Bw's Barbecue Ltd.

★★★☆☆
  • 5007 Lake Ave

    Buffalo, NY 14219

    Map & Directions
  • 716-824-7455

About Bw's Barbecue Ltd.

Hours
Tue-Sun 11:30am-9pm

Food

Food
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3.0 12
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.

i absolutly love bw's food and there staff i have been going there for like 5 or 6 years now and have never had a problem. Keep up the great work guys

5
★★★★★

i absolutly love bw's food and there staff i have been going there for like 5 or 6 years now and have never had a problem. Keep up the great work guys

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I have to express my absolute displeasure with BWs restaurant. My 5 yr-old grandson and I went for chicken after the movies Sat 11/20/10 @ about 4 pm. I will be honest as possible..... Rolls were stale, chicken undercooked, potatoes cold, macaroni al al al dente. Grandson would not eat second bite. Gravy coagulated and coffee OLD! To be fair, the cornbread muffins were good and the server, though seemingly new, was very polite and at loss for many answers or resolutions to my problems. I have been here many times and this is a first.
I thought i would treat the little guy to a big boy restaurant but never here again. Thank you..
If you would like to talk to me further or feel you, in any way, would be moved to compensate me, please email me with a name and I will call. I certainly hope this helps you fix problems.

1
★☆☆☆☆

I have to express my absolute displeasure with BWs restaurant. My 5 yr-old grandson and I went for chicken after the movies Sat 11/20/10 @ about 4 pm. I will be honest as possible..... Rolls were stale, chicken undercooked, potatoes cold, macaroni al al al dente. Grandson would not eat second bite. Gravy coagulated and coffee OLD! To be fair, the cornbread muffins were good and the server, though seemingly new, was very polite and at loss for many answers or resolutions to my problems. I have been here many times and this is a first.
I thought i would treat the little guy to a big boy restaurant but never here again. Thank you..
If you would like to talk to me further or feel you, in any way, would be moved to compensate me, please email me with a name and I will call. I certainly hope this helps you fix problems.

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.

I love BW's. I've never eaten at the restaurant itself, but the catering is excellent! Had them for my daughter's graduation in June 2010. Food very reasonably priced. They delivered promptly, and everything was very hot. Spoke with the manager on the phone a couple of times, and he didn't even require my deposit until a week before the event. I would recommend them in a heartbeat.

5
★★★★★

I love BW's. I've never eaten at the restaurant itself, but the catering is excellent! Had them for my daughter's graduation in June 2010. Food very reasonably priced. They delivered promptly, and everything was very hot. Spoke with the manager on the phone a couple of times, and he didn't even require my deposit until a week before the event. I would recommend them in a heartbeat.

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Do not use the catering business at BW's!!!! The catering manager himself was extremely rude when I called him. You can get chicken at a lot of places in the Buffalo area and you need to be polite as well as just a restaurant/catering business to stay in business in this economy and BW's was very disappointing. We used them for a family party and they did not do what they say they were going to. They went back on their word without apology or explantion. It was a very bad experience for us. Take your business somewhere else!!!

1
★☆☆☆☆

Do not use the catering business at BW's!!!! The catering manager himself was extremely rude when I called him. You can get chicken at a lot of places in the Buffalo area and you need to be polite as well as just a restaurant/catering business to stay in business in this economy and BW's was very disappointing. We used them for a family party and they did not do what they say they were going to. They went back on their word without apology or explantion. It was a very bad experience for us. Take your business somewhere else!!!

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BWs is a restaurant/catering business in Hamburg, NY that specializes in BBQ chicken. I recently had them cater my father's retirement party for 80+ people. Although the food was great, I had a major issue with the managerial staff after the event.

Prior to the party I called to ask if I could use a couple of coupons I had gotten from the Buffalo Clipper. I was told this was not a problem and to give the coupons to the delivery person on the day of the party (and that my bill would be adjusted after the fact, since I paid ahead of time by credit card). Unfortunately the coupons were forgotten in the shuffle of throwing a large party. I explained this to the very kind delivery man, who told me to bring the coupons in to the restaurant the following week and ask to speak to a manager. As I was out of town, my mom visited the restaurant with the coupons on two occasions, but both times was told no one was available to speak with her. She left the coupons with a member of the waitstaff and was assured she would receive a call the next day. Two days later she called and spoke with Patrick, the catering manager, who told her no coupons would be honored after the fact. When she asked about simply being given a gift card in the amount of the coupons, he replied, "absolutely not."

I then called and spoke with Bruce, the owner. After accusing me of LYING about what the delivery man had told me, he raised his voice to shout, "No coupons accepted after the fact, and NO EXCEPTIONS. What don't you understand about that??" He then proceeded to HANG UP ON ME!!! I would never expect this behavior from an owner of any establishment, let alone a respected local restaurant. For the value, there are a number of other catering companies in Buffalo with MUCH higher levels of customer service.

0
★☆☆☆☆

BWs is a restaurant/catering business in Hamburg, NY that specializes in BBQ chicken. I recently had them cater my father's retirement party for 80+ people. Although the food was great, I had a major issue with the managerial staff after the event.

Prior to the party I called to ask if I could use a couple of coupons I had gotten from the Buffalo Clipper. I was told this was not a problem and to give the coupons to the delivery person on the day of the party (and that my bill would be adjusted after the fact, since I paid ahead of time by credit card). Unfortunately the coupons were forgotten in the shuffle of throwing a large party. I explained this to the very kind delivery man, who told me to bring the coupons in to the restaurant the following week and ask to speak to a manager. As I was out of town, my mom visited the restaurant with the coupons on two occasions, but both times was told no one was available to speak with her. She left the coupons with a member of the waitstaff and was assured she would receive a call the next day. Two days later she called and spoke with Patrick, the catering manager, who told her no coupons would be honored after the fact. When she asked about simply being given a gift card in the amount of the coupons, he replied, "absolutely not."

I then called and spoke with Bruce, the owner. After accusing me of LYING about what the delivery man had told me, he raised his voice to shout, "No coupons accepted after the fact, and NO EXCEPTIONS. What don't you understand about that??" He then proceeded to HANG UP ON ME!!! I would never expect this behavior from an owner of any establishment, let alone a respected local restaurant. For the value, there are a number of other catering companies in Buffalo with MUCH higher levels of customer service.

.

I come to BW's often, and the food is always amazing.The service is always great too, except for this past Friday night. I was waiting at the bar for a table with my husband and some friends, and the bartender, (blonde & extremely thin) seemed to be bothered by taking our order. After she took her sweet time getting us some beers, she didn't pay a bit of attention to us after that. She was too busy flirting with some young man at the other end of the bar. I'm usually not particular about that, we were young once, but it was annoying. I also noticed many of the waitresses getting more annoyed when she kept telling them to get their own drinks. It was a busy night and isn't that what the bartender is there for?? I hate to be critical but I felt bad for the waitresses and I was an unhappy customer. Needless to say, I will be returning to BW's of course, but certainly not the bar if that girl is there.

3
★★★☆☆

I come to BW's often, and the food is always amazing.The service is always great too, except for this past Friday night. I was waiting at the bar for a table with my husband and some friends, and the bartender, (blonde & extremely thin) seemed to be bothered by taking our order. After she took her sweet time getting us some beers, she didn't pay a bit of attention to us after that. She was too busy flirting with some young man at the other end of the bar. I'm usually not particular about that, we were young once, but it was annoying. I also noticed many of the waitresses getting more annoyed when she kept telling them to get their own drinks. It was a busy night and isn't that what the bartender is there for?? I hate to be critical but I felt bad for the waitresses and I was an unhappy customer. Needless to say, I will be returning to BW's of course, but certainly not the bar if that girl is there.

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We have been to BW's a few times for brunch now. We only go because my 7 year old likes the nuggets on the buffet. But now they no longer have them. The food is average. Its not too hot. If you want hot eggs, you have to run to your seat after taking them in hopes they will still be hot after you sit down. I wasnt even aware that they make pancakes special ordered at the buffet until today. Shouldnt there be a sign or something? The mac and cheese looks very dried out every time, so my kids wont eat it. The bacon is good though. They could use some nice bagels, they serve the rinky dink frozen kind. The coffee is not really good at all.The atmosphere is VERY western style. Very casual. I have been to alot of brunches, and i think the price here is very high for the quality of food.

2
★★☆☆☆

We have been to BW's a few times for brunch now. We only go because my 7 year old likes the nuggets on the buffet. But now they no longer have them. The food is average. Its not too hot. If you want hot eggs, you have to run to your seat after taking them in hopes they will still be hot after you sit down. I wasnt even aware that they make pancakes special ordered at the buffet until today. Shouldnt there be a sign or something? The mac and cheese looks very dried out every time, so my kids wont eat it. The bacon is good though. They could use some nice bagels, they serve the rinky dink frozen kind. The coffee is not really good at all.The atmosphere is VERY western style. Very casual. I have been to alot of brunches, and i think the price here is very high for the quality of food.

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.

I don't know what these other people are talking about BWS has a very relaxed and comfortable atmosphere. The service was very good and the waitress' were always there when i needed one. The rack of ribs i got was cooked perfectly with the meat falling off the bone. The only thing that could possibly be wrong is that it could be a little bit brighter.

5
★★★★★

I don't know what these other people are talking about BWS has a very relaxed and comfortable atmosphere. The service was very good and the waitress' were always there when i needed one. The rack of ribs i got was cooked perfectly with the meat falling off the bone. The only thing that could possibly be wrong is that it could be a little bit brighter.

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.

I work across the street from BW's, and a couple of people used to talk about going there regularly. I went there once and got chicken I think I could have made better, a barbecue sauce I didn't really care for, and an atmosphere that wasn't very nice. I mean, sure you don't want to waste money but your customers should at least leave with the impression that it's a nice place to eat. I don't recommend it, but obviously some people like it. You might too.

2
★★☆☆☆

I work across the street from BW's, and a couple of people used to talk about going there regularly. I went there once and got chicken I think I could have made better, a barbecue sauce I didn't really care for, and an atmosphere that wasn't very nice. I mean, sure you don't want to waste money but your customers should at least leave with the impression that it's a nice place to eat. I don't recommend it, but obviously some people like it. You might too.

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.

The food at BW's is good, but the restaurant cuts corners an awful lot. They'll bring you a big plate of messy ribs... how about some napkins, there? No? Gee, thanks for nothin'.

I've had to sneak over to the server stations and grab stuff to use at the table, like napkins.

They don't have paper towels in the bathrooms for some reason, just one of those lousy hot air hair dryer things that blows the bacteria from the air in the room right onto your hands. Thanks a lot for that.

Also, the service there is sub-par. Once you've got your food you often won't see your server again until he or she brings you the check, half an hour after you've finished eating. You'll notice when you're pulling into the parking lot that the servers are standing around the outside of the building hanging out and smoking. That's what they're doing instead of waiting on you inside, apparently.

And here's the kicker that stopped me from dining there altogether: they charge money for BBQ sauce. A tiny plastic dish of BBQ sauce costs fifty cents. WHAT?!

That's right... go to any other restaurant they'll either bring you BBQ sauce for free or they'll even have whole bottles of it on the table, but not at BW's. No, their sauce is so special it costs extra.

PROS: Good food, comfortable dining room
CONS: Poor service, charges extra for BBQ sauce

2
★★☆☆☆

The food at BW's is good, but the restaurant cuts corners an awful lot. They'll bring you a big plate of messy ribs... how about some napkins, there? No? Gee, thanks for nothin'.

I've had to sneak over to the server stations and grab stuff to use at the table, like napkins.

They don't have paper towels in the bathrooms for some reason, just one of those lousy hot air hair dryer things that blows the bacteria from the air in the room right onto your hands. Thanks a lot for that.

Also, the service there is sub-par. Once you've got your food you often won't see your server again until he or she brings you the check, half an hour after you've finished eating. You'll notice when you're pulling into the parking lot that the servers are standing around the outside of the building hanging out and smoking. That's what they're doing instead of waiting on you inside, apparently.

And here's the kicker that stopped me from dining there altogether: they charge money for BBQ sauce. A tiny plastic dish of BBQ sauce costs fifty cents. WHAT?!

That's right... go to any other restaurant they'll either bring you BBQ sauce for free or they'll even have whole bottles of it on the table, but not at BW's. No, their sauce is so special it costs extra.

PROS: Good food, comfortable dining room
CONS: Poor service, charges extra for BBQ sauce

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.

This is a nice place to eat. Great smelling barbaque with great taste. The only thing is they tasted good and the ribs had good sauce but just a bit undercooked because it still had grizzle that hadn't melted.

4
★★★★☆

This is a nice place to eat. Great smelling barbaque with great taste. The only thing is they tasted good and the ribs had good sauce but just a bit undercooked because it still had grizzle that hadn't melted.

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.

The food and staff are both great. It's a wonderful place to take a family!

2
★★★★★

The food and staff are both great. It's a wonderful place to take a family!

 

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