We asked to rent a bike for the day but this time we were told it would be $35 dollars with $200 dollar deposit on my card. Shocked, we told her that the women from before told us $30 and did not mention a deposit. She simply explained " Oh that was the owners mother..." and shrugged. I asked her that this was not similar to other rental places in NYC. She simply smiled and asked the person behind us for help, completely ignoring us. I was very upset with this place. I would never recommend this place to anyone I know and I'm a huge bike rider. Later that day, my girlfriend and I went to Liberty Bikes in Manhattan and were able to get a bike with no problem and a cheaper rate without a deposit. They simply held our card. Which we were told is standard! These reviews were obviously wrote by employees and close friends. They are rude to their customers and are not consistent. Stay far away and go to Dixon.

Pros: Location

Cons: Rude Staff, Inconsistent pricing, ridiculous policies

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i've had nothing but good service from on the move. if you're patient, they'll give you their full attention. just expect a wait and a crowded space. prices are the same with any brooklyn bike shop.

2
★★★★☆

i've had nothing but good service from on the move. if you're patient, they'll give you their full attention. just expect a wait and a crowded space. prices are the same with any brooklyn bike shop.

Pros: professional bike service

Cons: small space

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I purchased a few things and used my credit card. I don't sign the back of my credit cards, but i write on the back to check my ID. After telling me that my card wasn't valid unless signed, I went to get my bike and when I return she is showing people my credit card! I thought this was rude to out cast me in front of all the customers, and go on and on about it with another customer. This will be the last time I go there.

0
★☆☆☆☆

I purchased a few things and used my credit card. I don't sign the back of my credit cards, but i write on the back to check my ID. After telling me that my card wasn't valid unless signed, I went to get my bike and when I return she is showing people my credit card! I thought this was rude to out cast me in front of all the customers, and go on and on about it with another customer. This will be the last time I go there.

Pros: Location

Cons: Ladies are rude

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I came in to purchase a helmet for my son last weekend. Although the girl behind the counter was helping several customers she let me know that she would be right with me. She took the time to bring out 2 different helmets and actually fit the helmet properly to my sons head. She also explained how to adjust the helmet. Great service in the midst of a busy weekend, something you do not receive at most bike shops.

2
★★★★★

I came in to purchase a helmet for my son last weekend. Although the girl behind the counter was helping several customers she let me know that she would be right with me. She took the time to bring out 2 different helmets and actually fit the helmet properly to my sons head. She also explained how to adjust the helmet. Great service in the midst of a busy weekend, something you do not receive at most bike shops.

Pros: Great service

Cons: Weekends are very busy be prepared to wait

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I ride a high end hardtail mountain bike and a road bike. I've been to R A cycles and Dixon's. Though I have no complaints about Dixon's, this was by fare the best customer service i've encounter in any bike shop. And Ive been to a lot on LI, Queens, and Bklyn. They got me in fast and quick. They did not get annoyed when I gave them suggestions on what need to be fixed on my bike like in other stores. Tough if you are looking for a top end bike you might want to get it somewhere else (they're selection is small), i would bring any bike here to be serviced.

2
★★★★★

I ride a high end hardtail mountain bike and a road bike. I've been to R A cycles and Dixon's. Though I have no complaints about Dixon's, this was by fare the best customer service i've encounter in any bike shop. And Ive been to a lot on LI, Queens, and Bklyn. They got me in fast and quick. They did not get annoyed when I gave them suggestions on what need to be fixed on my bike like in other stores. Tough if you are looking for a top end bike you might want to get it somewhere else (they're selection is small), i would bring any bike here to be serviced.

Pros: Great customer service, Very knowledgable.

Cons: Small space, Don't sell high end bikes.

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My wife and I went in to purchase a bicycle helmet. It is a small shop with a mom and pop feel. The service was exceptional and the woman who was working up front could not have been nicer. It's refreshing to have any business in today's world that cares about what they do. I highly recommend this bicycle shop.

2
★★★★★

My wife and I went in to purchase a bicycle helmet. It is a small shop with a mom and pop feel. The service was exceptional and the woman who was working up front could not have been nicer. It's refreshing to have any business in today's world that cares about what they do. I highly recommend this bicycle shop.

Pros: Very friendly, knowledgeable service

Cons: Space is a little cramped

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On the Move is a small shop so don't expect it to be like a fast food joint. The head mechanic has been with On the Move for over 15 years and is excellent. When you get a tune-up, they let you bring your bike back within a week in the advent that you have problems with the gears or breaks.

This is one of the best shops in NY. I have been going there for over 5 years. They have a spring tune-up special for $45 and on top of it they cleaned my bike so well it looked new.

I had a few friends come in from out of town and rented bikes at this shop. The bikes are like new and were great to ride. Bring your own helmet if you have one because they charge to rent. Also, bike rentals are on a first come first service basis. If you plan on renting a bike get there when the shop opens as they have a limited amount of bikes for rental.

Weekends are extremely busy so plan to wait a bit. It is worth it. Great customer service. We love the biker chick who works in the front.

2
★★★★☆

On the Move is a small shop so don't expect it to be like a fast food joint. The head mechanic has been with On the Move for over 15 years and is excellent. When you get a tune-up, they let you bring your bike back within a week in the advent that you have problems with the gears or breaks.

This is one of the best shops in NY. I have been going there for over 5 years. They have a spring tune-up special for $45 and on top of it they cleaned my bike so well it looked new.

I had a few friends come in from out of town and rented bikes at this shop. The bikes are like new and were great to ride. Bring your own helmet if you have one because they charge to rent. Also, bike rentals are on a first come first service basis. If you plan on renting a bike get there when the shop opens as they have a limited amount of bikes for rental.

Weekends are extremely busy so plan to wait a bit. It is worth it. Great customer service. We love the biker chick who works in the front.

Pros: Customer service was outstanding

Cons: busy on the weekends expect to wait

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It's a given most NYC bike shops stink when it comes to customer service. But these guys are actually really nice. I remember coming on a really busy day, and yet they were still very accommodating. It's a great place to go, especially if you don't know much about bicycles.

2
★★★★☆

It's a given most NYC bike shops stink when it comes to customer service. But these guys are actually really nice. I remember coming on a really busy day, and yet they were still very accommodating. It's a great place to go, especially if you don't know much about bicycles.

Pros: Customer Service

Cons: Not for serious cyclists

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i think the folks below that wrote mean reviews are cruisazy... i have been to about every bike shop in brooklyn, as i am an avid commuter biker. So i honestly have reason to visit these joints frequently. On The Move is hands down my favorite shop, not to mention the quickest. I have always found the staff to be sweet and incredibly helpful. sure it is a no frills shop, but that doesn't mean the selection isn't satisfactory, and affordable. and NEVER have i gotten the condescending attitude one experiences at the "cooler" bike shops that can be found throughout brooklyn and manhattan. (Just because i don't ride a $400 bike. Stick it spandex man!)
Definitely try On The Move for what ails your two-wheel buddy!

2
★★★★★

i think the folks below that wrote mean reviews are cruisazy... i have been to about every bike shop in brooklyn, as i am an avid commuter biker. So i honestly have reason to visit these joints frequently. On The Move is hands down my favorite shop, not to mention the quickest. I have always found the staff to be sweet and incredibly helpful. sure it is a no frills shop, but that doesn't mean the selection isn't satisfactory, and affordable. and NEVER have i gotten the condescending attitude one experiences at the "cooler" bike shops that can be found throughout brooklyn and manhattan. (Just because i don't ride a $400 bike. Stick it spandex man!)
Definitely try On The Move for what ails your two-wheel buddy!

Pros: location is chill, quick quick service

Cons: location is slightly south of total convenience. but hey, you ARE on a bike, right?

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I'm sorry to see these other two reviewer's have had such bad experiences. I've been using this shop since the current owners purchased it (14 years or so) and have never had any of the problems mentioned. I don't get many major repairs done so I can't compare prices on those but I've found their prices for minor repairs and accessories right in line with what I would expect. I've found the staff always helpful and very friendly and would recommend people in the neighborhood give them a try!

2
★★★★☆

I'm sorry to see these other two reviewer's have had such bad experiences. I've been using this shop since the current owners purchased it (14 years or so) and have never had any of the problems mentioned. I don't get many major repairs done so I can't compare prices on those but I've found their prices for minor repairs and accessories right in line with what I would expect. I've found the staff always helpful and very friendly and would recommend people in the neighborhood give them a try!

Pros: Friendly Staff, Convenient Location

Cons: Not much room and sometimes too croweded on the weekends

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I agree that the store owners are mostly very rude, and at times belligerent, and aways unhelpful. I live near by and have been there many times because it is so convenient for little things (especially for pumping up my tires with their air compressor). However, I would never ever get repairs from them--large or small. It is too much of a hassle and you will leave feeling angry. Moreover, it is WAY overpriced. I have shopped around for tune-up and overhaul prices in Brooklyn and Manhattan and On The Move is near the top of my most expensive list.

0
★☆☆☆☆

I agree that the store owners are mostly very rude, and at times belligerent, and aways unhelpful. I live near by and have been there many times because it is so convenient for little things (especially for pumping up my tires with their air compressor). However, I would never ever get repairs from them--large or small. It is too much of a hassle and you will leave feeling angry. Moreover, it is WAY overpriced. I have shopped around for tune-up and overhaul prices in Brooklyn and Manhattan and On The Move is near the top of my most expensive list.

Pros: Free compressed air

Cons: Expensive, mean and unhelpful service, slow

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I've gone here for repairs 4 or 5 over the past ten years, and not only did I have problems EVERY SINGLE TIME (couldn't find bike, not done on time, price way more than estimate), they are extremely rude and insulting.

Not only to me; I've seen them abuse several other customers as well. This time is the last; I just spent 20 minutes on hold while they looked for the bike that was supposed to be ready yesterday. The guy on Union St. by the Food Coop is sooo much better, I'll trek the extra 20 blocks every time from now on.

0
★☆☆☆☆

I've gone here for repairs 4 or 5 over the past ten years, and not only did I have problems EVERY SINGLE TIME (couldn't find bike, not done on time, price way more than estimate), they are extremely rude and insulting.

Not only to me; I've seen them abuse several other customers as well. This time is the last; I just spent 20 minutes on hold while they looked for the bike that was supposed to be ready yesterday. The guy on Union St. by the Food Coop is sooo much better, I'll trek the extra 20 blocks every time from now on.

Pros: They are the only place for 20 blocks around

Cons: Everything

 

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