Falk Surgical Supplies

★★★★★
  • 1167 1st Ave

    New York, NY 10065

    Map & Directions
  • 212-744-8080

Health & Medical

Health & Medical
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RUDE PEOPLE. RUDE SERVICE. OVERPRICED. USELESS WEBSITE. This store survives in Manhattan because there is no other available store which has the items they have that is why they JUST DON'T CARE.\r
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THEY ARE ALSO RACIST. I went to to

3
★★★★★

RUDE PEOPLE. RUDE SERVICE. OVERPRICED. USELESS WEBSITE. This store survives in Manhattan because there is no other available store which has the items they have that is why they JUST DON'T CARE.\r
\r
THEY ARE ALSO RACIST. I went to to

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Notice that all the rave reviews here are vague with no details of specific transactions while the unhappy customers have a lot to say and/or their complaints are specific. You don't need a phD to tell you to be suspicious. \r
\r
Four

3
★★★★★

Notice that all the rave reviews here are vague with no details of specific transactions while the unhappy customers have a lot to say and/or their complaints are specific. You don't need a phD to tell you to be suspicious. \r
\r
Four

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NO NO NO! DO NOT GIVE THIS PLACE A MINUTE OF YOUR TIME OR CONSIDERATION! The place is absolute chaos, zero follow up, and terrible customer service. Do not put yourself or your loved one in the position to use this place as your source

3
★★★★★

NO NO NO! DO NOT GIVE THIS PLACE A MINUTE OF YOUR TIME OR CONSIDERATION! The place is absolute chaos, zero follow up, and terrible customer service. Do not put yourself or your loved one in the position to use this place as your source

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I found patient advice and instruction, and when one item was returned, got full refund. They're a great resource and will continue to be our first choice. The staff is always very considerate and understanding.

3
★★★★★

I found patient advice and instruction, and when one item was returned, got full refund. They're a great resource and will continue to be our first choice. The staff is always very considerate and understanding.

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I am a photographer, and needed a very special request fulfilled, over the phone. A fellow named Roy works there, and he went completely above and beyond the call of duty to help me out. I highly recommend Falk for their customer

3
★★★★★

I am a photographer, and needed a very special request fulfilled, over the phone. A fellow named Roy works there, and he went completely above and beyond the call of duty to help me out. I highly recommend Falk for their customer

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I visited this tiny Mom & Pop store to fill a script for a brace.
After overcoming the marathon to get the brace specs, and giving them all the info they needed, I asked them to process the Order. NEVER HEARD BACK FROM THEM so called a

3
★★★★★

I visited this tiny Mom & Pop store to fill a script for a brace.
After overcoming the marathon to get the brace specs, and giving them all the info they needed, I asked them to process the Order. NEVER HEARD BACK FROM THEM so called a

.

This place is completely fraudulent and overpriced. I rented a scooter from here for my pregnant wife who broke her ankle. They charged my credit card $520 MORE than we agreed upon and then refused to refund the charges. I spoke with

3
★★★★★

This place is completely fraudulent and overpriced. I rented a scooter from here for my pregnant wife who broke her ankle. They charged my credit card $520 MORE than we agreed upon and then refused to refund the charges. I spoke with

.

i am so happy that falk surgical supply didn't move too far from it's original address--but then again, I'd probably follow them anywhere!

In today's day and age of chain stores and poor customer service, it's refreshing to have a family

3
★★★★★

i am so happy that falk surgical supply didn't move too far from it's original address--but then again, I'd probably follow them anywhere!

In today's day and age of chain stores and poor customer service, it's refreshing to have a family

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Falk has been the go-to store for my family for years. They are always helpful and friendly, and they know what they're talking about. I would recommend them to anyone!

3
★★★★★

Falk has been the go-to store for my family for years. They are always helpful and friendly, and they know what they're talking about. I would recommend them to anyone!

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Went to the back to get measured and purchase support hose - referred by my Dr. The guy who was doing the measuring was busy with a customer and said he would be with me in a minute. After he was done, he saw that I was still waiting, he

3
★★★★★

Went to the back to get measured and purchase support hose - referred by my Dr. The guy who was doing the measuring was busy with a customer and said he would be with me in a minute. After he was done, he saw that I was still waiting, he

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I called Falk to get wound dressings, after recent surgery. I had the exact SKU of what I was looking for. The first time I rang, the person told me they did not have it in stock and I should call back to 'talk with someone who knows about this'. I called back, spoke with an individual who confirmed they did not have my product in stock, and finally we worked out that they had another size which could work (interestingly he would have sold me a SMALLER size to cover a wound, instead of a bigger size!!!). We finally settled on what I wanted to buy. I live 30 blocks away from Falk, can they deliver? no they cannot. I hung up to try and figure out how I would get my wound dressings... I called back to ask what time they are open, to organize for a friend to pick up. So I called again, I spokewith a different person, who told me that they can deliver - they would have to charge me $20 for the courier. For the record, I could not get there and back for $20 in a taxi, so this is more than reasonable. It was as if they did not want my money. Why couldn't the person I spoke with be more helpful re size (I had to ask in 3 different ways before we established that they had a reasonable compromise) and why could he not offer alternatives re delivery (I was not expecting 'free' delivery, why would I?)I need more supplies and I have now found another place in NYC to help me. Do not waste your time with such unhelpful people.

0
★☆☆☆☆

I called Falk to get wound dressings, after recent surgery. I had the exact SKU of what I was looking for. The first time I rang, the person told me they did not have it in stock and I should call back to 'talk with someone who knows about this'. I called back, spoke with an individual who confirmed they did not have my product in stock, and finally we worked out that they had another size which could work (interestingly he would have sold me a SMALLER size to cover a wound, instead of a bigger size!!!). We finally settled on what I wanted to buy. I live 30 blocks away from Falk, can they deliver? no they cannot. I hung up to try and figure out how I would get my wound dressings... I called back to ask what time they are open, to organize for a friend to pick up. So I called again, I spokewith a different person, who told me that they can deliver - they would have to charge me $20 for the courier. For the record, I could not get there and back for $20 in a taxi, so this is more than reasonable. It was as if they did not want my money. Why couldn't the person I spoke with be more helpful re size (I had to ask in 3 different ways before we established that they had a reasonable compromise) and why could he not offer alternatives re delivery (I was not expecting 'free' delivery, why would I?)I need more supplies and I have now found another place in NYC to help me. Do not waste your time with such unhelpful people.

Pros: Can't think of any

Cons: unhelpful

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This sometimes busy establishment is worth the wait! The staff is kind and knowledgable and always takes the time to serve you . Falk always seems to have everything , and has helped myself and family so many times. Thank you Falk for making our lives easier !!

2
★★★★★

This sometimes busy establishment is worth the wait! The staff is kind and knowledgable and always takes the time to serve you . Falk always seems to have everything , and has helped myself and family so many times. Thank you Falk for making our lives easier !!

Pros: knowledgable staff

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buyers beware of this place. they over-charge and take advantage of unaware seniors with double charges to credit cards and then medicare. disgusting! the staff is rude, condescending, and impatient. one employee in particular, Pam, lacks humility and conscience toward anyone spending their money in this place.

0
★☆☆☆☆

buyers beware of this place. they over-charge and take advantage of unaware seniors with double charges to credit cards and then medicare. disgusting! the staff is rude, condescending, and impatient. one employee in particular, Pam, lacks humility and conscience toward anyone spending their money in this place.

Cons: take advantage of elderly

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I went here on the recommendation of my physical therapist and was dissapointed. They might have what you need in terms of equipment, but don't expect anything from the staff there. They are not helpful and not friendly, so know exactly what you need before going in.

1
★★☆☆☆

I went here on the recommendation of my physical therapist and was dissapointed. They might have what you need in terms of equipment, but don't expect anything from the staff there. They are not helpful and not friendly, so know exactly what you need before going in.

Pros: Tons of supplies

Cons: customer service

 

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