Valu Muffler & Brake

★★★☆☆

About Valu Muffler & Brake

Categories
  • Auto Parts & Accessories
Details
  • Muffler Repair

Automotive

Automotive
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I brought my car in for an oil change and inspection. When it was finished it smelled heavily of cigarette smoke. The man in charge said that the mechanic, Mike smokes in the shop. There is no excuse for this. I have to get my car

3
★★★★★

I brought my car in for an oil change and inspection. When it was finished it smelled heavily of cigarette smoke. The man in charge said that the mechanic, Mike smokes in the shop. There is no excuse for this. I have to get my car

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We took our car to one of their shops for brakes. They wanted $750 for front and rear brakes on a Ford Escort, twice as much as Monro. After inspecting the brakes they pulled the car out into the parking lot and struck a dumpster, parked car and then the building. All because they did not follow procedure. Tom Shea the franchise owner was nowhere to be found. He wouldn't return our phone calls, didn't offer a rental (which we finally had to get ourselves), didn't explain the insurance process and even lied about submitting a claim. After 5 days without our car, the insurance co. totaled the car. Throughout it all Tom Shea never once accepted liability, acted in a professional manner and never apologized or anything. I'm informing everyone I can to stay away from any of these shops.

0
★☆☆☆☆

We took our car to one of their shops for brakes. They wanted $750 for front and rear brakes on a Ford Escort, twice as much as Monro. After inspecting the brakes they pulled the car out into the parking lot and struck a dumpster, parked car and then the building. All because they did not follow procedure. Tom Shea the franchise owner was nowhere to be found. He wouldn't return our phone calls, didn't offer a rental (which we finally had to get ourselves), didn't explain the insurance process and even lied about submitting a claim. After 5 days without our car, the insurance co. totaled the car. Throughout it all Tom Shea never once accepted liability, acted in a professional manner and never apologized or anything. I'm informing everyone I can to stay away from any of these shops.

Pros: None

Cons: Does not care about the customer

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We took our car to one of their shops for an oil change. They failed to remove the old gasket causing our engine to blow. They said they would replace the engine, but Tom Shea the franchise owner was not as helpful. He wouldn't return our phone, didn't offer a rental (which we finally had to get ourselves), didn't explain the insurance process and even lied about submitting a claim. After 2 1/2 weeks without our car, the insurance co. fixed our car with a salvage yard engine and reimbursed our expenditures. I shudder to think what might have happened to my son had he been driving on a highway instead of on a side street like he was. Throughout it all Tom Shea never once accepted liability, acted in a professional manner and never apologized or anything. I'm informing everyone I can to stay away from any of these shops.

1
★☆☆☆☆

We took our car to one of their shops for an oil change. They failed to remove the old gasket causing our engine to blow. They said they would replace the engine, but Tom Shea the franchise owner was not as helpful. He wouldn't return our phone, didn't offer a rental (which we finally had to get ourselves), didn't explain the insurance process and even lied about submitting a claim. After 2 1/2 weeks without our car, the insurance co. fixed our car with a salvage yard engine and reimbursed our expenditures. I shudder to think what might have happened to my son had he been driving on a highway instead of on a side street like he was. Throughout it all Tom Shea never once accepted liability, acted in a professional manner and never apologized or anything. I'm informing everyone I can to stay away from any of these shops.

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