Royal Pools & Spas

We were going to buy a Royal Pool and signed a contract and gave a $5000 deposit to the salesman. I then started thinking about it and looked up similar pools on the Internet to find that we were paying about 33 % more than with anyone else.We sent in the cancellation the same day well within the 3 day cancellation period. The owner of Royal Pools called and was so incredibly rude I yelled a few choice words into the phone and hung up. The next day I got a really ugly message on my answering machine.Then, to add insult to injury, they tried to cash the deposit check after we had put a stop payment on it. My bank advised me that a stop payment is only good for 6 months. I had to open a new account with a different account number to protect my money!I caution anyone about doing business with Royal PoolsKenMidlothian TX

The staff at this location could not have been more helpful. The store was neat, clean and very well staffed, even towards the end of the season. Although we did not purchase a pool this year, I would return here in the future.