5 Corners Animal Hospital

★★★★☆
  • 2799 Southwestern Blvd 100

    Orchard Park, NY 14127

    Map & Directions
  • 716-677-4477

About 5 Corners Animal Hospital

Hours
Mon 8am-6pm, Wed 8am-6pm, Fri 8am-6pm, Tue 8am-7pm, Thu 8am-7pm, Sat 8am-12am

Pets & Animals

Pets & Animals
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5 Corners Animal Hospital is the only place I will take my animals to. I live in Rochester now, and I am willing to take the drive out to Orchard Park. Why? Because they are that good. I trust them.

I first found Dr. Roberts when I was looking for a vet for my turtles. It is not easy to find a veterinary practice with a specialty in exotics. She handles turtles, reptiles and fish. (Yes I have taken a sick fish to her) She has been a true life saver. Literally. I take in a lot of turtles (and a lot of them were sick) and she has treated them for everything from shell rot to parasites to ear abcesses and performed emergency surgery on one of my turtles and saved his life. She has demonstrated such compassion and knowledge of these creatures. I would never trust their care to anyone else. I take my lizards to her as well.

I take my dog there also, and although he is generally not seen by Dr. Roberts, the other Dr's in her practice are also capable and professional. Dr. Fisher actually took the time to create a tumor map for my dog (he is an older gentleman) and even when he had an aural hematoma, they did NOT pressure me into having a surgery. They explained everything and allowed me to make a decision that was best for him. They presented all options in black and white and gave me print outs of all options and exactly how much each would cost.

I would absolutely whole heartedly recommend this practice. They are honest and they actually care!

5
★★★★★

5 Corners Animal Hospital is the only place I will take my animals to. I live in Rochester now, and I am willing to take the drive out to Orchard Park. Why? Because they are that good. I trust them.

I first found Dr. Roberts when I was looking for a vet for my turtles. It is not easy to find a veterinary practice with a specialty in exotics. She handles turtles, reptiles and fish. (Yes I have taken a sick fish to her) She has been a true life saver. Literally. I take in a lot of turtles (and a lot of them were sick) and she has treated them for everything from shell rot to parasites to ear abcesses and performed emergency surgery on one of my turtles and saved his life. She has demonstrated such compassion and knowledge of these creatures. I would never trust their care to anyone else. I take my lizards to her as well.

I take my dog there also, and although he is generally not seen by Dr. Roberts, the other Dr's in her practice are also capable and professional. Dr. Fisher actually took the time to create a tumor map for my dog (he is an older gentleman) and even when he had an aural hematoma, they did NOT pressure me into having a surgery. They explained everything and allowed me to make a decision that was best for him. They presented all options in black and white and gave me print outs of all options and exactly how much each would cost.

I would absolutely whole heartedly recommend this practice. They are honest and they actually care!

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I find you get what you look for. Helen Roberts has been my vet of choice for twenty years. Although her last practice is much closer to my home I chose to follow her to her new practice in Orchard Park. The vets who work with her are also extremely talented, caring professionals. The staff, from the vet techs to the office manager, has always been informed, caring and dedicated. Absolutely bring your pets here!! I only wish they had boarding facilities, because I am definitely comfortable leaving my babies with them. By the way, I currently have three dogs and two cats whom I have raised from pups and kits and all are now over 11 years and are in good health- thanks to the staff at 5 Corners. I can't say enough good things about them.

5
★★★★★

I find you get what you look for. Helen Roberts has been my vet of choice for twenty years. Although her last practice is much closer to my home I chose to follow her to her new practice in Orchard Park. The vets who work with her are also extremely talented, caring professionals. The staff, from the vet techs to the office manager, has always been informed, caring and dedicated. Absolutely bring your pets here!! I only wish they had boarding facilities, because I am definitely comfortable leaving my babies with them. By the way, I currently have three dogs and two cats whom I have raised from pups and kits and all are now over 11 years and are in good health- thanks to the staff at 5 Corners. I can't say enough good things about them.

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I, too, am sorry that Chris's experience was not what he expected. Unfortunately, we all have bad experiences at one time or another during our lives. It's best that he found someone else he's comfortable taking his pet to for care.

I have been taking my pets to 5 Corners since they opened, and to Dr. Roberts prior to that when she was at Community Pet Hospital, for a total of 13 years. My pets have been cared for by everyone at 5 Corners at one time or another. The techs have been bitten, scratched and attacked by one of my cats, and remained professional, sensitive, and compassionate. All of the doctors have dealt with strokes, raccoon bites, failed kidneys, old age, an adopted pet with a miriad of health issues, as well as wellness examinations. All this in just one family.

I had my 13 year old cat euthanized this morning with Dr. Paddy. Even with a full schedule, they made room for this emergency. I was treated as a partner in the decision making, with respect and sensitivity. I believe Dr. Paddy would have treated her own pet as mine was this morning.

Are vet bills high? You better believe it! Name one service where the prices have gone down. Can I afford it? Not really, but it's a commitment I've made having pets. That's life. All I can add is if you don't want to give your pet the best of care . . . don't get one.

Nancy Buck

5
★★★★★

I, too, am sorry that Chris's experience was not what he expected. Unfortunately, we all have bad experiences at one time or another during our lives. It's best that he found someone else he's comfortable taking his pet to for care.

I have been taking my pets to 5 Corners since they opened, and to Dr. Roberts prior to that when she was at Community Pet Hospital, for a total of 13 years. My pets have been cared for by everyone at 5 Corners at one time or another. The techs have been bitten, scratched and attacked by one of my cats, and remained professional, sensitive, and compassionate. All of the doctors have dealt with strokes, raccoon bites, failed kidneys, old age, an adopted pet with a miriad of health issues, as well as wellness examinations. All this in just one family.

I had my 13 year old cat euthanized this morning with Dr. Paddy. Even with a full schedule, they made room for this emergency. I was treated as a partner in the decision making, with respect and sensitivity. I believe Dr. Paddy would have treated her own pet as mine was this morning.

Are vet bills high? You better believe it! Name one service where the prices have gone down. Can I afford it? Not really, but it's a commitment I've made having pets. That's life. All I can add is if you don't want to give your pet the best of care . . . don't get one.

Nancy Buck

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I had to write a review for our vet - 5 Corners Animal Hospital after reading the previous reviews. I am so sorry that Chris G. had such a terrible experience with his dog Marley but you need to know that that is not the typical experience.
We have two dogs and two cats and they all go to 5 Corners. We've worked with all 3 of the vets in the practice and they have all been wonderful. They vet techs and the admin people there are so friendly - they know us and our pets by name - and they welcome our phone calls and visits.
We adopted both our dogs - and adopted dogs sometimes come with health issues. Our newest dog had stage 2 heartworm - the treatment is pretty invasive. I feel that the vets at 5 Corners really took the time to explain possible treatments, alternatives, and recovery expectations. It involved 3 day-long hospital visits for Bella - when we went to pick her up she was behind the reception desk rather than in a cage in the back. Bella has recovered completely.
Our other dog, Molly, had a tumor on her eye that was starting to grow underneath her eyelid. The vets at 5 corners said that they could perform the surgery but because of the location they felt that the experts at Animal Eye Care could do a better job. We went with Animal Eye Care and they did a beautiful job on Molly's eye. I appreciated that 5 corners will refer our business in the best interests of the animal.
These are just two examples of the wonderful service we have received from 5 Corners. We too are not of the financial means to cover unexpected vet costs and they have worked with us at 5 Corners when it comes to financial issues.
Again - I am sorry that Chris had these issues but I have a few comments on his post: Of course you will meet the other vets - they cannot work 16 hour days... that is why they are in a practice so they can offer their customers longer hours to fit OUR schedules. Why would you expect the vet to be there every time you went in?
I agree that they should have phoned you when your check bounced - but I would think that if you made these arrangements then you would ENSURE you had the funds in your account to cover those agreed to arrangements. I'm sure they have been burned on arrangements such as these before - they are not required to float financing for you to heal your animal.
Also - the law is a little different when it comes to animal medical practice vs. human medical practice. Your doctor won't let your girlfriend sign for a procedure on your father because he/she is protecting HIS *ss - not yours. What would you think if your girlfriend brought in your dog for an emergency treatment and they refused to perform it because you weren't available to approve the procedure? Think about it.
The bottom line is that I hope Chris found a vet he is more comfortable with... but the vets at 5 corners are not hacks - you can take your animals to this wonderful facility... I can say that because we trust them completely.

5
★★★★★

I had to write a review for our vet - 5 Corners Animal Hospital after reading the previous reviews. I am so sorry that Chris G. had such a terrible experience with his dog Marley but you need to know that that is not the typical experience.
We have two dogs and two cats and they all go to 5 Corners. We've worked with all 3 of the vets in the practice and they have all been wonderful. They vet techs and the admin people there are so friendly - they know us and our pets by name - and they welcome our phone calls and visits.
We adopted both our dogs - and adopted dogs sometimes come with health issues. Our newest dog had stage 2 heartworm - the treatment is pretty invasive. I feel that the vets at 5 Corners really took the time to explain possible treatments, alternatives, and recovery expectations. It involved 3 day-long hospital visits for Bella - when we went to pick her up she was behind the reception desk rather than in a cage in the back. Bella has recovered completely.
Our other dog, Molly, had a tumor on her eye that was starting to grow underneath her eyelid. The vets at 5 corners said that they could perform the surgery but because of the location they felt that the experts at Animal Eye Care could do a better job. We went with Animal Eye Care and they did a beautiful job on Molly's eye. I appreciated that 5 corners will refer our business in the best interests of the animal.
These are just two examples of the wonderful service we have received from 5 Corners. We too are not of the financial means to cover unexpected vet costs and they have worked with us at 5 Corners when it comes to financial issues.
Again - I am sorry that Chris had these issues but I have a few comments on his post: Of course you will meet the other vets - they cannot work 16 hour days... that is why they are in a practice so they can offer their customers longer hours to fit OUR schedules. Why would you expect the vet to be there every time you went in?
I agree that they should have phoned you when your check bounced - but I would think that if you made these arrangements then you would ENSURE you had the funds in your account to cover those agreed to arrangements. I'm sure they have been burned on arrangements such as these before - they are not required to float financing for you to heal your animal.
Also - the law is a little different when it comes to animal medical practice vs. human medical practice. Your doctor won't let your girlfriend sign for a procedure on your father because he/she is protecting HIS *ss - not yours. What would you think if your girlfriend brought in your dog for an emergency treatment and they refused to perform it because you weren't available to approve the procedure? Think about it.
The bottom line is that I hope Chris found a vet he is more comfortable with... but the vets at 5 corners are not hacks - you can take your animals to this wonderful facility... I can say that because we trust them completely.

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I brought my 7 year old black lab named Marley here for a second opinion about a lump on his ear (about 7 mm in size). I was told he needed an operation to remove it even though it was not cancerous, and no longer growing. I was urged to have him neutered and to have his teeth cleaned during the surgery. I was told that when the lump was removed from his ear that he would have a slight defect in his ear. I had this all done about a week later. We brought him home and I was told to return in a week to have him re-bandaged. Everything seemed okay at this point.

When we brought him in we were greeted by a different vet than the one who had done the surgery. She removed his bandage, looked at his wound, and told us that he need not be re-bandaged even though there were small amounts of blood still coming from the wound. We took him home with no bandage. A few days later the wound began bleeding profusely. We called the vet and told them and they said to bring him in the next day. So i went and bought some bandages to try to stop the bleeding for the night. Marley would not leave the bandage on madly shaking his head every time we would put it on. I had blood everywhere in my house from him shaking. My fiance and I had to sleep in shifts in order to make sure he kept the bandage in place.

The next day we brought him into the vet again. Again we were greeted by a different vet than the 2 we had previously seen. She bandaged him, gave us some antibiotics to fight an infection he developed in his inner ear, sent us home and told us to come back again the following week. When we returned they removed his bandage and again sent us home telling us to clean the wound twice a day and keep neosporin on it.

Everything seemed fine until a couple of weeks later when a hole began forming where they had done the surgery. As the hole increased in size it began bleeding again though not nearly as bad as the first time. We kept cleaning and reapplying neosporin as directed. For three days he would bleed slightly every time he shook his head. Finally we made another appointment to address the new bleeding. I could not attend this appointment because I worked until 4:30 am the previous night. I awoke to my fiance crying as she returned from the vet. I asked her what was wrong, and she told me that they told her she had to leave Marley there so they could cauterize and stitch his wound at a cost of $550 to us. I immediately called the vet to find out why it was treated as such an emergency now when the bleeding was so minimal compared to the first time he bled, and to tell them there was no way i could afford $550 on top of what i had already scraped up for the surgery. All I got for an answer was that they would have someone else call me later.

When they called us later we made an agreement with them to pay in 3 increments. I wrote 3 checks and was told they would be taken out each Friday for 3 weeks. The first check I wrote bounced because my car insurance was automatically withdrawn on the same day and I had no way to replace the money in time for the check to clear. When that check was returned to them they went straight to my bank and cashed all three leaving us broke for an entire week. A simple phone call would have sufficed to let us know they were going to do this. In hindsight I should have canceled the checks and made them take me to court for it because they should never have let my fiance sign an OK for work performed on MY dog. Her name has never been associated with my account for Marley at either vet that I visited. I simply sent her there with him because I thought they would just bandage it and send him home again as they had done the 2 times previous. On the bill under where my fiance signed her name MY name was printed not hers. If I sent my father to the hospital with her would they let her sign for him to be anesthetized and stitched? I feel used and cheated by these hacks that call themselves vets. I believe I have a case for small claims court against them.

DO NOT ENTRUST YOUR PETS WELL BEING TO THIS VET!!!

1
★☆☆☆☆

I brought my 7 year old black lab named Marley here for a second opinion about a lump on his ear (about 7 mm in size). I was told he needed an operation to remove it even though it was not cancerous, and no longer growing. I was urged to have him neutered and to have his teeth cleaned during the surgery. I was told that when the lump was removed from his ear that he would have a slight defect in his ear. I had this all done about a week later. We brought him home and I was told to return in a week to have him re-bandaged. Everything seemed okay at this point.

When we brought him in we were greeted by a different vet than the one who had done the surgery. She removed his bandage, looked at his wound, and told us that he need not be re-bandaged even though there were small amounts of blood still coming from the wound. We took him home with no bandage. A few days later the wound began bleeding profusely. We called the vet and told them and they said to bring him in the next day. So i went and bought some bandages to try to stop the bleeding for the night. Marley would not leave the bandage on madly shaking his head every time we would put it on. I had blood everywhere in my house from him shaking. My fiance and I had to sleep in shifts in order to make sure he kept the bandage in place.

The next day we brought him into the vet again. Again we were greeted by a different vet than the 2 we had previously seen. She bandaged him, gave us some antibiotics to fight an infection he developed in his inner ear, sent us home and told us to come back again the following week. When we returned they removed his bandage and again sent us home telling us to clean the wound twice a day and keep neosporin on it.

Everything seemed fine until a couple of weeks later when a hole began forming where they had done the surgery. As the hole increased in size it began bleeding again though not nearly as bad as the first time. We kept cleaning and reapplying neosporin as directed. For three days he would bleed slightly every time he shook his head. Finally we made another appointment to address the new bleeding. I could not attend this appointment because I worked until 4:30 am the previous night. I awoke to my fiance crying as she returned from the vet. I asked her what was wrong, and she told me that they told her she had to leave Marley there so they could cauterize and stitch his wound at a cost of $550 to us. I immediately called the vet to find out why it was treated as such an emergency now when the bleeding was so minimal compared to the first time he bled, and to tell them there was no way i could afford $550 on top of what i had already scraped up for the surgery. All I got for an answer was that they would have someone else call me later.

When they called us later we made an agreement with them to pay in 3 increments. I wrote 3 checks and was told they would be taken out each Friday for 3 weeks. The first check I wrote bounced because my car insurance was automatically withdrawn on the same day and I had no way to replace the money in time for the check to clear. When that check was returned to them they went straight to my bank and cashed all three leaving us broke for an entire week. A simple phone call would have sufficed to let us know they were going to do this. In hindsight I should have canceled the checks and made them take me to court for it because they should never have let my fiance sign an OK for work performed on MY dog. Her name has never been associated with my account for Marley at either vet that I visited. I simply sent her there with him because I thought they would just bandage it and send him home again as they had done the 2 times previous. On the bill under where my fiance signed her name MY name was printed not hers. If I sent my father to the hospital with her would they let her sign for him to be anesthetized and stitched? I feel used and cheated by these hacks that call themselves vets. I believe I have a case for small claims court against them.

DO NOT ENTRUST YOUR PETS WELL BEING TO THIS VET!!!

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Caring and friendly doctors, vet techs and staff. Reasonable cost. Personalized service. Your pet will be well taken care of at this state of the art animal hospital. I have 2 dogs and I wouldn't go anywhere else!

5
★★★★★

Caring and friendly doctors, vet techs and staff. Reasonable cost. Personalized service. Your pet will be well taken care of at this state of the art animal hospital. I have 2 dogs and I wouldn't go anywhere else!

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