Mahopac Upholstery Shop

★★★☆☆

About Mahopac Upholstery Shop

Categories
Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Home & Garden

Home & Garden
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Route 6 Jefferson Valley, NY

3.0 4
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I can honestly say this was the worse experience that I have ever encountered as a customer for any product or service that I was going to buy! I was told on multiple occasions I would receive a callback regarding a boat cover starting in late April 2013. After a few days of calling, I decided to the shop in person on April 27th. I spoke with Lisa who stated that Tito would stop by to look at the boat and give an estimate for a cover in an hour or so. After waiting ALL DAY Tito never showed. I called and called the following Week. Saturday May 4th Tito FINALLY called me and said that he would be there in 25 minutes. Almost two hours later he finally showed up. He said he thinks he have material he would call me back in half hour. Three and half hours go by no callbackI decided to call Tito he said he would be in the shop in five minutes he would call back he never called back. The story goes on. I spoke to Lisa several times the following week who said Tito would call me. Finally after trying all week I called Tito and he said he had the material. On May 11th I went back to the shop and once again spoke with Lisa. I even offered a deposit to get things rolling. I was told Tito would measure the boat Monday or Tueday (May 13th or 14th) and if would call me. By Thursday I hadnt heard from Tito and I called the shop. I spoke with Lisa who stated Tito would call me which he has not. I am a very patient person. I am more upset with the fact that I was told I would be contacted and even after my constant follow up, a month has passed and I am right back to where I started. I do not like dishonest people. It looks like I will need to try another shop.

1
★☆☆☆☆

I can honestly say this was the worse experience that I have ever encountered as a customer for any product or service that I was going to buy! I was told on multiple occasions I would receive a callback regarding a boat cover starting in late April 2013. After a few days of calling, I decided to the shop in person on April 27th. I spoke with Lisa who stated that Tito would stop by to look at the boat and give an estimate for a cover in an hour or so. After waiting ALL DAY Tito never showed. I called and called the following Week. Saturday May 4th Tito FINALLY called me and said that he would be there in 25 minutes. Almost two hours later he finally showed up. He said he thinks he have material he would call me back in half hour. Three and half hours go by no callbackI decided to call Tito he said he would be in the shop in five minutes he would call back he never called back. The story goes on. I spoke to Lisa several times the following week who said Tito would call me. Finally after trying all week I called Tito and he said he had the material. On May 11th I went back to the shop and once again spoke with Lisa. I even offered a deposit to get things rolling. I was told Tito would measure the boat Monday or Tueday (May 13th or 14th) and if would call me. By Thursday I hadnt heard from Tito and I called the shop. I spoke with Lisa who stated Tito would call me which he has not. I am a very patient person. I am more upset with the fact that I was told I would be contacted and even after my constant follow up, a month has passed and I am right back to where I started. I do not like dishonest people. It looks like I will need to try another shop.

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They are wonderful! Did my couches and now I'm having them do my chairs and drapes. could not ask for better. Quality workmanship and very nice.

5
★★★★★

They are wonderful! Did my couches and now I'm having them do my chairs and drapes. could not ask for better. Quality workmanship and very nice.

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.

Excellent Customer Service. I've been using Mahopac Upholstery Shop for over ten years. They have recovered all my furniture twice (also fixed bottom of warped barrel chairs for free). They do a beautiful job. They also are very accommodating if you want something fixed that may have resulted from a misunderstanding. I've never had a problem. One time I had a leather coffee table recovered and one of the leather buttons kept popping off, they came back three times, picked up the whole table, fixed it and returned it. Sometimes things happen, but they stand by their work with no complaints. The prices are excellent. I only get price quotes from the owner Tito. I've never gotten estimates from anyone else. I highly recommend this Upholstery Shop.

4
★★★★☆

Excellent Customer Service. I've been using Mahopac Upholstery Shop for over ten years. They have recovered all my furniture twice (also fixed bottom of warped barrel chairs for free). They do a beautiful job. They also are very accommodating if you want something fixed that may have resulted from a misunderstanding. I've never had a problem. One time I had a leather coffee table recovered and one of the leather buttons kept popping off, they came back three times, picked up the whole table, fixed it and returned it. Sometimes things happen, but they stand by their work with no complaints. The prices are excellent. I only get price quotes from the owner Tito. I've never gotten estimates from anyone else. I highly recommend this Upholstery Shop.

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This shop does an okay job. Their prices vary as it depends on who gives you an estimate. I have had 3 items recovered here in the past few years. The last upholstery job I definetly overpaid when the receptionist decided she was qualified to give me a price quote. She also mistook my order and I had to have 2 cushions remade using material at my own expense. I'm looking for a new upholsterer. The quality of the finished product is good but the management leaves alot to be desired. Oh, they do not repair or refinish your furniture. Upholstery only.

2
★★☆☆☆

This shop does an okay job. Their prices vary as it depends on who gives you an estimate. I have had 3 items recovered here in the past few years. The last upholstery job I definetly overpaid when the receptionist decided she was qualified to give me a price quote. She also mistook my order and I had to have 2 cushions remade using material at my own expense. I'm looking for a new upholsterer. The quality of the finished product is good but the management leaves alot to be desired. Oh, they do not repair or refinish your furniture. Upholstery only.

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