Best Buy

★☆☆☆☆
  • 1100 N Galleria Dr

    Middletown, NY 10941

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  • 845-692-7553

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M-Sa 10am-9pm, Su 11am-8pm

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    .

    Absolutely horrible Geek Squad. Bought a hp laptop with an extended warranty. I have had it back at best buy in Middletown, NY 3 times and it's still not fixed. They replaced hard drive, mother board and cpu and it still does the same thing. Manager said sometimes they put in bad parts. Not anything I wanted to hear. They have no idea what they are doing. I will never buy anything from Best Buy again. EXTREMELY DISAPPOINTED.

    1
    ★☆☆☆☆

    Absolutely horrible Geek Squad. Bought a hp laptop with an extended warranty. I have had it back at best buy in Middletown, NY 3 times and it's still not fixed. They replaced hard drive, mother board and cpu and it still does the same thing. Manager said sometimes they put in bad parts. Not anything I wanted to hear. They have no idea what they are doing. I will never buy anything from Best Buy again. EXTREMELY DISAPPOINTED.

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    .

    I purcahsed a brand new dell (my first dell ever and remember the commercial, hey dude you are getting a dell). at 1200 dollars and a three hundred dollar service plan i felt proteted and looked forward to using my new computer which was my first in seven years. I got the computer home and immediately had issues with the video card. Took it back to best buy as they tested it there. Two days later they said they were still running tests. Being somewhat computer savvy i know diagnostic dont take two days. They replaced the video card after my numerous visits in demanding a new one be installed because thats what they said was wrong with it. several months later same problem started again. took it to geek squad and they sent it to geek squad city. they called two weeks later as i picked it up. they repalced the mother board. got the computer home, pushed the on button, NOTHING!!! took it back they send it to geek squad city. ONE MONTH LATER they call me up and I am not happy. They tell me the mother board was replaced and the power supply. They part was not available so thats why it took a month, like thats my problem. Now the computer runs for fifteen minutes and the video goes out. took it back to geek squad city this being the fourth time. they have to send it to geek squad city to have it diagnosed. IF they qualify it for a lemon i can get a new computer off the floor that is comparable in features, not price. Not happy with geek squad city their extra protection plan is terrible. the agents walk around in their black ties and white shirts and cant do anything for your computer but send it to geek squad city. does seem like anyone is interested in making it right. dont buy a plan from them their service is terrible and slow. guess a manufacturers warranty is only good for a year though. no happy with them at all.

    1
    ★☆☆☆☆

    I purcahsed a brand new dell (my first dell ever and remember the commercial, hey dude you are getting a dell). at 1200 dollars and a three hundred dollar service plan i felt proteted and looked forward to using my new computer which was my first in seven years. I got the computer home and immediately had issues with the video card. Took it back to best buy as they tested it there. Two days later they said they were still running tests. Being somewhat computer savvy i know diagnostic dont take two days. They replaced the video card after my numerous visits in demanding a new one be installed because thats what they said was wrong with it. several months later same problem started again. took it to geek squad and they sent it to geek squad city. they called two weeks later as i picked it up. they repalced the mother board. got the computer home, pushed the on button, NOTHING!!! took it back they send it to geek squad city. ONE MONTH LATER they call me up and I am not happy. They tell me the mother board was replaced and the power supply. They part was not available so thats why it took a month, like thats my problem. Now the computer runs for fifteen minutes and the video goes out. took it back to geek squad city this being the fourth time. they have to send it to geek squad city to have it diagnosed. IF they qualify it for a lemon i can get a new computer off the floor that is comparable in features, not price. Not happy with geek squad city their extra protection plan is terrible. the agents walk around in their black ties and white shirts and cant do anything for your computer but send it to geek squad city. does seem like anyone is interested in making it right. dont buy a plan from them their service is terrible and slow. guess a manufacturers warranty is only good for a year though. no happy with them at all.

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    .

    Be careful when considering the Best Buy extended warranty. I purchased a H-P computer in February 09 to replace my Dell which had crashed. I bought the extended warranty because of my experience with the Dell. The new H-P computer clicked about 5 times (twice) when booting up. I thought that must be the H-P way, never having had one. The computer started getting slower, took longer to boot up and spent most of its time with the "BUSY" icon when I would change a program . It would stay busy for 5-8 minutes just going to "MY COMPUTER". The only thing I could do without waiting was use email and Internet Explorer. I called the Geek Squad HELP agents and one agent worked with with me on the phone. He had me backup my files, & restore Windows to see if that would work. Didn't! I took the tower into BB in Middletown on 10/16/09 and they replaced the hard drive with a different brand & larger HD and reinstalled Windows. I picked up the computer on 10/20. It still did not work right-still clicked when booting & had the constant "busy" icon. It was still taking 15-20 minutes to boot up. I even took pictures of the screen to show them that it took a long time to even load "MY COMPUTER". I figured I would have to live with it this way figuring that they had done what they could do. After total frustration, I returned the tower to them on 12/10. They tested it again in store and reseated the memory modules. They said that it might be the mother board since it was freezing on the mother board window on boot up. They sent it out to their repair center because they don't do that type of repair instore. They called me to pick it up after 18 days-12/28/2009. At the store I asked the agent what they did to fix it and he said nothing! It didn't have any viruses, etc. and it passed all the tests and booted up OK 3 of 3 times BUT THEY DID HEAR A "clicking and lickley" sound coming from the hard drive. They did NOT replace or fix the hard drive because it was NOT the original! Remember what they did on 10/16/09? Yes, the Geek Squad replaced the hard drive! The instore agent said I could leave it and he would check it out and fix the hard drive or I could take it home. He also said that they have had a lot of repair problems with this particular H-P model. He also mention that perhaps someone at the repair center, who did not know what he was doing, must have tested the computer. I left it! I was "robo" called on December 29th and told that the tower was ready. I went to the store on the 30th and waited on line eventually giving up and leaving the store because of the length of the line. I called the store the next day and spoke to an agent before going in and waiting on line again. I asked what they did to fix the computer this time (I was amazed that I actually got to speak to an agent on the phone) The agent told me that it had passed all the tests and they did not hear the hard drive "clicking" and lickley " sound that the repair center had heard. I was told to come pick it up within 5 business days. If I don't pick it up within 30 days it will be "disposed". I think these agents are actually trying their best but it certainly is not enough when you pay $700 for a computer tower and another $130 for a protection plan. By the way I talked with a Hewlett Packard agent and was told that if I had contacted them they would have expedited a mailing box to me and I could have sent it back to them in October. I would have had it back within days. So if you want to visit your computer every few weeks, buy the protection plan and take it to Best Buy Geek Squad in Middletown.?

    1
    ★☆☆☆☆

    Be careful when considering the Best Buy extended warranty. I purchased a H-P computer in February 09 to replace my Dell which had crashed. I bought the extended warranty because of my experience with the Dell. The new H-P computer clicked about 5 times (twice) when booting up. I thought that must be the H-P way, never having had one. The computer started getting slower, took longer to boot up and spent most of its time with the "BUSY" icon when I would change a program . It would stay busy for 5-8 minutes just going to "MY COMPUTER". The only thing I could do without waiting was use email and Internet Explorer. I called the Geek Squad HELP agents and one agent worked with with me on the phone. He had me backup my files, & restore Windows to see if that would work. Didn't! I took the tower into BB in Middletown on 10/16/09 and they replaced the hard drive with a different brand & larger HD and reinstalled Windows. I picked up the computer on 10/20. It still did not work right-still clicked when booting & had the constant "busy" icon. It was still taking 15-20 minutes to boot up. I even took pictures of the screen to show them that it took a long time to even load "MY COMPUTER". I figured I would have to live with it this way figuring that they had done what they could do. After total frustration, I returned the tower to them on 12/10. They tested it again in store and reseated the memory modules. They said that it might be the mother board since it was freezing on the mother board window on boot up. They sent it out to their repair center because they don't do that type of repair instore. They called me to pick it up after 18 days-12/28/2009. At the store I asked the agent what they did to fix it and he said nothing! It didn't have any viruses, etc. and it passed all the tests and booted up OK 3 of 3 times BUT THEY DID HEAR A "clicking and lickley" sound coming from the hard drive. They did NOT replace or fix the hard drive because it was NOT the original! Remember what they did on 10/16/09? Yes, the Geek Squad replaced the hard drive! The instore agent said I could leave it and he would check it out and fix the hard drive or I could take it home. He also said that they have had a lot of repair problems with this particular H-P model. He also mention that perhaps someone at the repair center, who did not know what he was doing, must have tested the computer. I left it! I was "robo" called on December 29th and told that the tower was ready. I went to the store on the 30th and waited on line eventually giving up and leaving the store because of the length of the line. I called the store the next day and spoke to an agent before going in and waiting on line again. I asked what they did to fix the computer this time (I was amazed that I actually got to speak to an agent on the phone) The agent told me that it had passed all the tests and they did not hear the hard drive "clicking" and lickley " sound that the repair center had heard. I was told to come pick it up within 5 business days. If I don't pick it up within 30 days it will be "disposed". I think these agents are actually trying their best but it certainly is not enough when you pay $700 for a computer tower and another $130 for a protection plan. By the way I talked with a Hewlett Packard agent and was told that if I had contacted them they would have expedited a mailing box to me and I could have sent it back to them in October. I would have had it back within days. So if you want to visit your computer every few weeks, buy the protection plan and take it to Best Buy Geek Squad in Middletown.?

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    .

    We decided to buy three new appliances from Best Buy, and found what we wanted on their website. We decided to go to the store to purchase the products so we??d have an actual person to deal with. HA! We met with one salesman who couldn??t be bothered to place an order for the products that they don??t have in the store. He actually was going to let us leave minus $4000 in sales. Another salesman caught us on the way out and was willing to process our order. The prices were good, the items were in stock, and they matched the free shipping offer online. We got our delivery date for three weeks later and went on our way.

    A couple of days before our delivery date, they called to inform us that our refrigerator was not in stock, so we decided to wait another three weeks to have everything delivered at once. Two days before the rescheduled delivery date, they call to tell us the fridge is still not in stock, please call back to schedule delivery for that item. I called them back to ask what the problem was. I got transferred to a line that rang with no answer. Called again and got put on hold for seven minutes. Called again, got a guy willing to research it; was put on hold for 12 minutes straight, for a total call time of 25 minutes. Called back AGAIN and was told that my last call somehow got lost in their system. I told them that they can call me back to tell me what??s going on with my fridge, and if I don??t hear back from anyone they can cancel my Saturday delivery for the rest of the appliances. ??Saturday? No, the appliances are on their way to your house today,? he says to me. Well that??s interesting because we booked Saturday the 18th since no one is home during the week. So he calls the truck driver to tell them to skip us and come back tomorrow. Fine. I hang up with them and shortly later they call back. Our refrigerator had been discontinued. They were going to give us another delivery date for a discontinued item! They offered us the current model at the same price with no extra shipping cost. How generous, not having to pay for shipping when we were never supposed to and this was all their error. They said they??d call back to schedule a delivery date. Since I still had not heard back from them by Thursday of the following week I called them. It took fifteen minutes to find out they had scheduled us for ANOTHER week day three weeks away, without even consulting us! I rescheduled the date with them for one that I will be home for. And to top it off, the woman I was speaking with actually said to me, ??Which item do you want delivered? I see that you already got the range and dishwasher.? Ummm? well, let??s see, two of the three items have been delivered, so I??m going to say I want the one that hasn??t been.
    Ordering from this Best Buy has been an exercise in frustration. They are inept, and while it??s nice to have a no-pressure approach since the salespeople don??t work on commission, I believe as a result they just don??t care. I am really hoping that this time they are actually going to deliver my refrigerator on the day that we have scheduled.

    1
    ★☆☆☆☆

    We decided to buy three new appliances from Best Buy, and found what we wanted on their website. We decided to go to the store to purchase the products so we??d have an actual person to deal with. HA! We met with one salesman who couldn??t be bothered to place an order for the products that they don??t have in the store. He actually was going to let us leave minus $4000 in sales. Another salesman caught us on the way out and was willing to process our order. The prices were good, the items were in stock, and they matched the free shipping offer online. We got our delivery date for three weeks later and went on our way.

    A couple of days before our delivery date, they called to inform us that our refrigerator was not in stock, so we decided to wait another three weeks to have everything delivered at once. Two days before the rescheduled delivery date, they call to tell us the fridge is still not in stock, please call back to schedule delivery for that item. I called them back to ask what the problem was. I got transferred to a line that rang with no answer. Called again and got put on hold for seven minutes. Called again, got a guy willing to research it; was put on hold for 12 minutes straight, for a total call time of 25 minutes. Called back AGAIN and was told that my last call somehow got lost in their system. I told them that they can call me back to tell me what??s going on with my fridge, and if I don??t hear back from anyone they can cancel my Saturday delivery for the rest of the appliances. ??Saturday? No, the appliances are on their way to your house today,? he says to me. Well that??s interesting because we booked Saturday the 18th since no one is home during the week. So he calls the truck driver to tell them to skip us and come back tomorrow. Fine. I hang up with them and shortly later they call back. Our refrigerator had been discontinued. They were going to give us another delivery date for a discontinued item! They offered us the current model at the same price with no extra shipping cost. How generous, not having to pay for shipping when we were never supposed to and this was all their error. They said they??d call back to schedule a delivery date. Since I still had not heard back from them by Thursday of the following week I called them. It took fifteen minutes to find out they had scheduled us for ANOTHER week day three weeks away, without even consulting us! I rescheduled the date with them for one that I will be home for. And to top it off, the woman I was speaking with actually said to me, ??Which item do you want delivered? I see that you already got the range and dishwasher.? Ummm? well, let??s see, two of the three items have been delivered, so I??m going to say I want the one that hasn??t been.
    Ordering from this Best Buy has been an exercise in frustration. They are inept, and while it??s nice to have a no-pressure approach since the salespeople don??t work on commission, I believe as a result they just don??t care. I am really hoping that this time they are actually going to deliver my refrigerator on the day that we have scheduled.

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    .

    Best Buy is the first store I have seen where ALL the staff is rude and unwilling to help. I actually asked the "greeter" for a manager after 25 minutes of being pushed from one person to the next. (I had an appointment to have an XM radio installed.) The "greeter" did not say a word, he kept talking to the other staff person. Then he just pointed behind me. When I turned around, the manager was walking up. He was very nice and helped me check my car in. One hour later the installer called me to ask where the part I was buying from them was. When I told him the part was included in the price I was quoted he just said they didn't have the part in stock! Unless your getting a great price, and don't need help. I would not waste my time.

    1
    ★☆☆☆☆

    Best Buy is the first store I have seen where ALL the staff is rude and unwilling to help. I actually asked the "greeter" for a manager after 25 minutes of being pushed from one person to the next. (I had an appointment to have an XM radio installed.) The "greeter" did not say a word, he kept talking to the other staff person. Then he just pointed behind me. When I turned around, the manager was walking up. He was very nice and helped me check my car in. One hour later the installer called me to ask where the part I was buying from them was. When I told him the part was included in the price I was quoted he just said they didn't have the part in stock! Unless your getting a great price, and don't need help. I would not waste my time.

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    .

    I recently went into this Best Buy on a Saturday. While the store was packed, the sales floor staff stood around. Literally.

    I walked up to someone in search for an item I couldn't find that was in that week's flyer and he just shrugged his shoulder's and said "it's most likely on an end cap." And that was the extent of help I got from him. Not professional at all.

    1
    ★☆☆☆☆

    I recently went into this Best Buy on a Saturday. While the store was packed, the sales floor staff stood around. Literally.

    I walked up to someone in search for an item I couldn't find that was in that week's flyer and he just shrugged his shoulder's and said "it's most likely on an end cap." And that was the extent of help I got from him. Not professional at all.

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    .

    Big new store filled with all the newest electronics computers music appliances audio software. Too bad that the floor staff doesn't want to help the customers.

    2
    ★★☆☆☆

    Big new store filled with all the newest electronics computers music appliances audio software. Too bad that the floor staff doesn't want to help the customers.

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