United Dry Cleaners

★★★☆☆
  • 2199 E Henrietta Rd

    Rochester, NY 14623

    Map & Directions
  • 585-334-7010

About United Dry Cleaners

Hours
Sat: 9am-4pm, Mon-Fri: 7am-6:30pm

Personal Services

Personal Services
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2.5 2
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I took in 3 suits and 2 ties at around 1 pm to several cleaners in the area. I needed the clothes back by 10 am the next day for a funeral. United was the only one that could promise me the time I needed them for. Not only were they ready on time, United's courteous staff called me at 8am the next morning and informed me that my clothes were ready and even offered to deliver it to my home at no charge. This is what I call outstanding customer service.

PROS: Excellent service
CONS: None

4
★★★★☆

I took in 3 suits and 2 ties at around 1 pm to several cleaners in the area. I needed the clothes back by 10 am the next day for a funeral. United was the only one that could promise me the time I needed them for. Not only were they ready on time, United's courteous staff called me at 8am the next morning and informed me that my clothes were ready and even offered to deliver it to my home at no charge. This is what I call outstanding customer service.

PROS: Excellent service
CONS: None

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I would not reccommend United for dry cleaning services. I dropped four blouse off to be cleaned. They were ready within a day, which was the only positive thing. When I looked at the blouses the sleeves had not been cleaned or ironed. I asked the owner/manager to reclean or give my money back and he said no, that is clean. He was rude enough to disagree with me in front of other customers. I took my blouses to another cleaners and they were clean in the sleeves (so I know they were not stains).

PROS: none
CONS: rude management

1
★☆☆☆☆

I would not reccommend United for dry cleaning services. I dropped four blouse off to be cleaned. They were ready within a day, which was the only positive thing. When I looked at the blouses the sleeves had not been cleaned or ironed. I asked the owner/manager to reclean or give my money back and he said no, that is clean. He was rude enough to disagree with me in front of other customers. I took my blouses to another cleaners and they were clean in the sleeves (so I know they were not stains).

PROS: none
CONS: rude management

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