Crossfield Heating & Air Conditioning

★★★★☆
  • 44 Donovan Street

    Webster, NY 14580

    Map & Directions
  • 585-872-4420

About Crossfield Heating & Air Conditioning

Categories
  • Air Conditioning Contractors
Details
  • Furnace Repair
  • Boiler Repair
  • Duct Systems
  • Geothermal Heating & Cooling
  • Trane
  • Trane
  • Air Purifiers
Hours
M-F 8am-5pm, Sa-Su 24hr (24 hour emergency service)
Special Offer
We Make your home safe & comfortable
Associations
  • Nate
  • ACCA
  • Trane Comfort specialist's
  • BBB
  • BPI Gold star contractor
  • B.C.B member
Emails
  • Info@Crossfieldheating.com
Year Established
  • 1993
Products
  • HVAC Equipment
  • Trane Dealer
  • Mitsubishi diamond dealers
Specialties
  • Heating & Air conditioning
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa
Brands
  • Trane
  • American standard
  • Goodman
  • Amana
  • Carrier
  • Lennox
  • Rheem
  • Bryant
  • Ruud
  • Westinghouse
  • York
Services
  • Install HVAC
  • Service all makes and models of HVAC equipment
Languages
  • English
  • Spanish

Home Construction & Remodeling

Home Construction & Remodeling
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From the first time I called the office at Crossfield, to the visit made to my home, they responded quickly, and provided me with high quality service like I had been a long time customer. From this point on, I wouldn't even think to use another HVAC company.

5
★★★★★

From the first time I called the office at Crossfield, to the visit made to my home, they responded quickly, and provided me with high quality service like I had been a long time customer. From this point on, I wouldn't even think to use another HVAC company.

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Crossfield Heating and Air Conditioning provides excellent service. They are continually respectful of my home and answer any questions I may have. I definitely recommend them to anyone looking for quality heating and air services.

5
★★★★★

Crossfield Heating and Air Conditioning provides excellent service. They are continually respectful of my home and answer any questions I may have. I definitely recommend them to anyone looking for quality heating and air services.

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Everyone here is devoted to their customers and you can see their passion for what they do through the service that you receive. I couldn't ask for more! During Sandy my power was out and my family was in the cold, they brought over a generator at midnight so that we wouldn't have to be without heat. When my tech arrived he had a smile on his face, I think that says it all.

5
★★★★★

Everyone here is devoted to their customers and you can see their passion for what they do through the service that you receive. I couldn't ask for more! During Sandy my power was out and my family was in the cold, they brought over a generator at midnight so that we wouldn't have to be without heat. When my tech arrived he had a smile on his face, I think that says it all.

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Its interesting that this guy who is "seeking $270" has posted the same review on every site from a different name? Sounds like you're not the honest one buddy. I've worked with Crossfield for years and don't think there's a company more customer oriented. Great service, great people.

5
★★★★★

Its interesting that this guy who is "seeking $270" has posted the same review on every site from a different name? Sounds like you're not the honest one buddy. I've worked with Crossfield for years and don't think there's a company more customer oriented. Great service, great people.

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1 out of 1 people found this review helpful.

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I am seeking $270 from Crossfield Heating and Air Conditioning in Webster, New York, that I paid under false pretenses. I am also writing to complain about Crossfields fraudulent and deceptive business practices, inability to perform work as agreed, and nonexistent customer service.\r\n\r\nOn December 21, 2010, I was informed by my energy contractors, Ken Kalke and Scott Oliver of Crossfield Heating and Air Conditioning, that they would not be starting or completing ~$24,000 worth of energy upgrades to my home. They informed me less than two weeks before the scheduled start. The reason that Kalke gave me for cancelling the contract: unbeknownst to me, he lied to the state regarding the efficiency of my furnace. He told New York state agencies that my furnace was 70% efficient when in fact my furnace is more than 90% efficient. (I was initially told by Crossfield that the reason that they were replacing the furnace was because it did not have enough BTUs for the size of my house.) When a state-funded group, CSG, asked Crossfield to resubmit the work scope for the project, Kalke told me that he decided to drop me as a client. He feared that the state would make a site visit, discover that my furnace was not as stated, and fine or expel Crossfield from the NYSERDA programs.\r\n\r\nI must now seek out another contractor to do the work that Crossfield is unwilling to do. It is pretty lousy business practice for Crossfield to just drop my project less than two weeks before the start date. I should be compensated for the initial energy audit ($270); for lost time (4 months); for the hassle I went through this year to apply twice for NYSERDA funding because Crossfield never contacted me after receiving notification that I was approved for an Assisted Homes Performance with Energy Star grant on April 27, 2010; for the rebate that I will no longer be able to get from RG&E ($355); for the missed tax incentives; for the appliances (dishwasher [$810], refrigerator [$1400], and clothes washer [$500]) that I was required to purchase in order to move this deal forward (the dishwasher was installed on December 18); for the missed rebate for the Trane furnace (at least $100); and for the effort I put into finding contractors, et cetera. It is only because of the dishonesty and incompetence of Crossfield employees that this deal fell through.\r\n\r\nImmediately after learning that my project was cancelled, I asked for a refund of the $270 I paid under false pretenses. My request was rebuffed by Kalke and owner Tim Malone. I am absolutely floored by the fact that Kalke did not return my phone calls, that I had to call Scott Oliver to confirm that Crossfield was not doing the work, and that Kalke took a cavalier and arrogant tone. I think that refunding what essentially became a deposit once we agreed at the end of November to do the work is the least that Crossfield can do in order to maintain some level of good business practice and standard customer service, and honor and responsibility. Why should Crossfield be rewarded money for work that was never started?\r\n

0
★☆☆☆☆

I am seeking $270 from Crossfield Heating and Air Conditioning in Webster, New York, that I paid under false pretenses. I am also writing to complain about Crossfields fraudulent and deceptive business practices, inability to perform work as agreed, and nonexistent customer service.\r\n\r\nOn December 21, 2010, I was informed by my energy contractors, Ken Kalke and Scott Oliver of Crossfield Heating and Air Conditioning, that they would not be starting or completing ~$24,000 worth of energy upgrades to my home. They informed me less than two weeks before the scheduled start. The reason that Kalke gave me for cancelling the contract: unbeknownst to me, he lied to the state regarding the efficiency of my furnace. He told New York state agencies that my furnace was 70% efficient when in fact my furnace is more than 90% efficient. (I was initially told by Crossfield that the reason that they were replacing the furnace was because it did not have enough BTUs for the size of my house.) When a state-funded group, CSG, asked Crossfield to resubmit the work scope for the project, Kalke told me that he decided to drop me as a client. He feared that the state would make a site visit, discover that my furnace was not as stated, and fine or expel Crossfield from the NYSERDA programs.\r\n\r\nI must now seek out another contractor to do the work that Crossfield is unwilling to do. It is pretty lousy business practice for Crossfield to just drop my project less than two weeks before the start date. I should be compensated for the initial energy audit ($270); for lost time (4 months); for the hassle I went through this year to apply twice for NYSERDA funding because Crossfield never contacted me after receiving notification that I was approved for an Assisted Homes Performance with Energy Star grant on April 27, 2010; for the rebate that I will no longer be able to get from RG&E ($355); for the missed tax incentives; for the appliances (dishwasher [$810], refrigerator [$1400], and clothes washer [$500]) that I was required to purchase in order to move this deal forward (the dishwasher was installed on December 18); for the missed rebate for the Trane furnace (at least $100); and for the effort I put into finding contractors, et cetera. It is only because of the dishonesty and incompetence of Crossfield employees that this deal fell through.\r\n\r\nImmediately after learning that my project was cancelled, I asked for a refund of the $270 I paid under false pretenses. My request was rebuffed by Kalke and owner Tim Malone. I am absolutely floored by the fact that Kalke did not return my phone calls, that I had to call Scott Oliver to confirm that Crossfield was not doing the work, and that Kalke took a cavalier and arrogant tone. I think that refunding what essentially became a deposit once we agreed at the end of November to do the work is the least that Crossfield can do in order to maintain some level of good business practice and standard customer service, and honor and responsibility. Why should Crossfield be rewarded money for work that was never started?\r\n

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When I bought my first house the previous owner left the Crossfield sticker on my furnace and I'm so glad he did. They do yearly maintenance on my heating/cooling and they are super knowledgeable and have kept my furnace going for 20 plus years now. When I need a new system I am having them pick what I need and I will have them do all the installation, etc...

5
★★★★★

When I bought my first house the previous owner left the Crossfield sticker on my furnace and I'm so glad he did. They do yearly maintenance on my heating/cooling and they are super knowledgeable and have kept my furnace going for 20 plus years now. When I need a new system I am having them pick what I need and I will have them do all the installation, etc...

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2 out of 2 people found this review helpful.

.

We had central air installed this spring on a new-build home. The furnace installer had totally botched the ducting job, and they including fixing the ductwork to the furnace while they were working on the AC at no extra charge (we got quotes from other companies who would also do this job, but they all charged extra for this). Halfway through the installation job, our entire development suffered a power outage for nearly two hours. Instead of packing up and rescheduling, since they could not use any of their power tools and couldn't even see that well in our basement, they arranged to have a generator brought out from their home office and kept working through the outage, doing what they could without power. Although the generator did arrive but didn't end up working, they stayed for the rest of the day until the job was finished. The installers were both very nice guys and it was no trouble having them in the house all day. They even left the basement cleaner than they'd found it.

5
★★★★★

We had central air installed this spring on a new-build home. The furnace installer had totally botched the ducting job, and they including fixing the ductwork to the furnace while they were working on the AC at no extra charge (we got quotes from other companies who would also do this job, but they all charged extra for this). Halfway through the installation job, our entire development suffered a power outage for nearly two hours. Instead of packing up and rescheduling, since they could not use any of their power tools and couldn't even see that well in our basement, they arranged to have a generator brought out from their home office and kept working through the outage, doing what they could without power. Although the generator did arrive but didn't end up working, they stayed for the rest of the day until the job was finished. The installers were both very nice guys and it was no trouble having them in the house all day. They even left the basement cleaner than they'd found it.

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2 out of 2 people found this review helpful.

Message from Crossfield Heating & Air Conditioning

More about Crossfield Heating & Air Conditioning

Depend on Crossfield to make your home safe & comfortable! For over 20 years we have been trusted to provide solutions that fit our customer's needs. Whether repairing or replacing your homes comfort equipment, you can count on Crossfield to deliver 100% customer satisfaction every day of the year.

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