Rivercoach

★★☆☆☆

About Rivercoach

Categories
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Automotive

Automotive
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Neil's Auto Body Inc

1029 Main St 1 Watertown, CT

2.4 10
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I had my 2009 Chevrolet Silverado waiting to get repaired by this shop. They were very friendly. Took awhile for one of my body parts to come in. I got tired of waiting and made a phone call. Their phone was disconnected. I drove by their business and they were closed down. So i took my truck to Davidsons Collison. They had my truck in the shop in 4 days. While my truck is in the shop my insurance company called me and said that i was responsible for the full amount of the repairs. This C & F company REQUESTED AND CASHED MY CHECK FROM THE INSURANCE COMPANY. They cashed the check back in Feb and it was april that i found out. They didnt even touch my truck. I had to pay out of pocket to get my truck outta of the shop and now going thru the hassles of getting a lawyer to try and get my money back. If anyone knows how to get ahold of the owner please let me know. I just want my money back prefferably without going thru court.

1
★☆☆☆☆

I had my 2009 Chevrolet Silverado waiting to get repaired by this shop. They were very friendly. Took awhile for one of my body parts to come in. I got tired of waiting and made a phone call. Their phone was disconnected. I drove by their business and they were closed down. So i took my truck to Davidsons Collison. They had my truck in the shop in 4 days. While my truck is in the shop my insurance company called me and said that i was responsible for the full amount of the repairs. This C & F company REQUESTED AND CASHED MY CHECK FROM THE INSURANCE COMPANY. They cashed the check back in Feb and it was april that i found out. They didnt even touch my truck. I had to pay out of pocket to get my truck outta of the shop and now going thru the hassles of getting a lawyer to try and get my money back. If anyone knows how to get ahold of the owner please let me know. I just want my money back prefferably without going thru court.

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These people are the worst to deal with. They promise the world and don't do anything they say they will. They took 3 weeks to repair my car when they said it would be no more than 5 days. Use them and learn for yourself. I complained to my insurance company and they helping me and also informed me that this shop was taken off their direct repair program. Probably because of all the complaints I hear about. Now my insurance company is paying another shop to correct Rivercoach's poor work. The owner Chuck Minhinnett would not return any of my calls although I spoke to his office girl about 1/2 dozen times. They charged for a wheel alignment and did not complete one. I got my vehicle back with the steering wheel crooked. The paint is falling off my bumper and hood and the fenders do not line up. I have been told by other people that they too had the same problems I have had and that the owner takes advantage of people all the time. The workers are nice people but the owner is a loser for sure. AVOID THEM AT ALL COST !!!!

0
★☆☆☆☆

These people are the worst to deal with. They promise the world and don't do anything they say they will. They took 3 weeks to repair my car when they said it would be no more than 5 days. Use them and learn for yourself. I complained to my insurance company and they helping me and also informed me that this shop was taken off their direct repair program. Probably because of all the complaints I hear about. Now my insurance company is paying another shop to correct Rivercoach's poor work. The owner Chuck Minhinnett would not return any of my calls although I spoke to his office girl about 1/2 dozen times. They charged for a wheel alignment and did not complete one. I got my vehicle back with the steering wheel crooked. The paint is falling off my bumper and hood and the fenders do not line up. I have been told by other people that they too had the same problems I have had and that the owner takes advantage of people all the time. The workers are nice people but the owner is a loser for sure. AVOID THEM AT ALL COST !!!!

Pros: None

Cons: Everything about them

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In 2007 I hot a deer and samshed in the whole front of my car. They were quick and efficient with my repairs and gave me a loaner car to drive around while mine was being fixed.

5
★★★★★

In 2007 I hot a deer and samshed in the whole front of my car. They were quick and efficient with my repairs and gave me a loaner car to drive around while mine was being fixed.

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I filed a claim with USAA and had this place recommended. Dropped my car off Monday night (minor deer hit, needed a new bumper, headlight, and front quarter-panel (not sure what to call it, lol)) The lady there told me they'd have it done by the following Monday and that they could give me one of their own loaner cars (a Cobalt I think) but I had another truck to use anyway. Wednesday comes around and I get an email showing pictures of the work in progress! Thursday morning I have a call that the car is done! I'm not sure about the other reviews here, but considering most of them are really old, they must have changed things around, I couldn't be happier!

5
★★★★★

I filed a claim with USAA and had this place recommended. Dropped my car off Monday night (minor deer hit, needed a new bumper, headlight, and front quarter-panel (not sure what to call it, lol)) The lady there told me they'd have it done by the following Monday and that they could give me one of their own loaner cars (a Cobalt I think) but I had another truck to use anyway. Wednesday comes around and I get an email showing pictures of the work in progress! Thursday morning I have a call that the car is done! I'm not sure about the other reviews here, but considering most of them are really old, they must have changed things around, I couldn't be happier!

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oo yes c and f auto. NEVER TAKE YOUR CAR THERE!!! EVER!!!!
we had to get repairs on the rear end of our 08 cobalt, not only did they have r car a month befor even starting to work on it, but we waited almost 2 months for r car to be finished, when we went to pick it up they didnt have the emblems on the car so we had to wait for them to be put on. then the best part!... day or so later car was makeing funny noses, thought maybe the struts right, so we take it to a chevy dealer this time... who btw had out car back to us the same day we took it in!!!well TURNS OUT THE WORK C ANDF AUTO DID WAS UNFINISHED!!! THEY FAILED TO TIGHTEN THE REAR SUSPENSION, YEAH EVERYTHING WAS ON THE VERGE OF FALLING OFF! IM SO GLAD TO KNOW I WAS DRIVING MY 2Yr OLD AROUND IN A CAR THAT WAS UNSAFE THANKS TO C AND F AUTO!!! when i called to report the problem, a womans responce was, o dear that would have been bad. ill find out who the machanic was and have him call and apolagize! he never called to say "sorry for almost putting you and your family in a car accident!!! i will never take my car there! i will tell everyone i know never to take there cars there, i worked in a ford body shop and they had parts and cars fixed in and out witin a week. c andf auto is rediculous! if i would have wrecked i would have sued, but im sure someone else will in time if they maintain their "quality" of work!

p.s to the owner, the respose he made of no one being prefect or making mistakes... ive read nothing but bad reviews how many mistakes is ur shop going to make. people come to repair shops to have there cars fixed, and trust that they r being fixed correctly. when you run a buisness its your job to make things run perfectly, and provide the best quality of work! how are you doing that if your defeding mistakes?

1
★☆☆☆☆

oo yes c and f auto. NEVER TAKE YOUR CAR THERE!!! EVER!!!!
we had to get repairs on the rear end of our 08 cobalt, not only did they have r car a month befor even starting to work on it, but we waited almost 2 months for r car to be finished, when we went to pick it up they didnt have the emblems on the car so we had to wait for them to be put on. then the best part!... day or so later car was makeing funny noses, thought maybe the struts right, so we take it to a chevy dealer this time... who btw had out car back to us the same day we took it in!!!well TURNS OUT THE WORK C ANDF AUTO DID WAS UNFINISHED!!! THEY FAILED TO TIGHTEN THE REAR SUSPENSION, YEAH EVERYTHING WAS ON THE VERGE OF FALLING OFF! IM SO GLAD TO KNOW I WAS DRIVING MY 2Yr OLD AROUND IN A CAR THAT WAS UNSAFE THANKS TO C AND F AUTO!!! when i called to report the problem, a womans responce was, o dear that would have been bad. ill find out who the machanic was and have him call and apolagize! he never called to say "sorry for almost putting you and your family in a car accident!!! i will never take my car there! i will tell everyone i know never to take there cars there, i worked in a ford body shop and they had parts and cars fixed in and out witin a week. c andf auto is rediculous! if i would have wrecked i would have sued, but im sure someone else will in time if they maintain their "quality" of work!

p.s to the owner, the respose he made of no one being prefect or making mistakes... ive read nothing but bad reviews how many mistakes is ur shop going to make. people come to repair shops to have there cars fixed, and trust that they r being fixed correctly. when you run a buisness its your job to make things run perfectly, and provide the best quality of work! how are you doing that if your defeding mistakes?

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These folks are great to deal with. They have fixed several vehicles for me and they are always accomodating for our military community. Enough so that I have made numerous referrals and I know many that have been very happy. They help our troops time and time again and although they are the busiest repair shop in Watertown and may take a little longer because of this the wait is worth it. They have helped me and my friends with free loaner vehicles and always go above and beyond. If you want the best doctor you usually have to wait for an appointment....the best repairer in watertown and you may have to wait a little longer too. No one in the area fixes a severe wreck better than them...hands down.

5
★★★★★

These folks are great to deal with. They have fixed several vehicles for me and they are always accomodating for our military community. Enough so that I have made numerous referrals and I know many that have been very happy. They help our troops time and time again and although they are the busiest repair shop in Watertown and may take a little longer because of this the wait is worth it. They have helped me and my friends with free loaner vehicles and always go above and beyond. If you want the best doctor you usually have to wait for an appointment....the best repairer in watertown and you may have to wait a little longer too. No one in the area fixes a severe wreck better than them...hands down.

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Alright whatever you do DO NOT get your car repaired here. They have been dicking me around for close to a month now. I brought my car there to be repaired. Well my friend tells me he works at fx caprara and there they get alot of C&F screw up to fix. Me not believe him I say whatever. Well 3 weeks later when I finally get it back (I only had hit a deer) I had to call and complain that I needed to be in work I have been out b/c of having no car. They got all huffy with me and mad like I was inconveniencing them. Well they told me to come and pick it up so I do and the windshield is smashed still and I picked it up on a Friday and the front bumper was covered in scratches still which I didn't notice the bumper until later but the windshield they said would be fixed on Monday and they would come right to my house. So I said alright well Monday rolls around and no call no show. So I call them and they said oooh we will call you back and no call. They said that when I get the car it will be 1/2 tank of gas nope not one drop of gas in my car. So yes in my opinion DO NOT GO THERE!!!

1
★☆☆☆☆

Alright whatever you do DO NOT get your car repaired here. They have been dicking me around for close to a month now. I brought my car there to be repaired. Well my friend tells me he works at fx caprara and there they get alot of C&F screw up to fix. Me not believe him I say whatever. Well 3 weeks later when I finally get it back (I only had hit a deer) I had to call and complain that I needed to be in work I have been out b/c of having no car. They got all huffy with me and mad like I was inconveniencing them. Well they told me to come and pick it up so I do and the windshield is smashed still and I picked it up on a Friday and the front bumper was covered in scratches still which I didn't notice the bumper until later but the windshield they said would be fixed on Monday and they would come right to my house. So I said alright well Monday rolls around and no call no show. So I call them and they said oooh we will call you back and no call. They said that when I get the car it will be 1/2 tank of gas nope not one drop of gas in my car. So yes in my opinion DO NOT GO THERE!!!

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Anyone wanting to do business with this man should check out the Better Business Bureau first. His ratings are terrible. My friend had his car done there. It took him 7 months to get it back. They had one excuse after another.

1
★☆☆☆☆

Anyone wanting to do business with this man should check out the Better Business Bureau first. His ratings are terrible. My friend had his car done there. It took him 7 months to get it back. They had one excuse after another.

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1 out of 1 people found this review helpful.

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If you like your car held together with zip ties and touch up paint this is the shop for you. If you like to get called to pick up your car every 3 days to only find out that its not ready your just becoming the butt of a joke then i recommed these guys. IF you actually want a decent repair done on your vehicle STEER CLEAR!!!!

0
★☆☆☆☆

If you like your car held together with zip ties and touch up paint this is the shop for you. If you like to get called to pick up your car every 3 days to only find out that its not ready your just becoming the butt of a joke then i recommed these guys. IF you actually want a decent repair done on your vehicle STEER CLEAR!!!!

Pros: NONE

Cons: took a month and a half to install zip ties and touch up paint

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THIS is to answer review#1 the repair was 23000.00 THEIR INS PAYS ONLY TO 30DAYS WHY SHOULD WE BE RESPONSIBLE WE DI NOT HAVE THE ACCIDENT THE REPAIR WAS 59 DAYS BY THEIR OWN COMPANY STANDARD AND WE PROVIEDED THEM WITH A RENTAL AFTER THE FACT AT 900.00 OUT OF MY POCKET AND AS TO REVEIW 2 I DONT KNOW WHO YOU ARE BUT EVEN MURDERS GET A TRIAL AND THIS SITE SUCKS THERE IS NOWHERE TO REPLY I DO NOT DO WRONG ON PURPOSE IF I DONT KNOW MY EMPLOYEES ARE DOING THE RIGHT THING I HAVE TO TRUST THAT THEY ARE BUT I WOULD LIKE TO COMEND YOU UNTIL YOU I HAVE NEVER MET A PERFECT PERSON AND IT SHOWS THAT YOU HAVE NEVER DONE ANYTHING WROUNG IN YOUR LIFE BUT IF YOU DID I BET YOU WOULD NOT LIKE IT TO BE ONE WAY WHAT MAKES YOU SO PERFECT

3
★★★☆☆

THIS is to answer review#1 the repair was 23000.00 THEIR INS PAYS ONLY TO 30DAYS WHY SHOULD WE BE RESPONSIBLE WE DI NOT HAVE THE ACCIDENT THE REPAIR WAS 59 DAYS BY THEIR OWN COMPANY STANDARD AND WE PROVIEDED THEM WITH A RENTAL AFTER THE FACT AT 900.00 OUT OF MY POCKET AND AS TO REVEIW 2 I DONT KNOW WHO YOU ARE BUT EVEN MURDERS GET A TRIAL AND THIS SITE SUCKS THERE IS NOWHERE TO REPLY I DO NOT DO WRONG ON PURPOSE IF I DONT KNOW MY EMPLOYEES ARE DOING THE RIGHT THING I HAVE TO TRUST THAT THEY ARE BUT I WOULD LIKE TO COMEND YOU UNTIL YOU I HAVE NEVER MET A PERFECT PERSON AND IT SHOWS THAT YOU HAVE NEVER DONE ANYTHING WROUNG IN YOUR LIFE BUT IF YOU DID I BET YOU WOULD NOT LIKE IT TO BE ONE WAY WHAT MAKES YOU SO PERFECT

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